Sample airline refund claims. Application for a refund for an air ticket. ○ How are tickets paid

To whom: 1. Limited Liability Company

Concert and tour agency "Concert Group"

Address: 630058, Novosibirsk, Russian Street, 11/1, 14

2. Charitable Foundation for Environmental Protection

Environments "National Environmental Fund

Address: 196084, St. Petersburg City, Moskovsky

Prospect, 79, letter A, room 9H

From:Nemova Elena Valerievna

Address:125565, Moscow, Konakovsky passage house. nine

Sq. 39

about refund

Lease debt claim

Claim under the furniture sales contract (return of furniture)

CLAIM TEMPLATE

CLAIM TEMPLATE

CLAIM for payment of the sum insured under a personal insurance contract

CLAIM for goods delivered in an assortment that does not fully comply with that specified in the contract

CLAIM to a construction contract (due to the involvement of a third organization by the general contractor to eliminate the deficiencies made by the subcontractor)

So you bought a ticket and want to return it? Write a letter! And do not forget to send it by registered mail with a notification !!! Blessed be "Russian Post"

to CEO
OJSC "***********"
*******
registered at:here we write the address of the airline, according to the Internet

From Legkiy Alexander Viktorovich (change the name and address to yours)
residing at: zip code
Russian Federation, region, city, street, house, sq.

kt .: 8-960-352-65-65 - (contact phone - don't call, it's not mine anymore! :))
fax:
email: indicate your

Claim
/ about the refund of the paid amount for the ticket /

I, Light Alexander Viktorovich, 25.08.20 ** years at 14-30 Moscow time, purchased on the website(company name) (site name) e-ticket No. 0932400953347, with a total cost of 6,311 rubles / six thousand three hundred eleven rubles / for flights0993 / Moscow-Kaliningrad/ and 0717 / Kaliningrad-Paris/ plannede on 03.10.20 .. year.

Taking advantage of their legal right, enshrined in Art. 108 of the Air Code of the Russian Federation, which states: the passenger of the aircraft has the right to cancel the flight with the notification of the carrier no later than twenty four hours before the departure of the aircraft, if a grace period is not determined by the air transportation rules established by the carrier, and receive the amount paid for the air transportation back. If the passenger of the aircraft refuses to fly later than the established period, the passenger has the right to receive the amount paid back for the air carriage, withholding the fee, the amount of which cannot exceed twenty-five percent of the amount paid for the carriage by air.i, 15.09 ..... years, contacted the hotline(contact and write the name of the company) by phone number:8 - 800 - 200 -** -** with a request for a refund of the money I paid for the ticket.
However, at my request, the staff"such and such an airline" reacted inadequately and told me that the refund of the money I paid for the ticket is not possible, referring to their internal rules.
Page 1

These actions clearly contradict the current legislation, namely Article 102 of the Air Code of the Russian Federation, which stipulates that carriers / carrier is an operator licensed to carry out air transportation / when performing air transportation, they must comply with the general rules for air transportation. At present, such rules are established by the Air Code of the Russian Federation. Carriers have the right to establish their own rules, which should not contradict the general rules of air carriage,and refusal to refund the money I paid for the air ticket is contrary to Art. 108 VK RF.

From the articles of the VK RF it follows that, having purchased an airline ticket, I, Aleksandr Viktorovich Legky, entered into an agreement for the carriage of a passenger with this airline. Moreover, in accordance with Art. 779 of the Civil Code of the Russian Federation, the contract of carriage is one of the types of contracts for the provision of services.
I concluded the contract for the carriage of a passenger solely for personal needs, not related to the implementation of entrepreneurial activities, in this regard and on the basis of the preamble of the Law of the Russian Federation "On Protection of Consumer Rights" I believe that the relationship that arose between me and "such and such an airline" , the norms of the Law of the Russian Federation "On Protection of Consumer Rights" apply.

Based on Article 108 of the VK RF, the RF Law "On Protection of Consumer Rights"

I BEG:

1. Return to me the amount I paid for the ticket in the amount of 6 311 rubles / six thousand three hundred and eleven rubles / as soon as possible.

If the above requirement is rejected, I will have to go to court with a claim against "such and such an airline"where I will require:
1) Collect from "such and such an airline" in my favor the amount paid by me for a ticket in the amount of 6,311 rubles / six thousand three hundred and eleven rubles /;
2) Collect in my favor from"" compensation for moral damage in the amount of the air ticket price
3) collect from "such and such airline" legal costs that I will incur as a result of going to court, namely the costs of paying for the services of a lawyer for the preparation of claim documents, consulting, preparation of documents for the court, travel expenses to the place of court proceedings and back, participation in court hearings, as well as compensation for damages caused as a result of interruption from work and loss of time, in the amount of at least "so many" thousand rubles (moderate your appetites and indicate the amount from 50 to 100 thousand rubles)
I ask you to provide me within 5 calendar days from the date of receipt of this claim, a written response to the claim / send copies by e-mail, fax, indicated by me in the claim / containing an obligation"such and such airline" pay me as soon as possible the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred and eleven rubles / in a proper and complete manner, or a reasoned refusal to pay. Failure to provide a written response to this claim will be considered a refusalJSC " such and such airline" fulfill my legal requirements.

Application:

1. E-ticket receipt No. 0932400953347 (eTicket ) a copy of the electronic ticket No.


2. Bank statement of the account, confirming the fact of payment for the services of "such and such an airline" dated 08/25/2020 **.

«_ 16 _ "September 20 ** year

A.V. Legky

USUALLY AFTER RECEIVING SUCH A LETTER, THE AIRLINE REFUNDS YOUR TICKET MONEY
SO IT HAS BEEN PURCHASED IN THIS SPECIFIC CASE
TAKE ON WEAPON, USE!
AND POWER, TRUTH AND ACCELERATION WILL BE WITH US :)

A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence of the fact that the buyer used pre-trial settlement methods before going to court.

There are no clear requirements and rules for drafting claims in the legislation, but this article will provide recommendations, following which you can competently draw up a procedural document.

When can I claim a refund for an unused ticket?

After making changes to RF Air Code In the summer of 2014, air tickets were sold of two types:

• Returnable;
• Irrevocable.

You can get money back almost in full only when you return tickets, where there is a condition for their return, at least a day before the flight. If the ticket is returned later, the air carrier is entitled to a penalty of 25% of the ticket price. But at the same time, the passenger can still return three quarters of the cost. But the return of even a return ticket after the end of the flight does not give the right to a refund.

Already from the very name "non-refundable ticket", it becomes clear that the passenger will not be able to get the money back. An exception may be cases when the passenger was forced to miss the flight due to illness of a relative traveling with him or the death of a close relative. But these facts must be documented.

Drawing up a claim for a refund for air tickets

To draw up correctly, you need to refer to the norms of civil law. The protection of the rights of tourists is also governed by the norms of consumer protection legislation. A claim is a procedural document, it indicates the requirements themselves and the grounds on which they are put forward. It would be better if the claim uses the norms of the legislation that were violated by the air carrier.

Also in the text, you can refer to the rules of carriage, which are issued along with the ticket. These rules must also mention the conditions for the return of the ticket. But if in the conditions declared by the air carrier there are provisions that directly contradict the legislation, then they are illegal.

The claim must indicate the period during which it must be considered, and the address where the response must be sent.

Submitting a claim

It is necessary to submit a claim in a written form... Recently, correspondence is often conducted by e-mail, but not all judges then accept printouts as evidence. The address to which all claims are sent must be indicated on the ticket. You need to understand that the air carrier is responsible for the refund. A ticket can be purchased from an agent, in most such cases, the claim is still sent to the air carrier.

If all the rules for refunding the ticket have been met, and the money has not been returned, and oral negotiations do not give any results, you need to write a claim. You can also complain to Rospotrebnadzor and Rosaviatsia. But the surest way to get your money back is to go to court.

Millions of people use air transport around the world every day, flying to the farthest corners of the planet. Boarding a passenger liner is possible only after purchasing a ticket and registering for a flight of one or another airline. However, passengers' plans may change, and the air carrier may fail by postponing or canceling the flight. In this case, customers of airlines apply for a refund of previously purchased tickets, if the tariff allows it. As a rule, the carrier always meets the client and returns the money for the ticket, however, there are situations when the passenger has to write a claim for the return of the money spent on the ticket.

Possibility and grounds for a refund for an air ticket

In accordance with the law on air traffic in force in our country, each passenger has the right to receive back the money previously paid for the ticket, if he observes the following mandatory conditions:

• Claim for a refund for air tickets - the sample guarantees a 100% refund to all passengers carrying out domestic flights upon announcement of this to the airline representative no later than 24 hours before the start of the flight.
• If the notification of the refund was made less than a day before the departure, the company has the right to impose penalties on the refund of the ticket in accordance with the carrier's internal policy, but no more than 25% of the previously paid amount.
• If the flight was canceled due to the fault of the airline, it is obliged to fully reimburse the cost of the flight, including all service charges, regardless of the time of refusal to provide transport services.
• In the event that a passenger purchased a ticket at a special, non-refundable fare, of which he was notified in advance, it is possible to return the money for the ticket only if the flight did not take place through the fault of the carrier.

Important!All actions to refund money are possible only at the initiative of the passenger himself - after writing a corresponding statement to the carrier, and following the refusal - a claim to the airline for a refund, which, in the event of a growing conflict, can be presented in court.

Air transportation

Passenger actions when the flight was successful, but the client was not on board

In the event that an airline client, having a travel document in hand, could not use the flight due to forced force majeure circumstances, and his seat was empty on the plane, in accordance with article 108 of the Air Code of our country, he must prove the following circumstances, for example, in order in order for Ural Airlines to claim:

• If the passenger is able to confirm in writing the passage of treatment in a hospital or on an outpatient basis, associated with temporary disability in the form of sick leave, the airline is obliged to compensate him for the ticket price.

Flights

• The same happens when the carrier's client was engaged in the funeral of his deceased relative or loved one, and also took care of him due to illness.
• If the flight was delayed for a long time through no fault of the passenger, and this flight has lost its relevance for him.
• In the case when the connection was too short or the delay of the previous flight did not allow him to physically make the next flight.
• When a citizen was detained for a long time due to a lengthy search period.

Important!All such justifications, delay or no show for the flight must be indicated in the text of the claim as the basis for compensation for the cost of the ticket.

Passenger actions if the flight was canceled or postponed

If, due to the fault of the airport services, the airline, a breakdown or other malfunction on the aircraft, the flight is canceled or postponed for another time, as a rule, a self-respecting carrier offers ticket compensation or additional bonuses for injured customers. However, if this does not happen, and the passenger wishes to refuse the services of the company today, its representatives are obliged to compensate 100% of the cost of even the non-refundable tariff upon the first application.

Cancellation of flights

When such steps do not take place, the passenger has the right to write a claim and even go to court after drawing up a claim against the airline for canceling the flight.

Important!If the flight is delayed due to circumstances beyond the control of the airline or the airport, for example, due to weather conditions or natural disaster, the refund, as a rule, becomes the subject of legal disputes, since conditions called "force majeure" are stipulated in any a contract with a carrier, when the flight would be an extremely dangerous event for the lives of passengers and crew

Missed flight

Instructions for writing a claim for a refund due to the fault of the airline

Many passengers often ask money for air tickets? If a dispute with representatives of the airline regarding the return of funds for air tickets becomes conflicting, a claim to the airline is written as the last attempt at a peaceful settlement of the dispute. So, the text of the document must comply with the requirements of the Air Code, as well as for flight delays, which is available on almost every information portal, for example, here https://dogovor-blank.ru/template/Application/Application_for_money_fund_for_ticket. The paper itself should contain the information listed in the list:

• The name of the airline to which the corresponding claim is being written with an indication of its head office, for example, the claim of Ural Airlines, sample.
• Information about the applicant, namely his passport data (if the airline is international, information must be provided from "abroad").
• Description of the fact of purchasing an air ticket of this particular airline, namely the document number, points of departure and destination, date and time of the planned departure in this direction.
• Bringing justifications in accordance with which the departure was impossible, namely a description of one of the circumstances listed in the list above.
• Reference to Article 108 of the Air Code of the Russian Federation as the basis for the possibility of claiming funds, as well as to Article 32 of the ZoZPP.
• Formation of a claim for the refund of funds paid for an air ticket.
• Calculation of the amount to be refunded in accordance with the ticket price and the cost of other previously paid services of the air carrier, for example, additional payment for excess baggage or cellular communication services in flight.
• Description of the accompanying documents attached to this claim, in particular, copies of air tickets or a previously written complaint.
• Indication of the details for which you need to make a return.
• Date of preparation of the paper, personal signature of the applicant.

In conclusion, it must be said that the refund of the money paid for the services of the air carrier after writing the claim cannot be instantaneous, since the representatives of the customer service department must carefully study the paper itself and the accompanying documentation, and also, if in doubt, check the facts. Only after that, on the basis of the letter, the finance department will generate a payment, in accordance with which the transfer will take place. So, from the moment of writing the claim and until the date of the actual return, 15 ... 30 days may pass. However, more often than not, an air carrier will not want to spoil its reputation and will prefer to return the money instead of suffering losses in the form of popularity among passengers.

A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence of the fact that the buyer used pre-trial settlement methods before going to court.

There are no clear requirements and rules for drawing up claims in the legislation, but this article will provide recommendations, following which you can competently draw up a procedural document.

When can I claim a refund for an unused ticket?

After the amendments were made to the Air Code of the Russian Federation in the summer of 2014, air tickets were sold in two types:

You can get money back almost in full only when you return tickets, where there is a condition for their return, at least a day before the flight. If the ticket is returned later, the air carrier is entitled to a penalty of 25% of the ticket price. But at the same time, the passenger can still return three quarters of the cost. But the return of even a return ticket after the end of the flight does not give the right to a refund.

Already from the very name "non-refundable ticket", it becomes clear that the passenger will not be able to get the money back. An exception may be cases when the passenger was forced to miss the flight due to illness of a relative traveling with him or the death of a close relative. But these facts must be documented.

Drawing up a claim for a refund for air tickets

To correctly draw up a claim for a refund, you must refer to the norms of civil law. The protection of the rights of tourists is also regulated by the norms of legislation in the field of consumer protection. A claim is a procedural document, it indicates the requirements themselves and the grounds on which they are put forward. It would be better if the claim uses the norms of the legislation that were violated by the air carrier.

Also in the text, you can refer to the rules of carriage, which are issued along with the ticket. These rules must also mention the conditions for the return of the ticket. But if in the conditions stated by the air carrier there are provisions that directly contradict the legislation, then they are illegal.

The claim must indicate the period during which it must be considered, and the address where the response must be sent.

Submitting a claim

It is necessary to submit a claim in a written form... Recently, correspondence is often conducted by e-mail, but not all judges then accept printouts as evidence. The address to which all claims are sent must be indicated on the ticket. You need to understand that the air carrier is responsible for the refund. A ticket can be purchased from an agent, in most such cases, the claim is still sent to the air carrier.

If all the rules for refunding the ticket have been fulfilled, and the money has not been returned, while oral negotiations do not give any results, you need to write a claim. You can also complain to Rospotrebnadzor and Rosaviatsia. But the surest way to get your money back is to go to court.

www.myt-yurist.ru

Airline claim

Airline claim. According to the agreement concluded between the customer and the contractor, booking of air tickets for charter flights and blocks of seats for regular flights of airlines was carried out. However, when employees of the airport checked the tickets, it turned out that one of the purchased tickets did not exist. When contacting the representative office of the airline, it was reported that the ticket number was assigned to another person. Thus, in fact, the customer was forced to purchase another set of air tickets in the amount of three pieces, and to make the flight for his own money. The customer demands to reimburse the losses he incurred.

SP
Registration address:
Actual address:

According to Agreement No. ______________ dated _______________, concluded between me - __________________________ (customer) and IE ____________________________ (contractor) (hereinafter referred to as the Agreement), IE __________________, at my request, booked air tickets for charter flights and blocks of seats for regular flights of airlines.
In pursuance of clause 2.3.1 of the Agreement, I have provided the necessary documents and data allowing the contractor to make a reservation.
Thus, IE _______________, on the basis of my application, made a reservation and provision of air tickets for the following persons:

- _________________ (ticket number ________________);
- _________________ (ticket number ________________)
for flights _______________ _________ - _______ / ________ - _________, which is confirmed by the Booking Sheet No. ____________ dated ____________, which, in accordance with clause 3.1 of the Agreement, is an integral part of the Agreement.
In order to fulfill the Agreement, I paid _______________ (_____________________________) rubles to the IP ____________ cashier's office __________ of the year.
However, when traveling back from the airport of ______ (_______) to __________, when checking the air tickets by airport employees, it turned out that one of the tickets purchased in the name of my wife - _____________, does not exist.
When contacting the representative office of the airline "_____________", which was supposed to operate the flight, we were informed that the number of the ticket belonging to my wife was assigned to another person.
Thus, in fact, I was forced to purchase another set of air tickets in the amount of three pieces, and make the air flight using my own money.
According to clause 2.1.1. Of the Agreement, the Contractor undertakes to search and book the air tickets ordered by the Customer for charter flights and blocks of seats for regular flights of airlines in accordance with a written application or by e-mail or on the website, the data of which are indicated in the details.
In accordance with clause 4.2.1. Of the Agreement, the Contractor bears full responsibility to the Customer for damage caused as a result of improper execution of shipping documents.
The individual entrepreneur ______________ did not provide me with information in advance about the cancellation of the reservation for the ticket purchased in the name of _________________, and also did not take any other, in accordance with the Agreement, actions to prevent the situation that arose.
Consequently, as a result of the provision of services by the entrepreneur _______________ for booking and providing an air ticket of inadequate quality, me -________________, significant property damage was caused, which the entrepreneur ____________ is obliged to compensate in full.
In addition, please consider the following.
According to paragraph 1 of Art. 4 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 (hereinafter referred to as the Law), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service), the quality of which corresponds to the contract.
In accordance with Art. 13 of the Law, for violation of consumer rights, the Contractor is liable as provided by law or contract (clause 1 of article 13 of the Law).
Unless otherwise provided by law, losses caused to the consumer are subject to compensation in full in excess of the forfeit (penalty) established by law or agreement (clause 2 of article 13 of the Law).
In accordance with Art. 29 of the Law, the consumer, upon detection of deficiencies in the provided service, has the right, at his choice, to demand:
gratuitous elimination of deficiencies in the service provided;
a corresponding reduction in the price of the service rendered;
reimbursement of expenses incurred by him to eliminate the shortcomings of the service provided on his own or by third parties.
As a result of the poorly rendered service, I was forced to purchase the necessary air tickets myself, having paid their cost in the amount of ______________ (_________________________________) rubles.
Thus, the total amount of compensation for property damage caused to me due to improper provision of services under the IP Agreement _______________ was: ______ + ___________ \u003d _________________ (_____________________________________) ruble.
In addition, I incurred losses in the form of payment for legal services in the amount of _____________________ (seventeen thousand five hundred) rubles, which are also subject to compensation in full.

On the basis of the above, -

1. In order to compensate for losses caused by failure to comply with the terms of Agreement No. _____________ dated ______________, concluded between me -________________ and the individual entrepreneur ________________, pay the expenses that I -_______________ made in order to restore the violated right in the amount of 103 481.00 (one hundred and three thousand four hundred eighty one) ruble.
2. Reimburse expenses for payment of legal services in the amount of 17,500.00 (seventeen thousand five hundred) rubles.

In case of refusal or incomplete satisfaction of my requirements, as well as the absence of a response to the claim, I will be forced to go to court with a claim for compensation for material damage and moral harm caused to me. In addition, I will apply to the Rospotrebnadzor of the Russian Federation and the Prosecutor's Office of the Russian Federation with the requirements to take appropriate measures, eliminate violations of the legislation of the Russian Federation.
In this case, legal costs will be added to the amount of the lawsuit, including the costs of the services of a representative, to whose help I will have to resort.

Please send a response to your claim to:

Claim (demand) for a refund for a ticket

A claim for a refund for a ticket is an official document that establishes the consumer's requirement before the store for a refund and justifies the need to satisfy such a requirement.

We present our sample claim, which includes requirements for both a refund for a high-quality ticket and for a defective one, you just have to choose and return the money.

Here is our sample.

Ticket refund claim

at once

Store director:
Address:

from:
residing (s) at:

"___" _______ _______ (indicate the date) by me, ___________________________________, in the store "_____________" located at: _____________________________________________, a ticket was purchased for _______ rubles. Additionally, the delivery for the ticket was paid in the amount of ______ rubles.

In accordance with Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights", the consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or complete set.

The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of purchase.

The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cashier's receipt or other document confirming payment for the specified product.

? \u200d♀️ Take the test on the website and at once find out if this item can be returned or not! ?

At the same time, if a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand the return of the amount paid for the specified product.

Based on the foregoing, in accordance with Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights", given that a similar ticket is not on sale, I ask: to make a refund for the ticket in the amount of ______________ rubles.

Applications:
1. A copy of the warranty card.
2. Copies of sales and cash receipts.

If the ticket turned out to be of poor quality, then insert this part, take into account the peculiarities of the return and exchange of certain categories of goods.

? \u200d♀️ Take the test on the website and at once find out if this item can be returned or not! ?

In accordance with Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the consumer, in the event of defects in the product, if they were not agreed by the seller, has the right to refuse to execute the purchase and sale agreement and demand the return of the amount paid for the product. At the same time, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality.

Considering that the deficiencies that the ticket contains arose as a result of circumstances for which the consumer is not responsible, I ask: to make a refund for the ticket in the amount of ______________ rubles, as well as money for its delivery in the amount of ______________ rubles.

In case of refusal to satisfy my legal requirements on a voluntary basis, I will be forced (a) to apply to the court to protect my rights and legitimate interests.

Please inform me of your decision in writing within the prescribed period.

Applications:
1. Copies of sales and cash receipts.
2. A copy of the document confirming payment for the delivery of goods.

Money back claim (sample)?

Refund claim is compiled according to the general rules of business correspondence and does not have any peculiarities. If you are faced with the need to write a claim, but do not know how to do it, then we bring to your attention a material in which we will not only tell you how to draw up such a document, but also give refund claim sample.

Refund claim. How to make a claim for a refund

As we mentioned above, such a claim is made in a simple written form according to the general rules of business correspondence. These rules include clarity and conciseness of presentation, adherence to a formal business style, the absence of spelling and punctuation errors.

In its most general form money back claim has the following structure:

1. First of all, you need to indicate the name of the organization to which you are sending it, as well as the name of the official to whom the claim is addressed (director, chief).
2. Please fill in your full name, address of residence and contact phone number below.
3. Then - the place of drawing up the claim (city) and the date of drawing up the document.
4. In the center - the name of the document (“Claim”).
5. In its main part, it is necessary to report the factual circumstances of the case (for example, when and under what circumstances the goods were purchased, the money for which you want to return, the reason why you are asking for the money back).
6. Specify the deadline for responding to the claim. Legally, such is provided only for state and municipal bodies (organizations), as well as for individuals whose activities fall under the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1. In the first case, the period is 30 days, and in the second - 10. In addition, it is necessary to indicate in what form you want to receive a response (in writing or by electronic means).
7. List of documents attached to the claim. They can be very different - starting with a sales receipt and ending with an expert opinion or an inspection report.
8. At the end of everything, a personal signature of the applicant or his representative is affixed. In the second case, a copy of the power of attorney should also be attached to the claim.

The nuances of drawing up a claim for a refund

It is important to note that the claim must be made in 2 copies, while on the second of them (which will remain with you) the authorized person of the seller (the official who accepted the claim) must put the date of acceptance, his personal signature, its decoding and indicate the position held.

From the day following the day of filing a claim, 10 days allotted for a response can be counted. If the seller does not direct him and does not take actual actions to resolve the conflict that has arisen, feel free to contact the consumer protection department, Rospotrebnadzor or the court for help. At the same time, contacting one of these bodies does not deprive you of the right to simultaneously apply to another, that is, you can contact all these institutions at once.

It should also be said that when applying to the court, it is necessary to comply with the norms of civil procedure: the rules for drawing up a statement of claim, the rules for filing it in the courts. The plaintiff's responsibilities also include sending copies of documents and the claim to the defendant and paying the state fee.

If you yourself do not want to deal with the preparation and submission of such documents, then you can use the help of a qualified lawyer, and the costs associated with paying for his services can be collected from the defendant along with legal costs.

For clarity, we give below sample money back claim... If necessary, you can use it by adapting it to a specific situation.

Sample Refund Claim

Head of LLC "Romashka"

omsk, st. Lenin, 15

from Ivanov Petr Vladimirovich

omsk, st. Leningradskaya, 5, apt. 13

On May 29, 2015, I bought a pair of shoes in your store (men's black leather shoes). On May 31, 2015, after putting on the above shoes and reaching work, I found that the accessories on the shoes were torn off, and there were also scuffs and paint defects.

In this regard, I believe that a pair of shoes sold by your organization is a low-quality product, and on the basis of Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights" I ask you to return the redemption price paid for the goods in the amount of 2000 (two thousand) rubles.

The answer to this claim, as well as the actual actions to satisfy my legal requirements for the return of funds paid for low-quality goods, in accordance with Art. 22 of the Law of the Russian Federation "On Protection of Consumer Rights", please implement it by June 11, 2015.

In case of non-receipt of a response from you and non-refund of the money paid by me for a poor-quality pair of shoes, I will have to go to the Department of Consumer Rights Protection and the court.

Signature: (personal signature) Ivanov P.V.

1. Copy of sales receipt No. 1 dated 05/29/2015 - 1 copy. 1 liter.

Subject: Airline Refund Claim

Theme options

Airline claim for refund

I ask lawyers to help.
It is necessary to write a claim to the airline in order to return the money for the unused ticket. I want to write myself. Do I have to refer to any articles and laws according to which I am asking for a refund or not? If necessary, which ones? What percentage can I charge for delay, for each day?

If someone has a ready-made claim, I will be very grateful.

Or already spit on attempts to write myself and go to the legal entity. office to be done there?

Thanks in advance for your answers. If there are any

On December 20th, 2009, through the website http://www.aviacompany.aero, I ordered a ticket for flight XXX XX-XX, departure on XX.12.2009 in XX: XX from Domodedovo airport. Unfortunately, on Friday, December 20th, 2009, I did not have time to register. It was not possible to make any marks on the printout of the electronic ticket: neither at the ticket office, nor in the office of the airline's representative office on the 2nd floor of the airport terminal (the office was already closed at 16:50).

I would like to ask you to return the money for the unused ticket in accordance with the rules adopted by your airline. The confirmation letter for the flight ticket is presented below. Also, in the attachment, I am sending a pdf file from a visa debit card scanned from the front side, issued by XXX Bank, with which the ticket was paid. (The card expires today, December XX, 2009, but it has been reissued, the new card must remain with the same number)

How can a citizen of Belarus file for a divorce from a citizen of Russia? Hello! Help me please! I am a citizen of Belarus, my husband is a citizen of the Russian Federation. The marriage was concluded at Domodedovo in Moscow in February 2014. Now, together with the child, I [...]