Organization of airport activities what kind of profession. Airports and airport activities. We add up the obtained data by age categories and get a lot of passengers

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Introduction

2.2 Aircraft centering graph

3.2 Baggage checklist

3.4 Centering graph

Conclusion

List of used resources

Appendix No. 1 Statement of registration of shipments of passengers and baggage

Appendix No. 2 Baggage Checklist

Appendix No. 3 Consolidated loading list

Appendix No. 4 Centering schedule

Introduction

Airport  - a complex of structures intended for receiving, sending, basing aircraft and servicing air transportation, having for this purpose an aerodrome, an airport terminal (often there are several airport terminals at major airports), one or more cargo terminals and other ground facilities and necessary equipment.

International airport - an airport that is open for receiving and sending aircraft performing international air transportation, and in which border and customs control is carried out.

One of the very first airports in the world was the Konigsberg Devau Airport, which opened in 1919.

There are hydro-airports for air transportation by seaplane. Such airports do not have a runway, its role is played by the water surface of the reservoir - river, lake or sea.

Aerodrome

The airport of any airport includes an airfield (runways), taxiways (taxiways), as well as an apron (several at major airports), parking and gas stations, warehouses) and an air traffic control complex (services: organizations air traffic, electro-radio-technical and electric-lighting, meteorological, navigational, etc.).

Airport complex (passenger terminal)

It includes the terminal itself, designed to serve passengers. At the terminal, most of the services serving passengers are provided from the moment they enter the airport to departure and from the moment the ramp to the plane arrives before leaving the airport:

· service organization of passenger transportation;

· Airline representative services;

· Security;

Luggage service;

· Border, immigration and customs control services;

· Various organizations and enterprises providing leisure, meals, leisure of passengers, etc.: restaurants and cafes, points of sale of periodicals and souvenirs, shops, etc.

Cargo complex

It accepts for dispatch, prepares, processes, loads cargo and mail on board the aircraft. It is equipped with a covered heated warehouse, means of delivery and mechanized loading and unloading, means of handling cargo “in bulk” and in containers

Classthe airport.

The airport class is determined by the annual volume of passenger traffic (passenger exchange), that is, the total number of all arriving and departing passengers, including transit passengers (with transfer from one aircraft to another).

The classification of airports depending on the annual volume of passenger traffic:

Airports with an annual traffic volume of more than 10 million people. relate to extracurricular, and with an annual volume of traffic of less than 100 thousand people. - to unclassified.

Unclassified airports of local airlines are located on airfields of the 3rd or 4th class, with artificial or unpaved runways (artificial covering of runways at airports of the 4th class is often road).

1. Improving the organization of passenger service at the airport

A modern airport is a high-tech commercial enterprise whose goal is to extract the maximum profit from its activities while observing the highest level of flight safety.

Today, for many airport managers, there is no question of whether to use information technology (IT) in business or not. IT is a powerful tool to increase the efficiency of the airport business and achieve competitive advantages.

However, many of you have come up with a suboptimal choice of deployed IT, adopted at the highest levels of airline management. As a rule, this is due to 3 reasons:

1. the complexity of assessing the economic efficiency of investments in IT;

2. the complexity of the comparative analysis of the characteristics of various information products, the features of their old and new versions;

3. the desire to avoid the IT-related transformation of the existing business and technological processes of the airline.

As a result, in addition to direct expediency, a number of additional factors (emotional, psychological, material, etc.) act on the decision-making, which make the adoption of a seemingly uniquely correct decision impossible at a given time.

ITinairlinesbeforethe crisis

In the conditions of rapid economic growth, all the newest and most complex in the field of information technologies for passenger service revolved around electronic ticket (EB) and the “saving” of airline funds.

The firststage  passenger services - sale of transportation.

Airline Resources - Airplane Seats Available at CRS (Computer Reservation System)

Sales agents or customers themselves have access to the resources of airlines hosted in CRS through the GDS (Global Distribution System)

With the introduction of electronic besides the traditional access (link, link) of GDS to CRS, which provides booking a seat on the plane, there was a need for GDS access to the airline's so-called ETDB (electronic ticket database). This link is used at the stage of registration by the agent of electronic agents.

If an electronic ticket is issued on a complex route that is served by two (or more) airlines, the need for an electronic link between their own ETDBs (the so-called IET links) has arisen. In addition, it is necessary to check for an interline agreement between them. In this case, one of the airlines is the validating carrier, on the form of which the carriage is made out, and the other is the operator performing part of the route or the whole carriage.

If these airlines are members of one of the alliances, there is a need, in addition to opening IET links for solving more complex information links - scoring points of joint bonus programs, information support for special services at the airport and in flight, etc., which requires the interaction of many systems included in the commercial airline complex, with similar partner airline systems. Large airlines have hundreds of IET links.

Secondstage  - passenger service at the airport of departure.

Check-in is the business of the airport. Airlines are economically unprofitable to maintain their own passenger service at the airport. The only exception is having your own terminal at the airport. The main information that arrives at the airport from the airline’s CRS is the Passenger Name List (PNL).

The emergence of new registration methods (using self-service kiosks, through the airline website, etc.) makes this process very individual for each airline. Airlines seek to impose a single (own) DCS at all airports of their route network. Airlines say the only way for a check-in agent to see a passenger’s flight coupon is through direct access from the check-in system (DCS - Departure Control System) to the airline’s ETDB.

The accumulation of DCS at the airport leads to a new serious problem: client programs of different DCS should alternately function at the same check-in counter, and therefore, unification of the interaction of these programs with peripheral equipment (printers, readers, scales, etc.) was required. It is proposed to provide such unification using CUTE (Common User Terminal Equipment).

Thirdstage  - accounting for revenue and mutual settlements.

Accounting for revenue when using paper forms is carried out on flight coupons that are delivered to the airline from airports. If the airline has a system of automated revenue accounting RAS (Revenue Accounting System), information from coupons is entered into RAS manually. To facilitate this procedure, information on financial transactions (the so-called ret files) is received from GDS. In the context of paper technology, small airlines do without RAS, performing revenue accounting, as well as manual settlements between agents and airlines.

With the transition to electronic data, flight coupon data is sent to RAS in the form of lift files from the airline's CRS. In addition, for the calculation of airlines between themselves (for joint transportation), exchange files are generated that are sent to a single settlement center - Interline Data Exchange Center (IDEC).

If in conditions of paper technology airlines often dispensed with RAS, performing revenue accounting manually, then with the transition to electronic systems of this type all airlines became necessary.

Thus, the “savings” of the airline’s money on ticket forms turned into revenues in the budgets of GDS, CRS, BSP, SITA and it was the carriers that paid for the introduction and support of these technologies.

ITinairportsbeforethe crisis

Like any "revolution", the introduction of electronic technology could not but be used by the main players to try to redistribute the IT services market at airports. Despite the fact that as a result of the joint work of IATA, ACI and a number of other organizations, the new industry standard Common Use Passenger Processing Systems (CUPPS) was approved, designed to replace the outdated Common Use Terminal Equipment (CUTE) standard, a number of airports have invested in host systems DCS (Departure Control System) and CUTE (Common Use Terminal Equipment). And, in addition to the costs of leasing and installing equipment at check-in desks, boarding gates and self-check-in kiosks, they received monthly payments for using the system, communication channels, messages and system support in the amount of 10 cents per passenger. With a passenger flow of 1 million passengers a year - $ 100 thousand of variable payments.

Against the background of the costs of airlines paying GDS for domestic sales of 4 or more dollars for each passenger segment, it seems a little - the only difference is that airlines can compensate for these costs in airfare, but airports can’t.

Despite the threat of introducing uniform standards for electronic passenger registration at the level of a regulatory act, a number of airports used the more reliable and cheaper method of passenger registration “Type B”: ETL, which allows passengers to register passengers locally in the airport database without interacting with CRS. Forced built on the principles of CUPPS self-registration kiosks of shared use (CUSS) and the technology of two-dimensional bar codes used on boarding passes.

In these conditions, it is economically and technologically profitable for airports to introduce their own airport management systems, including not only AODB,  but also a dispatch management system (DCS).

2. Calculations of the maximum commercial load, free tonnage and centering schedule

Marginal(PKZ)- This is the largest payload, determined by flight safety requirements in the expected conditions of the upcoming flight, it is determined by subtracting the operational weight and the permissible take-off weight.

m before = m add. - m ek.

where:

m add.- this is the allowable take-off weight of the aircraft at launch, determined by the safety requirements in the context of the upcoming take-off, flight and landing. It is determined by the engineering-navigational calculation.

m ek. = m snare+ m crew+ m ke+ m pete.+ m top

where:

m ek.- this is the take-off mass of the aircraft without short-circuit, it is determined by summing the mass of an empty plane, the mass of the flight and cabin crew, the mass of power and the mass of fuel.

m snare -   this is the mass of an empty plane with the main and additional equipment, the mass of the crew, the mass of the flight crew.

m crew- this is the mass of the flight crew, which is measured in kilograms and is determined by multiplying the number of flight crew members by 80 kg.

m ke - this is the mass of the cabin crew and is determined by multiplying the number of onboard conductors by 75 kg.

m pete. -   total standardized mass of food with packaging, utensils and containers.

m top - this is the mass of fuel that is refueled in aircraft tanks and is composed of the mass of fuel per flight plus the air navigation fuel reserve (ANZ).

m top= ANZ+ m top.p.

where:

ANZ(aeronauticalstock)- this is the amount of fuel that depends on the choice of the alternate aerodrome and is used in exceptional cases.

m top.p.- this is a mass of fuel to fly.

m top.p. = Nt.h* Prot.tr / speed

where:

Nt.h- this is the hourly rate of fuel consumption.

Prot.tr- this is the distance between the starting point and the ending.

speed- this is the speed of the aircraft.

2.1 mass commercial load (actual)

m fact.= m pass.+ m a bug.+ m r.k.+ m column

where:

m fact.- this is the largest payload, limited by the number of passenger seats, the capacity of structural elements of the aircraft.

m pass. - this is the mass of all passengers.

All passengers are divided into 3 age groups:

VZR (adults) - from 12 years and older

RB (large child) - from 2 to 12 years old

RM (small child) - from 0 to 2 years

The weight of the VZR depends on the transportation season:

75 kg. - spring-summer period (from the last Sunday of March to the last Saturday of October).

80 kg - autumn-winter period (from the last Sunday of October to the last Saturday of March)

The number of VZR * 75 (80) kg.

The amount of RB * 30 kg.

The amount of PM * 15 kg.

We add up the obtained data by age categories and get a lot of passengers.

m a bug. - this is the mass of personal belongings of passengers accepted for transportation on board an aircraft under the responsibility of the carrier.

m r.k. - this is the mass of personal belongings of passengers that they take with them to the aircraft cabin without handing them to the luggage compartment .

m column - this is the mass of cargo accepted for carriage from the shipper, under the responsibility of the carrier.

2.2 Aircraft centering graph

Centeringschedule  - This is an official document, which records flight data, calculation of the maximum short-circuit, distribution of take-off and landing mass and centering of the aircraft.

Centeringaircraftis the distance from the toe of the MAR to the center of gravity of the aircraft, expressed as a percentage of the length of the MAR.

X \u003dX / VA * 100%

where:

Xis the distance from the toe of the SAX to the center of gravity in meters.

Wa- This is SAH in meters.

In operation, the alignment of the aircraft is determined using the centering schedule or with the help of an automated short-circuit calculation system.

Distinguishthe followingviewsalignment:

1. centering an empty plane

2. centering an empty equipped aircraft.

3. centering the aircraft without fuel.

4. take-off centering.

5. landing alignment.

8. maximum permissible centering on the ground.

9. The maximum permissible flight alignment front and rear.

10. Tail-centering of the aircraft.

Contentandcollationcenteringgraphic arts.

The mass characteristics of the flight are indicated at the top left. Below the left are graphs of the source data of the load type, their value, the division price on the scale of the working field and the direction of the report on the working field of the graph. On the right in the vertical column, the actual short-circuit is written line by line.

On the working field of the graph there are lines with scales of accounting for changes in centering by separate loading groups.

Each division of the scale represents a graphical value of the changes in alignment.

The starting points of the calculation is the initial alignment of the empty curb aircraft and its mass.

Example:

Calculate the maximum commercial load and the mass of free tonnage of the departing aircraft on the route St. Petersburg-Surgut.

Aircraft: Boeing 767-200 ER

Length of the route: 2360 km.

Technical speed: 851 km / h.

Flight number 144

Departure date: 02/03/2014

Departure time: 10:00

Number of seats: 178

Operator: Aeroflot Airlines

The commander of the aircraft: Petrova N.A.

Sourcedata:

m projectile \u003d 86,070 kg

m.sup.take \u003d 158760 kg

m crew \u003d 2 people

m ke \u003d 7 people

m short \u003d 40,230 kg

Nt.h \u003d 4500 kg

VZR \u003d 160 people

RB \u003d 4 people

RM \u003d 5 people

m bug \u003d 3200 kg

m r.cl. \u003d 950 kg

m gr \u003d 2000 kg

ANZ \u003d 4500 kg

m crew \u003d 2 * 80 \u003d 160 kg

m ke \u003d 7 * 75 \u003d 525 kg

m VZR \u003d 160 * 80 \u003d 12800 kg

m RB \u003d 4 * 30 \u003d 120 kg

m PM \u003d 5 * 15 \u003d 75 kg.

m pass. \u003d 12800 + 120 + 75 \u003d 12995 kg

m top.p. \u003d Nt.h * Prot.tr / speed

m top \u003d 4500 * 2360/851 \u003d 4500 * 2.8 \u003d 12600 kg.

m top \u003d ANZ + m top.p.

m top. \u003d 4500 + 12600 \u003d 17100 kg

m ek. \u003d m s.s. + m crew + m ke + m pete. + m top

m ec \u003d 86,070 + 160 + 525 + 1320 + 17100 \u003d 105,175 kg.

m before \u003d m add. -m ek.

m prev \u003d 158760-105175 \u003d 53585 kg

m fact. \u003d m pass + m bug + m r.k. + m gr .

m fact. \u003d 12995 + 3200 + 950 + 2000 \u003d 19145 kg.

m st. T. \u003d m kZ -m fact.

m St. \u003d 40 230-19145 \u003d 21085 kg.

3. Registration of transportation documents

3.1 Statement of registration of shipments of passengers and baggage

The register of passenger and baggage (BP) shipments is the primary document and serves to record passengers according to the categories sent by this flight.

According to the registration sheet:

Accounting for initial shipments of passengers and baggage at points of boarding,

Registration of paid baggage shipments,

Drawing up luggage and consolidated loading lists and a centering schedule.

For the registration of shipments of passengers and baggage, two forms of statements are applied:

1. The formK11-a. The specified form is used to record non-stop flights. Form K11-a is filled out in one copy, which remains with the flight coupons attached at the airport of departure. In the case of a flight on an aircraft of another airline, flight coupons are forwarded to the aircraft operator.

2. The formK11-b  It is used for accounting flights with intermediate landings and is filled in duplicate. The second copy is transferred to the flight attendant on board the aircraft for the intermediate landing airport and serves to control the appearance of passengers for landing at that airport.

The main document confirming the fact of registration is a flight coupon, which is attached to the statement.

Orderfilling outstatementsregistration.

Before starting registration, the registration agent fills in the header part of the statement, which indicates the type of aircraft, its number, flight number, aircraft belonging, date and time of departure, airport of departure and destination, number of seats installed on the aircraft.

When registering a flight with an intermediate landing, the start and end airports and the name of the airport to which passengers are registered are indicated in the heading section in the heading section.

Count "paragraphlanding »  - for each passenger following a paid ticket, a separate line is given in the statement and the number “1” is put down in the corresponding column.

If a passenger is followed by a child under the age of 2 years, then in the registration sheet he is entered in the line of the adult passenger, with whom he follows in the column "RM". If two children up to 2 years of age follow with the passenger (VZR), then the second child is entered in the column “RB” and a separate line is given to him. "RB" - children aged 2 to 12 years.

When following a family, the lines used to register them are joined with a brace. For example, a family of one adult (VZR), one child (RB) and 2 RM showed tickets for registration. count "Manuallay "  - Numbers put down the mass of the passenger’s belongings that he takes to the aircraft (to the passenger cabin).

Count "baggage"- the number of seats and the mass of checked baggage are affixed (that is, baggage is checked in with baggage tags under the carrier’s responsibility). From the total mass of baggage, the mass of paid baggage is allocated.

Count "Numbersbaggagetags "  - numbers of luggage tags with which luggage was numbered are affixed. If the luggage tags are selected in ascending order of numbers, then the number of the first and last tags is allowed to be indicated in full, and the remaining three last digits.

After registration is completed, the agent sums up the data and transfers the data to the dispatcher of the SOPP. The registration sheet is filled out neatly, it is strictly forbidden to make any corrections or cleanings when filling in the column graph.

If necessary, make a correction - the line with the erroneous entry is crossed out and at the end it is signed by the person responsible for registration, new data is entered on the next line. Corrected results in the statement must be negotiated and signed by the registration agent and baggage acceptor.

The registration sheet without flight coupons is considered invalid.

The task

Fill in the check-in sheet for passengers and baggage.

St. Petersburg-Surgut.

Ш 1 ВЗР, 1 RB, 3 РМ, bag-18 kg, bag-5 kg, bag-34 kg.

Ш 1 ВЗР, 1 RB, suitcase-27 kg, bag-5 kg, stroller-10 kg.

Ш 1 ВЗР, 1 RB, 1 РМ, bag-15 kg, suitcase-10 kg, bag-15 kg, bag-5 kg.

Ш 1 ВЗР, ski-11 kg, bag-5 kg, suitcase-15 kg.

Ш 1 ВЗР, suitcase-20 kg, bag-5 kg, bag-7 kg.

Ш 2 ВЗР, 1 RB, suitcase-34 kg, bag-15 kg.

Ш 1 ВЗР, 1 РМ, suitcase-25 kg, stroller-10 kg, bag-18 kg.

Ш 1 ВЗР, suitcase-15 kg, suitcase-10 kg.

Ш 1 ВЗР, bag-5 kg, suitcase-15 kg, TV-6 kg.

Ш 1 ВЗР, bag-18 kg, bag-5 kg.

3.2 Baggage checklist

The baggage check is a document confirming the acceptance of baggage on board the aircraft.

It is issued by the baggage acceptor according to the results of registration in triplicate for each baggage unloading point. The first copy follows with the cargo and is transmitted by the receiver of the destination airport. The second copy stays with the flight attendant, and the third copy - in SOPP airport of departure.

The luggage sheet contains information:

About baggage accepted from passengers on this flight and checked in with baggage tags,

About unaccompanied baggage (baggage sent on delivery receipts),

About all malfunctions detected during the acceptance operations,

On the results of baggage claim at the destination airport.

The procedure for filling the baggage checklist.

The heading part of the baggage sheet shall indicate the airport of departure and destination (unloading) of baggage, type and number of aircraft, date of departure and flight number.

Count "numberbaggagetagsandparcelreceipts "  - the number of the first and last baggage tags with which the baggage was numbered (i.e. marked) is fully indicated. If checked baggage was sent, then the number of the shipment receipt is indicated in this column.

Count "colortags "  - indicates the color of the tags with which luggage is marked.

Count "quantityplacesbaggage  - the number is the number of pieces of baggage accepted from passengers for transportation.

Count "Numbersbaggagepremisesandcontainers »  - on the basis of the centering schedule, the baggage room number of the aircraft, where baggage will be loaded to this point of landing (unloading), is affixed.

Count "weightcontainerfrombaggage »  - for container transportation, the mass of the container with luggage is indicated, and for piece transportation, the mass of luggage is indicated.

Line "Total"  - the number affixes the number of seats and the mass of baggage according to the relevant columns.

Line "Servicemarks »  - it is filled in when baggage is transported under control (foreign tourists, deputies) and when unaccompanied baggage is transported by sending a receipt.

Line "UploadedinairplanePSBthe airportdepartures  - the baggage sender accepts, which confirms the reliability of the data of the baggage list.

Line "Marksaboutmalfunctionsattransportationbaggage  - it is filled in when the baggage handling technology is violated, that is, during the baggage check-in process, baggage malfunctions (lack of baggage, damage to baggage, undocumented baggage) are reflected. The data reflected in this line is confirmed by the signatures of the baggage acceptor and the flight attendant.

Line "databythe outcomedistributionbaggage  - it is filled in by the baggage acceptor of baggage at the unloading airport after baggage has been issued to passengers If there are no malfunctions during baggage claim, then tear-off coupons of luggage tags are stored for 5 days, and if a malfunction occurs, until the cause of the malfunction is investigated.

3.3 Consolidated boot list

Summarybootstatement(CPS)  - This is the primary document, which records the entire commercial load as a whole for flights and at points of embarkation.

Based on the data of the CPS, a message is sent about the flight loading at the next landing point. SZV is drawn up by the duty officer for the preparation of accompanying documentation in triplicate. The first copy of the SPL remains with the crew and is attached to the flight task, the second copy is transferred to the SOPP of the airport of the first landing, and the third copy remains in the SOPP of the airport of departure and serves to record shipments and messages about the loading of the aircraft at the airport of the first landing.

The SPL is filled out on the basis of the data of the registration sheet, baggage sheet and postal and cargo sheet.

The procedure for filling in the consolidated loading sheet.

Before starting filling out the BSS, the duty officer for completing the accompanying documentation gets acquainted with the flight plan for the given day (daily plan), clarifies the scheduled time of departure of the flight in the CPAP, the number of the aircraft, and the SOP dispatcher specifies the maximum payload, after which it fills in the heading of the statement.

Line "Signadditionalflight »- scheduled flight - “1” is indicated, non-scheduled flight - “0” is indicated.

Line "fromthe airportbeforeairport »  - The starting and ending airports are indicated.

Line « date ofdeparture "  - The numbers, month, year of flight fulfillment are put in numbers.

Line "behindnumber"  - it is filled in when the flight is carried forward to the next day.

Line "a typeandnumberairvessel "  - affixed type and number of aircraft according to the daily flight plan.

Line "Armchairs"  - the number shall be the number of seats installed on the aircraft.

Line "flight"  - affixed flight number according to the schedule.

Line "limitmail "

Line "Marginalquantityarmchairs »  - to be completed on mail flights.

Line "Signtransitflight »  - “P” - initial flight, “T” - transit flight.

Line "numbershifts  - affixed shift number, which completed the commercial load on this flight. As a rule, there are four shifts in a service.

Line "timedeparture "  - the numbers indicate the scheduled departure time of the flight.

Line "FULL NAME.commanderairvessel "  - the name and initials of the aircraft commander are affixed and the aircraft operator is indicated.

Count "airportlanding »  - Aircraft landing points are indicated sequentially. "PR" - indicates the load, which through this airport follows transit (span). DG - additional loading - the results of the registration of passengers and their baggage are affixed. BC - total - these lines are obtained by summing the lines PR and DG.

At the airport of initial departure, the load is entered in the DG line based on the results of the registration sheet.

Count "quantitypassengers " - Based on the registration results, the number of passengers is put down by category and by points of boarding.

Count "baggage"  - the total mass of checked baggage is affixed and the mass of paid baggage is allocated from the total mass.

Count "cargoandpost office"  - On the basis of the postal and freight sheet, the mass of cargo and mail is affixed accordingly.

Count "Servicemarks »- messages about the flight loading are indicated. When transporting heavy goods, “TYAZH” shall be affixed, when transporting official correspondence, the number of the service package, if ballast was used in the preparation of the centering schedule, then “BAL” shall be indicated.

When summarizing the flight, the line “total” is filled in for each type of dispatch, the final line is obtained by summing the lines “DG” at the airport of initial departure and by summing the lines “BC” at the airport of intermediate landing (transit).

When determining the actual flight load, you must:

1. Fill in the line mass of passengers.

2. Transfer the results of the column “loading the cabin” (1), “baggage” (2), “cargo” (3) and “mail” (4) to the corresponding lines.

3. Summarize the data by type of download and put it in the “download” line.

Last-minute changes - made by the boarding agent in the event of a change in the payload (passenger not appearing to land, unloading). At the same time, changes can be made provided that the alignment established by the centering dispatcher is maintained and only with his consent. Changes are made in the column "last minute changes".

· Column "airportlanding »  - The code indicates the name of the airport to which the load changes.

· Column "viewsending "  - depending on the type of shipments, “PAS” is indicated - passenger, “BG” - baggage, “GR” - cargo, “FC” - mail.

· line «+, -»: «+»   - affixed in the case when the payload is increasing (passengers getting on board, baggage, cargo and mail unloading), “-” - the payload is decreasing (removal).

· Column "quantitypassengers "  - the number of passengers is affixed.

· Column "weight"  - affixed mass of passengers, baggage, cargo, mail.

· line "Total"  - is determined by summing the columns “weight”, and then transferred to the line “last-minute changes”. Last minute changes must be confirmed by the signature of the boarding agent.

· line "Maximum permissible - the mass of the maximum commercial load, which is calculated by the duty navigator of the airport when preparing the crew for departure, is affixed.

After compiling the SZV, the duty officer (dispatcher) puts his signature in the line “composed by the dispatcher”.

Featuresfilling outBOPinintermediateairports.

Upon receipt of a departure telegram from the starting airport of departure, the duty officer for the preparation of accompanying documentation proceeds with the preparation of the CBA (filling in the heading of the statement).

Upon arrival of the aircraft at the intermediate airport, the duty officer fills in the “PR” line in the new SPL on the basis of the copy of the SZV received from the crew, that is, from the copy of the SZV of the initial departure, the loading of the DG line of the destination airport transfers to the “PR line” of the new statement.

Upon completion of registration, the attendant enters the registration results into the “DG line”, then summarizes with the “PR line” and fills in the “BC line”. The final line of CPS at the intermediate landing airport is determined by summing the “aircraft lines” at the landing points, the remaining payload calculations are similar to those at the initial departure airport.

In the heading of the statement, the attendant affixes the airport of intermediate landing in the line the sign of an additional flight - “T”.

3.4 Centering graph

Centeringcharacteristicsaircraft- the concept of the designation and definitions used in the calculation of commercial load.

The basis of the centering characteristics is the center of gravity.

Centregravity- this is the point of application of the total gravity of the aircraft, that is, the point of application of the resultant of all gravity of all parts of the aircraft.

The location of the center of gravity of the aircraft determines the balance, stability and controllability of the aircraft on the ground and in the air, i.e. flight safety.

Aircraft centering (X?) Is the distance from the toe of the MAR (middle aerodynamic chord) of the wing to the center of gravity of the aircraft, expressed in% of the length of the MAR.

In operation, the alignment of the aircraft is determined using a centering schedule or an automated payload calculation system.

Distinguish:

· Centering an empty equipped aircraft

Centering an empty plane

· Takeoff centering of the aircraft

· Flight alignment

· Landing alignment

Maximum permissible alignment (front and rear)

Centeringschedule  - This is an official document that records flight data, calculation of the maximum payload and the actual payload, as well as the take-off and landing mass and aircraft alignment obtained.

The centering schedule is drawn up by the centering dispatcher in two copies. 1 copy is handed over to the crew, 2 - remains in the SOPP of the airport of departure along with other documents.

The mass characteristics are shown in the upper part of the graph on the left, and flight information on the right. Below, on the left, the initial data of the type of loading are indicated, their value, the division price on the chart working field and the report direction on the working field (""). To the right in the vertical column is recorded the actual commercial load line by line.

On the working field there are lines with scales of accounting for the centering value by individual types of loading. Each division of the scale represents a graphical value of the change in alignment.

The starting points of the calculation are the centering of an empty equipped aircraft and its mass.

Conclusion

Airports are increasingly interested in creating applications for mobile devices and social networks, as well as in intelligent technologies, including geolocation services, in order to improve the quality of service.

Improving the quality of passenger service is the main driving force behind investments in IT infrastructure for most (59%) of the world's airports. One example of such change has been the rapid increase in the use of applications for mobile devices and social networks to provide personalized services. In particular, by the end of 2015, 88% of airports plan to invest in the creation of mobile applications that provide passengers with up-to-date information about changes in flight status and waiting time. During this period, 78% of airports also plan to invest in applications for social networks, with two-thirds of those polled currently testing app versions or evaluating investments.

In the context of a constant increase in the number of passengers at airports around the world, the tasks of both optimizing the use of existing resources and efficiently managing passenger flow become priority. As a tool to reduce airport congestion, half of the study participants see the use of geolocation services. Over the next three years, new navigation services for mobile devices should become commonplace, allowing passengers to easily navigate at the airport. At the moment, only 10% of airports use geolocation services, but by 2015 their number may grow to 70%.

Airports are beginning to use geolocation technologies to track in real time the location of airport employees, vehicles, baggage and other key resources, as well as monitor passenger traffic. More than 60% of operators see the improvement of business intelligence systems in all matters of airport management as a priority, while 40% already use these new infrastructure technologies.

List of used resources

1. The Air Code of the Russian Federation.

2. Federal Aviation Rules “General Rules for the Air Transport of Passengers, Baggage, Cargo and Requirements for Serving Passengers, Consignors and Consignees”. 2007 year

3.Http: //www.aviaport.ru/digest/2012/09/25/241129.html.

4.http: //ru.wikipedia.org/wiki/%C0%FD%F0%EE%EF%EE%F0%F2.

Posted on Allbest.ru

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MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION

(MINTRANS OF RUSSIA)

FEDERAL AGENCY OF AIR TRANSPORT

(ROSAVIATION)

Federal State Educational Institution of Higher Professional Education “ST. PETERSBURG STATE

UNIVERSITY OF CIVIL AVIATION »

Abstract on the topic:

“Non-aviation / non-core activity in the marketing of an airline”

Performed:

3rd year student, FAM

692 lessons groups

Dorokhina M.I.

Checked:

Liberman P.Yu.

St. Petersburg

2011

1. Introduction …………………………………………………… ... ……………… 3

2. The activities of the airport .............................................. ……4

3. Types of airport services ………………………………………………………… 6

4. Non-aviation activities of the Domodedovo airport. ………………… .. …… 10

1. Introduction

An airport is a complex of facilities, including an airfield, an airport terminal, and other facilities designed to receive and dispatch aircraft, to service air transportation, and having the necessary equipment, aviation personnel, and other employees for these purposes.

Any airport cannot be considered autonomously, outside the general air transport network, since each airport must have an adequate partner at the other end of the air line with the appropriate technical equipment and capabilities. The airport is the intersection of various activities and interests of various partners. It is here that partners combine their activities to carry out air transportation. Partners for airport activities are those who provide services, as well as users of airport services, which primarily include airlines. The privatization processes taking place in the world contribute to the formation of various aviation enterprises with various forms of ownership in GA sectors, and airports are no exception.

Today, the functioning of airports is carried out in various organizational forms and statuses (federal, regional and local significance).

The functions of the airport can be classified in various ways and distributed among structural units, services, (departments) of the airport in a different combination. At large airports, the functions are more specific and distributed between the respective, sometimes numerous departments and services. Some functions of the airport (especially ground handling) are performed by airlines, concessionaires (specialized commercial enterprises with the rights transferred to them to carry out their activities at the airport) or individual government organizations.

1. Airport Activities

Airports can be in various forms of ownership and be managed (operated) in various ways: by authorities, corporations, and sometimes by a private company. The airline is the customer of the airport and uses the airport on a reimbursable basis. Another type of airport customer is concessionaires, which are a real and significant source of annual income for the airport.

In order to effectively carry out their activities, airports are usually divided into two distinct areas:

Airport Areas:

1. Aerodrome
2. Public area

1 - Airfield (flight area), where heavy traffic is carried out, their parking and handling, as well as other areas used by customs, immigration and other bodies (departments), including the AB support system.

2 -Public areaIncluding airport areas for free access by the general public.

The border between the public and the flying areas is usually defined by a blocking mark (fencing) around the work areas in which the airport, airlines and concessionaires carry out aviation activities to ensure air transportation.

The airport clearly distinguishes four working areas of the flight zone:

1. Runway to ensure takeoff and landing of the aircraft and the necessary means of air traffic control;

2 Apron area where aircraft are located for loading, unloading and ground handling;

3. Passenger terminals for handling and servicing passengers;

4. Interconnected structures and facilities necessary for the airport to carry out its activities.

The main objective of the interaction, the work areas of the airport flight area is to strictly comply with the developed technological schedule for ground handling of aircraft, ensuring the implementation of flight schedules and the effectiveness of the airport.

Airport revenue generation and their structure. In modern market conditions, airport revenues are generated mainly from 2 types of activities:

1. Aviation Activities:

Takeoff and landing operations

Passenger service

Aircraft Parking Places

Ground handling aircraft

Security

Other aviation income

1. Non-aviation activities:

Granting concessions (rights to operate)

Rental of premises

Retail

Utilities

Parking and car rental

Other non-aviation income

3. Types of airport services

Services provided by the airport are divided into three types: airport, non-airport and non-aeronautical services.

Airport Services- services related to the provision of airdromes, airports, runways and runways and aerodrome equipment, parking lots, hangars, aviation security services (ensuring access control and on-site regimes, patrolling the apron, guarding and inspecting aircraft, suppressing acts of unlawful interference (ANV)), air navigation services in the area of \u200b\u200bresponsibility of the aerodrome.

Non-Airport Services- Services related to the sale of passenger and cargo air transportation, as well as organizational support for flights, maintenance and repair of aircraft.

Under non-aeronautical activities   It means the wide scope of work located in the airport area: banks, hotels, business centers, parking lots, shops, restaurants, etc.

Non-aeronautical services are provided to airlines, enterprises, organizations and private individuals and are associated with the leasing of buildings and structures, premises and working areas, territories and parking lots, communication channels and facilities, information systems and technological equipment for ground handling, concessions for certain main activities and the right to participate in joint activities in the aviation industry, etc. Such services abroad bring up to 60% of revenue to airports. At Russian airports, this figure is much lower. Airports are a fairly profitable trading area. The terminals are crowded with passengers, tourists who have nothing to do while waiting for the flight, except for purchases. Airlines offer passengers to check in for a flight 2 hours before departure, which leaves passengers a lot of time to shop. But airports can offer passengers, especially in transit, other ways to use time and money. Recreation of transit passengers involves a number of services: they can play at the casino (Schiphol Airport in Amsterdam), play virtual golf, watch movies and videos, play and much more.

An interesting study conducted by the International Council of European Airports (ACI Europe) on the main sources of revenue for European and North American airports (Fig. 1). This study; revealed that, firstly, European airports receive twice as much from non-aviation activities as North American airports; secondly, in Europe and North America, revenues from aviation activities are almost equal to revenues received by airports from other sources of their activities; thirdly, having examined these sources, it becomes clear that parking in the United States and Canada takes first place in airport revenues, while in Europe the first place comes from the operation of stores located in terminals.

The services offered by transit passengers at European airports are very diverse. So, the Schiphol airport invites you to enjoy urban or rural views of Holland during an excursion in minibuses.

Fig. 1 Revenue structure of airports in Europe and North America

Those who do not want to leave the airport can sunbathe in the solarium, correct their shape in the fitness center, work out a hard and well-aimed blow at the golf center, and try their luck at the casino. The constant broadcast of announcements and the hours hanging everywhere will not let you miss a flight. At the Tempelhof Airport (Berlin), the entertainment center La Ve en Rose operates. It constantly hosts performances in the style of a pop cabaret. Nearby is the Magic Bar, reminiscent of a Disneyland castle. His bartenders assure everyone that they own magic. At the airport "Frankfurt" (Frankfurt) in terminal No. 1 there is a disco, a bowling alley, slot machines, cinemas. In terminal No. 2 there is a stage where local groups perform.

You can visit the exhibition of old airplanes or join an excursion around the airport or around the airport on a monorail. A characteristic feature of Tokyo Narita Airport is the abundance of electronics. Computer games for children, computer, audio-visual programs for adults. In addition, curious passengers are offered a walk to the nearby Botanical Garden and the Aeronautics Museum.

An important issue for passengers is how convenient it is to get to the airport. In this sense, many airports work closely with the railways. As you know, the flight does not start from the airport. Sometimes, to get to it, a passenger has to spend twice as much time as on the flight itself. To solve this problem, airports cooperate with railway services. So, the delivery of air passengers at the Schip-hol airport was organized. It is connected to Amsterdam by a high speed line. There are such lines at the airports of Singapore, Manchester and Frankfurt. In Frankfurt, for example, the Intercity train stops directly at the airport. A special King Cross train runs from London to Hitrow Airport. Travel time is 30 minutes. Passengers arriving at a Zurich or Geneva airport can take the escalator to the terminal connected to the train station and quickly take the bullet train to the city they need. Moscow Domodedovo Airport is connected to the capital by a railway line. Express from Paveletsky station delivers passengers to the airport in 35 minutes.

Work description

An airport is a complex of facilities, including an airfield, an airport terminal, and other facilities designed to receive and dispatch aircraft, to service air transportation, and having the necessary equipment, aviation personnel, and other employees for these purposes.
  Any airport cannot be considered autonomously, outside the general air transport network, since each airport must have an adequate partner at the other end of the air line with the appropriate technical equipment and capabilities. The airport is the intersection of various activities and interests of various partners. It is here that partners combine their activities to carry out air transportation. Partners for airport activities are those who provide services, as well as users of airport services, which primarily include airlines. The privatization processes taking place in the world contribute to the formation of various aviation enterprises with various forms of ownership in GA sectors, and airports are no exception.

MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION

FEDERAL AGENCY OF AIR TRANSPORT

FSBEI HPE “ST. PETERSBURG STATE UNIVERSITY OF CIVIL AVIATION”

Introduction to the profession

Methodical letter for the study of discipline

Direction of preparation

162700 "Operation and maintenance of airports

aircraft flights "

Training Profile

« »

Qualification (degree) of the graduate

"bachelor"

Form of training

correspondence

St. Petersburg

1. The objectives of mastering the discipline

The objectives of mastering the discipline "Introduction to the profession" are to familiarize students with the air transport (BT) system, the characteristics of aircraft (aircraft), airlines, the main tasks of training students in accordance with the requirements of the PLO HE, the organization of work of the university and the fundamentals of the educational process.

The main objective of the discipline is to provide the student with a fairly complete picture of his future profession, about the main opportunities, about the structure, about the main elements and functions of the air transport system, about the educational program in the direction and profile of the training, and about the basics of the educational process.

The discipline "Introduction to the profession" is one of the disciplines of the variable part of the "Professional cycle" (B.3).

This discipline is based on the competencies formed by the student during the development of the secondary education program.

Discipline is precedent for such disciplines as: “Airports and airport activities”, “Operation of aerodromes”, “Mechanization and automation of technological processes”, “Operational management of production and technological processes”, “Technological processes at airports”, “Certification of airports and aerodromes "," Organization of passenger and freight transport by air. "

The process of mastering the discipline is aimed at the formation and possession of the following competencies:

general cultural:

Possession of a culture of thinking; know its general laws;

The ability to formulate concepts and judgments, inductive and deductive inferences, to identify meaning, semantic content in heard, seen or read;

The ability to perceive, generalize, analyze and synthesize information obtained from various sources, set goals and choose ways to achieve it;

The ability to logically correct, reasoned and clearly build oral and written speech, mastery of the skills of rhetoric, dispute, discussion and debate;

and   professional:

Willingness to participate in the development and implementation of measures to improve the efficiency of air transport, ensure aircraft flight safety, ensure aviation security and prevent acts of unlawful interference in aviation, ensure environmental protection, and ensure the quality of work and services.

As a result of mastering the discipline, the student must:

know:

Objects and tasks of their future activities;

The main provisions of ICAO documents;

The main provisions of the documents governing the activities of the air transport of Russia;

The main technical and economic characteristics of modern domestic and foreign aircraft (AC);

The main characteristics, structure, functions of the constituent elements of airlines and airports;

The basics of the educational process and the main provisions of the educational program for the profile;

be able to:

Apply regulatory documents governing the activities of civil aviation;

own:

Terms and definitions used in air transport.

The total complexity of the discipline is 2 credits, 72 academic hours.

Discipline is studied in 1 semester.

Introduction

The role of discipline in the educational process. The purpose and main objectives of the discipline.

Section 1. Organizational system of air transport (international, federalregional, regional)

The role and place of transport in the life support of production and the population.

The place of air transport (BT) in the unified transport system of the world and Russia. Distinctive features of VT during the implementation of the transportation process.

World VT system, its structure and components. International organizations, associations, councils of civil aviation (ICAO, IATA, ASI), their status, role and main documents.

The federal VT system of Russia, its functional structure and basic elements. WT government bodies (Ministry of Transport, Federal Service for Supervision of Transport, Federal Air Transport Agency, regional administrations of federal executive bodies), their functions and tasks.

  Section 2. Airways. Aircraft performance

Airways. Air traffic control system its characteristics.

Aircraft (AC) and their main technical and economic characteristics. Flight performance of domestic and foreign aircraft: flight range, passenger capacity, payload, required runway lengths, takeoff weight, their comparison.

Air companies, airport enterprises, enterprises (operators) that provide airport services in a narrow market segment, companies selling and booking air transportation. Brief characteristics of production and airport complexes. Airports as an element of the BT system. Classification of airports and aerodromes. Master plans and airport facilities.

  Section 4. General characteristics of the direction and profile of training. Objects of work of the graduate

Qualification characteristics of graduates in the field of training "Operation of airports and flight support of aircraft." The role of graduates in the air transport industry. Objects of work of graduates (air transportation services, production - dispatching, airfield, operation of ground facilities, research and design institutes and organizations).

The main tasks of training graduates in the direction and profile of training.

Requirements for the professional qualities of graduates (knowledge, skills, possession). Requirements for the personal qualities of graduates (self and team management, sociability, focus, initiative, decency, mobility, etc.).

  Section 5. State educational standards of higher professional education areas of training. Educational program

The main requirements of the federal state educational standard of higher education (GEF VPO) training area 162700 "Operation of airports and flight support aircraft." The composition of GEF HE, the content of the main sections.

  Section 6. Structure of the university: faculties, directions, profiles. Training Basicsprocess

The structure of the university. Collaboration of the university with the associations of employers and specialized enterprises and organizations.

The basics of the educational process. Features of the working curriculum of the university. Semesters and sessions. Rules for students.

Boundary control (abstracts). Final control in discipline (exam, test). Practice. Preparation and defense of term papers, projects, final qualification work. State Exam.

3. Set-off questions

2. The concept of specially authorized bodies.

3. Ownership of aviation property.

4. Mandatory certification and certification in civil aviation.

5. Licensing of activities in the field of aviation.

6. Types of aviation.

7. The aircraft. Types of aircraft.

8. Permission to operate civil and state aircraft.

9. Aerodromes and airports. Define.

10. State registration of airports and aerodromes.

11. Admission to the operation of airports and aerodromes.

12. The concept of aviation personnel.

13. Admission of persons from among aviation personnel to activities.

14. The crew of the aircraft.

15. The commander of the aircraft.

16. Aviation company and operator.

17. Commercial activities in the field of civil aviation of foreign aviation enterprises.

18. Tariffs and fees in the field of civil aviation and the rules for the sale of transportation documents.

19. Aviation security.

20. Aviation security.

21. Pre-flight inspection.

22. Carrier. Define and list major airlines.

23. Air transportation.

24. Compliance with the rules of air transportation.

25. The contract for the carriage of passengers by air, baggage, cargo and mail.

26. General principles of liability.

27. Responsibility of the carrier for late delivery of a passenger, baggage or cargo.

29. International Civil Aviation Organization (ICAO). Tasks of ICAO.

31. The organizational system of air transport management of the Russian Federation.

32. International Council of Airports (ASI).

33. Aircraft performance.

1. The Air Code of the Russian Federation. Federal Law of March 19, 1997 No. 60-FZ [Electronic resource]. - M .: Consultant Plus.

2. “Regulation on the Ministry of Transport of the Russian Federation”: Approved by Decree of the Government of the Russian Federation of July 30, 2004 No. 000 [Electronic resource]. - M .: Consultant Plus.

3. "Regulation on the Federal Air Transport Agency": Approved by Decree of the Government of the Russian Federation of July 30, 2004 No. 000 [Electronic resource]. - M .: Guarantor.

4. "Regulation on the Federal Service for Supervision of Transport": Approved by the Government of the Russian Federation on 01.01.01. No. 000 [Electronic resource]. - M .: Guarantor.

5. Convention on International Civil Aviation (ICAO).

6. ICAO. Appendix 6. Operation of aircraft. Part 1: International commercial air transport. Aircraft. - 8th ed. - Montreal: ICAO, 2001 .-- 136c.

7. The Federal State Educational Standard for Higher Education (GEF VPO) of training direction 162700 “Operation of airports and flight support of aircraft”.

8. Federal Aviation Rules “Certification of Airports. Procedures. " Enacted by order of the Federal Air Transport Service of Russia (registered by the Ministry of Justice of Russia on August 31, 2000, registration No. 000);

9. Ashford N., Moore Airport. - M .: Transport, 1991.

10. Babaskin, V.V., Air transport efficiency: Textbook for universities [Text] / St. Petersburg: GUGA, 2007. - 128с.

11. Air transport in the modern world: Textbook for universities. Admittance UMO [Text] / [et al.]. - SPb .: GUGA, 2010 .-- 336s.

12., Piskov / M .: Stroyizdat, 1987. - 199 p.

13. Olyanjuk air transport system: Textbook for universities / 2nd ed., Ext. - St. Petersburg: GUGA, 2006 .-- 282s.

14. Fundamentals of aviation (introduction to the specialty): Textbook for universities. Admittance UMO /,. - St. Petersburg: GUGA, 2010 .-- 173 p.

15. Carpenters of air transport / Novosibirsk: NSAEiU, 2003. - 238с.

Periodicals

Airport international

Air Transport Review

Airports international

Transport Newsletter

Interaction of different modes of transport, logistics and container transportation (with signs)

Air transport (with signs)

Bulletin of Transport

Civil Aviation Air Transport

civil Aviation

Transport: science, technology, management

Online reference materialsInternet:

Legal Information System http: // www. consultant. com /

Legal Information System http: // www. garant. ru / products / bank /

Scientific electronic library eLibrary. ru - free access

Database "Aviator".

The methodological letter was compiled in accordance with the Work program of the discipline "Introduction to the profession" and the requirements of the Federal State Educational Standard of Higher Education and the Educational Institution of Higher Education in the direction of training " Airport Operations and Aircraft Operations ”training profile « Organization of airport activities» .

Developer:

, Associate Professor Number 23

Head of Department № 23

so-called _____________

MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION

(MINTRANS OF RUSSIA)

FEDERAL AGENCY OF AIR TRANSPORT

(ROSAVIATION)

FEDERAL STATE BUDGET

EDUCATIONAL INSTITUTION

HIGHER VOCATIONAL EDUCATION

"ST. PETERSBURG STATE UNIVERSITY

CIVIL AVIATION »

Airports and airport activities

Guidelines

for the study of discipline and term paper

For students in the direction of preparation

“Operation of airports and flight operations”

(full-time and part-time studies)

Educational-methodical council

University

AIRPORTS AND AIRPORT ACTIVITIES

Guidelines for the study of discipline and course work for students of FAAAP, FLE, CF, ZF in the direction of training "Operation of airports and flight support aircraft."

Federal State Budgetary Educational Institution of Higher Professional Education "St. Petersburg State University of Civil Aviation".

Fig. no, tab. 2, Bybl. 15.

Compiled by: V.A. Kolyasnikov, Associate Professor, Candidate of Technical Sciences

Reviewers: Panferov V.V., Professor, Doctor of Technical Sciences.

O.V. Kurzhumov, head of the aerodrome service of OJSC “Air Gate of the Northern Capital”.

Introduction

Airports, as a complex of buildings and structures, are one of the main components of the air transport system. Using the complex of buildings and structures of airports, the main operators and operators of airports provide a range of services for ground handling of aircraft (hereinafter aircraft) of individuals and legal entities, passenger service, cargo handling, mail and baggage. To ensure flights of aviation enterprises and individuals, it is necessary to ensure the operational and technical maintenance of airport facilities in accordance with the requirements of regulatory legal documents of the Russian Federation, to ensure that all types of airport activities are carried out in accordance with established technological processes, and have professionally trained personnel.

The main goal of the course “Airports and Airport Activities” is to study the scientific and practical foundations of the functioning of the air transport of the world and the Russian Federation, to organize the functioning of the main operators and operators of airports as part of the air transport system, to gain practical knowledge on the organization of the functioning of airport operators with ground support for aircraft flights, technical and operational maintenance of buildings and structures included in the airport complex.

The discipline “Airports and airport activities” is one of the professional for the profile “Organization of airport activities” in the field of training “Operation of airports and flight operations.

1. The place of discipline in the educational process and the requirements for knowledge and skills of a graduate

As a result of studying and mastering the course, a bachelor in organizing airport activities should:

know:

terms and definitions in the field of air transport in terms of organizing and ensuring the technical and operational maintenance of elements of airport complexes;

airport classification;

requirements for airports;

the composition and purpose of the elements of the master plan of the airport;

methods for calculating the capacity of the airport and its elements;

regulatory framework for the organization of the operation of airport operators and the services provided by type of airport activity;

types of airport activities;

rules and procedures for organizing airport activities;

organization of interaction of airport services in the provision and execution of aircraft flights.

Be able to:

apply regulatory legal documents on the organization of the operation of airport operators and the services provided by type of airport activity;

comply with the rules and procedures for organizing airport activities;

comply with the requirements of technological maps for the operational maintenance of the elements of the airport complex.

Own:

the skills of applying regulatory legal documents on the organization of the functioning of airport operators and the services provided by type of airport activity;

skills in applying regulatory legal documents for the operation of airports;

skills in implementing the rules and procedures for organizing airport activities;

theoretical foundations of the technical and operational maintenance of buildings and structures of airports and their elements.

The volume of the classroom curriculum of the discipline is 108 hours (three credit units).

14. The organization develops and approves the job descriptions of the staff, taking into account the labor functions performed by the employees of the Organization.

15. The organization provides for the training (retraining, advanced training) of aviation personnel in accordance with the requirements of the current legislation and regulations governing the activities of civil aviation, approved in the prescribed manner.

16. The organization ensures the receipt, delivery to its personnel and control of the implementation of regulatory acts, as well as information on flight safety and aviation security with regard to airport activities to provide services for passengers, baggage, cargo and mail.

III. Certification Requirements for Passenger and Baggage Service Organizations

17. Airport activities for the provision of passenger and baggage services on domestic airlines are carried out by the services of the Organization in accordance with the integrated technology (technologies) approved by the head of the Organization, which reflects the following issues and documents (taking into account the types of work performed by the Organization):

the procedure (procedure) for the registration of passengers and baggage, including the ZOLiD (basic and simplified methods);

conditions and norms of baggage transportation;

service priorities;

passenger service when combining flights, replacing aircraft;

measures for the non-appearance of passengers for boarding;

delivery of passengers to the aircraft;

landing of passengers on the aircraft;

transportation, loading of baggage on the aircraft and its mooring;

disembarkation of passengers from the aircraft;

delivery of passengers to the airport terminal;

unloading baggage from aircraft, baggage delivery to the decommissioning area and handing it over to passengers;

service of transfer and transit passengers;

service for disabled people and other persons with disabilities in accordance with the procedure for providing passengers with disabilities and other people with disabilities services at airports and aircraft, as provided for in paragraph 13 of Article 106.1 of Federal Law of March 19, 1997 N 60-ФЗ "Air Code of the Russian Federation ";

service for unaccompanied children;

transportation of baggage of a special type (weapons, ammunition, etc.);

transportation of fragile, oversized, heavy luggage, animals, etc .;

organization of work in case of violations of the aircraft traffic schedule;

refusal to carry baggage in the presence of substances and (or) items prohibited in carriage by air, as well as in case of non-payment of established tariffs, fees;

baggage removal from the aircraft due to the passenger's failure to appear on the aircraft;

baggage removal from aircraft with long delays in flight departure;

baggage pick-up and drop-off when reloading it from one aircraft to another, as well as when combining / disconnecting flights;

restrictions on the acceptance of baggage for transportation (oversized, fragile, heavy, containing dangerous items, etc.);

measures taken in case of shortage, damage, loss of baggage;

measures taken in respect of detained, unclaimed, undocumented baggage;

tracing and sending baggage;

measures taken in relation to found and forgotten things;

sale of unclaimed baggage and passengers' things found;

conducting claims proceedings;

calculation of commercial loading and centering of aircraft;

quality quide;

information support for air transportation of passengers and baggage (including a sheet of internal information, texts of information messages, etc.);

technological schedules for servicing aircraft by type of flight;

regularity of flights;

metrological support;

samples of technological documentation (forms, statements, tags, magazines, etc.).

18. In the event that the Organization carries out airport activities to provide passenger and baggage services on international airlines in integrated technology (technologies), approved by the head of the Organization, the following issues are additionally reflected:

interaction with state regulatory authorities;

servicing diplomatic couriers and their baggage;

servicing passengers who are denied entry into the country;

servicing deported passengers;

servicing passengers carrying animals and birds as baggage.

19. To carry out airport activities to provide services for passengers and baggage, the Organization must have (taking into account the types of work performed), on the basis of ownership or on other legal grounds:

buildings and constructions of the airport complex with the necessary facilities for servicing passengers and baggage, accommodation of the aviation personnel of the Organization, equipment and engineering means, including backup sources of power supply for the operation of systems providing technological processes for servicing passengers, the activities of state regulatory bodies, and baggage handling , aviation security, alerts (information), water supply, sewage and emergency lighting;

buildings and structures with the necessary equipment for maintenance and repair of airport equipment and apron equipment used in passenger air transportation, and premises for accommodation of the aviation personnel of the Organization;

buildings and structures with platforms for the maintenance, maintenance and repair of ground special vehicles used in servicing passengers and baggage, and premises for accommodating the aviation personnel of the Organization.

20. For all buildings and structures intended for the functioning of the services of the Organization, technical passports shall be issued in the prescribed manner indicating the percentage of wear of the main structural elements of buildings and structures.

21. Premises designed for the functioning of the services of the Organization must comply with the requirements of the current norms of technological design.

22. On the facades of premises intended for the functioning of the services of the Organization, signboards shall be equipped reflecting the names of the respective services (purpose of the premises).

23. Taking into account the types of work performed, the Organization should be equipped with special vehicles, technological equipment, engineering and technical means, as well as mechanization, weighing and baggage transportation facilities, including:

Scroll
documentation required by the Organization to provide passenger and baggage service

With changes and additions from:

1. The constituent documents of the Organization registered in the established manner, a document (documents) containing a decision on the creation of the Organization, which is not a constituent document for legal entities, as well as a document defining the powers of the head of the Organization.

2. Certificate of state registration of the Organization and a document on the assignment of statistical reporting codes to the Organization.

shift supervisors;

personnel carrying out reception and baggage claim;

personnel weighing, loading, unloading, mooring luggage.

for environmental protection;

8. A document regulating the procedure for servicing passengers and baggage following letter flights, approved by the head of the Organization.

for passenger and baggage service on international airlines;

for servicing passengers and baggage on domestic airlines;

13. The plan (plans) of professional training (retraining, advanced training) of aviation personnel, approved by the head of the Organization.

19. The plan-scheme (plans-schemes) of the service area on which the Organization’s services are located (with reference to an artificial runway (apron).

20. Documents confirming the right of ownership (possession and / or use on other legal grounds) to the buildings, structures and premises necessary for the Organization to carry out its activities and the functioning of the Organization’s services (certificates of ownership, sale and purchase agreements concluded with third parties, rent, etc.), operational and technical documentation for these buildings, structures and premises (technical passports, plans, etc.).

21. Documents confirming the right of ownership (possession and / or use on other legal grounds) to technological equipment, engineering and technical means, means of mechanization, weighing, baggage transportation and other means and equipment operated by the Organization’s services, as well as documents confirming compliance specified means and equipment to established mandatory requirements (certificates of conformity, fire and hygiene certificates, documents of acceptance for equipping civil aviation etc.).

22. Other documents necessary for the Organization to carry out airport activities to provide services for passengers and baggage, as provided for by acts of applicable law, these Rules and other regulatory acts adopted in the prescribed manner.

3. A document reflecting the organizational and production structure of the Organization (if this issue is not reflected in the constituent documents of the Organization).

4. Documents reflecting the organizational and production structure and staffing of the Organization’s services (indicating their actual staffing) performing work included in the airport activities carried out by the Organization.

5. Provisions on the services of the Organization performing work included in the airport activities carried out by the Organization.

6. Job descriptions and orders of appointment (admission to work):

heads of services of the Organization;

shift supervisors;

centering and loading personnel;

personnel involved in the reception and delivery of goods and mail;

personnel weighing, loading, unloading, mooring cargo and mail.

7. Orders of the head of the Organization:

on the appointment of responsible persons:

for labor protection and safety;

for fire safety;

for environmental protection;

on the admission of drivers to independent work at the airport (apron) with the right (without the right) of access to the aircraft;

on the admission of personnel to the management of the entrance / departure to / from the aircraft on the platform.

8. The document regulating the procedure for servicing goods and mail, following letter flights, approved by the head of the Organization.

9. Documents on metrological support of the Organization:

an order (orders) of the head of the Organization on the appointment of persons responsible for metrological support and the condition of measuring instruments;

a list of instruments and equipment operated in the Organization’s services that are subject to regular metrological verification, approved by the Organization, and documents certifying the passage of such verification that have not expired;

schedule of metrological calibrations approved by the Organization;

regulation on metrological support.

10. Integrated technology (technology):

cargo services (including dangerous goods, if the Organization provides services for such goods) and mail on international airlines;

for the servicing of goods (including dangerous if the Organization provides services for such goods) and mail on domestic airlines;

work in malfunctioning (emergency, emergency) situations;

other developed and approved by the Organization.

11. A document defining the arrangement and organization of the movement of aircraft, special vehicles and mechanization at the airport.

12. Safety and health instructions approved by the Organization.

13. Plan (plans) of professional training (retraining, advanced training) of aviation personnel approved by the head of the Organization.

14. The quality manual approved by the Organization or another document (documents) on the Organization's quality system.

15. Documents governing the preparation of the Organization and its services for work in the autumn-winter (spring-summer) period (hereinafter - OZP and VLP) in accordance with the requirements of regulatory documents governing the activities of civil aviation, including:

orders on the organization and preparation of the Organization and its services for work in the OZP (VLP);

plans for preparing the Organization's services for work in the OZP (VLP);

an order to create a commission in the Organization to verify staff knowledge about the features of work in a particular period (OZP or VLP);

a protocol (protocols) containing the results of testing the knowledge of personnel about the features of work in a particular period (OZP or VLP);

acts of verification of the readiness of the Organization and its services for work in the OZP (VLP);

the schedule of maintenance during the preparation of special vehicles and mechanization equipment (if any are used in the services of the Organization) for OZP (VLP);

orders for the admission of special vehicles, means of mechanization (if any are used in the services of the Organization) and personnel to work in the OZP (VLP);

order of the head of the Organization on the readiness of the Organization to work in the OZP (VLP).

16. Documents for hoisting and other vehicles subject to state registration with state technical inspection authorities (if such vehicles are operated in the Organization’s services), including:

order (orders) of the head of the Organization on the appointment of persons responsible for the operation of machines;

lists of machines registered (operated) in the services of the Organization;

passports for cars, certificates of registration of cars with state technical inspection authorities, valid coupons (operating permits) on passing the state technical inspection of cars.

17. Documents governing the claims review organization:

order of the head of the Organization on the appointment of a claims review committee;

regulation on the claims committee of the Organization, approved by the head of the Organization;

journal of claim proceedings.

18. A magazine about drivers passing a medical examination before leaving the line and upon returning to the park.

19. Documents governing the activities of the Organization for the provision of services for dangerous goods (if the Organization provides services for such goods):

orders of the head of the Organization:

on the appointment in the Organization's services of persons responsible for servicing dangerous goods;

on the admission of personnel of the Organization's services to work with dangerous goods;

on the commissioning at the Organization of vehicles equipped for the transport of dangerous goods, including radioactive materials;

licenses and (or) other documents issued by authorized state bodies giving the Organization the right to service dangerous goods;

the scheme (s) for the placement of dangerous goods in a warehouse approved by the Organization;

an act on the verification and assessment of the radiation situation in the area of \u200b\u200bthe warehouse for storing radioactive materials and sanitary passports for personnel monitoring and detection of radioactive materials with notes on the inspections performed (if the Organization provides services for radioactive goods).

20. The plan-scheme (plans-schemes) of the service area on which the Organization’s services are located, with reference to an artificial runway (apron), as well as an indication of the aircraft parking places into which (from which) dangerous goods are loaded (unloaded) cargo (if the Organization provides services for such cargo).

21. Documents confirming the right of ownership (possession and / or use on other legal grounds) to the buildings, structures and premises necessary for the Organization to carry out its activities and the functioning of the Organization’s services (certificates of ownership, sale and purchase agreements concluded with third parties, rent, etc.), operational and technical documentation for these buildings, structures and premises (technical passports, plans, etc.).

22. Documents confirming the right of ownership (possession and / or use on other legal grounds) for technological equipment, engineering and technical means, means of mechanization, weighing, transportation of goods, mail and other means and equipment operated by the Organization’s services, as well as documents, confirming compliance of the specified means and equipment with the established mandatory requirements (certificates of conformity, fire and hygiene certificates, documents of acceptance for equipping civil aviation, etc.).

23. Other documents necessary for the Organization to carry out airport activities to ensure the maintenance of goods and mail, provided for by acts of applicable law, these Rules and other regulatory acts adopted in the prescribed manner.