Tel inquiry railway. Hotline rzhd. Features of the Russian Railways hotline

The station building is located on Komsomolskaya Square, where you can find shops, cafes, places to relax and all possible amenities. Also on the square is the Komsomolskaya metro station, so you can easily get to the station or leave it without any problems. Kazan station is recognized as the largest not only in the capital, but throughout Russia, its area is 120 thousand square meters. m., and daily Kazan station serves more than 100 thousand passengers. It was recognized as the most aesthetic and technological station in Moscow. Due to the scale of the station, it is capable of serving three directions at once, such as: South, East, Southeast. From the station, trains head to such cities as Anapa, Adler, Voronezh, Grozny, Vladikavkaz, Makhachkala, Dushanbe, Ryazan, Orenburg, Samara, Chelyabinsk, Ufa and many other cities. If you want to purchase tickets you can do it online or at the box office. You can find all information about the train schedule on our website.

History of Kazan Station

In 1862, the first wooden building of the station was erected, in those days the station was called Ryazan. In 1864 a more advanced building was already built. The station was very uncomfortable and rather cramped, and the architecture left much to be desired. The building was often restored and rebuilt. In 1893, passenger traffic increased and a new building was needed, accommodating a large number of people. But only in 1910 it was decided to build a new building. And after 30 years in 1940, a new building designed by A.V. Shchusev was finally completed. The building was not subjected to any work until 1970, when it was decided to restore the building and increase its throughput.

Although the train schedule of Russian Railways is quite stable, life still sometimes makes its own adjustments. There are a lot of emergency situations, the most common - the train was rescheduled, canceled, it is delayed. Everything happens to passengers on the road: someone forgot their luggage, someone got off at the wrong station. Yes, any person needs a consultation from time to time, even if it’s just to find out if there is a train on the route and when the departure.

Earlier, to get through to the operator, unlimited patience was required, because far from everyone can always dial the number for the hundredth time and not everyone can dial the number. Plus, this time, but it is always not enough. Now a hotline has been launched for Russian Railways passengers, where the operator promptly and fully answers all questions.

Passenger Assistance

A single information and service center or in another way - a hotline is a multi-channel telephone that works for passengers 24/7. Consultations are provided by phone number 8-800-775-00-00. The service is free for all operators and is available anywhere in Russia.

Russian Railways contacts

Is the hotline phone number listed here?

In Russian Railways, the hotline was launched in 2000. Today, calls from passengers from all over the country are received and processed by about 2500 operators, and the number of calls per year reaches tens of millions.

In addition, a robotic consultation system is operating on the hotline. She recognizes the request made by the person, looks for the answer in the company's information system and voices it to the caller.

What services are provided by phone?

In Russian Railways, the hotline is a real lifesaver for all passengers. You can contact by multichannel phone literally on any issue. So, with its help, passengers will find out changes in the train and train schedules, ticket prices, how to get to a particular locality, solve problems with the service, leave their complaints, suggestions and applications.

Features of the Russian Railways hotline

A single reference telephone line provides advice and assistance around the clock on the following issues:

• service and maintenance on trains;
• travel on long-distance trains;
• ticketing (including award tickets, preferential tickets, without a seat);
• baggage, animals;
• travel for people with disabilities;
• financial matters (writing off money to pay for a ticket, refunding a ticket, etc.);
• interaction with Russian Railways employees;
• in other cases.

You can call the hotline, for example, if there is a conflict with the guide, problems boarding the flight to find out how to get to the remote station, property is lost, and so on.

What can I complain about on the train?

Although the service of Russian Railways has improved significantly in recent years, there are still many passengers who have emergencies. Not everyone knows that the Russian Railways hotline can be called if:

• the train is cold;
• the conductor conflicts during boarding or servicing;
• railways employee is incompetent;
• the car does not comply with sanitary standards or is unsafe;
• the staff requires an additional payment;
• ticket price does not match declared or there are no benefits.

Information Kazan station of Moscow is one of the busiest services in the capital. Trains with very long routes leave from here. Most visitors enter the main city of Russia through these “gates”. Kazan railway station in Moscow is also notable for its architectural features, due to which its image is placed on a commemorative silver coin with a face value of three rubles.

Kazan Station in Moscow - summary

Moscow railway station with the Kazan station has an ancient history. The first building was built of wood in 1862. Then the first steam locomotive also left the station. Two years later, the building was replaced by a stone, which lasted several decades. Over the following years, six reconstructions were carried out, expanding the area of \u200b\u200bthe building and satisfying the increased passenger flow.

The modern station on Sq. Komsomolskaya 2, retained its original features from 1940, but was technically modernized. It belongs to the Pseudo-Russian style. The building combines high arched openings on the ground floor, narrow windows on the second tier, and a towering tower of six parts on the right side of the complex.

The first thing passengers enter at the entrance is the Octagonal Hall with high ceilings and rich chandeliers. Here hangs the train schedule of Moscow along the Kazan station. Next is the checkout area and descents to the underground passages to the platform. Near the station are Ryazan Avenue, a small square and many shops.

Moscow train station train schedule

Schedule of the Kazan station (Moscow) is rich in different flights. Passenger traffic reaches 1,500 people in 60 minutes. The most popular destinations are:

• Cheboksary;
• Kislovodsk;
• Anapa;
• Adler
• Krasnoyarsk;
• Orsk;
• Penza
• Saransk;
• Ekaterinburg;
• Tolyatti.

The site of the Kazan station (Moscow) informs about more than 20 branded trains that call at the station. For example, from the capital to Adler, the "Double-decker train" runs.

In addition to the traditional colors of Russian Railways, there are painted wagons. Inside there is beige and white wall decoration, a blue floor and a chrome ramp. The electronic displays indicate the air temperature in the car and outside the window, as well as information about the operation of the dry closet. The stairs to the second floor are equipped with a mirror to avoid collisions with descending passengers. Toilets are especially clean and equipped.

You will not surprise anyone by issuing travel documents through the official website of Russian Railways; just register and enter your personal account. However, if you don’t have access to the Internet at hand, then you can solve an urgent issue with a single call to the Unified Information Center of Russian Railways.

Russian Railways Hotline Phone

The fixed telephone number of the Russian Railways hotline: 8 800 775 00 00. Calls from mobile and landline numbers throughout Russia are free. With the help of the Russian Railways support service, passengers usually resolve issues related to rail travel:

• Schedule of passenger trains, trains, long-distance trains.
• Actual changes in the existing schedule.
• Route of the train for partial train.
• In the absence of places, the selection of travel options with transfers.

In addition, call center operators accept passenger complaints, as well as proposals to improve the quality of service for Russian Railways employees.

Russian Railways free hotline

You can call the round-the-clock telephone number by calling the free hotline of the Russian Railways Information and Service Center. And you no longer need to spend personal time and go to the station to clarify information on the movement of trains, the availability of tickets and other issues. Having dialed a single number, there is no need to wait in line for the possibility of solving the problem, and quickly talk with a knowledgeable specialist.

Hotline for passengers

To solve a specific issue, passengers can use different communication methods:

• Hotline for complaints.

Complaints are usually transmitted on the official website of the company or by a single number of the information and service center.

• Hotline RZD-Bonus.

For participants of the RZD-Bonus program, there is their own feedback form on the rzd-bonus website. Attached are pictures or screenshots, the size of which does not exceed 1 mb. Each application is reviewed by specialists within 30 days. The answer will come to the sender's email address indicated in the appeal.

• Ticket hotline.

To resolve issues related to the purchase or return of tickets, passengers are invited to use the feedback form on the company’s website or a hotline phone.

Hotline for employees

Russian Railways employees can solve all arising issues using a special telephone number 8 800 100 15 20. Employees of all divisions of the Russian Railways can call.

• Hotline for complaints.

Railways employees can file a complaint by calling the Hotline number. The complaint usually contains facts of violation of labor rights.

For what cases is the hotline intended?

By dialing the Hotline number, passengers will know:

• Possible delays in the movement of trains.
• Baggage cost
• Calculation of return of travel documents.
• Availability of different categories of amenities and their cost.
• Rules for traveling with children.
• Rules for baggage, hand luggage, pets.
• Rules for the purchase and return of tickets online.
• Changes in the cost of travel documents.
• Rules of travel to the CIS countries and abroad.
• The mode of operation of ticket offices at railway stations of JSC Russian Railways.
• Name of services provided and their cost.

In what situations can specialists not help?

If the passenger needs to book tickets, then it is unlikely to be able to do this through the Russian Railways Hotline. It is better to contact the station at the place of stay.

Russian Railways Hotline Statistics

The full work of the Russian Railways hotline is provided by 2,500 operators. Every day they receive more than 150 thousand calls from residents of the country and more than 60 million calls per year.

Other communication methods

To communicate with employees of the Russian Railways company, it is convenient to use other communication methods:

By writing a letter to the [email protected] address of the company, the client will be able to solve the problem with the purchase or refund of electronic tickets.

Communication on the official website.

The virtual reception desk, organized on the Russian Railways website, does not advise passengers on availability or current schedule. The service helps to cope with more complex issues related to passenger service and the services provided. Through the virtual reception room, the client has the right to leave a complaint or gratitude to an individual employee or the company as a whole.

• Through a mobile application, users will find out the current train schedule and the availability of tickets on a specified date. Registered passengers buy tickets directly in the application.

Traveling by rail is quite possible. Professional and operational assistance can be obtained by calling the Russian Railways Hotline or by using another convenient method.