If you lost your train ticket. How to return Russian Railways a ticket purchased at the box office or online? How much money is lost when returning railroad tickets on the day of departure

Regardless of the reasons forcing the return of previously purchased Russian Railways tickets, everyone has the opportunity to return tickets provided by law.

The regulatory document governing the buyer's right to return travel passes is called the "Passenger Carriage Rules". These Rules do not distinguish between respectful and disrespectful circumstances that led to abandoning a planned trip.

To reduce financial losses, returning tickets purchased online or directly at the ticket office of the station, you need to navigate the rules governing this procedure.

Refund of electronic tickets of Russian Railways

If a ticket that suddenly became unnecessary even before the flight date was purchased electronically, i.e. without visiting real railway ticket offices and obtaining a paper ticket, it is easier to return it.

The refund rules provide for the return of an electronic ticket to Russian Railways via the Internet, which can be easily done at home while sitting at a computer.

Since tickets purchased via the Internet are not handed directly to the buyer - he prints them out on his own, then it makes no sense to go with him to the place of dispatch of the transport.

Return Procedure

First of all, in order to issue a refund, you need to go to the official website of Russian Railways, or the information portal of the company that acted as an intermediary in the sale of tickets.

The system for canceling the purchase of an unused electronic ticket of Russian Railways will require an electronic coupon number or an electronic ticket order.

How much money to wait?

The terms for refunding the bank card indicated in the application are from 7 to 30 calendar days from the date of registration of the cancellation of the coupon on the website.

How to make money come faster? Alas, only henceforth make purchases in cash.
If it is decided to return an electronic ticket in your personal account or at the box office, the cashier will not issue the full amount either - a special railway fee and a service fee for online purchases will be withheld from it - these are the terms of the Rules.

Timeline for ticket refund

The specific terms of registration of the operation to refuse transportation services are influenced by the direction of the route (long-distance, local, long-distance and short foreign routes), and the date of departure of the flight.

Cancellation of the ticket after the train has already started off is possible, only a smaller proportional amount will be returned (the mandatory fee will be additionally deducted).

For example, for trains on local routes:

8 hours before dispatch - 100% refund;
from 8 to 2 hours before dispatch - half the cost;
less than 2 hours and within half a day from the moment of departure - 25% for a compartment, and 0% for a reserved seat.

Refund of Russian Railways tickets purchased at the box office

Similar to last year, in 2017, the rules for returning a valid train travel document, which the buyer did not wish to use in the future, remained the same.

Return conditions

As with buying a ticket directly at the ticket office of the station, simple conditions for returning a purchase that has lost its relevance require a personal visit of the buyer to the ticket office.

Attention! It is not necessary to try to get your question to the same ticket office where the ticket was taken. The main thing is that the refund should be made at any of the ticket offices, but exactly at the station where the ticket was purchased.

Together with the travel document, which is planned to be returned, the cashier of railway tickets must additionally provide:

an identity document - usually a citizen's passport;
a self-filled application for a return, the application form is issued by the cashier, or you can independently print it on the Russian Railways website and take it with you.

Attention! The identity of the holder of the travel document must be strictly the original. The return policy does not allow the presentation of copies, even those duly certified.

What to do if it is impossible to return the ticket personally by the buyer

If such a situation has occurred, and the ticket owner is not able to surrender it on his own, there is only one way out: to issue a power of attorney from a notary to perform this action by someone else (an attorney).

For such a purpose, you still have to personally come to the notary office, or call a notary at home.
Together with a notarized power of attorney, which indicates the rights of the attorney to return the ticket in the interests of his principal, the attorney will be able to return the travel card. In addition to exclusively the original power of attorney, the attorney at the cashier is obliged to provide:

the original of your passport (similarly, copies are not allowed);
the travel card itself;
a self-filled application (or the ticket owner fills out the application independently).

It's important to know! It is necessary that the notary in the power of attorney must, in the powers of the attorney, indicate the possibility of receiving money for the ticket returned to the ticket office. Otherwise, he will not receive money for the ticket, and he may even be refused on this basis in accepting the ticket itself.

Financial losses

For any carrier, the client's refusal to use the service is a lost profit. In order to compensate him for the corresponding losses in good faith, the rules establish some guarantees in the form of withholdings that apply to the initial cost of the service.

Thus, the money will be returned to the buyer, but not in full. How much you lose when you cancel the carrier's services is affected by:

special railway tax equal to 192 rubles. 70 kopecks;
if there is a commission of payment systems.

All information about fees must be publicly posted by the carrier. If the money for the purchase is returned at the checkout, the commission will be deducted automatically.

How long to wait for a refund

If a ticket for travel was purchased for cash, directly through the cashier, upon its return, the funds, minus the obligatory deductions, will be immediately returned to the buyer upon completion of the return procedure.

If you paid for the ticket using a bank transfer of money (card, payment order), the refund period will be much longer - up to thirty calendar days.

If the ticket is paper, the day before departure, the refund is made only at the ticket office at the station, if electronic - from the order management page. If you return your ticket at the ticket office at the station, you will receive the same amount. If you miss the train, you have 12 hours to return the ticket (the time is counted from the moment the train departs from the station from which you have the ticket). In this case, a refund can be issued only at the Russian Railways ticket offices at the station. The refund penalty, the full cost of the reserved seat, all commissions and fees will be deducted from the ticket price. The cost of the linen is refunded. After 12 hours have passed, no money will be returned. If you were unable to travel due to illness or accident, the ticket can be returned within 5 days from the moment the train departs. You will need a doctor's note. Refund amount - as in case of delay. You can check the details at the Russian Railways help desk or at the railway stations.

How to return train tickets and how much money can you get for them

When returning tickets abroad, you can receive money for tickets only upon arrival home on the issued receipt for the return. 3. The sooner you hand over unnecessary tickets, the more money you will get back.

Attention

How much money Russian Railways returns when tickets are returned The amount you receive for returned tickets directly depends on how many hours are left before the train departure: No later than 8 hours before the train departure = Full cost - return fee Less than 8 hours, but no later than 2 hours before the train departure = Full price - 50% of the reserved seat cost - return charge Less than 2 hours before the train departure = Full cost - 100% of the reserved seat cost - return charge Within 3 hours from the moment departure = Full cost - 100% of the reserved seat cost - refund fee Fee for ticket refund - RUB 185. 40 kopecks. The reserved seat here does not mean the type of carriage, but the type of fare.

How long can a Russian Railways ticket be returned - ticket return procedure

If you have an electronic ticket for the carriage, where it is obligatory to pay for the whole compartment (classes 1A, 1M, 1I, 1B, 1P, 1E), then you can only return all tickets from the order at the same time. How to return a paper ticket A paper train ticket can only be returned at the box office at any train station.
You will need a passport or other document for which the ticket was purchased.

If you paid for a ticket with a bank card, the money will be returned to it.
If through terminals and communication shops, you will receive the money in cash at the cash desk of Russian Railways immediately upon return.
If you paid for a ticket using one of the electronic payment systems (WebMoney, Yandex.Money), the money will be returned to the wallet from which the payment was made.

How to return a ticket for another person If a ticket was purchased on Poezd.ru and you know the order number and on which e-mail or phone it was issued, you can return the ticket through the order management page.

Rules for the return and delivery of railway tickets (procedure, conditions and how much you lose)

Info

Fortunately, today's technology allows you to purchase a travel document without leaving your home. At the same time, a person can choose a suitable seat for himself, based on financial preferences and comfort (reserved seat, compartment or sleeping car), and the closer the date of the trip, the fewer suitable seats, so it is better not to postpone the purchase of tickets for later.

The main thing is not to wave after the train. The ideal travel option is to arrive at the station half an hour before the arrival of your train, to board and get off at the desired stopping point. But situations in life are different, for example, being late for a train due to some reason, objective or subjective, leaves a person without a trip, because the driver leaves at the exact time and it does not matter to him how many people did not have time to get into the car, because the station dispatcher several times warns about the departure of the train.

How to return a train ticket purchased via the Internet or at the ticket office of the Russian Railways?

CIS, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is fully refunded; the fee is charged - 192 rubles. 70 kopecks. (for each seat, the rate is set by the FAS Russia). Refund of tickets for international travel (far abroad)

no later than 6 hours before the train's departure from the passenger's boarding station - the fare, consisting of the ticket price and the cost of a reserved seat,
less than 6 hours before the train departs from the passenger's boarding station, the fare will not be refunded.

Returns will be subject to a € 10 fee (per seat).

Refund of electronic tickets on the Russian Railways website

If the train leaves more than 8 hours later, nothing is deducted. If there are 2 to 8 hours left, you lose 50% of the cost of a reserved seat (the ticket indicates how much it is).

Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat is deducted.

Russian Railways collection. 192 rubles are deducted from the ticket price. 70 kopecks. (the amount is valid until 12/31/2018).
The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of payment systems through which you paid (if there were such commissions).

2-4. The rest of the money will be returned back in the same way as you paid (for more details, see the table above).

Returning train tickets: rules and fees

For trains within the country:

In case of refusal for 8 hours or more, 75-90% is refunded.
2-8 hours before departure - the cost of travel and ½ reserved seat.
A couple of hours before departure and 12 hours after - the fare without a reserved seat.

See also: Personal insult - what article, punishment For trains going to the Baltic countries and the CIS:

For a day or more, the cost of travel and reserved seats is refunded.
For the period from 6 hours to 1 day before departure, the fare and 50% of the reserved seat are refunded.
From 1 to 6 hours before departure - the fare.

For trains traveling to non-CIS countries:

No later than 6 hours before departure, the cost of travel and reserved seat is refunded.
The ticket cannot be refunded in less than 6 hours.

Return of train tickets

Important

Return of one seat of two luxury carriages (business) in international traffic (far abroad) is not made. Refunds for unused e-tickets issued in a luxury carriage (business) are carried out only in the event of a simultaneous return of e-tickets issued in one compartment.

The return of electronic tickets issued for travel on the Sapsan trains at the special “Round trip” fare is carried out in the following order:

in case of simultaneous refusal to travel in both directions, the e-ticket is returned first in the “back” direction, then in the “there” direction;
it is possible to return one e-ticket in the “back” direction;
refund of one e-ticket in the “there” direction is not made (possible at the ticket office in accordance with clause 10.2 of the offer from cl.

How to return railway tickets - algorithm and pitfalls

For local trains:

8 hours before departure - full refund;
8 - 2 hours - 50% of the reserved seat price (money for booking a seat in the carriage) and the fare;
less than two hours before and 12 hours after departure from the boarding station - not refundable for reserved seat.

For trains traveling to neighboring countries:

passengers who check in 24 hours in advance and earlier are entitled to the full amount;
from 24 to 6 hours after - the entire fare and 50% of the reserved seat;
less than 6 hours before and 1 hour after departure - the price for travel without a reserved seat.

For trains with international traffic:

the ticket price is refunded when it is returned 6 hours before the travel time;
less than 6 hours the cost is not refundable.

The charge of Russian Railways, commission of payment systems, service charge, regardless of the time of delivery, are not refundable.

Return of train tickets

When returning an unused electronic ticket issued for a train for international traffic with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia on the website, the following shall be credited to the payer's account:

no later than 24 hours before the train departs from the passenger's boarding station - the fare, consisting of the ticket price and the cost of a reserved seat;
less than 24 hours, but no later than 6 hours before the train leaves the passenger's boarding station - the ticket price and 50% of the reserved seat cost;
less than 6 hours and before the train departs from the passenger's boarding station - only the ticket price, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

Going on a train ride, it will not be very pleasant to find that you have no ticket. Especially if it happens just before departure. The question naturally arises: how to remedy this situation and is it possible to restore the travel document purchased in advance?

Have you lost your ticket? Do not despair, try to follow all the points of our instructions in turn:

First of all, figure out if you have a chance to renew your ticket.

You will definitely have such an opportunity if the ticket was purchased for a train running through the territory of the Russian Federation. The ticket office where you bought the ticket must also be in Russia.

For international trains, contact the travel agency that provided you with the ticket, or the railway ticket office of the foreign country where you purchased this travel document.

Go to the ticket office where you purchased your lost ticket.

You can reissue the document not only at the departure station, but also at the place of arrival of the train.

Make an application for ticket renewal. Please contact the head of the railway station. In the application, write your personal data, in which direction the train should go, the date and time of its departure.

When submitting your application, please provide the document by which you purchased the ticket (passport or other identity card). If you did everything correctly, within one or two hours you will receive a new ticket, similar to the one you lost.

Receiving a copy of a lost ticket requires the payment of a state fee.

Pay the mandatory state fee established for obtaining a copy of the ticket, and then proceed as appropriate: go to the platform and wait for the arrival of the train, or wait for the indicated departure time at home or at the hotel (if there is still a long time before departure).

In the event that you do not remember when the train departs, or at which ticket office you purchased the ticket, contact the cashier. She has at her disposal a list of passengers (in electronic form).

The passenger who has lost the document or his authorized representative has the right to issue a ticket (the power of attorney must be notarized).

The renewal of the same ticket is possible only once. If it is lost again, you will have no chance of recovering it.

Take advantage of our advice! If you often travel on trains and often lose tickets, try to order them online. This can be done on the website of a travel agency or Russian Railways.

Thus, you will save a lot of time and protect yourself from losing your travel document.

In what cases is it possible to restore a lost railway ticket?

In what cases can a passenger who has lost a ticket have the opportunity to restore it? Who can solve this problem?

Ticket restoration is possible if:

The ticket was purchased in our country and the train does not travel outside the borders of the state. Suppose you have to travel from St. Petersburg to Moscow. Your chances of getting a copy of your lost ticket are pretty good. That cannot be said, for example, about a trip from Penza to Minsk;

The travel document was issued for a train owned by Russian Railways. Suppose that the lost ticket was purchased for a train belonging to the Kiev railway. In this case, there can be no question of its restoration. If you are going to travel to Kiev on a train belonging to Russian Railways, you can get a copy of the lost ticket;

Ticket identification. A damaged ticket can also be restored. The main condition is the presence of the original. To do this, contact the railway ticket offices and provide all the required information: personal data, date and time of departure of the train, direction of movement, number of the train, carriage and seats in the carriage. The absence of any of the listed information does not mean that you will not succeed. Try it, do not despair and most likely you will receive a copy of the ticket ;

The ticket was not returned at the box office and there was no refund. For example, a passenger's wallet was stolen along with a ticket. And immediately they handed it over to the cashier, having received a certain amount for this. If you contact the cashier after refunding the money to the fraudsters, then it will no longer be possible to restore the travel document. If a similar situation occurs to you, contact the railway ticket office immediately. So you will have a chance to fix an already not very pleasant situation;

The passenger does not have the opportunity to visit the point where he purchased the train ticket. This situation can be explained by an example. The passenger bought a train ticket to Minsk in Moscow, but at the moment he is in Sergiev Posad, which is why he cannot apply to the station with a request to replace the lost document. Although, if the purchase took place in this city, there are still chances for the ticket to be restored.

How is the ticket renewal procedure:

Since all train tickets are purchased with a passport, you must restore the document yourself. Likewise, you will not be able to restore a ticket purchased in the name of your relative, a passenger's identity document is required everywhere;

It will take you about one to two hours to get a copy of a lost or damaged document;
According to the procedure, it can be said that the ticket is not returned or is reissued, the passenger receives a copy of the travel document he has purchased;
If you have already restored your ticket once, then do not even think that you will be able to do it the second time.

The procedure for restoring a damaged ticket is possible only if it bears the date and time of purchase.

List of information that a passenger of the railway company must provide to restore his ticket

Some features of the restoration of train tickets:

Buy tickets online. So you can print as many copies of the document yourself as you need;
The restoration of tickets purchased at railway ticket offices is a more complicated procedure.

To complete this procedure, go to the station, fill out an application addressed to the head of the station, and give it to the administrator on duty.

Going to the station, take your passport, without it you will definitely not succeed.

In the application, indicate where and when the train is headed. Also enter the data on the train and carriage number.

Ticket restoration is a paid procedure. Therefore, first of all, pay the amount stated at the checkout. It can be equal to 200-300 rubles.

Important! Travel tickets for trains running between Russian cities are subject to restoration.

As mentioned above, in order to obtain a copy of the document, you need to provide some important information. What exactly are we talking about?

Is it possible to present, as a proof of purchase of a ticket, its photocopy?

Will witness testimony be considered?

As we know, when purchasing a ticket at a railway ticket office, we receive only the document itself. Unfortunately, no checks are issued.

There are certain Rules for the provision of services for the carriage of passengers, baggage, cargo, etc. by rail, which are not related to entrepreneurial activity (these Rules were approved by the Decree of the Government of the Russian Federation of 03/02/05, No. 111).

According to the Rules, the passenger is obliged to provide the carrier with information that in one way or another confirms the purchase of a train ticket by him.

The passenger is obliged to indicate the train number, its route, carriage number, seat in the carriage, as well as the date and time of departure.

In addition, important information is the personal and passport data of the ticket buyer, the number of the document by which the ticket was purchased, etc.

The presence of additional information, namely a photocopy of the ticket, will significantly simplify the procedure for restoring a travel document.

The ticket can only be renewed for trains belonging to Russian Railways and operating throughout the country.

The agreement says nothing about the restoration of travel documents for international trains.

If you lose your train ticket, you can restore it. Regulations for the restoration of a lost or damaged ticket have been developed by Russian Railways specifically for passengers who have lost a travel document before traveling.

In order for a passenger to be able to return to the train, the following conditions must be met:

A duplicate ticket is issued only if it is issued for travel within Russia(for example, from St. Petersburg to Moscow). Tickets for trips abroad cannot be renewed.
Pass purchased for the train that is being formed(when another carrier does it, it is impossible to get a new ticket).
To restore a ticket, you must contact Russian Railways.
In case of damage or loss of the ticket, you cannot count on a refund of the spent: only for ticket renewal (this rule does not apply to e-tickets).
Ticket renewal is possible directly at the place of departure or arrival of the train... For example, if a ticket was bought from Kaluga to Belgorod, then you can apply for a restoration in Kaluga or Belgorod. Also, the person can restore the ticket at the place of purchase.
You cannot restore a previously returned ticket(for example, this was done by the persons who stole the ticket).

Also, the person should take into account that the restored ticket cannot be exchanged, returned or reissued for another person. The duplicate will only be able to drive to the destination. Even if a person finds the original, it is also not allowed to exchange it for money.

It is allowed to receive a spoiled travel card again if the ticket office of Russian Railways already had a mark about the passenger's appeal.

How to restore a train ticket

Obtaining a new train ticket allows you to go through the following stages:

The person turns to the cashier at the train station attendant(to the duty assistant of the head of the station). It is usually easy to find a corresponding sign at every train station.
Writes for a return... The application indicates the date of departure and the intended route of travel. Also, the number of the train, carriage or seat is written here. If the person does not remember this information at all (even partially), then it will not be possible to restore the ticket.
Shows its(or another document for which the ticket was issued). Usually no other documents are required.
Pay the ticket renewal fee.
Waiting for the recovered document to be processed.

If a situation arises that a citizen has lost a ticket along with a passport, then he presents to the cashier a certificate from the loss of his passport.

The procedure for restoring travel cards takes about 1-2 hours... This should be considered before applying for a duplicate. After the train departs, it is not allowed to restore it for obvious reasons.

The new ticket, which is issued to replace the lost one, will be absolutely identical to the usual one, but it will be marked "Duplicate".

There is a charge for the renewal of a train ticket... The fee that Russian Railways collects from persons who have lost a ticket is about 200 rubles.

Restoration of an electronic railway ticket

The ticket renewal procedure is practically the same as the standard one. To do this, you need to contact the station attendant with a passport and an application.

Refund tickets on the train and money is made in accordance with the rules for the return of tickets "Russian Railways" - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the refund amount depends on how much time is left before the departure of your train.

How to return a ticket

If the ticket was not issued on the form of Russian Railways, but was bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after purchasing an electronic ticket).

When buying a train ticket online, the ticket can be refunded from the ticket only one hour before the train leaves from the 1st point of the route. You can return money for an unnecessary ticket at any time if the electronic registration has not been completed.

If you have several tickets in your order, then you can return one or some of them.

You can download the strict reporting forms from our website after returning the ticket.

Soon you will receive notifications via e-mail or SMS with information about the return of train tickets (amount, date, method of payment) and the necessary links.

A paper ticket can be returned:

To return a regular paper ticket (printed on a form with a security hologram), you will need a passport or other document with which the ticket was purchased. The actions are as follows:

If your ticket is issued as a standard Russian Railways ticket with a hologram, in order to return it, you will need a passport or other identity document for which the ticket was purchased. The procedure is as follows:

Refunds of train tickets can be made at any ticket office in the Russian Federation.

Keep in mind that not all railway station ticket offices are capable of making a refund, find out this issue. When you buy a ticket with a bank card, the money is returned to it, if you made the payment through a terminal or in a cellular salon, then you will be refunded in cash at the cash desk of Russian Railways. When paying using electronic payment systems (WebMoney, Yandex money), the refund will be made to the e-wallet accounts.

How to get a refund for a ticket

The method of return and its terms depend on how you paid for the purchase of tickets. It should be borne in mind that in case of payment by bank card, the money will be returned within 30 working days.

Using electronic money to the payer's wallet, the return of train tickets will be completed within 10 working days.

In terminals, as well as in Handybank communication stores, up to 10 working days.

Using a non-cash payment, the money will be credited to the current account within 10 working days.

Cash (delivery by courier, or pick-up of paper tickets) - the next day after the tickets have been returned at the company's office.

Loss of money from the return of a train ticket

The refund amount depends on 4 components:

50% of the cost of a reserved seat is deducted if there are 2 to 8 hours left before the arrival of the train, if more than 8 hours before the arrival of the train, then nothing is deducted for this position. If less than 2 hours before departure, then 100% of the cost of the reserved seat is deducted. The same happens if you miss the train and return the ticket no later than 12 hours after its departure.

178 r 30 kopecks (as of 12/20/2015) - collection of Russian Railways, it is deducted from the cost.

Service fee (115-330 rubles, depending on the ticket price) + fee for the return process (68-175 rubles)
Commissions of the payment systems with which you paid.

If you return the ticket a day before departure, then you will only lose fees and commissions, and the rest of the money will be returned to you in the same way as you paid for the tickets. With a paper ticket one day before departure, you can only go to the ticket office (since the office will only serve you 30 hours before departure). e-ticket can be returned through the order management page.

The site wishes you a pleasant trip!