General rules of conduct on the train. On the train Rules in the train reserved seat car

A passenger traveling with the help of Russian railways has a whole range of rights which many people don't even know exist.

We will tell about all the rights of Russian Railways passengers in the article.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

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When transporting luggage

When carrying baggage, a passenger has the right to free hand luggage with a weight not exceeding 36 kg and dimensions not exceeding 180 cm. can be up to 50 kg.

Hand luggage is placed in specially designated places and should not interfere with others passengers.

It is forbidden to transport things that can harm other passengers or their luggage, as well as firearms, explosive, stinking, flammable and poisonous substances.

The passenger is responsible for the safety of hand luggage. For baggage carried in special baggage compartments and paid according to the cost, the carrier is responsible.

When carrying hand luggage, the priority right to use lower luggage compartment(locker) has a passenger passing on the bottom shelf.

The passenger has the right to transport small pets, birds, fish and even bees in special containers in the luggage compartment or in a passenger car for a fee.

At the same time, feeding such living creatures not the responsibility of the carrier. Transportation of bees is carried out exclusively under the supervision of an escort in plywood bags or specialized hives.

For "live baggage" a baggage receipt with a special mark is issued.

Transportation of children

When the passenger has the right for certain benefits:

The age of children is determined on the day of the trip, when boarding and during the train You must have proof of age child.

Selecting a wagon category

When traveling, a passenger can optionally take an available free seat in a carriage of a higher category. For this it is necessary pay the price difference tickets to the head of the train.

Rights of passengers on the upper shelves

According to the rules of transportation, passengers during the train must occupy the seats corresponding to the purchased tickets.

The use of the lower shelves by passengers of the upper shelves is not regulated by the rules of transportation, therefore, in this case, it remains on the conscience and voluntary consent of both parties.

Extending the validity of a ticket for stopovers

The passenger has the right to make a stop along the route of the train for a period not exceeding 10 days.

To do this, you must contact the ticket office of the station along the route within 3 hours from the moment the train arrives at it.

You can resume movement on the train and in the carriage of the same carrier by paying the cost of a reserved seat and a fee for reissuing a ticket.

In the event of a stopover due to illness, there is no time limit, but it is necessary to present documents confirming the illness and its duration.

Early departure or delay

The passenger, in the presence of a purchased ticket, can make an early departure if there are empty seats.

In such a situation, a mark is affixed at the ticket office of the railway station. Late for boarding less than 12 hours, the passenger can restore the right to travel and:

Reimburse the cost of the ticket minus the price of the reserved seat.
Or renew the right to travel on another train with the purchase of a reserved seat without paying the ticket price.

In the event of an accident or illness documented, the recovery period the right to travel increases up to 5 days.

In case of being late for a transfer due to a late train, the passenger can return the full cost of the ticket or issue a ticket for another train no extra charge.

How to find out the sender by the number of the mail notification? find on our website.

Providing Various Items

What items can a passenger ask for from a conductor while driving?

A train conductor is not only a person who monitors the order and cleanliness of the car, but also passenger service personnel.

Therefore, the transportation rules provide for the possibility free provision by the conductor of the following items:

sewing accessories (needles, threads, scissors);
utensils (glasses, spoons);
leisure items (chess, backgammon, checkers);
boiling water;
first aid kits.

Conductor in branded trains must provide travel kit, consisting of a toothbrush and toothpaste, soap, napkins, magazines and newspapers.

Where possible, the conductor should charge or authorize the charging of electronic devices at no additional charge.

Also according to job descriptions the conductor must lay down the linen:

on the upper shelves of compartment and soft cars, as well as SV cars;
on the top shelves in branded trains in cars of any category;
in cars of any category at the request of patients, the elderly, the disabled, children and pregnant women.

When a train is canceled or delayed

In case of cancellation or delay of the train, the passenger is entitled to a full refund of the funds paid for the ticket until the time indicated on the ticket. Also, in case of a train delay or being late for the arrival station, a passenger can:

In case of denied boarding

In unforeseen cases, when a passenger is denied a seat according to the purchased ticket, he must offer another place, while he has the right to:

providing a seat on the same train of a higher price category without charging an additional fee;
providing a seat of the lowest price category with a refund of the difference in price;
full refund of the ticket price;
extending the validity of the ticket until the next train.

Ticket refund

The passenger is entitled in case of any circumstances. However, the amount of the refund depends on the time of the return:

a period of more than 8 hours before the departure of the train from the starting station - a full refund;
period from 2 to 8 hours before departure - refund of the ticket price and 50% of the price of the reserved seat;
less than 2 hours before departure - only a refund of the ticket price without a refund of the price of the reserved seat.

If the travel document is lost

If the ticket is lost, the passenger can restore it, if it is possible to identify information about a lost or damaged ticket.

If the passenger can confirm the purchase of a ticket of a specific value, train number, carriage and seat, then the ticket recoverable at no extra charge.

This provision applies only to long-distance trains, the ticket is not refundable.

In what cases can a passenger be removed from a train?

A passenger may be removed from the train upon boarding or during the journey in the following cases:

Ministry of Internal Affairs employees in case of violation of public order or peace of other passengers. In this case, the money paid for the ticket is not refundable.
health workers in the event that a passenger is ill, and the illness prevents further travel or threatens the health of other passengers, and there is no possibility of isolating the patient. In this case, a passenger can be removed only at a station that has the necessary medical facilities for treatment. If the passenger wishes, the money for the distance not covered will be returned to him minus the price of the reserved seat. The second option - the carrier makes a note about the stop in the journey and the extension of the ticket for the duration of the illness. In this case, documentary evidence of the medical institution is required.
The passenger is removed in case of ticketless travel and refusal to pay the fare.

In the event that a passenger is disembarked from the train due to lack of electronic registration, you must contact the head of the train, who is authorized to solve problem situations.

With his consent, you can get to the nearest station, where by number and buy a paper ticket from a machine or ticket office.

Visiting the toilet at the station

Entrance to the toilet at railway stations along the route for passengers free and is carried out upon presentation of a ticket.

At the same time, free use is possible one day before the departure of the train and within one day after the arrival of the train at the terminal station.

This rule is regulated by the Charter of Railway Transport of the Russian Federation, so if the cashier refuses free service, you can remind him of the relevant clause of the charter or contact the station administration.

Smoking and drinking alcohol

Smoking on trains today forbidden, although smoking was previously allowed in vestibules (junctions of wagons).

Now the only place where you can smoke while on the train is the station platforms during stops. At the same time, the distance from the smoking area to the station building should be at least 15 meters.

With regard to alcoholic beverages, their use while traveling on a train forbidden.

The only exception is dining car, where they are offered on the menu, but with a strength of no more than 16%.

Violation of the peace of other passengers caused by the use of alcohol entails liability in accordance with the Code of Administrative Offenses of the Russian Federation.

This is a short list of the rights of passengers of Russian Railways, which they are provided with. in accordance with the rules of transportation and the legislation of the Russian Federation. Whether or not to use them when traveling by train is a personal matter, but it is necessary to know them.

What are the fines for smoking in the entrances of residential buildings? find out right now.

The secret rules of Russian Railways, about which you will not tell at the box office, in this video:

Many people prefer to travel by train. During the trip, you can take a nap under the monotonous sound of wheels, and read a fascinating book, and talk with a fellow traveler. Impressions from the trip and good mood are often spoiled by ill-mannered fellow travelers, but not many people know how to behave on the train. By following simple rules of etiquette, it is easy to create a pleasant atmosphere in a compartment.

From the first minutes...

Even on the platform, the mood can be spoiled by people who push everyone with their elbows and rush to be the first to enter the car. If you go on a trip with your family, according to etiquette, a representative of the stronger sex should enter the car first, but not in order to push everyone away and make room for the rest of the household. He is obliged to help children and women enter, carry luggage into the compartment.

You need to put your bags under your seats. If there is a lot of luggage, ask permission to put it under the seats of fellow travelers. Say goodbye to your relatives on the platform so as not to create a crush in the car.

When entering the car, be sure to greet the people present in it. Getting to know each other is not necessary. You can introduce yourself later when the conversation starts.

Be polite

You are not required to talk to fellow passengers, but you can exchange a couple of general phrases to create a pleasant atmosphere in the compartment. If you see that a person is reading a book, do not distract him. Don't annoy your neighbor if he listens to music.

If future mothers, old people or people with disabilities are traveling with you, give them the bottom shelf. If you have a top shelf, be prepared to spend most of your time in your seat.

In order not to disturb fellow travelers once again, always keep the essentials, as well as your wallet and documents with you. If children indulge in the compartment, do not reassure them. This is the responsibility of the parents.

sleep and food

To make the train as comfortable as possible, take a tracksuit and slippers with you, but pajamas will be out of place. It is advisable to change in the bathroom, but you can politely ask the neighbors to leave. If your shelf is top, ask to roll up the bed during meals. Use your appliances. Be sure to take wet wipes with you on the road to dry your hands. After the meal, clean up everything with you, not only garbage, but also crumbs. If you have taken someone else's place, do not delay the meal.

Get ready for bed while the lights are on. Usually it is turned off at 23.00. After turning off the lights, speak in a whisper so as not to disturb people who are resting. In the morning, get down from the top shelf after the person on the bottom wakes up.

If you get off the train or board at night, do not make noise so as not to wake fellow travelers. Leaving the train, say goodbye to fellow travelers, if they are not sleeping, and the conductor.

Good day, dear friends! A special hello to the little readers of the blog! Congratulations on your professional holiday, Happy Children's Day! I wish you happiness, health and happy holidays! Well, dear parents, I propose to talk today on a very important topic.

In the summer, many people go on vacation by train. At least half of the children, and more often the railway is chosen as a transport for them.

And now, happy moments: tours and tickets are bought, suitcases are ready, a refrigerator of food for half a wagon is at least packed in bags and backpacks. Haven't forgotten anything? And parting words on a long journey?

Usually, at the last minute, parents begin to brief their children, shouting out the window of the departing carriage: “Don’t go there! Don’t do it!”, and naturally they forget something, on the way home complaining about themselves and worrying.

I propose not to leave everything for the last moments, but to talk with the child in advance, for which in this article I will try to collect all the main “no” and “how to behave”. By the way, it is also useful for adults to be reminded of the safety rules on the train, sometimes, in the joy of the start of a long-awaited vacation, they behave like reckless children.

Lesson plan:

Is it safe to travel by train?

Let me start with the positive. Statistics have shown that the train is one of the safest vehicles, with which accidents are extremely rare. This is a reliable carrier, time-tested.

It is believed that traveling by train is at least three times safer than flying by plane, and 10 times safer than traveling by car. Train passengers often get injured because of their own carelessness, violating the basic rules, being careless when boarding and disembarking and being on the platform waiting for the train.

You can think about security already when buying a ticket. It is believed that the most “safe” seats for passengers are in the central carriages of the train, located near the emergency exit window or close to the exit from the carriage, with the lower shelves and seats against the movement. I don't think it's really necessary to explain why.

It's simple: the center of the composition suffers less in collisions than the "head" and "tail". Being at the bottom near the floor, you don’t have to fly from above like a bird, getting bruises and bruises along the way. And through an emergency window and an external exit, you can quickly leave the car in case of a fire or other emergency.

But it is, just in case. We're planning to come back safe and sound. But for this, it is also necessary for us, passengers, to observe certain rules for being on the train during the trip. So, let's move on to the instruction from some "NOT", which by the time of a happy separation from the parents, the child should know "like our Father." Personal security depends on us.

What is impossible on the train and what to do to get there safe and sound

We take care of ourselves

Each passenger can ensure their personal safety by being a little more careful. And let the neighbor who took the "God's dandelion" in the same compartment with you outwardly inspires confidence, it is better to trust only yourself. It will be too late and annoying if it suddenly turns out that an exemplary-looking passenger in the neighborhood left earlier with your own things. That's why!

What to do, if...

There are all sorts of situations. I'm sure you'll reach your destination safely. But still, forewarned is forearmed!

If suddenly a fire breaks out on the train, we use points 10 and 7 of the basic rules for staying in a train: we run to the conductor, and if we cannot cope with the flame on our own, assessing the situation outside the window, we pull the stop crane.
At the same time, we don’t jump out of the window of a moving car, we don’t get out onto the roof, but we try to go into cars where there is no fire, taking things with us, breathing through a wet cloth.

When overturning the car, the main thing is to have time to group, grabbing the railings of the shelves in order to hold on to the impact, resting your feet on something, for example, on the wall. If the train has turned over, we are looking for an emergency exit or we are moving towards the outer entrance doors of the car. When the doors are jammed, the only way out is to break the windows.

Agree, quite simple rules, the observance of which will ensure a successful trip for you and your children. Learned "by the tooth"? Then have a good trip!

By the way, do not forget to take with you.

If you have chosen a long-distance train for your trip, then knowing the rules of etiquette will help you feel comfortable and confident during the trip.

It is necessary to arrive at the station in advance so that there is no need to rush and jump into the car on the move. Boarding the train should be done without fuss and haste, without pushing or disturbing other passengers. Things for the trip must be packed so that the luggage looks neat.

The passenger has the right to take with him in the long-distance train carriage such an amount of hand luggage that can fit in a special container under the seat occupied, it is customary to check bulky and heavy things in luggage. The rest of the things they take with them in the compartment. At the same time, a bag with those items that you will need on the road is placed in such a place so that when you take it out, you do not disturb the neighbors. Luggage can be carried to the train by a porter and he should be given a tip, but if he is not nearby, you will have to do it yourself. That is why they traditionally take as much luggage with them as the passenger himself can carry to the carriage.

The man or the youngest person enters the car first to find a seat, unpack the luggage and help the woman or the elderly person to enter the car. If a woman is traveling alone, unaccompanied, then the men should help her place heavy luggage. A woman should not hesitate to ask for such a service. In the event that you need to put things in a container under an already occupied seat, ask the passenger for permission and thank him.

Seeing off and passengers who have decided on their place, before the departure of the train, should not stand in the aisle of the car, interfering with those entering.

It is necessary to greet neighbors when placing, but it is not necessary to introduce yourself. This should only be done if fellow travelers introduce themselves first. Do not puzzle the passenger with questions about his personal life and destination. On the road, fellow travelers introduce themselves only if there is a desire to continue the acquaintance.

The attendant attending your compartment will tell you when the food will be served, bring bed linen and, if necessary, help solve problems.

If other people's children are riding next to you, try to be tolerant of their pranks. It is up to their parents to make sure that children do not litter in the compartment and do not make noise, so you should not lecture your offspring, no matter how much they bother you. Children on the road cause a lot of trouble, so parents should explain to them how to behave and make sure that they do not disturb other passengers. But to punish children, to bring them up with strangers is uncivilized. On a train with children traveling with their parents, try to be patient and indulgent, no matter how capricious they may be. It is not customary to ask and treat them without the permission of their parents, and even more so to educate or teach them.

During a long journey, for greater convenience, it is better to change into a travel or sports suit and some kind of removable shoes, however, keep in mind that a bathrobe, pajamas, slippers are only for the bedroom and bathroom, and not at all for the train.

If the need arises, each passenger in the compartment must be given the opportunity to change and clean himself up. To do this, the rest of the passengers leave for a while. During preparation for sleep, the same principle is used: passengers take turns leaving the compartment into the corridor, usually first the men, then the women. The one who has already settled down for the night turns to face the wall when the next passenger's turn comes.

It is customary to give up the lower seat to pregnant women, the elderly or passengers with children. If you have tickets for the top seat, you can safely sit on the bottom shelf during the daytime. You need to climb to the top shelf while the neighbor below is still awake. When driving in the upper places, try to wash yourself first in the evening and last in the morning to avoid unnecessary anxiety of the neighbor below.

The window can only be opened with the consent of all passengers. To bring a friend into your compartment, you also need to ask the opinions of others.

If you have a family as your companions, try to finish your meal as quickly as possible to make room for them at the table, or wait until they eat. It is difficult for all passengers to fit at the table in a standard compartment.

It is known that while traveling, especially on a train, it is tempting to talk to your compartment neighbors, but you should not start a too frank conversation. You should not discuss the life of your relatives or mutual acquaintances with travel acquaintances. If, nevertheless, the conversation turns to someone, they call him by name or change his name without naming his last name. It is possible that your interlocutor and the one you are discussing know each other well. It is also not customary to talk about personal affairs, worries and illnesses. Don't brag about your success either. On those long-distance trains where there are no sleeping cars, passengers are usually not inclined to engage in conversation. The vast majority read newspapers or take naps. If you are traveling with someone or meet someone you know by chance, try to keep your voice low so as not to disturb the people sitting next to you.

When you are busy with something or reading a newspaper, do not spread your elbows wide, and keep the newspaper or book closer to you. Polite people know how to fold a newspaper in such a way that they have before their eyes only two or three columns of the text that they are currently reading. Impolite readers, on the other hand, turn the pages so energetically and clumsily that they offend passengers sitting nearby. In such situations, it is better to make a remark to the impolite neighbor with a newspaper.

A tactful person in a conversation is unobtrusive: if fellow travelers willingly support the conversation, it can be continued, if not, then it is better to be silent. If the interlocutor begins to bore you, the best way to end the conversation is to delve into a book or newspaper. By the way, the reader is not very pleased when they look into his newspaper or magazine, so if you have nothing to read on the way (although, of course, this should be taken care of in advance), just ask permission to look at the newspaper when it is read. A polite person, noticing that a fellow traveler has nothing to do, may himself offer him to read a newspaper or magazine.

When going on a trip, you need to remember that you will have to do without cutlery, so it is better to divide everything into portions at home before leaving, so that it is more convenient to eat. They do not take perishable foods on the road, food with a sharp and specific smell, do not eat onions and garlic on the road. Dining in compartments is a specifically Asian habit. However, even here there is a kind of etiquette. While eating, the table is covered with napkins and eaten carefully, trying not to stain anything. Uneaten food is put away in a bag. The table is not cluttered with personal items, it may be needed by other passengers. Leftover food, paper, cans are thrown into a special box at the end of the corridor. If it is not there, the garbage is placed in a special bag, which is then put into a travel bag and thrown away in a convenient place upon arrival.

Fixing attention on how a person eats is not accepted. Sometimes you can invite a neighbor to share a meal with you. A polite refusal should not cause offense, but one should not insist either. After eating, you need to give up your seat at the table. In principle, it is not customary to treat fellow travelers to dinner, and even if they are invited to share a meal, they should be refused. But it is customary to offer sweets for tea.

You can play cards in a compartment only with your companion and in no case should you take any of the random fellow travelers into the company. Do not go to the next compartment, even if you are persistently invited there, especially if they offer to have dinner, sing along with the guitar or play cards in good company. Be mindful of your luggage and don't create conditions for it to disappear.

You need to prepare in advance to get off the train when it becomes known that it is already approaching its destination. You should change clothes, collect luggage, say goodbye to fellow travelers. A man or a junior in the company should be the first to leave the car, he takes the luggage from the rest and helps them leave the train, it is also necessary to provide assistance to women or elderly fellow travelers.

Remember that if you are traveling by train, then by all means check in your luggage in the luggage compartment, leaving only the essentials with you. Often it is located at the end of your car. Yes, in this case you will not have access to your suitcases and you will not be able to use your things, but you will not annoy anyone with your huge bags, moving them from one place to another. If you decide to use the services of a porter at the station, be sure to thank him with a tip (as far as your budget allows you).

Remember that the first person to get into the train car should be a man or a younger one, but not a child. This is done in order to help children, women and the elderly get into the car, as well as to lift and place all the luggage.

At the same time, every man, even if he has his own family, must carefully examine the platform and help those women whom no one is seeing off, he must help them load their suitcases without fail. And women, in turn, should not be embarrassed at this, especially if the luggage is large and you really need male help. Feel free to ask about her, a well-mannered and decent man will never refuse you.

If the whole family is going to see you off, then it is not at all necessary to stand on the aisle to the car until departure, blocking the way for other people.

If you have already settled into your seat, then sit quietly and wait for the train to leave, no need to restlessly pester people with questions about when bedding will be given out, when food or tea will be brought, etc. You can politely ask your guide about this. If you need a station schedule, then you can see it when you enter the car (as a rule, it is visittam). Therefore, this issue will be resolved without much difficulty.

If you have any question, then you should certainly ask the conductor of your car, and not the passenger who is traveling next to you. And remember that you need to pay only for those services that are not specified in your ticket. If you wish, at the end of the trip, you can thank the guide with a tip for his courtesy, kindness and care.

If you are traveling in a compartment, then at the entrance, be sure to greet your fellow travelers. Men must take off their headgear. If you have a long way to go, then you can immediately get to know everyone by giving your name. But remember that this is not at all necessary.

This is mainly practiced if they see that an interesting person is driving nearby and you want to continue getting to know him. If you are traveling not alone, but with friends or relatives, then talk in half a tone so that only you can hear your conversations and discussions.

If you are bored, and liked the fellow travelers, then you can start a conversation with them. However, you should not discuss acquaintances or someone without his presence. If you started a conversation about some stranger, then do not voice his name or call a completely different conditional.

In the course of a conversation with people you have just met, you should not brag about your deeds, the achievements of your children, talk about your illnesses and annoy people with your worries, problems and personal affairs.

Remember to always be tactful when speaking. If your fellow travelers are willing to carry on a conversation, then you can continue and develop the topic further, but if everything is not so smooth, then it is better to be silent for a while. There are situations when restless fellow travelers are traveling with you, whose mouth simply does not close, and it is inconvenient for you to refuse. There is a way out! Start reading a magazine or book. You can also offer your neighbor to read something, but only after you have done it yourself. If your interlocutor is reading, then it is impolite to look at his book or ask for it at this moment. When the fellow traveler has finished reading, only then can you ask for literature if you are very interested in it.

When you're packing food for the train, if you don't plan to go to the dining car, consider having it portioned out. Be sure to take napkins with you so that dirty hands do not stain the seats in the compartment and the table.

Everything that you have not eaten, carefully collect in a garbage bag and take it to a special garbage container, which is usually located at the end or beginning of the car.

Worth remembering!

You should not occupy a common table in a compartment for a long time. This is at least ugly.
If your neighbor has begun to eat, then be patient and do not make a bed at this moment.
If you bought a ticket to the top shelf, then go there as soon as possible, you should not stay downstairs in someone else's place.
If you decide to change clothes, then politely ask your fellow traveler to leave, you do not need to do this in front of him.
Do not put your feet on the next shelf, even if this is the place of your friend or relative.
If you want to open the window, then coordinate it with the other passengers of your compartment.
Do not bring other guest passengers into the compartment.
If you see that the train has almost arrived at the station, then pack everything and get ready to leave.
When leaving the compartment, say goodbye to your neighbors and wish them good luck.
As well as when entering, when exiting the car, a man or younger in age should be the first to get off to help other passengers get down and take off their luggage.