Nordwind airlines how to buy tickets. North Wind airline tickets - how to buy, return or change? Tariffs for NordWind Airlines tickets

If something goes wrong and your vacation has to be canceled or rescheduled, the first question that arises is getting your money back for air tickets. Some can be easily returned or exchanged, for others this is not possible, and if you refuse to fly you will lose their entire value. Together with colleagues from the OneTwoTrip travel service, we understand the intricacies of refundable and non-refundable fares.

As it was before

Until June 2014 all air tickets Russian airlines were refundable: the passenger could return the ticket even immediately before departure, and in this case received 75 percent of the cost back (if returned in less than 24 hours, the airline withheld 25 percent as a fine). If the refund was processed several days before departure, then there was no financial loss at all.

True, there were service fees for return, each airline has its own, but in general it was possible to get almost all the money spent on tickets. The risk of passengers canceling the flight was built into the tariff, which meant that tickets were more expensive.

After the amendments to Air Code so-called non-refundable tickets appeared. It was assumed that the amendments would create conditions in Russia for the development of low-cost airlines. But as a result, all airlines made their cheapest tickets non-refundable. Also, flexible fares have spread on the market - not only non-refundable and non-exchangeable, but also without baggage. As a result, the price of flights domestic directions dropped by about a quarter.

How to find out what the fare is for your ticket

The amount you pay for a ticket is made up of two parts: the fare plus fees and taxes. The fare is the cost of the flight. The tariff is set by the company depending on the length of the route, season and booking class (economy or business). But there are also airport fees for aircraft ground handling, fuel, insurance and service fees.

Before purchasing, review the information on the website where you purchase tickets and find the fare rules. Pay attention to the following phrases (in the rules they are always written in English):

TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW- the ticket is non-refundable if the passenger cancels the trip or does not show up for boarding. That is, it will not be possible to return such a ticket without a compelling reason. Only the first part of the wording can be indicated - Ticket is non-refundable. The meaning is the same.

CHANGES NOT PERMITTED- the ticket cannot be exchanged.

CHANGES ANY TIME CHARGE EUR 50.00- You can exchange such a ticket, but for 50 euros. The amount may vary between airlines.

NAME CHANGE NOT PERMITTED- You cannot change the name on the ticket.

WHERE FARE IS NON-REFUNDABLE ANY TIME IN THIS CASE YQ/YR SURCHARGES ARE ALSO NON-REFUNDABLE- Here “YQ/YR” stands for dachshunds. This means that if the ticket fare is non-refundable, then taxes are also non-refundable.

What are non-refundable fares on Russian airlines called?

We have two non-refundable tariffs: “Economy Promo” and “Economy Budget”.

Does not accept returns of tickets sold at the “Basic” fare, including “Economy Basic” and “Business Basic”.

Non-refundable tariffs are “Light Economy”.

At "" non-refundable tickets are sold at promotional rates.

Pobeda offers non-refundable tickets at Standard and Package Plus rates.

Nordwind Airlines has a “Promo” tariff.

What about foreign air carriers?

Everything is different there. Foreign airlines do not have permanent non-refundable fares. Tickets purchased as part of promotions and sales are usually not refundable. In other cases, you need to study the tariff rules.

The exception is low-cost airline companies. Most of their tickets are non-refundable by default. Sometimes, however, the carrier allows you to change the passenger's name on the ticket for an additional fee.

How much more profitable are non-refundable tickets?

Most airlines have refundable and non-refundable fares for both economy and business class. Refundable and non-refundable tickets in the same class differ only in the ability to return the ticket if you suddenly cancel the flight. Everything else - the chairs, the menu - is the same.

Refundable tickets are always more expensive. For example, Aeroflot does not have flights from Moscow to Rome with a departure on August 11 return ticket The Economy Budget tariff costs 14,890 rubles. If you want to take a return ticket, there are two options: the “Economy Optimum” fare (18,155 rubles, 70 euros will be charged for a return) or the “Economy Premium” fare (22,640 rubles, free return and exchange).

How to return a ticket

If you can’t fly away, immediately report the need to return to the support service of the service where you bought the ticket. The fact is that in some cases you will still have to pay a fine for a return: this is usually specified in the tariff rules. And the closer to departure, the greater the fine - sometimes up to half the cost of the ticket. The deadline for a refund is considered to be the end of check-in for the flight (for some airlines, the time of departure).

When contacting support, formulate your request as clearly as possible: do you want to return the ticket (and not fly at all) or exchange it for other dates. The support specialist needs to know exactly what is required of him.

Some airlines return or exchange tickets only at the sales office, while others allow you to arrange everything remotely. Again, it is advisable to familiarize yourself with this in advance by reading the tariff rules. If you buy a ticket from a ticket sales service, a refund is usually made through the service.

When can a non-refundable ticket be returned?

In some cases, you can still get a refund for a non-refundable ticket. This is called a "forced return." There can be two reasons: the death or serious illness of one of the passengers, or violation of the terms of transportation by the airline.

If an accident occurs and you are unable to fly due to the illness or death of another passenger, you must inform the airline as quickly as possible. You will be removed from the flight and asked to send documents confirming the impossibility of flying. It is important to contact the carrier before check-in for your flight closes.

A long delay or cancellation of a flight is considered a violation of the terms of the contract of carriage. The duration of the delay varies from airline to airline; everything is described in the rules.

Please note that the decision on forced return is made by the airline. For example, many foreign carriers do not consider refusal of a flight for medical reasons to be grounds for forced return. The fact is that in Europe and the USA the culture of insurance, including travel, is well developed. And in case of unforeseen circumstances, the insurance company will have to cover the costs of the canceled flight.

Is it possible to get back at least part of a non-refundable ticket?

Yes. We remind you that the ticket price consists of two parts - the fare and airport taxes. According to the Air Code, only the tariff part is non-refundable, so fuel and airport taxes you can get it back, unless otherwise stated in the tariff rules. For example, with S7 Airlines, for the Economy Basic fare, the YR (service fee for booking) and YQ (fuel surcharge), as well as the fee for issuing an air ticket, are non-refundable; Only airport taxes and fees for unused flight segments will be refunded.

But even if all taxes are reimbursed, the amount will be small.

When should you buy a non-refundable ticket?

Are you absolutely sure that you will fly, and are you not afraid of losing money if the trip still has to be cancelled? Choose a non-refundable ticket. In all other cases, it makes sense to spend a little more money, but buy a ticket at a refundable rate.

As a rule, airlines prefer to talk loudly about innovations. But in the situation with Nordwind Airlines, everything happened quietly and calmly - without notice, the carrier decided to open baggage-free fares. What do tourists who are planning to fly with this airline need to understand?

The possibility of purchasing a baggage-free fare is provided for tickets from October 29 of the current year. As expected, changes to the Federal Aviation Regulations have led to Nordwind Airlines radically reducing the baggage allowance that is accepted for free transportation. The norm of 5 kilograms was taken literally by the carrier, which is why the changes occurred. By the way, you can find similarities between the new fares of Nordwind Airlines and S7 (Smart Choice). Economy class and business class each have 2 types of fares: Optimum and Promo. As for the standards, Nordwind Airlines' standards differ significantly from those adopted by S7.

Under the terms of the baggage-free Economy Promo fare, the passenger has the right to take only 1 piece of luggage on board hand luggage, the weight of which should not exceed 5 kilograms. There are also restrictions on dimensions - no more than 115 cm in the sum of 3 dimensions. Such tickets are non-refundable, only exchange is allowed, which is carried out with an additional payment of 60 euros (before departure) - 95 euros (after). If you need to add checked baggage, the additional payment is set at 2000 rubles.

It can be assumed that many passengers will find such a small carry-on baggage allowance inconvenient, so they will either have to pay extra or look for loopholes. One of these can be considered a list of items that are taken on board free of charge according to the new FAP project. So, in this list there is a briefcase or handbag with all its contents. The weight of these items is not taken into account when counting, so you can pack additional things up to several kilograms there. It is not yet known whether this carrier will control the weight of hand luggage immediately before boarding. One thing is certain: there will be a check at registration.

The downside for Nordwind Airlines customers is that the carrier does not warn about changes in its rules. The only indication of the rules that should always be taken into account is the “fare conditions” link. Please pay attention to this when booking your place. The “fare conditions” are indicated in very small print under the cost of the selected air ticket. By clicking on the link, you can see a list of rules, which, by the way, not everyone reads.

It remains unclear why the carrier did not publish news or press releases that such significant changes were coming. It can be assumed that there will be passengers who will simply be taken by surprise during check-in.

Formally, it is not even clear from what exact date Nordwind Airlines began selling tickets under the new rules. It can be assumed that the mysterious date is October 16, when the carrier sent out notices of changes to its agents. In theory, those customers who purchased tickets before this date should have the right to use the old rules and regulations, according to which you can take 10 kg of hand luggage and 10 kg of checked baggage. There is also a briefcase with a handbag. If the ticket was purchased earlier, you should take the itinerary receipt with you to check-in and boarding just in case, in order to avoid potential misunderstandings.

According to the Economy Optimum fare, a passenger has the right to take on board 1 piece of hand luggage up to 5 kg, and also check in 1 piece of luggage up to 20 kg. If plans change, the ticket can be returned before departure by paying a fine of 30 euros and 80 euros after departure. The exchange is made free of charge before departure and with a fine of 80 euros after departure.

The Business Promo tariff already provides for 2 pieces of hand luggage of 5 kg and 1 piece of luggage up to 20 kg. Such a ticket cannot be returned; there is only a paid exchange. Before departure - 80 euros, after - 110 euros. Similar to the previous options, the possibility of checking in luggage is increased in the Business Optimum tariff - 2 pieces of luggage up to 20 kg and 2 pieces of hand luggage of 5 kg each. More detailed information changes can be found on the carrier’s website.

Those passengers who are used to buying inexpensive tickets will not like the new rules. According to the previous rules, it was possible to carry free luggage and hand luggage. In addition, you could take advantage of the opportunity to exchange with a lower fine (up to 1,500 rubles for Promo and Standard tariffs). As for the reduction in tariffs themselves, which could compensate for losses, this has not yet been discovered. The carrier's clients are now on the same level as the clients of the low-cost carrier Pobeda. It was this carrier that was one of the first to let its passengers experience the appearance of a new version of the FAP.

The speed of money transfer depends on the bank that issued the card. Questions and Answers The “Class” or “CL” line will display the letter that is assigned to your fare. Go to the Tariffs section and please read the detailed terms of your tariff, from baggage and hand luggage allowances to the rules for ticket exchange/return. This option is not provided. It is necessary to make changes to the passenger data, more details here It is necessary to make changes to the passenger data, more details here How to make changes to passenger data, change the departure date or issue a refund if the ticket was issued on your nordwindairlines website.

In the article we will look at the method of returning the second type of air tickets Contents of the article:

• Which air tickets cannot be returned?
• How to return an air ticket purchased online?
• How long before it is possible to refund an air ticket?
• Where and how can I return a plane ticket?
• How long will it take for a passenger to receive money for a refund of an air ticket?

Reasons for returning an air ticket

• A passenger is late for a flight for no reason.
• A passenger is late for a flight due to an accident.
• Exchange of ticket for another date.
• Canceling the trip altogether.
• Flight cancellation or rescheduling.

Which air tickets cannot be returned? Most air tickets purchased through the site can be returned in the same way as regular tickets purchased at the box office.

To an electronic account.

1. Correspondent account.
2. When requesting a ticket refund, please provide the passenger’s personal information (full name)
3. Bank name and current account number.
4. Bank identification code.

If you paid for the ticket via an electronic wallet, then in the application you must indicate:

1. Full name of the passenger for whom the ticket was purchased.

Return a North Wind plane ticket purchased online

• hand luggage on domestic flights– 10 kg, international – 5 kg;
• baggage on domestic flights – from 10 to 32 kg (depending on class), on international flights – from 20 to 32 kg.

These standards apply to all tickets for adults and for children aged 2 years and older.

How to return air tickets purchased online

Attention

Voluntary return operations are subject to an airline service fee.

Rules for the return of an electronic ticket paid by the sponsor at the own office of Nordavia Regional Airlines JSC If e-ticket was paid by another person not participating in the transportation, refund Money is carried out only to the sponsor upon presentation of an identity document.
A person who paid for a ticket, but is not a passenger indicated on the ticket (sponsor), has the right to request Nordavia Regional Airlines CJSC to make a note in the ticket indicating to whom the amounts for unused carriage on this ticket are being returned.

Ticket return policy

Info

You need to look for ticket refund rules on the airline's website, even if you bought it online through an intermediary.

Each air carrier has its own return conditions; only two principles are common to all:

• the more expensive the tariff, the lower the penalty for return
• the sooner you return your ticket, the more you will receive

There are so-called “non-refundable” air tickets (non refundable or non ref).
This is usually the cheapest or promotional rate and is non-refundable.

How to return an air ticket purchased online?

• how to return air tickets purchased online - return procedure
• chip flights
• North Wind airline: official website
  • Nordwind airlines
• nordwind airlines
• traveling around the world
• Is it possible to return airline tickets purchased online?
• Air ticket refund rules
• How to return a ticket
• Nord Wind Airlines

how to return air tickets purchased via the Internet - return procedure Then the question arises: how to return air tickets purchased via the Internet? how to get a refund for an air ticket? the fare is the conditions for exchanging or returning an air ticket.
many travelers do not bother reading a long text, but simply check the “read” box at the end of it.

Important

Rules for returning an electronic ticket purchased on the website To return money for an electronic ticket purchased on the Airline’s website, you need to fill out a refund application form or independently refund the air tickets (only if the ticket was paid for on the website with a plastic card or Yandex. Money) on the order search page.

DRAW YOUR ATTENTION TO!

• If the ticket was paid for using a Plastic card or Yandex.Money, the refund is made to the same Yandex.Wallet or plastic card. In this case, the refund is made within 10 working days from the date of receipt of the application;
• If the ticket was paid for through OSMP (QIWI) or Rapid (Svyaznoy, Euroset), you can request a refund by filling out an application on the website indicating the required payment details.