Tez tour application status. Newsletter subscription

Question: I enter the username and password, a message appears: "the username or password is incorrectly entered." What to do?

Answer: the requirements are the same as in other services: enter more carefully, pay attention to the case (upper and lower case letters). If it doesn’t work, use the “Forgot password” form - the system will send you a new one to the e-mail specified during registration.

Q .: I used the "Continue without registration" service, how do I get into my personal account?

A .: In this case, you are registered automatically. A link to activate the registration and a password for the first entry are sent to the email address specified when booking the tour (it is also your login)
  If you wish, you can change the password yourself in your account.

Documents for the tour

Q: If I printed the documents, do I need to get originals from a representative at the airport?

A: No, the package of documents printed by you from your personal account is valid. No need to get anything extra.

Q: How do I know about any changes in my tour and about the readiness of documents?

A: We notify buyers of all changes in the tourist application in two ways - by e-mail and SMS. They are sent automatically immediately after making any changes.

Q: Will I receive "Thank you" bonuses if the tour is purchased at an agency?

A: No, according to the rules of the promotion, bonuses are awarded to members of the "Thank you from Sberbank" program when purchasing tours online (that is, independently) through the site website.

Payment

Q: Is there a fee when making a payment by credit card?

A: No commission is charged.

Q: If a refusal comes for any reason, after what time does the money go back to the card?

A: As a rule, money is returned to the card instantly. There may be slight delays, it depends on the bank whose card holder you are.

Q: I live in Australia. Can I pay for the tour with a card issued to me in a bank of this country?

A: Yes, you can. We provided the opportunity to pay by cards of banks in most countries of the world. However, in case of problems with payment, let us know about it, and we will open the possibility of payment by cards of banks in your country.

Q: Is it possible to pay part of the amount from one card and part from another when making an online reservation?

A: No, payment for the application is made only with one card.

Q: Is it possible to partially pay by card?

A: Yes, it is possible for tours on charter flights to Turkey, Egypt, Spain, Thailand, Bulgaria, Georgia, the Dominican Republic: 30% payment immediately and the balance - no later than 15 working days before departure. Conditions are set in your account.

Contract

Q: Can I be a customer of the tour, but another person will fly?

A: Yes, you can. The contract is concluded with the buyer of the tour, which takes responsibility for informing all tourists about all changes in the application (delayed or canceled flights, availability of documents, denial of residence, etc.).

Q: I made a mistake in writing the name and surname, is it necessary to correct or can I fly with these documents? Is it possible to make corrections only in insurance, if you need a ticket correspondence, how much does it cost?

A: After making an application, please check the spelling of your passport data.

According to the last names and first names in the airline ticket, up to three characters in the last name can be spelled incorrectly if its essence is not distorted and the first letter does not change (that is, IVANOVA cannot be changed to PETROVA). Repeated discharge is possible, but already with penalties from one or another airline.
  Repeated extract of one copy of documents with changed passport data costs 25 cu (cu - application currency). Changes to information in insurance policies are free of charge. Please note that data changes on tours with regular flights are usually impossible or entail a change in the airline tariff!

Claims

Q: I have a complaint about the online store, where can I go?

A: You can write us an email at tourist @ site or [email protected]

Q: I have a complaint about the quality of the services provided, where can I go?

A: All claims regarding the quality of the services provided are accepted by the quality control department to the address otzyv @ site

Visas

Q: Can I buy an online tour to the visa country? What to do with visa processing in this case?

A: Yes, you can buy a tour to the visa country, however, when buying tours online tourists must either have a valid visa in their hands, or open it independently through visa centers or directly at consulates.
  After payment and confirmation of the booked tour, we provide for free the documents that you require (visa vouchers, invitations, etc.) upon your request at.
  When booking tours on Cyprus A pro-visa can be issued free of charge through TEZ TOUR. You must send a notice of the need for a visa to the address

Frequently Asked Questions (Russia, Kazakhstan)

Collaboration Information

Information on the conclusion, renewal of the contract, the scheme of work is presented in the "Cooperation" section.

Information about working with the online booking system, personal account

Tariff System Information

Only the current price at the time of booking is relevant \u003d tariff.

Tariffs are not stored on the site, we can not check the old price.

Recalculation of an already booked application at the old rate is not possible.

Tariffs do not have a deadline and are subject to change at any time without notice.

Tariff System Changes

• when adding, removing tourists, changing the hotel, dates, type of room, the calculation of the changes will be at the current rate.
• when adding a CIP service, individual or VIP transfers, wedding ceremonies, insurance and other additional services, the tariff does not change.

More detailed information on changes in the tariff system is provided in the "Rules for recounting applications when working on the tariff system" (for all departure cities, except Yekaterinburg).

Information on surcharges (fuel surcharges, New Year's dinners, etc.)

Information on fuel surcharges can be found in the section "Flights" - "Airfare". There you can find information on the cost of surcharges for the specification of flights (morning / evening).

Information on fuel surcharges can also be found in the IMPORTANT INFORMATION section under the tour search form.

Information on surcharges for an individual transfer can be found in the "Transfers" section for each country on the agent page.

For more convenient navigation, you can use the link "Surcharges to tours", which is located in the center of the agent page in the "Operational information" section

The list of hotels in alphabetical order, with the ability to search by name (for search you must enter at least 4 characters). Out of the list are hotels from TEZ TOUR recommends.

The hotel catalog has a filter by name, level, cost. For the filter you just need to click on the corresponding parameter in the left corner of the catalog.

Air Travel Information

Booking tours on regular flights is a new exclusive service from TEZ TOUR. (download in .pdf format)

The following subsections are available in the section: Airlines, Airfare, Scheduled Changes, Check Departure Time, Flight Schedules and Airline Availability, Airline Ticket Sales. They are also available in the center of the agent page in the section "Flights".

Daily prices

Information on daily prices for hotels can be found in the "Day and Non-Standards" section on the agent page. Here you can also find: lists of hotels where pets are allowed, prices for lifts and rental of ski equipment, tourist tax, hotel deposits and other additional services depending on the specifics of the country.

Supplement cost for children under 2 years old (infants)

The cost of the Boarding Pass (air ticket without providing a seat and baggage) for children under 2 years of age is indicated in the “Airfare”.

Despite the fact that in most hotels children under 2 years old stay for free, there are exceptions. We strongly recommend that you clarify the information on the cost of living in hotels of children under 2 years old by e-mail at your curator or in the sales department.

Cross-Flight Information

Information about the possibility of crossing flights and the cost of crossing can be found in the file “Airfare”.

Non-standard tour solutions (VIP, sports, weddings)

This section presents corporate projects, examples of corporate programs, hotels with conference rooms, non-standard accommodation options, sports projects, VIP leisure and services, VIP meetings - farewell, wedding ceremonies.

Information on the issuance of documents

Information on the issuance of documents is available at the link "Issuance of documents" in the "Agencies" section or in the "Operational Information" section in the center of the agent page. To find out information on issuing documents from your departure city, you need to change the departure city in the upper left corner of the site and go to the section for issuing documents.

Contacts

Newsletter subscription

No passport data of tourists

It is necessary to add a child under 2 years old to the application

A mini-group flies (strictly up to 10 people) in one hotel, several applications

In order not to have a situation that one application was confirmed and another was refused, but tourists want to fly all together to one hotel, the booking technology is as follows:

Book the first application, the system issues the application number. In subsequent applications, in the note indicate “confirm strictly with application No. (indicate the number of the previous application).

Please note that if the total number of people for all applications exceeds 9 people, then the applications will be recalculated at the rates for groups (often these rates are higher than the cost in the online booking system).

The cost in the application is not put down (costs n / a)

If the cost of the application is n / a and all services are confirmed, then in this case it is necessary to send a letter to the address of your curator (the curator’s email address can be found in the agency’s personal account, in the upper right corner by clicking on the name of the agency or login) with the text "We ask you to calculate (put down the cost) application number XXXXXXXX." In the subject line you must indicate the number of the application.

It is necessary to make a request for the hotel (country, accommodation of the infant, etc.)

If you have any questions about the hotel, the cost of living of foreign citizens, the cost of living of the infant, the food system in the hotel and other questions, then you need to write a request to your curator or to the address corresponding to your city, in the following form:

The subject of the letter must necessarily contain one of the following items:

• Price for citizens of another country (foreigner + Russian)
• Price for citizens of another country (foreigner)
• Infanta Accommodation Cost
• Additional discount
• Complex non-contracted placements
• Custom Room Cost
• Hotel price without a contract
• Question about the hotel

Body of the letter:

• Application number: (if the application has already been created in the database)
• The country:
• Hotel:
• Dates of residence:
• Type of number:
• Type of allocation:
• Guesthouse:
• Question text:

Example letter:

Subject: Price for citizens of another country (foreigner + Russian)

Country: Thailand

Hotel: ROYAL CLIFF BEACH RESORT

Dates of residence: 03/07/2011 - 03/14/2011

Room Type: Club Sea View Room / Grand Building

Type of accommodation: DBL + 2CHD

Pension: BB

Question: Family flies, father is a citizen of Nigeria. Does the price change?

Need to calculate a difficult tour

To calculate a difficult tour you need:

1. Request airfare for the required dates from your curator.
2. View the cost of living yourself in the selection of the tour through the "Tour Composition - Accommodation".
3. The cost of the transfer must be viewed in the "Transfers" section (Agent page - all directions on the right - Transfers)

If you have difficulty calculating, you can contact your curator. The name and contact e-mail of your curator can be found in the personal account of the agency, in the upper right corner, by clicking on the user’s login.

It is necessary to "hang up tickets", fix the price

If there are few tickets left and there is a chance that they will run out by the arrival of tourists, or you want to fix the price at the current price, then you need to make a preliminary reservation with REAL names of tourists.

Pre-booking makes it possible to book a request and therefore fix the cost of the tour according to the tariff valid at the time of booking, and at the same time reduce the risk of the need to pay fines if the tourist refuses the reservation and does not pay the request.

Differences from regular reservations: if the agency does not confirm within a certain time, that is, does not transfer the application from pre-booked to regular, or does not pay, the application will be automatically canceled without issuing fines to the agency.

Applications are created in the same way as with a conventional reservation - through the online account.

In the online booking application you need to check the box "Pre-booking."

For pre-booked applications, a time limit is set, after which the application will be automatically canceled.

The time limit is set and checked to the nearest minute.

Time limits are displayed in the online account in the lists of applications in the sections "Applications" and "Finance", as well as on the form for viewing a single application.

Limitations:

• The Agency can set a time limit within two days from the moment of booking the application, that is, the maximum time limit \u003d date-time of reservation + 48 hours. The time limit is set according to Moscow time.
• If the agency has not set a time limit, then the default time-date is time-limit \u003d date-time of reservation + 24 hours.
• The agency can set a time limit only at the time of booking an application. In an existing application, the agency cannot edit the time limit.
• The agency can set a time limit only in case of advance booking. During a normal booking, a time limit is not set.
• The agency can remove the time limit from the application, that is, transfer the application from previously booked to regular applications, if the time limit is relevant \u003d not deleted and not expired.
• The agency has the ability to cancel the application with a time limit if the time limit is relevant \u003d not deleted and not expired.
• The number of simultaneously submitted applications with a time limit from one agency is limited. By default - 5 applications.
• It is forbidden to pre-book an application 5 days or less before the date - time of arrival for visa-free countries, and 8 days or less before the date-time of arrival for visa countries.
• The number of people boarded on the flight at the same time in applications with a time limit is limited to 10% of the number of available seats on the flight. In the case when 10% is less than 2, by default 2 places will be available.
• Bookings with prior reservations for flights with unconfirmed flights cannot be created. All other flights can be pre-booked, regardless of the airline and destination.

You have purchased a tour package at an agency through a tour operator Tez Tour. You were told that the application has been booked and confirmation has arrived. However, you would like to independently check the status of your tour. What does that require?

To independently check the tour   at the tour operatorTez tour, you need to check the number of your reservation (application) with the manager.

Next, go to the site tez-tour.com and scroll down the main page. On the right you will see the window “Check departure time” and “”.

Enter the reservation number in the field and click on the search button.

In the window that opens, you can see:

• is the tour confirmed
• is it paid by the agency
• and whether the documents are ready for the tour.

Here, if the application has been confirmed, the number, date and time of departure of the flight, the name of the hotel, as well as the date of stay in it are visible.

If you still have questions, you can ask them below or by e-mail to the address. This email address is being protected from spambots. You must have javascript enabled to view it. .

Additional useful services:

You can rent a bike (scooter, motorcycle) at the service ;

Rent a car , or in

You can order a universal sim card for travelers at ;

I recommend additional insurance (including for bike riding :))) I recommend on any of the services ,   or, having previously saved prices, sometimes somewhere prices are loaded 1.5-2 times more profitable;

You can rent a yacht on the site and order yourself a sea cruise - on

How to check the reservation of the tour and make sure that you are not thrown. Detailed instructions for the most famous tour operators: Anex tour, Join up, Tez tour, Pegasus, TPG, Pak, Intourist, Compass (GTO), Coral, Biblio-Globus, Sunmar, Paks, Zeus and others. Checking the status of the documents of your tour.

Each of us, when buying a tour, first of all, is worried so that he is not deceived. I want to spend a wonderful vacation and be charged with strong emotions and impressions for the whole year. And it’s scary to lose the amount that was accumulating heavily during the year. And it is not so important who will be to blame, the tour operator or travel agency that disappeared with your money.

Application number from the tour operator.

To protect yourself and add confidence that you are doing well. You must know the number of the application from the tour operator for the tour you ordered. Or as it is also called - the order ID. This number is assigned immediately after the confirmation of your tour by the tour operator and transmitted to the travel agent to track the status of the order.

Why do I need a ticket number from a tour operator.

The application number of the tour operator allows you to see all the information on your tour:

• tour cost;
• date and time of departure and arrival;
• airports of departure and arrival;
• flight numbers;
• baggage allowance;
• flight class;
• name and class of the hotel;
• type of room in the hotel;
• dates of stay at the hotel;
• type of food;
• number of tour participants;
• passport details of the tour participants;
• who is the travel agent;
• transfer conditions from the airport to the hotel;
• insurance coverage amount.

Be sure to double-check the passport details of the tour participants. If the operator makes a mistake in the name, surname or passport number. You may not be allowed on the flight. Or what is not more pleasant. He will not let out of the airport of arrival and will send back the nearest charter.

If the agent does not give the application number.

If the travel agency does not want to give you the application number, start to worry and demand your money back. You may not be given a reservation number for several reasons:

• your tour has not been paid;
• the agent is waiting for a decrease in the cost of the tour;
• they sold you dearly and do not want to show the real cost of the tour;
• they want to trick you.

Any of these scenarios are not acceptable. Immediately begin to find out the reason, not succumbing to the entreaties of the agent to wait a few days or to technical problems with the operator.

Book tours from reliable travel agencies, such as those that immediately provide the application number with the tour operator.

How to check the application with a tour operator.

I am often asked a similar question. And from experience I can say that almost all operators hide the user's personal account so that you feel like a tracker, looking for the login page on the site. All photos are clickable with a link directly to the login page of the user’s personal account.

  JoinUp Ukraine.

Checking the application with the tour operator Anex tour Ukraine and Russia.

Anex tour has 2 options for entering the tourist’s personal account at this link entrance for agencies and individuals. This link is for individuals only.

Checking the application with a tour operator TUI Ukraine.

Checking the application with a tour operator TUI Russia.

Checking the application with the tour operator Tez Tour Ukraine, Russia.

We go to the very bottom of the main page and fill out the Tez Tour application number

Checking the application with a tour operator Coral Russia.

Checking the application with a tour operator Coral Ukraine.

Checking the application with a tour operator TPG (Travel professional group) Ukraine.

Checking the application with a tour operator Pegas Ukraine.

Checking the application with a tour operator Pegas Russia.

Checking the application with a tour operator Biblio-Globus Russia.

Checking the application with a tour operator Intourist Russia.

Check application with tour operator Natalie Tours Ukraine and Russia

Checking the application with a tour operator Sunmar Russia.

Checking the application with a tour operator Dolphin Russia.

Check application with tour operator Paks Russia.

The operator Pax application is performed in 2 steps.

Individual Flight Notes

• Check-in for flights Air arabia   ends for 1 hour   before the flight departure.
• All regular flights are not escorted to the airport. For all these flights, document printing is available online. We ask agencies to print out documents in a timely manner and give out to tourists.
• Exception: Passports will be issued at the airport only for airline flights Aegean airlines   (A3) and on charter flights   in case of late exit visas.

PASSPORTS WITH READY VISAS ISSUED AT THE FRONT OFFICE IN THE NEWSPAPER PER.

Information on visa readiness is visible in the agency’s office, and an automatic message is also sent to the mail.

Passports are issued according to the following rules:

1. To obtain passports by courier agencies:
   • Through the personal account of the agency, it is necessary to enter employees who have the right to receive passports. An employee comes to the office of the Company only with a passport. Attention!   Courier must present original   passports , not a photocopy or photo!
2. To obtain passports by courier:
   • The agency sends a power of attorney scan to the mail, which indicates the name of the courier service, the application number. The power of attorney is signed by the director and certified by a seal. In the subject line you need to indicate the application number ( only numbers!).

All non-standard cases are agreed in advance with the department staff by phone. +7 495 510 64 84 .

Attention!   The printing of vouchers and insurance in the office opens immediately after the confirmation of the hotel and full payment of the tour, the printing of air tickets opens in accordance with the issuance schedule (see table below). About the possibility of printing reports automatic mailing. Printing documents does not close and is available an unlimited number of times.
Full details of the time and exact place of issue of passports at Domodedovo Airport.

To issue tickets for international flights from any airport in Moscow, a prerequisite is the entry of the following passenger data:

• last name, first name, gender, date of birth
• citizenship
• passport series and number, expiration date of the passport.

Please enter this information immediately when booking.

In case of failure to provide missing data for 3 business days   before departure a penalty is set in the amount of 25 dollars per person. In case of failure to provide data less than 1 business day before departure, the agency assumes responsibility for the failed departure of tourists.

ATTENTION! The issuance of airline tickets for Aeroflot flights must be completed by 6:00 p.m. of the day preceding departure. After 6 p.m., issuing air tickets for Aeroflot flights is not possible.

WHEN CARRYING OUT RESERVATIONS, CROSSING FLIGHTS OF DIFFERENT AIRLINES IS STRICTLY PROHIBITED!

Delivery Schedule

Moscow airports

VKO - Vnukovo
DME - Domodedovo
SVO - Sheremetyevo
  ZIA - Zhukovsky

Issuance of documents at Moscow airportstEZ TOUR representatives carry out:

Access options to airports by public transport

• Aeroexpress from the Paveletskaya metro station   (access to the Paveletsky railway station) Moscow Paveletskaya - Domodedovo Airport - Moscow Paveletskaya (departure from Moscow from 06.00 to 00.30, from Domodedovo from 06.00 to 00.00 every 30 minutes, travel time 40-50 minutes, cost 500 rubles (standard rate) »), Other tariffs.
• Electric train from Paveletskaya metro station   “Moscow-Paveletskaya” - “Domodedovo Airport” - “Moscow-Paveletskaya” (specify the departure and cost on the website of the Paveletsky station, travel time is 1 hour).
• Suburban express bus or minibus from Domodedovo metro station   (exit from the last carriage along the train from the center, in the underpass - turn right, then go up the right ladder to the city exit; depart every 24 minutes around the clock, from 00.00 to 06.00 at night - every 40 minutes, travel time 25- 30 minutes, cost: 120 rubles, children under 7 years old - free of charge). Also along the route No. 308 A / P Domodedovo - metro Domodedovo ply social buses, fare 85 rubles. (on the Strelka card 70.36 rubles)

• Aeroexpress from the Kievskaya metro station (exit to the Kiev railway station) Moscow Kievskaya - Vnukovo airport - Moscow Kievskaya (departure from 06.00 to 00.00 every hour, additional departures at 10.30, 15.30, 17.30, 19.30, travel time 40 minutes, cost: 500 rubles (standard rate) »), Other tariffs.
• City buses from the metro Yugo-Zapadnaya No. 611, No. 611C   (exit - from the metro train to the right along the train, from the station to the underground passage to the right and from the underground passage - to the left; the journey time is 25-30 minutes, from 5:40 to 1:30, the cost of the established tariffs on public transport), to the stop “Airport”. Bus number 611 also stops at the Troparevo and Rumyantsevo metro stations.
• Minibuses No. 45 from the Yugo-Zapadnaya metro station   (exit - from the metro train to the right along the train, from the station to the underpass to the right and from the underpass to the left; travel time is 15-20 minutes, the cost is 100 rubles + 10 rubles for each additional baggage).
• City bus from the metro station "Salaryevo" No. 911   (the first car from the center) to the stop “Airport” (journey time 20 minutes, from 05.30 to 00.20, the cost at the established tariffs for public transport).
• City bus from Salaryevo metro station No. 272   to the stop "Hotel" (travel time 20 minutes, from 05.30 to 00.20, the cost of the established tariffs for public transport).
• City bus from Rasskazovka metro station by bus number 32   to the stop “Airport”.
• NIGHT city bus from the Kitay Gorod metro station No. H11(Slavyanskaya Square), every 30 minutes, from the airport from 23:30 to 4:30, to the airport from 1:00 to 6:00.

• Aeroexpress from Belorusskaya metro station   (exit to Belorussky railway station) Moscow Belorusskaya - Sheremetyevo airport - Moscow Belorusskaya (departure from Belorussky station from 05.30 to 00.30 every 30 minutes, from Sheremetyevo from 05.00 to 00.30 every 30 minutes, the journey time is 35-40 minutes, cost: 500 rubles. (tariff “standard”), other tariffs.
• City buses from Rechnoy Vokzal metro station No. 851, No. 851E   (departure from 05.35 to 00.45, travel time 40-50 minutes, cost at the established tariffs for public transport)
• Minibus taxi from the metro station "River Station" №949   (departure from 06.45 to 21.45, travel time 30-40 minutes, cost 70 rubles).
• City bus from Planernaya metro number 817   (departure from 05.30 to 24.00, travel time 40-50 minutes, cost at the established tariffs for public transport)
• Minibus taxi from the metro Planernaya No. 948   (departure from 06.45 to 21.45, travel time 30-40 minutes, cost 70 rubles).
• NIGHT city bus from the metro station Kitay Gorod No. H1   (Slavyanskaya Square), every 30 minutes, from 01:00 to 06:00.
• From the city of Khimki buses number 62K   (every 15 minutes, from 05:45 to 23:13) №41   (every 50 minutes, from 06:19 to 18:27)
• From the city of Lobnya buses number 38, 48, 21, 24K, 33K.

• Regular bus from Kotelniki metro station   No. 441, No. 441E, exit from metro number 5, the last car from the center (passage to the stop), departure to the airport from 06.48 to 22.25 (schedule), from the airport from 06.06 to 23.35 (schedule), travel time 45-60 minutes, cost 92 rubles when paying in cash, payment by Strelka card or credit card is possible,.
• Suburban electric train to the platform Rest + shuttle bass or minibus No. 2, No. 6 to / from the airport. Suburban trains to pl. Rest of the Kazan direction depart from the Kazan station (Komsomolskaya metro station) with all the stops; high-speed electric trains of increased comfort "Sputnik" - with stops Vykhino, Lyubertsy-1, Rest, Ramenskoye (timetable for electric trains). The journey time of a conventional electric train from Kazan Station is 50-55 minutes, Sputnik - 37 minutes, shuttle bass to / from the airport - 15 minutes (shuttle bass schedule from 11/28/18), shuttle bus - 15 minutes,.
• It is also possible to travel by car or car sharing.

Attention!   Depending on the traffic jams that occur, the movement of buses and fixed-route taxis may differ from the schedule.

IV. Visas

For tourists flying to Spain, Italy, Greece, Austria, Andorra and Bulgaria, the package of documents must contain foreign passports of tourists with visas. A sample visa is available.

When receiving documents in the passport on the page where the visa is affixed, you need to check:

• Surname, name and passport of the tourist. The spelling in the visa must match the spelling in the foreign passport of the tourist
• If children traveling with their parents are inscribed in the passport, it must be checked that they are inscribed in the visa (see visa sample)
• Visa start date (must match travel start date)
• Visa expiration date (must be the same or later than the tour end date)
• The number of entries.

  V. Optional

Memos for each country are located on the country’s description page in the menu on the right.