Tours to Tui Fun&Sun Club Serra Palace (Ex. Club Calimera Serra Palace Hotel). Conditions in the rooms

NORMAL, BUT NOT MORE THAN THAT.
We vacationed with a 4-year-old child from June 5 to June 15, 2017. The advantages of the hotel are a large beautiful area, swimming pools, a water park for children and the fact that you can take food from the restaurant to your room (not everywhere this is allowed), the rest was not so impressive and there were some things I didn’t like and even surprised because the hotel positions itself as a five * ****!!! This is the fourth time we’ve been staying in hotels in Turkey and everywhere we have only five stars, so we have something to compare with. Now in order:
-Check-in took about half an hour (not quickly), despite the fact that we were alone. In Russian no one boom boom.

They gave me a room on the first floor, an ordinary standard one, everything worked, everything functioned)) It’s good that it’s on the first floor because with a small child who needs an eye and an eye, it was safer for me to live on the first floor. Although the railings on the balconies are high, there are chairs and a small table. There is also a rope stretched at a corner for drying clothes. From cosmetic accessories and small items only: shower caps<оч.нужная вещь! >, Vatn. sticks and disks, a sewing kit, a notepad, a pencil, matches, a lot of toilet paper)) and liquid soap in dispensers. Unlike other five-star hotels, they also have shampoo, balm, body lotion, liquid soap, etc., but this was not here and it surprised me. Also in the room there are no disposable slippers and a robe. The minibar was replenished only 2 times in 10 days. Again, if you compare it with other 5* hotels, the bar was replenished every day. When asked by guide Tui about the bar: Is it five stars? The answer was with a grin: Six! There is also no electric kettle in the room, you can’t drink tea, you can only go to a bar or restaurant. There is no bath in the room, there is a large shower, not slippery, very convenient for a stay for 10 days. The TV is on the table, and there is a light switch behind it, it was not at all convenient. It would be better to hang it on the wall. There are mosquitoes, we took a fumigator with us and definitely fenistil.

The room is cleaned every day, bed linen is changed too. But if you don’t need your bed sheets changed, you should put a green cardboard leaf on the bed. I didn’t like that during the quiet hour from about 2 to 4 p.m., the cleaners were yelling, speaking their own language, in the middle of our building when they were cleaning, it was just terrible and didn’t allow us to rest peacefully. Since each building is built so that in the middle there is a void like a courtyard, everything is very loud.
-The hotel area is large, beautiful, well-groomed. Constantly. even small little things are faked, put on, repaired.

The food will say this: normal, but unlike other hotels it’s worse. Twice we found hair in food, I don’t know where it came from, either from the cook or from the visitors, because half of the food is open. For example, in another hotel, in a restaurant where visitors go, large screens hang and you can see what is happening in the kitchen and the entire cooking process. The variety of food is average, almost the same every day and the choice is not large. For example, I love mushrooms, but for some reason they were not found separately, but were found only occasionally in different dishes or cold canned. The fish is almost all bony to such an extent that it is impossible to eat, especially for a child, but a couple of times there were fillets without bones. There was a lot of fruit: melon, watermelon, strawberries in bulk, apples, oranges, plums, nectarines. For some reason, many metal food trays stand empty or broken and are not used for a larger assortment or at least to avoid creating queues, but they were! Give powdered juices to children less, better water drink plain. The waiters come up and ask what we are going to drink. Some work well and quickly, and some, like lethargic chickens, barely or completely stand near the wine tables and practically sleep. I would like to mention one waitress girl for Good work her name is Fethiye Aykut. Of course you won't go hungry, but for five stars it should be better. The wine is not tasty, the coffee is instant, the cocoa is good, Turkish vodka Raki is ok. The beer seemed to be diluted with water. A decent selection of food for dinner, more or less. The restaurant has two beautiful aquariums, but they are poorly maintained and they are all overgrown with a green film on the glass. I really didn’t like the service at the bar near the pool, they asked me to make a Pina Colada cocktail, the bartender said that there wasn’t one and showed a list on the counter of what was available, I pointed my finger at one of the names and they said that there wasn’t one either!, as a result, it turned out that there was only one type of cocktail. The other hotel where we vacationed last year had a huge selection, but here there is practically nothing for a lot of money. It's a long walk to the bar and not convenient if you're relaxing near the pool. There are only two bars, the other on the beach. Ice cream stretches like chewing gum very strangely, which is given in the evening for dinner; during the day we did not have time to take it because the child was sleeping. In another hotel, ice cream was like a store in individual packages of factory-made Eskimo, Twister, Cups, Cones. After 16 they serve baked goods. My child and I didn’t like it, it was kind of dry and not tasty. There is practically nothing or even nothing at all to eat or have a snack in the break between breakfast and lunch; in bars they only give you booze.

The beach is normal, not for children, just deep and with pebbles that are painful to walk on. But due to this, the water is clean, and when there is sand, the water is usually cloudy. There are fish swimming not far from the shore; it is interesting to swim with a mask. If you take some bread with you, it will be even more interesting)) During the 10 days of vacation, the sea was calm only once; almost always it was not calm and there were waves. There are enough sun loungers on the beach, but you have to go somewhere to get mattresses, or a man carries them for money, it’s very strange, as if they weren’t specially laid out in advance to make money on this. There are very few trash pots on the beach, I would like more. For entertainment, banana, cheesecake, parachute, of course, for the department. fee. I really didn’t like that I couldn’t change the beach towel, which had to be taken in the main building, far enough from the sea and the pools, for a clean or dry one during the day! This is the first time I have seen this in a five-star hotel. Those. if you took a towel, then go with one all day, return it in the evening before 19:00 and you can take a clean one only the next day! I would also note that the hotel does not have a pier, perhaps it was not made for safety reasons, since there are many children.

There are many pools and everywhere there is enough space to swim and not disturb each other, the depth of adults is 140 or 145 cm. In the morning the water in the children's pools is cool, just like in the water park (the coldest), but after 15 o'clock it is already warmer. Nice water park with slides, safe, no steep or dangerous descents. Everyone rides, both children and adults. Actually, it was because of him that we took a tour to this hotel. Lifeguards supervise the rides everywhere
.
-The Coxsackie virus that they write about is probably still present. We read the reviews and were prepared for it just in case if the child got sick. He did not bypass us. On the 6th day of rest, after lunch, the child’s temperature rose to 37.6, and in the evening to 39.8. There were no other symptoms. One would think that it was just heatstroke, BUT the next day the child began to complain of a sore throat, and when he looked into his throat, they discovered white-red rashes. The temperature lasted for two days, my throat also hurt for two days, then everything went away. Since this year the child contracted this virus in kindergarten, it is possible that it was mild for us. The adults did not get sick. We didn’t panic and didn’t go to the doctor because we had read about Coxsackie on the Internet. If you are traveling with children, be sure to take antipyretic mixtures, suppositories, and tablets with you. Interferon suppositories. Shots in the throat are freezing and pain-relieving. Thermometer.

We went to the children's club twice, it seemed that the children were left to their own devices. Not very good for a 4 year old. interesting, maybe it will be more interesting for 7-10 year olds. We were afraid to leave our nimble child because there is enough high slides and without parental supervision it is unknown how they will climb there.

The child didn’t really like the children’s animation either, but he still went to dance. At 20:30 every evening, children gather on stage to repeat the movements of the animators to the music, who were dressed strangely, some in a dirty T-shirt and shorts, and some in suits. There is not enough space on the stage and for some reason all the children are moved back to the wall. It’s no longer possible to listen to the same songs every day in 10 days. Evening shows are ok, but we have seen better and more professional ones in other hotels.

In conclusion, I can say that the hotel is normal, but no more, and it’s not worth the money we paid. It's more like 4+, but not five stars. It's ok for once. I won't go there again.

Built: 2004 Restored: 2014 Location: on the coast Mediterranean Sea, in the resort area of ​​Kizilot, 14 km from Manavgat, 80 km from Antalya Airport. The hotel consists of 2 main buildings: a 3-story “old” and a 5-story “new”, five 2-story Anex buildings and one 1-story bungalow. There are 386 rooms in total. total area: 150,000 m2. Beach: own sand and pebble 100 m, first coastline, 200 m long, there is a pier. Beach towels, umbrellas, mattresses and sun loungers are free. Phone number: (+90 242) 748 3300. Address: Kyzylot-Manavgat/Antaliya, Turkey. ​Check-in: 14:00 Check-out: 12:00 The hotel features a children's club TUI TUKAN (starts working from May 1): - Tukan Baby (separate recreation area for parents with children under 3 years old with a kitchen, washing machine and areas for games and sleep) - Toucan Kids (from 3 to 8 years old) - Toucan Junior (from 8 to 12 years old) - Toucan Teens (from 13 to 15 years old) Program children's club includes: Sports Academy: football and swimming Morning activities: exercise, yoga, aerobics, water aerobics, tai chi, zumba Entertainment and games (held in club rooms): coloring books, puzzles, Jenga, Mikado, board games Entertainment and outdoor games (on open areas/in the pool): table tennis tournament, water gymnastics, water polo, archery, mini-bowling, pioneer ball, darts tournament, bocce competition Evening entertainment: children's disco in the amphitheater, Toucan - films/cartoons, Latin party, Toucan's birthday Thematic days Visit to the Toucan children's club for children under 3 years old only when accompanied by an adult! Pets are not allowed.

Nearest airports
  • Antalya - 70 km
  • Alanya Gazipasa - 81 km
  • Isparta Suleyman Demirel - 165 km

Agreement on the processing of personal data

Site rules

Text of the agreement

I hereby provide my consent to the processing of Media Travel Advertising LLC (TIN 7705523242, OGRN 1127747058450, legal address: 115093, Moscow, 1st Shchipkovsky lane, 1) of my personal data and confirm that by giving such consent, I act of my own will and in my own interest. In accordance with the Federal Law of July 27, 2006 No. 152-FZ “On Personal Data,” I agree to provide information related to my personality: my last name, first name, patronymic, residential address, position, contact phone number, email address. Or, if I am a legal representative of a legal entity, I agree to provide information related to the details of the legal entity: name, legal address, activities, name and full name of the executive body. In the case of providing personal data of third parties, I confirm that I have received the consent of third parties, in whose interests I act, to process their personal data, including: collection, systematization, accumulation, storage, clarification (updating or changing), use , distribution (including transfer), depersonalization, blocking, destruction, as well as carrying out any other actions with personal data in accordance with current legislation.

I give consent to the processing of personal data in order to receive services provided by Media Travel Advertising LLC.

I express my consent to carry out the following actions with all specified personal data: collection, systematization, accumulation, storage, clarification (updating or changing), use, distribution (including transfer), depersonalization, blocking, destruction, as well as the implementation of any other actions with personal data in accordance with current legislation. Data processing can be carried out using automation tools or without their use (with non-automatic processing).

When processing personal data, Media Travel Advertising LLC is not limited in the use of methods for processing it.

I hereby acknowledge and confirm that, if necessary, Media Travel Advertising LLC has the right to provide my personal data to achieve the above-mentioned purposes to a third party, including when engaging third parties to provide services for these purposes. Such third parties have the right to process personal data on the basis of this consent and to notify me about service rates, special promotions and site offers. Information is provided by telephone and/or email. I understand that by placing a “V” or “X” in the box to the left and clicking the “Continue” button or the “Agree” button below this agreement, I agree in writing to the terms and conditions described previously.


Agree

What is personal data

Personal Information - Contact Information, as well as identifying information individual, left by the user on the project.

Why is consent required for the processing of personal data required?

152-FZ “On Personal Data” in Article 9, paragraph 4 indicates the need to obtain “the written consent of the subject of personal data to process his personal data.” The same law clarifies that the information provided is confidential. The activities of organizations that register users without obtaining such consent are illegal.

Read the law on the official website of the President of the Russian Federation

Agreement on the processing of personal data

Site rules

Text of the agreement

I hereby provide my consent to the processing of Media Travel Advertising LLC (TIN 7705523242, OGRN 1127747058450, legal address: 115093, Moscow, 1st Shchipkovsky lane, 1) of my personal data and confirm that by giving such consent, I act of my own will and in my own interest. In accordance with the Federal Law of July 27, 2006 No. 152-FZ “On Personal Data,” I agree to provide information related to my personality: my last name, first name, patronymic, residential address, position, contact phone number, email address. Or, if I am a legal representative of a legal entity, I agree to provide information related to the details of the legal entity: name, legal address, types of activities, name and full name of the executive body. In the case of providing personal data of third parties, I confirm that I have received the consent of third parties, in whose interests I act, to process their personal data, including: collection, systematization, accumulation, storage, clarification (updating or changing), use , distribution (including transfer), depersonalization, blocking, destruction, as well as carrying out any other actions with personal data in accordance with current legislation.

I give consent to the processing of personal data in order to receive services provided by Media Travel Advertising LLC.

I express my consent to carry out the following actions with all specified personal data: collection, systematization, accumulation, storage, clarification (updating or changing), use, distribution (including transfer), depersonalization, blocking, destruction, as well as the implementation of any other actions with personal data in accordance with current legislation. Data processing can be carried out using automation tools or without their use (with non-automatic processing).

When processing personal data, Media Travel Advertising LLC is not limited in the use of methods for processing it.

I hereby acknowledge and confirm that, if necessary, Media Travel Advertising LLC has the right to provide my personal data to achieve the above-mentioned purposes to a third party, including when engaging third parties to provide services for these purposes. Such third parties have the right to process personal data on the basis of this consent and to notify me about service rates, special promotions and site offers. Information is provided by telephone and/or email. I understand that by placing a “V” or “X” in the box to the left and clicking the “Continue” button or the “Agree” button below this agreement, I agree in writing to the terms and conditions described previously.


Agree

What is personal data

Personal data - contact information, as well as information identifying an individual left by the user on the project.

Why is consent required for the processing of personal data required?

152-FZ “On Personal Data” in Article 9, paragraph 4 indicates the need to obtain “the written consent of the subject of personal data to process his personal data.” The same law clarifies that the information provided is confidential. The activities of organizations that register users without obtaining such consent are illegal.

Read the law on the official website of the President of the Russian Federation

My 7-year-old daughter and I went to this hotel on May 29, 2008 for 10 days on the advice of travel agency employees. We didn’t regret it at all. The hotel itself is located almost in the Alanya area. The area is small, there is a zoo. The only hotel nearby is Felicia, whose territory you cannot legally enter, only through a fence, which was also one of the entertainments. Shops are only at the hotel, but on Sundays in the nearest village (about 1 km) a small market opened where you could buy fruits, Turkish delight, etc. Upon check-in...

Hotel reviews 2008 of the year

the hotel was super! We vacationed from September 3 to 13! we had a lot of fun! located remotely from others, on the seashore. Excellent for a family holiday. Let's start over. We arrived at half past one day and checked in within 15 minutes. Although check-in time was 2 o'clock in the afternoon. The room is spacious with a balcony. The food is super. The choice is huge for every taste. We immediately went to the beach - there were no problems with sun loungers, no problems with towels either. We began to look around the territory - it was excellent. Everything was well-groomed, trimmed - palm trees, bushes, trees, everything number...

We rested in Iberotel at the beginning of July 2008. Would you like detailed review– spend 10 minutes... The hotel is normal, German (that is, on the one hand, well-trained staff and quality service, on the other... well, you understand me). We arrived at 21.00, settled with 10$ immediately and good number in the main building (hotel room) with a decent balcony and side sea views. (The couple who came with us were accommodated for the night in a “blind room” without windows or a balcony, and this was not the only time during our stay...

I was in this hotel at the end of July - beginning of August 2008 with my husband and 6-year-old child, we liked everything: the hotel is very nice and cozy, the service was 5 points (rooms were cleaned and towels were changed every day, the bar was filled every other day with water and beer), the food was great super (food in bulk, drinks too), the only thing that was a little annoying is that almost no one speaks Russian (I mean the staff), they explained themselves on their fingers, the animation is in German, but this didn’t bother the child at all, he laughed and he really liked it.. .

Just returned from this hotel (July 2008). The holiday was a great success! General information: I bought a ticket through Sunrise. Everything was organized very quickly. Meeting and seeing off at the airport for 5 points. Transaero flight without delays. In Turkey everything has become completely civilized. The Turks are developing with all their might. Many people understand Russian. The Iber Serra Palace 5* hotel pleased me. Stylish European design. Spacious rooms. Rooms are cleaned and linen is changed every day. The kitchen (ultra all inclusive) is beyond praise. ...

Hotel reviews 2007 of the year

I went in September 2007. with a 3-year-old child and my mother, we lived in this hotel for two weeks. Initially, we were supposed to live in Alanya hotel Maryan 5* Travel company "Planet Malachite (through NATALI-tours), never travel through this operator. Arriving at Antalya airport we were met and taken to the hotel, guide Alexey, also from Yekaterinburg, told us that replaced the hotel "Iberotel serra palace" 5* located between SIDE and MANAVGAT, we should have been informed tour operator they were aware, but we didn't...

We went on a SUNrise tour in September 2006. The hotel is good in all respects (the rooms, if the view is not of cars, main entrance, and very low windows right next to the ground; food, beach - the sea is often stormy, the waves are big, it’s difficult to get out; animation, territory, cleanliness). But Sunrise Tour does not take part in dispersing tourists if problems arise. We paid for 3 rooms with a sea view about 160 dollars - but this is nonsense for the hotel and Sunrise, they were accommodated in any rooms with a view, as I said, of a huge...

We stayed at this hotel from 06/02/06-06/16/06 Tour operator Sunrise. There are no complaints, BUT! The excursions offered to you on the bus on the way from the airport to the hotel are poorly organized. This hotel is supervised by a girl named Julia. She will tell you what wonderful excursions they can offer you (The best bathhouse with massage in the city, an excellent excursion to Kemer (Mira, Kekovo and something else, I forgot) and much more.!)) So don’t listen to me her. We were in this bathhouse - it was just terrible. There pl...