"Chaika", country hotel, Nizhny Novgorod region. Country hotel "Chaika" Country club "Chaika"

Dear Mrs. Taratorkina! In response to your request regarding a conflict with another hotel guest (hereinafter referred to as Guest N), which occurred on March 9 of this year. During a family event - a paper disco - in the Disco Hall of the Chaika country hotel at 22:10 we can announce the following. IN THE ESSENCE OF THE CONFLICT ITSELF: as a result of an internal investigation (interviewing employees, other guests and viewing recordings from CCTV cameras), we concluded that the incident that occurred with your son was ACCIDENTAL. During a paper disco, where Guest N. was with his child and was throwing paper rain (like other participants in the disco, including your 4-year-old son and 8-year-old daughter), lifting it from the floor, he accidentally touched with the left hand of the boy standing behind you - your son. Your son, apparently, also happened to be at that moment at a distance much closer than the outstretched hand of the guest. And since the boy was behind, Guest N. could not see him, and when he next threw an armful of rain, he touched the nasolabial area of ​​your son’s face tangentially. Due to the instantaneousness and insignificance of the incident, no visible injuries were found on the boy, nor the reaction of the people standing nearby, including the animators who held the disco. Everyone continued to dance, and only your son, after some time, together with his sister, approached your husband with a complaint about what had happened. At this time, Guest N., without noticing that he had hurt your son, moved to another part of the Disco Hall, where he was in a group of his family and friends at the moment when you approached him with complaints regarding the incident. Having not received satisfaction from Guest N., at ~22:30 you contacted the hotel reception desk with a demand to “sort out and punish” Guest N. The security service immediately after you contacted the desk, found out this situation by talking with Guest N. and understood that he was absolutely adequate, had no malicious intent and did not pose any threat to others. The fact that he drank alcoholic beverages, which you indicate in your appeal, was not established during the disco. In this regard, your ACCUSATION against the hotel for the UNSAFETY of children staying with us HAS NO SOUNDATION. In your case, there was an accidental negligence that developed into a personal conflict, which often happens in any public place: mall, playground, theater, etc. And it is wrong to shift responsibility to the hotel staff in the person of animators or security guards. After all, if you or your husband, in addition to your 8-year-old daughter, were next to your son, in a circle of people dancing at a disco, then most likely you would not have allowed your 4-year-old child to end up in such close range behind an adult. As for your complaint about the lack of an apology from the hotel management, there could not have been one on the night of the incident, because... it was necessary to understand the situation. The next Sunday morning, March 10, on the day of your departure, the head of the accommodation desk, Maria Dikareva, spoke to you ON BEHALF OF THE ADMINISTRATION, who expressed REGRET for what happened and promised to look into the situation. But even then, on the day of departure, this communication did not satisfy you, because... You insisted that the hotel “punish” Guest N. by “blacklisting” him and refusing him future bookings. The administration refused to apply this “punishment”. After an internal investigation, it became obvious that the employees were not to blame for this incident - they acted correctly and professionally. Without waiting for the hotel to fulfill its demand to “punish” guest N., you wrote such an unflattering review. We are very sorry that, having been a regular guest for 4 years and always positively assessing your vacation, you decided to suspend good relations with the hotel on this occasion. We sincerely hope that time will pass and your resentment towards Guest N., which you transferred to the hotel, will also pass, and you will return with the whole family to the place where your children grew up and where you have such a good time relaxing together. See you again!

Accommodation in the country hotel "Chaika"

You can choose rooms of any category: standard, family, studio, suites and unique signature suites. At your service are 114 comfortable, cozy rooms with views of the river or pine forest.

Descriptions and photographs of the rooms can be found

Country hotel"Chaika" offers a comfortable stay on the "Super All Inclusive" system. The contents of the tariff may change depending on the season, but pleasant bonuses always remain.

The cost of a vacation at the "Super All Inclusive" rate in winter 2018 includes:

Unlimited buffet and unlimited bar

Unlimited access to the Chaika fitness club (swimming pool with ozonated water, bath complex, gym, group and water programs, Nordic walking)

Rich animation program for adults and children

Kids club"Never boring"

Use of services entertainment complex(bowling, billiards, karaoke)*

Use of rental services*

Winter fun (tubing slide, skating rink, ski track)

SPA compliment from a beauty salon

You can view the prices for accommodation at the "Super All Inclusive" rate

Restaurants at the Chaika Country Hotel

The Chaika Hotel offers two restaurants: "Aquatoria"(buffet) and "Cabin Company"(A la carte), cozy lobby and sports bar.

Buffet, capable of surprising you with its abundance of varied dishes, will delight you with traditional, home-cooked cuisine. The lobby bar and sports bar will amaze you with delicious homemade pastries, the freshest desserts, aromatic coffee, and custom-made cakes prepared in the hotel’s own pastry shop.

Gourmet cuisine. In the “Kayut-kompaniya” restaurant with a picturesque view of the Oka River embankment, you will find a variety of Russian and European cuisine prepared according to original recipes!

Leisure and entertainment at the Chaika country hotel

Beauty and sports

Country hotel "Chaika" provides a wide range of services for effective restoration of strength and health.

Sports games and entertainment

Bowling, billiards;
. Children playground;
. Daily animation programs for adults and children;
. Sports grounds(football, volleyball, badminton, table tennis, outdoor tennis court);
. Live music concerts;
. Sports equipment rental;
. Cycling through the forest;
. Horseback riding (on request);
. Recreation on the river (boat, picnics, fishing, beach holiday);
. Kebab and barbecue areas;
. Hunting lodge - a log house in the spirit of Russian traditions (sauna, tea room, billiard room, karaoke) for groups of up to 25 people;
. Saunas (Finnish saunas, Turkish hammam, infrared saunas);
. Swimming pool with ozonated water, children's pool;
. Beauty salon: peeling, spa treatments, phytobarrel, massage, cosmetology;
. Winter holidays. Skiing, skating, sledding, tubing slide, winter fishing;
. Karaoke room with professional equipment;
. Fireplace Hall;
. A sports bar with a cozy layout and a comfortable balcony.

Romantic getaway . For lovers, the Chaika Hotel has prepared special offer - « Romantic date to be continued." Swipe unforgettable time alone with each other, plunge into the atmosphere of love and romance.

For business

The country hotel "Chaika" has created the most comfortable conditions for corporate recreation and fruitful work. The hotel infrastructure allows for corporate events of any format, including organizing team building.

In addition, the hotel has a multifunctional conference center with a capacity of up to 500 people, meeting rooms for up to 40 people, Internet class. All rooms are equipped with professional multimedia and audio equipment. Wi-Fi throughout the hotel.

How to get to the country hotel "Chaika"

You can see the directions to the Chaika country hotel.

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