Club sun heaven 4 alanya. Tours to Club Sun Heaven Family & Spa. Free service and opening hours

IRINA

The location of the hotel is very convenient, the sea is nearby, the deluxe building is located near the pool with a slide, there is no loud or intrusive music, it is calm. There is delicious ice cream on the beach. Delicious flatbreads and ayran are baked on site. We checked into the hotel at 2 a.m. and checked out at 10:30 p.m., the days were paid for, there were no lunchboxes (although the reception said that the restaurant was open all night and the guide also confirmed this). Fruits included tangerines, grapes, watermelon and plums. Food: chicken, turkey, beef, fish, but all the food is mediocrely prepared. For example: soups from six days of rest were over-salted for three days so that it was impossible to eat. Some kind of incomprehensible “Russian soup” made of chicken, peas, corn and something else floats around, it doesn’t look appetizing, I don’t even want to try it. Rice is cooked together with vermicelli. Baked goods: croissants and buns are frozen and not fresh. The pancakes are not tasty, even the jam didn’t help. They don't know how to cook at the hotel, or the food is of such quality.

4
out of 5

• Service 4 out of 5
• Placement 5 out of 5
• Food 4 out of 5

EVGENII

We rested for the 3rd time in this hotel! Everything is at the highest level as always! Food 5+, animation very good, the sea is just a stone's throw away, the room is amazing! The staff is very friendly and helpful. If you take a hotel pass Sun Heaven- you will definitely be satisfied!!!

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

DMITRII

The hotel (buildings) itself is so-so. Walking through the tunnel to the sea is not annoying. The beach is normal, the entrance is small. Alcoholic drinks are served only in two bars, by the pool and in the first building from the road. There is only disgusting beer on the beach! The attitude of the staff towards vacationers like pigs is felt in everything! Free internet, only as an option, even sending messages is difficult!!! Never set foot in this hotel again!!!

3
out of 5

• Service 1 out of 5
• Placement 4 out of 5
• Food 3 out of 5

DENIS

We were on holiday together with a girl. Great hotel, I really liked everything! Good food, beautiful room (deluxe), cheerful animators and attentive staff. The hotel is family-friendly - there are a lot of kids, everyone is having fun. Now we wanted to return to this hotel in a larger group) Our vacation was at the highest level. Thank you San Haven!!!

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

SVETLANA

In general, I liked the hotel, I’ll start from the very beginning, we arrived at night around twelve o’clock, we were checked in quickly, initially we bought economy, but they said that economy was all occupied and we were put in a deluxe room for one night, by the way we stayed in a deluxe room until the end of the vacation and paid extra for it's only 10 US dollars. The room was very good in building A on the 2nd floor 4202, the only thing was that the cleaning staff did not clean well and in 5 days they never changed the bed sheets and towels, well, perhaps the towels had to be thrown on the floor in order for them to be changed, we have them there were heated towel rails, good food, every day, something new, fruits: grapes, apples, watermelon, once there was melon. Meat every day for lunch and dinner, there was also fish, a lot of delicious Desserts. There is also animation, funny guys. The hotel staff are like bees all day long. The hotel area is not very large, but beautiful, 4 swimming pools, 2 adults and 2 children, one slide. In general, you won’t go hungry, they feed you all day, breakfast from 7 to 10, from 10 to 11 late breakfast, from 12:30-14:00 lunch, nearby there is a Benjamin cafe from 16:00-17:00 tea, dinner from 19:00-21:00, fast food on the beach from 11:30-16:00 , on the territory from 11:00-16:00 an old lady sits and prepares Turkish flatbread GÖZLEME, from 16:00 they give out ice cream, everything is free. Alcohol in the hotel is bad, we tried the wine disgusting, the same beer. Freshly squeezed juice 1 dollar. Sea and the beach is clean, the sunset is good, the sea is warm. I can recommend it, I would come again.

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

VIKTORIIA

We stayed at the hotel in August. Check-in at the hotel is standard (after 14.00), but things can be left at the reception. The hotel is suitable for families with children, even small ones. The beach is located across the road - an underground passage - equipped with sun loungers, there is a snack bar (11.00 to 16.00), you definitely won’t go hungry))) There is always food in the restaurant, we came at different times.... The food is varied, everyone will find something for themselves child. The fruits included plums, watermelon, melon, nectarine, peach, grapes and apples.... The hotel has animators, and in the evenings there are shows for adults, both by animators and by artists (dancing, acrobatic stunts, live music).

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

OLGA

The quality of room cleaning is disgusting. I would like to have more fruit in my diet and throw away half-broken dishes on time. Respect to the chef for the quality and taste of the prepared food and thanks to the reception manager Svetlana

4
out of 5

• Service 3 out of 5
• Placement 4 out of 5
• Food 4 out of 5

ELIZAVETA

We vacationed at the end of July. We checked into a deluxe room so that we could later move to the old building, paid a little extra and stayed in the deluxe room. The room is awesome on the 6th floor, with a view of the sea on one side and the pool on the other. Thanks to the administrator Turgut, we quickly checked in, made a present for the young man on the other. The food is very varied, you can eat in the main restaurant and street food on the beach (burgers, fries, salads), there was fruit every day (watermelons, pineapples, cherries, apples ), they gave crayfish and mussels once. The drinks we drank were soda, good coffee from the machine, Ginton, wine, and beer. We went to Alakart with a view of the sea, everything was great. Entering the sea, yes, is problematic, the beach is sand, at the entrance to the sea there are large pebbles and slabs. 3 minutes to the sea. We always found free sunbeds by the sea, although we arrived around 10 o'clock. Everyone occupied the pool in the morning. There was animation - darts, water polo, aqua aerobics, a foam party, in the evening they gathered in the amphitheater, then a disco, and on Sundays a performance by a cool group. The Dimkotheque took place near the beach, so there was no noise in the rooms and no one disturbed my sleep. We also went from the hotel to coub illusion for $10, I recommend it, it was very cool. You can smoke hookah on site for $10. There are many children in the hotel. For shopping we went to the neighboring village of Konakli for 2.5 liras (the fare seems to have become more expensive now), but it’s more profitable to buy travel for liras rather than dollars. In Konakli there are two shopping centers, in one of them there is a supermarket with souvenirs, prices are high, it is better to buy everything at the market, it is across the road from the shopping center. You can also drive yourself to Alanya to Cleopatra Beach and ride the funiculars, the view is stunning - 28 liras round trip per person. We went to a local restaurant, large portions, everything was very tasty, took a non-alcoholic cocktail for 150 rubles for ours and pasta for 250 rubles. I really liked the hotel itself, for a 4* it’s simply excellent! The main thing is to go with a good attitude))

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

Yana

We were with a large family in this hotel from 06.23-07.2.19, in a new building (we didn’t like the old one from the photo at first) The children and I were placed in one room, our parents in another (in which everything was constantly breaking, then the lights would go out and there was no one to fix it , then the air conditioning stopped working) And so on throughout the entire vacation. Towels (beach) are issued with a deposit ($5 per person) There is NO cleaning in the rooms (they will take out the garbage and make the bed) In the room, towels are changed every 3 days, but they can be changed at all do not change until you call the reception. Another story is the guide who promised a super excursion on the ship, the day before the excursion my mother ran around the hotel, looking for a guide, she was rude and rude at the reception, no one is responsible for anyone (and the money was paid ) In the end, a representative of this company (guide) was found, but another one, explained to us that this excursion does not concern him, the money and our vouchers are with another guide and do what you want. After scandals, etc. We still decided to go on this excursion, but without any special mood. (guides from the Anex tour company) By the way, it later turned out that the guide who sold us the excursion was fired))) It was possible to buy a tour on the street. The food is very good, there is a separate restaurant for children. The area is beautiful, there are many three-dimensional figures of elephants, zebras, etc. (a paradise for children). Water park for children (40 cm deep pool with various slides and fountains) Animation is good for both children and adults. The children's mini club is accepted from 4 years old. But there is still a huge BUT - this is the entrance to the sea , the beach itself. It is declared to be a sand and pebble beach, don’t expect sand, only if you swim far, it is there. There is neither a pantone nor any equipped descent into the sea. Because... the entrance to the sea consists of pebbles (take coral slippers with you) and then at the bottom there are huge boulders that have acquired different depressions over time and if your foot gets there, it is very easy to break it. This is very unpleasant. There is a panton nearby, but it belongs to another hotel, often there is a duty officer there and does not let people from other hotels in, even with children, because... going into the sea from our hotel is terrible for children and especially for people who don’t know how to swim but want to take a dip; for them, going into the sea turns into an obstacle course. Be very careful!

4
out of 5

• Service 2 out of 5
• Placement 4 out of 5
• Food 5 out of 5

ANASTASIA

The hotel has excellent children's animation! We were on holiday with three children, the children were delighted) The food was excellent, especially for vegetarians. We had a ngmer in the old building, but this was to our advantage, the room was opened not with a card, but with a key, which allowed us to leave The air conditioner was on when we left. The room was spacious, three-room, the cleaning was top notch, but we didn’t pay attention, the bathroom was always clean. In general, the hotel is quite good in terms of price-quality ratio!!

5
out of 5

• Service 4 out of 5
• Placement 5 out of 5
• Food 5 out of 5

LARISA

Children's animation 10 points, the guys give it their all!!! Adult 0 points, just to work faster. Music during the day is terrible. Overall the hotel is great, I liked everything! Thank you for a wonderful vacation!

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

ALENA

I chose the hotel based on reviews, I was not disappointed. The hotel is great for families with children. The food is tasty and varied, the staff is friendly. Two small minuses are the road from the airport (it took 3 hours to drive, it was difficult with a 2-year-old child) and entering the sea (rocks and boulders). Overall I give the hotel a 5.

4
out of 5

• Service 5 out of 5
• Placement 3 out of 5
• Food 5 out of 5

Svetlana

I'm at the hotel now. I really like everything: 1. accommodation - initially we ended up in an old building (terrible), for a small additional fee we were moved to a new room, which in a completely new building is perfect! 2. Food 100500 points, as everything is very tasty and varied. 3. The beach is sand and stone, entry is not convenient, but this does not bother us at all. 4. The only thing I really didn’t like was the foreigners smoking in the catering restaurant, the only privileged table smoking on the surrounding children with the approval (for a tip) of the senior security guard.

5
out of 5

• Service 5 out of 5
• Placement 5 out of 5
• Food 5 out of 5

DMITRII

The rooms are already old and require renovation, but there are 2 buildings with good new rooms, take them there. The food is excellent. The entry into the sea is not very good, there are large stones at the bottom. We came on Turkey Day, there were a lot of cakes with a flag and other dishes in red colors.

4
out of 5

• Service 4 out of 5
• Accommodation

Location:

Welcome to Alanya - the heart of the Mediterranean coast! Hotel CLUB SUN HEAVEN FAMILY&SPA 5* is pleased to offer you everything for a comfortable stay! Our hotel with an area of ​​22000 m2 is located 12 km from Alanya city, in 50 km from Gazipasa International Airport and 110 km from Antalya Airport. We work on an ALL INCLUSIVE system. In order for you to fully use the hotel’s services, you must always wear the bracelets issued at the reception upon check-in.

Number of rooms:
420 numbers

Room types:

16Economy Standard rooms(Economy Standard room) (30 m2)

78 Family rooms LARGE (Economy Family Large Room)(72 m2)

300 Standard Rooms (29 m2)

32 Family Rooms (60 m2)

Description of rooms:

MAIN BUILDINGS (2 buildings built in 2015 - 1 building built in 2019):
Modern and stylishly decorated rooms. In the rooms: bathroom shower/toilet (telephone in the bathroom), hairdryer, telephone, satellite TV, music channels (TV), mini bar, central air conditioning, safe, kettle and tea set, balcony, laminate flooring. Rooms are cleaned every day. Towels and bed linen are changed three times a week. (Wi-Fi - paid and free)

Standard room (2 buildings built in 2015 - 1 building built in 2019):

Maximum occupancy - 3 adults

All STANDARD ROOM numbers located in the main (MAIN BUILDINGS) buildings. The room has one double bed, one single bed, one double bed or 3 single beds, an armchair, a bathroom (shower), hairdryer, telephone, satellite TV, music channels (TV), mini bar, central air conditioning, safe, balcony, kettle, tea set. Laminate flooring. The rooms are cleaned every day. Towels and bed linen are changed three times a week..(wi-fi paid and free)

Family rooms (FAMILY ROOM) (2 buildings built in 2015 - 1 building built in 2019):

Maximum occupancy - 6 adults

All FAMILY ROOM rooms are located in the main (MAIN BUILDINGS) buildings.. The room has two double beds and two single beds, an armchair, 2 bathrooms shower, 2 separate rooms, 2 central air conditioners , 2 satellite televisions, 2 balconies, 2 safes, 2 mini bars, hair dryer, telephone, kettle, tea set. laminate flooring..cleaning is done every day. Towels and bed linen are changed three times a week. ( Wİ-Fİ Paid and free)

ECONOMY HOMEPA;

The building was built in 1996, last renovation in 2015.

All ECONOMY rooms are located in old buildings from the zero to the fifth floors. The rooms have: bathroom shower/toilet, hairdryer, telephone, satellite TV, music channels (TV), mini bar, individual air conditioning, safe, kettle and tea set, balcony, laminate flooring or ceramic tile flooring, cleaning is done every day. Towels and bed linen are changed three times a week. Wİ-Fİ HET

Economy Standard room (ECONOMY); (max. size 4 adults) ;

One double bed, one single bed, or one double bed, two single beds, bathroom (shower), hairdryer, telephone, kettle, tea set. satellite TV, music channels (TV), mini bar, individual air conditioning, safe, balcony. laminate flooring or ceramic tile flooring, cleaning is done every day. Towels and bed linen are changed three times a week.Wİ-Fİ HET

Economy Family Room (ECONOMY FAMILY LARGE ROOM) (max. size 6 adults 72 m2);

All ECONOMY rooms are located in old buildings from the zero to the fifth floors. one double bed, 2 single beds, and one bunk bed or 4 single beds, and one bunk bed 2 rooms, one living room, 2 balconies, bathroom (shower), hairdryer, telephone, satellite TV, music channels (TV ), mini bar, individual air conditioning, safe, laminate flooring or ceramic tiles
In 2018, the bathroom was renovated. Cleaning is done three times a week. . Towels and bed linen are changed three times a week. Wİ-Fİ HET

Hotel infrastructure:

laundry dry cleaning

ironing room

conference hall

parking.

For children:
For our little guests from 3 to 12 years old, we offer activities and games in the mini club (mini club 200 m2 and 2-3 animators) and in the children's playground with a children's animator. In addition, a children's cinema, mini-disco, children's pools of 300 sq.m. with slides and toys, children's restaurant.

Free service:

WiFi on hotel territory, in main buildings;

wake-up service;

Children's potty

lunch package (early departure, early sightseeing tour).

Paid service:

Entertainment and sports:

For our little guests, the hotel has a modernized mini-club with an area of ​​350 m2 on a children's playground with children's animators. The hotel also offers at your service: a children's cinema, a children's pool with slides, and a mini-disco. Skits learned with children are shown at evening performances. For adult guests, entertainment programs, games in the pool, games on the beach, as well as a daytime and evening animation program begin at 10:30 am.

2 outdoor pools

3 children's pools (1 children's pool - 300 M2);

1 indoor pool

1 indoor children's pool

1 water park

Fitness Centre

sauna (Paid)

Turkish bath-spa center (Paid)

massage(Paid)

aerobics

water polo

volleyball court on the beach

darts

water sports

table tennis

football

billiards(Paid)

to diversify guests' leisure time during the day and in the evening, they will be entertained by the animation team

Turkish Night

kids club

mini zoo.

Restaurants, bars:

The hotel operates according to the all-inclusive system, we offer our guests 1 main restaurant, various bars:

SERVICE BAR (open during lunch and dinner), cold hot drinks, wine and beer)

BEACH BAR (cold and hot drinks and beer): 11:00-17:00

POOL BAR (locally produced alcoholic drinks, cold and hot drinks): 10:30-23:00

BENJAMIN CAFE (cold hot drinks, wine and beer): 09:00-23:00

DISCO BAR (on the beach: alcoholic and non-alcoholic drinks):23:15-02:00 (for a fee)

In the outdoor and indoor restaurants, guests can taste both Turkish and world cuisine.

FREE SERVICE AND WORKING TIME:

BEACH:

The hotel has its own beach (sand and pebbles) awarded the Blue Flag, indicating the cleanliness of the beach. Sun loungers, umbrellas, mattresses and beach towels are provided to guests free of charge. Beach towels are issued using cards, which guests receive at the reception upon arrival. FAST FOOD is offered on the beach from 11:30 to 16:00, and a bar (cold and hot drinks) is also available to guests from 11:00 to 17:00.

Spa:

We invite you to visit our modernized Spa Center and Turkish Bath with an area of ​​1200 m2. Where professional massage therapists will help you relieve fatigue and relax. The spa salon includes:

Turkish bath (Paid)

sauna(Paid)

restroom;

VIP massage room (Paid)

classic massage rooms (Paid)

clay therapy;

indoor pool;

cosmetic pool.

Please note that the hotel reserves the right to make certain changes to the concept.

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The Club Sun Heaven Family resort hotel invites travelers to relax on the shores of the gentle sea and enjoy quality service. In a small cozy area you will find everything you need for an unforgettable vacation.

Hotel characteristics

Club Sun Heaven Family Hotel covers an area of ​​27,000 square meters. m in close proximity to its own well-groomed beach. There is a large clean swimming pool in the courtyard for guests. You can also hide from the Turkish heat in the shade of trees, which are present in abundance on the territory of this hotel.

The Club Sun Heaven Family hotel consists of 20 buildings, each of which is 5 floors high. It is worth noting that some of the buildings were completely restored and reconstructed in 2014. In total, 358 rooms are available for accommodation, equipped with everything necessary for a comfortable stay and relaxation.

Where is the hotel situated

If you can’t imagine your holiday without the gentle sea and hot sun, go to Mediterranean coast. Türkiye can offer you a lot of options for a comfortable pastime. One of the most popular hotels is located near the village of Konakli in the resort area of ​​Payallar. Club Sun Heaven Family is located just over 100 kilometers from international airport Antalya. And if you want to walk around the center of Alanya, you will have to travel no more than 15 km.

Guest rooms

Guest apartments Club Sun Heaven Family 4* are equipped with everything a modern traveler might need for a comfortable stay. Guests can stay in rooms of the following categories:

• Standard rooms, despite their compactness, provide comfortable living conditions for two guests. In addition to a large bed or a pair of twin beds, there is also an easy chair for reading and relaxing. It is also worth noting the presence of a balcony with plastic chairs.
• The class A family room consists of two bedrooms, which are separated from each other by a sliding door. The rooms can be equipped with double or single beds. There is a balcony only in the “adult” bedroom, and the bathroom is located in the corridor common to both rooms.
• Family room class B can accommodate 6 guests. Two bedrooms have three beds each, as well as individual balconies and bathrooms. The room also includes a living room with a small kitchenette.

When booking rooms at Club Sun Heaven Family 4*, please note that on the territory there are both old and new buildings that have undergone reconstruction. The cost of living in renovated apartments is slightly higher.

Facilities

All guest rooms at Sun Haven (Türkiye) boast modern equipment. In their apartments, guests can take advantage of a wide range of amenities, namely:

• a bathroom with a shower or a hydromassage bath, in which you will also find a hairdryer, bathrobes and towels, and a set of hygiene cosmetics;
• the room has a minibar, which can be refilled for an additional fee (many guests prefer to use it as a refrigerator);
• Air conditioning is responsible for a comfortable air temperature in the rooms;
• you can pass the time by watching cable or satellite channels;
• at any time of the day, a landline phone will help you contact the administrator, as well as the restaurant;
• Guests can bask in the sun and admire nature without leaving their room by going out onto the furnished balcony.

Guest service

Resort hotel Club Sun Heaven Family 4* (Alanya) provides its guests with a lot of services that make your vacation complete. If we talk about the services that are included in the price of stay, it is worth noting the following:

• use wireless internet both in public areas and in guest rooms;
• “alarm clock” service, which you can order at any time convenient for you;
• formation of a lunch box in the event that you miss one of the meals due to absence from the hotel premises.

The provision of the following services requires additional payment:

• a Turkish bath will help you relax after a busy day of tourism;
• use of a safe deposit box, which can be rented at the reception;
• preparing luggage for departure;
• washing and ironing clothes using the laundry service;
• order a taxi or transfer by hotel car;
• using photocopiers and sending faxes;
• rental of cars and other types of vehicles;
• purchase local currency(a commission fee applies);
• medical consultation;
• rental of a baby stroller (estimated cost: $6 per day).

Catering establishments

The Sun Haven Hotel pays special attention to the nutrition of its guests. Türkiye attracts travelers not only with its beautiful nature and unique culture, but also with its original cuisine. Meet the locals culinary traditions You can visit the following establishments operating on the hotel premises:

• The main restaurant impresses with its size and elegant design. Guests can sit either indoors or on the outdoor terrace. Not only does it serve traditional Turkish dishes, but it also has an impressive international menu. This establishment also serves as a dining room, where guests are served a buffet three times a day.
• There is a bar directly next to the pool, from which cheerful music can be heard all day long. Without leaving the water or without getting up from your sun lounger, you can leisurely sip exotic cocktails (both alcoholic and non-alcoholic). Guests are also served delicious Turkish ice cream here.
• There is a category of tourists whose representatives prefer to spend all their time from morning until late evening on the beach. But this does not mean that they will remain hungry. The bar, located by the sea, in addition to cocktails, refreshing drinks and ice cream, can also offer guests pizza, French fries, and grilled meat and fish.

Spa services

Summer holidays are associated not only with water and solar treatments, but also with healing and rejuvenation of the body. The hotel's spa salon is designed to cope with this mission. Guests can take advantage of the following services:

• a Turkish bath will give you cleansing, physical restoration, and inner harmony;
• in the sauna you can undergo an aromatherapy session;
• if you want to relax and forget about your problems, then visit the relaxation room, where you can enjoy quiet music and the aroma of incense;
• after a Thai massage session you will feel completely renewed;
• to cope with skin problems, go through a clay wrap session;
• It is especially pleasant to swim in a pool with healing mineral water;
• in the fitness center, a professional trainer will develop an individual training program for you;
• rejuvenation and renewal of the skin is ensured by different types peeling

Leisure organization

A prerequisite for a memorable holiday is the availability of opportunities for exciting entertainment. If we talk about the Club Sun Heaven Family hotel, it can offer its guests the following:

• 4 outdoor swimming pools, two of which are adapted for the youngest guests;
• two indoor swimming pools (adults and children), which can be used if the weather is cool outside;
• the territory has its own water park with many slides and other fun water attractions;
• to get a boost of energy and vivacity in the morning, animators offer guests to do aerobics;
• water polo tournaments are held in the pool (both between guests of this hotel and among teams from different hotels);
• there is a small football field with natural grass;
• the best option to pass the time with friends is to play table tennis;
• every week there is a so-called “Turkish night”, during which you can get to know the local musical and culinary culture better;
• parties and fiery foam discos are regularly held on the beach;
• there is a small petting zoo that will appeal to both adults and children (animals can be fed and petted);
• if you are a fan aquatic species sports, on the beach you can rent all the necessary equipment, as well as undergo comprehensive instruction;
• You will be entertained by cheerful animators all day long;
• There is a kids' club for children, and there is also a spacious playground.

Hotel Club Sun Heaven Family 4*: reviews, positive comments

Unfortunately, hotel descriptions given on Internet resources and in advertising brochures do not always reflect the real picture. Only comments from experienced travelers can objectively characterize the generally positive reviews that a huge number of hotels can offer tourists. If we talk about this particular establishment, guests highlight the following points:

• There is a wonderful children's room on site game Zone with modern attractions and safe surfaces;
• During the day, the animation is quite restrained and unobtrusive, and in the evenings there are interesting concerts and exciting shows;
• very good rooms in new buildings;
• it is possible to book a room by contacting the hotel manager personally, which is much cheaper than if you do it through a travel agency or through special resources;
• good food when it comes to lunch and dinner (large selection of meat and fish dishes, side dishes, fresh vegetables and fruits);
• the service staff works at the highest level (the workers carefully monitor cleanliness and also take care of the comfort of the guests, trying to please them in everything);
• Very nice beach(despite the fact that there are a few stones when entering the sea, they practically do not cause any inconvenience to guests);
• Guests have free access to the spa for two hours a day (from 13:00 to 15:00);
• There is a tour desk next to the hotel where you can buy an inexpensive exciting tour;
• spacious and bright rooms with properly working powerful air conditioners;
• the hotel area is beautiful and well-groomed;
• clean, spacious swimming pools with slides (however, the attractions close very early - at 5 pm);
• a good gym with a good range of equipment;
• there are several shops on the hotel premises where you can buy everything you might need on vacation, and even more (the prices are quite reasonable);
• you can go fishing on the pier, and the fish you catch will be cooked for you in the restaurant (you can also fry it on the grill);
• having your own balcony where you can breathe in the sea air and dry your towels;
• the beach is very close.

Club Sun Heaven Family (Alanya): reviews, negative comments

When going on vacation, first of all you should get acquainted not with the positive ones, but with negative reviews. This will save you from unpleasant surprises and disappointments. If we talk about such a resort establishment as Club Sun Heaven Family 4* (Alanya, Konakli), based on the reviews, the following negative points can be highlighted:

• the hotel area is quite small, and if you consider that two new buildings were built, there is even less space for walking and relaxing;
• the presence of Russian-speaking workers at the reception has always been considered a positive thing, but not in in this case(here they behave defiantly and rudely with guests, and therefore it is better to try to find mutual language with the Turks);
• in rooms located in old buildings, furniture, plumbing and other equipment are in poor condition;
• one gets the impression that guests are deliberately accommodated in “killed” rooms in order to then demand an additional payment for changing the room;
• very meager breakfasts (eggs, porridge, flatbreads and sliced ​​cheese are served daily);
• wireless Internet works with great interruptions, and if we talk about numbers, then there is practically no reception there;
• are issued once for the entire vacation period, and if you want to exchange them for clean ones, you will have to pay 1 dollar for this service;
• photographs of rooms presented on the official website and booking services do not correspond to reality;
• It is impossible to get the maids and staff to replenish supplies of shower gel, shampoos and other cosmetics (even after persistent demands and calls, they will assure you that you are wrong);
• the playground is very dusty (the staff would do well to periodically wash the surface);
• very little seafood on the restaurant menu;
• central air conditioning of the rooms (that is, it is turned on only at certain hours);
• to get to the beach, you need to cross the roadway;
• If you order a transfer in advance, then on the appointed day they may simply forget about you, and therefore it will be better if you remind about yourself a day before departure.

General impression

Hotel Club Sun Heaven Family 4* is exactly the case when the number of stars does not reflect either the living conditions or the quality of service. Unfortunately, many guests are not aware that the hotel has old buildings with “worn-out” rooms, and therefore shock and disappointment await them upon arrival. In addition, all attempts to resolve the current situation will be fruitless, because boorish administrators are guarding the interests of the hotel. Naturally, it makes no sense to turn to them for a solution to any problem. If you still choose this particular hotel for yourself, then stock up on hygiene supplies (they won’t provide you with them here), and also try to turn your attention to the beautiful nature, not paying attention to what is happening around you.

A good hotel, the animation did not let you get bored, the territory is beautiful, well-groomed, the food is varied, the room is spacious and clean.

9.6 Bought a 6-night tour to Turkey

First of all, the friendly staff. Both at the reception and in the restaurant. Everyone is smiling and sociable. Secondly, the food is varied, fresh and most importantly incredibly tasty! Huge selection of desserts and meat dishes. Every day the chefs add something new. Thirdly, the territory is large and well-groomed. Many pools, 2 large for adults and 3 for children. Lifeguards are on duty regularly. The hotel also left a good impression. We lived in a new building. Everything worked, there was everything you needed: gel, shampoo, towels, etc. I can’t help but note entertainment program, the animators are great;) The holiday was a success:) Next time I will definitely go again.

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9.0 Bought a 9-night tour to Turkey

Great family hotel. An insane amount of entertainment for children, including on the beach. Great safe areas, swimming pools, foam parties on the beach. There is even a children's restaurant. With children's tables and chairs. We were there during the last 10 days of the hotel's opening season and this, of course, was a drawback, because the last few days the food was noticeably poorer. But in the first days there is a huge abundance of everything. The only thing that was missing was normal juices for children, not Jupi. Ice cream is given twice a day. In the evening, children are shown a cartoon on the projector, and then a mini-disco. Then there is a show for everyone, but children are also interested, especially the magic show. The animation team is amazing. Many thanks for their work. This best job animators that I saw, although I always don’t pay attention to it at all. We had a family deluxe in new buildings. I really liked the room. It looks like two standard ones connected by an interior door.

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6.6 Bought a 9-night tour to Turkey

Nice family hotel. Excellent food, lots of interesting things for children, close to the beach. Of the minuses: diluted alcohol, meager breakfasts, old number with uncomfortable beds (if you choose economy, we weren’t in deluxe). In general, a good four for the money, if it were not for the diluted alcohol (and everything except raki), then in general everything is wonderful.

8.6 Bought a tour to Turkey for 8 nights

We vacationed in mid-October as two couples. We rate the location as a C, because the hotel is essentially on the highway, there are only a couple of small shops nearby. You can walk to the village of Konakli in 20-25 minutes. There is, of course, everything you need to take a walk and do some shopping. The area is large and quite well maintained. There are 2 new corcuses and 4 old ones on the territory. We took a tour with an economy room. This is just in old buildings. In general, the rooms correspond to economy ones: old, shabby, mattresses sagging, but clean. True, on the first day, like many who wrote earlier, we were moved into a neighboring Hotel Sea Bird. This, of course, was a nightmare compared to our economy. As compensation they gave us wine, fruit and a safe. And by the way, they gave us a three-room room on the 6th floor with a view of the sea))) Apparently there were no others. Our friends got a one-room apartment for 2 people overlooking the pool. In short, depending on your luck. We were fed a lot and tasty. Alcohol was provided at the level of its star rating: white and red wine, beer, cocktails based on whiskey, gin and vodka. I compare it to how they gave us water in Egypt. There, of course, the cocktails were excellent rubbish. Here, in general, you can drink, it was normal. There is a hookah bar on the territory))) I liked the animation. The guys were constantly around us from 10 am with dancing and entertainment for every taste: gymnastics, darts, water aerobics 2 times a day, beach volleyball, bocce. In the evening, there were competitions and celebrations in the amphitheater for young hotel guests and adults. At night there is a disco on the beach for different tastes: live music, club with foam party. Overall, the hotel is very worthy of its 4 stars! Apart from the fact that by the morning the whole body ached from the mattress, everything was great!

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5.0 Bought a 13-night tour to Turkey

The sea is excellent (I was stung by a jellyfish once, which was a surprise; people also complained, including my husband, that the fish bite is not weak). The beach itself is no good, there is no cleaning, the sunbeds are in terrible condition. Our compatriots are behaving terribly, but no one has canceled the cleaning. The food is varied, again the compatriots took everything half an hour before the start of each meal, there was no cleaning in the dining room. There are not enough cutlery, the tablecloths are dirty. We immediately bought a deluxe room, good repair, the TV remote control is sad, the shower leaks in one place. But excellent sound insulation. Swimmed in the pools once, very cold water. But they look decent. In general, the hotel is, of course, for couples with children and a lot of pensioners. We knew this from the beginning, but it didn’t save the situation, because the behavior was terrible, we’ve never seen anything like it anywhere. The hotel is located in such a way that on all excursions from "Pegasus" we were brought last, and we could never even take a seat on the bus together, but this is a separate story about "Pegasus". The vacation was ruined from the very beginning by "Nord Wind" and then by "Pegasus" with expensive excursions and constant ripping off money at every step. In general, the sea is beautiful, Türkiye is very beautiful, the nature is simply unreal. It is unlikely that we will fly anywhere else with the Pegasus and we are unlikely to return to Turkey because of all the disadvantages listed above.

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8.4 Bought a 5-night tour to Turkey

Short. The main disadvantage is the beach. It's dirty, going into the sea is unbearable. And there is nowhere to go near the hotel. Just go to Konakli or Alanya, about 20 minutes. The rest is simple top class(in 4* format). The staff is very responsive. There is plenty of food for every taste. The evening events are interesting.

9.6 Bought a 9-night tour to Turkey

We rested as a family of 4 adults from October 1 to October 10, 2019. The hotel is good, the rooms are quite clean and comfortable. They cleaned and changed the bed after 2 days. The food is Turkish, but there is a huge selection of dishes. Meat: turkey, chicken, beef and lamb. Fish almost every day. Everything is very tasty. The animation is excellent. The guide from Intourist is complete zeros. There is only one thing in my head: how to sell an excursion and as expensively as possible Even in comparison with "Aneh Tour" the prices are 20-30 $ higher, and with the city prices they are 50-60 $. What caused particular indignation was how I counted liras when calculating when I converted rubles into liras at 12, but in liras. reverse side by 9. Ill-mannered and stupid. Help - zero. This is the most unpleasant thing. Therefore, advice: do not communicate with them. Otherwise everything was fine, but the weather was perfect. 26 in the afternoon. Sea - 25.

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9.4 Bought a 7-night tour to Turkey

This was my second time in this hotel and I was very pleased. The beach is through an underground passage, the sea is wonderful. Beach bar. The food is very good, there is something for every taste. Everything worked in the room, the living conditions were good. There are several pools and slides, but I didn’t use them. I recommend.

9.4 Bought a 9-night tour to Turkey

The only negative of the hotel is that it is far from the airport. The rooms are excellent (deluxe). Many complained about the quality of cleaning, they left 1-2 bucks and the room sparkled. There is a grocery store on site with bargain prices. There is also a shop with silver jewelry. I advise visitors to simply weigh this silver in the palm of their hand. Entering the sea is not very convenient, but we were ready for it. Children's animation is excellent, although monotonous. My daughter was delighted.

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Excellent hotel

Excellent hotel. Located next to shopping centers and the beach.