V. Loading luggage and cargo luggage into the carriage before departure on the voyage. Loading baggage and cargo luggage into a carriage moved to the luggage compartment ramp Loading baggage

Checked baggage rules and regulations

So, let's start with the fact that when determining the checked baggage allowance, airlines use seating system(peace concept), which is that one passenger has the right to carry several pieces of baggage.

One piece of luggage means one bag or one suitcase with a maximum weight 23 or 32 kg. Maximum dimensions of one piece of luggage - 158 or 203 cm the sum of three dimensions (length + height + width) taking into account protruding parts (handles, pockets, wheels).

The exact number of pieces of checked baggage, their weight and size are established by each airline individually, depending on the class of passenger service and the type of air ticket fare.

There are three classes of passenger service: economy, business and first class. Within each class, airlines independently set from one to several types of fares. As a result, the total number of tariffs for each carrier, as a rule, ranges from 4 to 10. It is important to understand that the types of tariffs are not standard for all airlines in the world, but differ in individual conditions. They also differ in baggage allowance.

Free checked baggage allowance

Since airlines do not have a single fare classification, there cannot be a standard free checked baggage allowance. However, all fares from different airlines around the world can be roughly divided into several categories.

Category 1- the most budgetary economy class fare, also known as baggage-free fare. Does not include free checked baggage allowance, but passenger has the option to take (as an additional service).

Under the baggage-free fare, you can only carry hand luggage free of charge. Each airline sets its own name for the baggage-free fare, although it is generally accepted Light(Light). Sometimes Basic is used.

Category 2- standard economy class fares. As a rule, there are always several such tariffs, which is caused by different quantities additional services. As for the free baggage allowance, these rates are no different. All of them provide one piece of luggage weighing no more than 23 kg, but its dimensions can be 158 or 203 cm. You can take several units in addition to the free norm paid luggage, more details.

Examples of tariff names of the second category are as follows: Basic, Standard, Flex, Classic.

Category 3- premium economy class fare. Provides one or two pieces of luggage, weighing 23 or 32 kg, the dimensions of which are 158 or 203 cm. You can also take an additional one. Examples of tariff names of the third category: Comfort, Premium.

Category 4- business and first class fares. If an airline offers one fare for business and first class, then in 90% of cases this two pieces of luggage 32 kg each. However, when several tariffs are presented for each of these classes, then the most “modest” of them will provide one piece of 32 kg (or two pieces of 23 kg), and the best - two or three pieces of 32 kg. The dimensions of the luggage remain unchanged - 158 or 203 cm.

Free baggage allowance comparison

How loyalty programs affect baggage allowances

If a passenger is a member of the bonus loyalty program of one of the air carriers, then upon accumulating a certain number of points/miles or receiving gold/platinum status, the airline provides Possibility to bring an additional suitcase at no extra charge. This is convenient and pleasant, so if you plan to fly with one airline quite often, then you should register in the system as quickly as possible and start accumulating bonuses. In addition to baggage allowance, you will be able to get other privileges. Their full list is presented on the airline’s official website.

Weight and size of luggage cannot be combined

Very often, passengers wonder whether it is possible to add baggage when flying together (with friends, family or children). The answer, alas, is negative. Each passenger has the right to carry only the amount of baggage indicated on the ticket. According to the rules, any deviation (in a larger direction) will be considered an excess and will have to be paid additionally. In practice, airline employees can sometimes make an exception if only one parent is flying with a small child, but you shouldn’t count on luck - compliance with baggage rules has recently become more thorough, and even a slight deviation from the norm can be costly for the passenger.

Exceeding the number of free baggage pieces

In official airline terminology, a suitcase or bag that exceeds free rate carriage by the number of pieces of baggage are called excess baggage. As a rule, passengers themselves more often call it in colloquial vocabulary additional or paid luggage.

Cost of excess baggage for Russian airlines

Cost of excess baggage on flights within Europe

Oversized checked baggage

Oversized baggage means any baggage that significantly exceeds the standard size and/or weight. As a rule, we are talking about sports equipment, musical instruments, and wheelchairs. Such baggage is also excess baggage, but may be called differently by different airlines: special, heavy, non-standard or oversized. In most cases, it is paid for, just like excess, the only difference is that transportation oversized luggage you need to agree in advance (24–36 hours before departure) with the airline by calling the hotline.

Important! Any generally accepted rules There is no such provision in relation to the carriage of oversized baggage. Airlines set them independently, so in each individual case you need to clarify the current rules of your carrier.

Many airlines do exceptions for the most popular categories of oversized sports equipment, which are:

• a set of ski/snowboard equipment;
• set of equipment for surfing / diving.

The exceptions are that such a set can be carried free of charge or in exchange for one standard piece of checked baggage. Sometimes - at a discounted price.

Features of transporting checked baggage on an airplane

Loading luggage

So, let's look at the main problems that your checked luggage may encounter:

What is prohibited from being carried in checked baggage?

• weapon;
• liquefied and compressed gases;
• radioactive materials;
• chemicals and toxic substances;
• poisons and toxic substances;
• corrosive and caustic compounds;
• flammable liquids;
• flammable solids;
• pyrotechnics and fireworks;
• organic peroxides and oxidizing substances;
• explosives, as well as any objects filled with explosives.

For anyone modern man 95% of prohibitions are taken for granted. The remaining 5% of prohibitions, which the average passenger is not always aware of, include:

• lighters and matches;
• tobacco and charcoal for hookah;
• children's toys that imitate weapons;
• electronic smoking devices, powered by batteries.

Carriage of lithium batteries

As a rule, almost all airlines prohibit the carriage of lithium batteries without the original packaging and portable chargers (power banks), due to the risk of short circuits and subsequent fire. In cases where lithium batteries are inside equipment, transportation rules depend on their power, which is determined by the amount of lithium they contain. There are three categories:

• smartphones, laptops, digital cameras and other devices with a power density of up to 100 Wh (containing no more than two grams of lithium) are allowed to be carried in luggage.
• laptops with extended lifespan, professional audio and video equipment, as well as other equipment with a power density of 100 to 160 Wh (2–8 grams of lithium). To carry it, the passenger must apply for a special permit in advance.
• Segways, hoverboards, hoverboards and other equipment with a power density of more than 160 Wh (8 grams of lithium or more). Carriage is prohibited.

• keys and cash;
• precious metals and products made from them;
• fragile items without proper packaging;
• important documents, securities and bonds;
• glasses and contact lenses without original packaging;
• perishable food products.

What is best to carry in checked baggage?

We want to talk about those things that are better to carry in checked luggage, as it is more convenient, more reliable and will not cause any hassle. In addition, there are a number of goods prohibited from being carried in hand luggage - they Necessarily must be taken in luggage.

• Outerwear and shoes. Not because they are prohibited from being carried in hand luggage, but for the reason that it is much more convenient than filling a small bag with bulky things that you can take onto the plane.
• Manicure accessories and sets. Almost all airlines have banned nail scissors, nail files, eyebrow tweezers and any other sharp objects from being carried on board.
• Drinks. All liquids with a volume of more than 100 ml are prohibited from being carried in hand luggage. Pack them properly and put them in your suitcase.
• Gel products and products. For example, black and red caviar, soft cheeses, peanut butter and many other products of similar consistency are considered liquids. They are always removed from hand luggage unless purchased at a Duty Free store.
• Cosmetics and perfumes. Many of these goods are also classified as liquids. This category includes not only perfumes, deodorants and sprays, but even such seemingly “solid” cosmetics as mascara and foundation.

How to choose the right luggage suitcase

The choice of suitcase itself also plays a role during transportation. You can read in detail about how to choose the right suitcase and what their differences are, but for now, briefly about the important things. The main thing is that the suitcase complied with the minimum size of the baggage allowance 158 cm and contained 23 kg of weight without bursting at the seams. According to the material of your choice:

• lighter, but not always comfortable canvas material. The lighter the suitcase itself, the more you can put in it;
• heavier but more durable polycarbonate. Such suitcases protect the contents well, but reduce useful weight and volume.

The color scheme is purely a matter of taste, but a bright suitcase is easier to identify. Keep in mind that ideally the suitcase should expand slightly in width in case you need to pack bulky items. Make sure that even when unfolded it does not exceed the carriage limit.

How to pack a suitcase correctly

Try not to overload your suitcase. Make a list of what you really need, without taking into account changing outfits 3-4 times a day. We recommend making a basic list of necessary things once, and with each new flight, supplementing it with those things that are determined by the nature and purpose of a particular flight.

You should never take a full suitcase to your destination, because on the way back there will definitely be new purchases, gifts or souvenirs, often unplanned.

In addition to the fact that you need to pack (usually) a lot of necessary things into your suitcase, you need to do this in such a way as not to damage fragile items, and ideally, not to wrinkle clothes and shoes. Nowadays, there are several good methods on how to properly pack a suitcase, which describe in detail how best to fold things so that they take up a minimum of space while maintaining a “marketable” appearance.

Is it worth wrapping a suitcase with film?

For security purposes, it is highly advisable to wrap your luggage with film before checking it in, which will protect not only from damage, but also from possible theft. Since this service is usually not very cheap (10–12 euros), you can wrap your suitcase in cling film yourself before departure or directly at the airport building.

How to check in and check in luggage at the airport

At the airport, the passenger, along with his luggage, must go through a clearance process called baggage check-in. This action is a simple formality and takes no more than five minutes. During check-in, the airline checks in the baggage and accepts it for transportation under its own responsibility.

There are two ways to check in your baggage:

• at the baggage drop-off desk;
• at the flight check-in counter.

At both counters, baggage check-in is carried out in the same way as follows. The passenger gives his luggage to the employee and shows boarding pass. The employee checks whether the baggage corresponds to the baggage allowance and registers it in the system, after which, depending on the number of pieces of baggage, prints luggage tags and sticks them on each suitcase. The passenger must receive the same number luggage receipts, which may also be called tear-off baggage tag coupons. They will be required to identify your luggage at the airport of arrival.

Important! Be sure to check that the receipts are correct and that the tags are attached well. If they come off during transportation or flight, your luggage will be lost.

In some major airports you can see such a modern novelty as automatic baggage claim counter(self-service baggage drop-off), which is the fastest way to check in your baggage. However, unfortunately, only the most technically equipped airports in the world are currently equipped with automatic counters.

Declaring the value of luggage

Typically, passengers request the FRAGILE sticker as a precaution when carrying food or exotic fruits. Sometimes it really helps.

Do not forget that when transporting fragile items in a suitcase, you should make sure that they are well packed.

Customs control of checked baggage

Pre-flight registration occurs as follows - first, the passenger, clothes and personal items in their pockets.

For checked baggage the following applies: simplified procedure carrying out customs operations, meaning that customs control of baggage is carried out without presenting it to the customs authority directly by the passenger himself.

The simplified procedure does not replace the need to comply with the norms and rules of customs legislation. , the passenger by default declares that there are no goods in his luggage that are subject to customs declaration in writing and/or prohibited for transportation. Confirmation of the passenger's statement is.

How to claim checked baggage upon arrival

Belt conveyor

After you get off the plane and go through passport control, you go to the hall where the conveyor belts for baggage claim are located. As a rule, several electronic monitors are also installed in the hall, on which you can see the entire up-to-date information, on which conveyor the luggage of a certain flight will be issued. Above each conveyor belt hangs a board with information about the flight. Find yours, wait for your suitcase, after which you can enter the area customs control and on the way out.

Damage to luggage

If upon receipt of your suitcase you find that it is damaged, you should immediately contact the airport staff and draw up a special report. If you can prove that the suitcase contained valuables that were damaged during transportation, you can count on compensation for losses. However, in practice this is very difficult to do.

No-show and/or lost baggage

Unfortunately, it also happens that luggage does not end up in the hands of its owner after the flight. This happens rarely, but it does happen. According to statistics, in 2015 there were approximately 6.5 lost suitcases per 1,000 passengers. This is two times less than it was in 2007.

If all the suitcases on the conveyor belt have already been sorted, but yours is still missing, the first thing you need to do is contact the airport staff and check the “forgotten luggage” in a special room; it could have gotten there either by mistake or if you walked for a long time passport control. If there is no luggage there either, you should write a special report on the airline’s letterhead (in the same way as in the case of damage), in which you should describe in detail both the suitcase itself and its contents. A photograph taken in advance will be useful, as well as “special features” of your suitcase: bright stickers, unusual color, shape and other differences.

As a rule, the absence of luggage at the destination is due to the fact that it was mistakenly loaded onto another plane, which means that after a few days of searching the luggage will be found. In this case, the airline, at its own expense, must deliver the suitcase to the address indicated by the passenger. In 2015, about 85% of lost luggage was returned to passengers by courier service within 36 hours.

If the lost luggage could not be found, then the passenger may be entitled to compensation of up to $20 per kilogram of weight per international flights, and on domestic ones - no more than 600 rubles (if the suitcase did not have a declared value). The loss report is reviewed within 30 days, after which the passenger receives an official response notifying him of compensation.

Separately, I would like to say that staying in a foreign city without checked luggage, and therefore without most of your own things, is definitely a stressful situation. Therefore, your suitcase should not contain any of the essentials. They should always be taken in hand luggage.

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Depending on the type of aircraft used to transport commercial cargo, the following methods of transporting baggage, mail, and cargo are distinguished:

Transportation using packaging means (in containers or on pallets);

Transportation in bulk, without the use of packaging means;

Mixed - one part in bulk, and the other - by means of packaging.

When delivering baggage, cargo, mail under the aircraft for loading into the baggage and cargo compartments, the person responsible for organizing commercial servicing of the aircraft on the apron checks the presence of the baggage manifest, air waybills, cargo and mail manifests, as well as the compliance of the entries made in them with the presented number of pieces (containers) , pallet).

Loading of baggage, cargo and mail by the method of recalculating seats is carried out by a team of loaders who, under the control of the person responsible for organizing commercial servicing of the aircraft on the apron, ensure the placement of commercial loads in the luggage and cargo compartments of the aircraft in the presence of an airport security service employee and a flight attendant who controls the integrity of the packaging, the number of seats and availability of tags (at the base airport).

The amount of actually loaded luggage, cargo and mail must correspond to the data entered in the documents.

When filling the next baggage and cargo compartment, the hatch of the first compartment must be closed and be under the control of an airline employee (at the base airport).

It is prohibited to simultaneously load luggage, cargo, mail into different luggage and cargo compartments, or simultaneously into the aircraft cabin and luggage and cargo compartments, because this eliminates the possibility of monitoring compliance with technological standards.

It is prohibited to load baggage, cargo and mail at the base airport in the absence of a representative of the airline (responsible for organizing commercial servicing of the aircraft on the apron) and a representative of the airport’s airport security service. If necessary

The person responsible for organizing commercial servicing of aircraft on the apron, together with a representative of the airport's security service, organizes identification of baggage by passengers.

In cases where a passenger is removed from a flight, his baggage must be unloaded.

Responsibility for the transportation of baggage, cargo and mail rests with:

For containerless transportation - for compliance with the documents included

(baggage manifest, cargo and postal manifests), actually loaded seats, serviceability of packaging, presence of tags, labels and markings - for flight attendants.

Using packaging means - for the contents of containers and their compliance with those specified in the transportation documents, the presence of seals, labels and tags on containers (pallets) to the loader foreman (at the base airport).

Control over the placement and securing of commercial cargo in the luggage and cargo compartments of the aircraft, the number of loaded containers (pallets - to the person responsible for organizing commercial servicing of the aircraft on the apron (at the base airport).

At foreign missions and airports Russian Federation, where airlines have representative offices:

For the contents of containers (pallets) and loaded commercial cargo in bulk, its compliance with what is specified in the documents, the presence of seals, labels and tags, placement and fastening in the luggage and cargo compartments of the aircraft, the correct execution of transportation documents, including the loading diagram - to the airline representative.

For the presence and condition of seals, labels and tags on containers, loading in bulk,

as well as the safety and transfer of documents to commercial download- for flight attendants.

At foreign airports and airports of the Russian Federation where there is no airline representative:

For compliance of the number of loaded containers (pallets) and commercial loading in bulk specified in the transportation documents, the presence of seals and labels

and tags, integrity when loading the package, drawing up “LOADING INSTRUCTION” according to the alignment schedule presented by the flight crew member - to the flight attendant. Control over securing containers (pallets) and closing hatches is the responsibility of the flight crew.

loading of commercial cargo at the final (intermediate) airport is carried out under the direct supervision of an airline representative and flight attendant.

after closing the cargo hatches of the aircraft, the airline representative hands over the baggage manifest, cargo manifest and air waybills, “Aircraft Loading Chart” to the senior flight attendant of the crew.

Before loading into the aircraft, the packaging device must be in good working order, have filled container tags and be cleared of dirt, snow, and water.

Packaging facilities with baggage, mail, cargo, loaded equipment must be placed in accordance with the aircraft loading diagram.

The specific floor load and the maximum load of individual luggage and cargo compartments of the aircraft must not be exceeded.

Bulk cargo must be distributed evenly in the luggage compartment or part thereof so that the overall center of gravity is in the middle of the compartment. Large

Oversized cargo must fit into the dimensions of the cargo compartments, taking into account the necessary clearances between the cargo and the elements of the cargo compartments.

The cargo must be loaded first, then the mail and, lastly, the luggage,

formed by destination.

Crew baggage with the “Crew bag” tag is placed separately from the rest of the baggage in certain positions of the cargo compartments depending on the type of aircraft.

It is prohibited to use non-standard,

deformed and damaged containers and pallets. On leased aircraft such as BOEING and AIRBUS, it is prohibited to use bundling equipment,

not having an international quality certificate.

The load should not protrude beyond the dimensions of the pallet and its height should not exceed

160cm for aircraft types IL-86, IL-96-300, V-767, V-777. For aircraft type A-319, A-320,

A-321, the height of the load on a pallet should not exceed 116 cm.

Pallets sent in a stack must be tightly tied into packages, and the numbers are indicated in the “Aircraft Loading Scheme”. If it is necessary to send cargo on a stack of empty pallets, it is necessary to check the reliability of fastening of empty pallets

to the carrier through the pallet and the load to the carrier pallet.

Valuable cargo in a sealed container is installed in accordance with the alignment data. Valuable cargo in small packaging and diplomatic mail (up to

10kg) is placed by the flight attendant foreman in the aircraft cabin, indicating in

“Aircraft Loading Chart” shows the location and name of the senior flight attendant.

When transporting luggage, cargo and mail, not assembled on pallets or in containers, on an aircraft with a container type of transportation, they are loaded into BULK. Checking the number of seats, the presence of tags and the proper packaging of loaded baggage, cargo and mail in the BULK / lower deck lobbies is carried out by a designated flight attendant.

For transportation of weapons, their components, ammunition and special equipment

A lockable metal box measuring 1100x500x300 mm, painted red, must be placed on board the aircraft. Metal boxes for transporting weapons are located on the aircraft in the following places:

TU-134 - in luggage compartment No. 1

Tu-154M - in luggage compartment No. 2

IL-62 - in luggage compartment No. 1

IL-86 - on the lower front shelf on the starboard side in the underground room of the lobby No. 3

IL-96-300 – in luggage compartment No. 3

B-767, B-777, A-310, A-319, A-320, A-321 – in BULK

Unloading luggage and cargo luggage from wagons moved to the ramp luggage compartment.

The acceptance officer from the arriving carriage brings documents and passes them along with the delivery list to the shift supervisor, who writes down the arrival time, train number, baggage car number and the name of the acceptance officer in the train arrival book. Baggage and cargo documents are stored by the senior shift acceptance officer until they are submitted for unloading. By the time the car arrives, the shift manager transfers the received documents and delivery list to the acceptance and delivery person. Unloading begins immediately after the car is installed (stopped) on the way to the platform intended for loading and unloading luggage and cargo luggage. Upon completion of unloading, the baggage compartment acceptance and delivery person signs the delivery lists, one copy of which is handed over to the car acceptance and delivery person, and transportation documents for baggage and cargo luggage to be issued are transferred to the collection desk, where they are registered in the Arrival and Baggage Claim Book, indicating the departure station, receipt number, number of pieces and weight. The cashier puts a calendar stamp on the cargo and luggage travel manifests and notifies the recipient.

Upon completion of unloading of baggage from the carriages of arriving trains, the shift supervisor gives instructions to one of the cargo and baggage receivers to begin loading baggage and cargo luggage.

The receiver prepares in advance a selection of transportation documents for luggage and cargo luggage for loading into the car. Acceptance lists are filled out by the acceptance person in advance.

In accordance with the Russian Railways Technical Specifications, the shipper is responsible for the correct placement and fastening of cargo luggage in the wagon, and the correct indication of the weight and type of cargo luggage when sending the wagons.

Cargo luggage and baggage must be placed evenly in the baggage car; displacement of the overall center of gravity of the cargo from the vertical plane in which the transverse axis of the baggage car is located is not allowed.

Differences in the loading of bogies of four-axle cars are not allowed. Cargo luggage and baggage in a baggage car must be stacked from the ends to the space between the doors tightly, without gaps in the transverse and longitudinal directions, so that there is no shifting, falling, piles on the doors, abrasions or damage during transportation.

Gaps that could cause the load to shift should be filled with low-value materials.

When loading luggage or cargo luggage into a baggage car, it must be ensured that the car doors can be opened freely for unloading on both sides, to prevent the car body from skewing, to leave passages to signal tail lights and fire extinguishing equipment (TU for loading and securing cargo. Section 3, paragraph No. 2.5) .

Having completed the acceptance of baggage, the car acceptance person signs the acceptance list for baggage and documents.

A copy of the delivery list remains with the acceptance officer in the car, and the original remains with the acceptance officer in the luggage compartment.

After loading is completed, the shift supervisor notifies the station shunting dispatcher that the cars are ready for departure.

Airport structure: all equipment

28/02/2015

When a passenger arrives at the airport, he usually sees check-in counters, a waiting room and a Duty-Free store. Everyone, of course, realizes that this is a very complex organism from an engineering and technical point of view, but they rarely pay attention to the various ingenious machines. And some of them simply remain invisible to the average passenger. And there are very, very many of them, and today we will show you them using the example of the airport (Kaliningrad).

All photos can be clicked to enlarge. Under each photo there is a description. Well, let's fly!

In front of us is an airport tractor with a carrier attached to it. Not a carrier, but a carrier: this is the name given to an object that looks like a long yellow pipe. A tractor is needed to tow aircraft, and most often the aircraft is not pulled, but pushed: after all, it can move forward under its own power due to the thrust of the engines, but not backwards. Reverse mode is used for braking after landing.

Apron buses are used to transport passengers to aircraft located in so-called “far parking areas”. And back. No matter how many jet bridges there are, there are usually more aircraft at the airport at the same time. And many types of aircraft cannot be serviced at the airstairs at all - for example, small aircraft, which have the airstairs built directly into the door.

However, the telescopic ladder itself is widely adjustable in both height and reach, and also moves left and right along the apron. Freedom in three dimensions allows you to service most types of aircraft, while the soft “accordion” (corrugation) at the very end fits tightly to the fuselage to protect passengers from wind, rain and cold.

Driving a ladder is no more difficult than driving a tractor (and it is registered with the traffic police as a tractor). There is even a “downshift” that is used when docking with an airplane to carefully approach it close to touching down.

These van trucks also drive up to the plane before touching down. They are used to load trolleys from in-flight meals and unloading them back. The truck drives up to the plane, the body rises to the required height, and the carts roll across the “bridge.”

The trolley is used to transport luggage. Now we see how sandbags are loaded into the bomb bay: they are dropped as they gain altitude to reduce the weight of the aircraft. (In fact, this, of course, is simply cargo accepted for transportation in addition to passengers’ luggage. Yes, yes, cargo flies not only on cargo planes).
A tanker can be seen behind the plane.

A tractor at the airport is provided in case of cancellation of international flights 😉

And the rest of the time he just transports carts and other equipment.

Mirrored disco balls are hung throughout the airfield as bait for DJs. In this case, world stars of the dance scene are more willing to fly on tour. Some even have the rider indicating the required number of disco balls at the arrival airport.
It also turned out that the disco ball is also a good fumigator for scaring away birds. To enhance the effect, dubstep plays from loudspeakers located near the runway. It is believed that it imitates the calls of birds of prey, gunshots, etc. That's why scarecrows are not installed at airports. There are also no rattles to repel moles. Therefore, the entire space between the taxiways is dotted with cozy holes ^_^

Ilya Shatilin

Financial liability of a flight attendant determined: during the period from the acceptance of checked baggage onto the aircraft from the baggage acceptor at the airport of departure until its delivery to the baggage acceptor at the destination airport (unloading) or to another flight attendant when changing the crew against a receipt in the baggage manifest.

Acceptance of baggage on board the aircraft.

Baggage is loaded into the aircraft only in the presence of a flight attendant responsible for commercial loading (when loading baggage in bulk) or an airline representative (at a foreign airport) and under the control of an aviation security officer.

Baggage is delivered on board the aircraft, as a rule, in one batch, after the completion of passenger check-in and registration of the baggage manifest. Baggage delivery in parts is allowed subject to availability large quantity baggage on the flight in agreement with the authorized officer.

Baggage is loaded after cargo and mail and organized by destination.

Baggage to different destinations must be loaded into different cargo compartments of the aircraft. If baggage for different destinations is loaded into one cargo compartment, it must be stowed separately. Baggage to the last destination is loaded first, to the first destination - last. For each destination, passengers' luggage is loaded first economy class, then first and business classes, participants bonus programs, VIP passengers and, last but not least, the luggage of transfer passengers.

The number of pieces of loaded baggage must correspond to the number of pieces of checked baggage and indicated in the baggage manifest. If all checked baggage cannot be loaded onto the aircraft due to safety or capacity reasons, a decision is made to load it according to the priority list.

When loading baggage into an aircraft, baggage handlers check the destination codes on baggage tags when loading in bulk (marks on the container label) for compliance with the flight being performed. The flight attendant counts the pieces of loaded luggage.

When loading, you must pay special attention to luggage marked with “FRAGILE” tags. Baggage is loaded in accordance with the loading diagram.

Detected damage to the packaging during loading, as well as a discrepancy between the actual number of pieces of baggage and the number indicated in the baggage list, must be included in the baggage list, which is signed by the flight attendant accepting the baggage, the senior level of loaders who checked in the baggage, as well as the shift supervisor SOP of the airport of departure (stopover) .

When accepting unaccompanied baggage (forwarding), pay attention to the integrity of the seal. If the seal is broken, baggage may not be accepted.

After loading, loaders secure containers and bulk luggage into the aircraft. Upon completion of these operations, the loaders and the flight attendant responsible for the commercial loading of the aircraft formalize the acceptance and transfer of the commercial load. The flight attendant must sign all copies of the baggage manifest for the number of pieces of baggage accepted. One copy of the baggage manifest remains with the senior loader, and the other two are given to the flight attendant.

The flight attendant must be present when the cargo compartments are closed after baggage is loaded into them.

When accepting a passenger with luggage for transportation after check-in has closed (“check-in”), the staff checks his luggage in the usual manner and marks it with a standard tag. The baggage is delivered to the aircraft by the passenger himself and, at the direction of the person responsible for commercial servicing of the aircraft, the baggage is loaded onto the aircraft by a loader with the execution of the relevant documents.

Unloading baggage from the aircraft

Unloading of baggage (in bulk) and containers from the aircraft is carried out by loaders in accordance with the technological schedule for servicing this type of aircraft, as directed by the person responsible for commercial servicing of the aircraft (an airline representative in foreign missions or a representative of the company servicing the airline’s aircraft) in the presence of a flight attendant responsible for commercial servicing.

While unloading baggage in bulk, baggage handlers and flight attendants count the number of seats. During container transportation, it is mandatory to check the presence of seals and labels on containers indicating the number of pieces, weight of luggage and its features. When unloading luggage, handlers must ensure the safety of the packaging and contents of the luggage, paying attention to markings and signs.

When determining the order of baggage unloading from an aircraft, preference is given to transfer baggage transported via interline; behind him, transfer luggage for the company's flights is unloaded, and then luggage arriving at the final destination. The luggage of business class passengers is delivered to the baggage claim area first.

Upon completion of unloading of baggage from the aircraft, the flight attendant responsible for commercial loading draws up transportation documents. The baggage acceptor must sign two copies of the baggage manifest for the accepted number of pieces of baggage. One copy of the baggage manifest remains with the baggage handler, and one is given to the flight attendant