General information for tourists. Memo for a novice tourist. About winter holidays. how to organize and what not to forget when planning a trip

CHAPTER 5. TOURIST REMINDER

Memo for tourists

Companies often have to listen to complaints from tourists. Sometimes all this can lead to court. And here a lot depends on the evidence provided by the travel agency, which confirms that it not only fulfilled all its obligations, but also provided the client full information about the trip before it starts. Moreover, it is better to present such information in the form of a memo.

Federal Law of November 24, 1996 N 132-FZ "On the fundamentals of tourism activities in Russian Federation" obliges the travel agency to provide the client with information about the tour, the country where he is going, its customs, rules of behavior during the trip, necessary vaccinations. As we said at the beginning of our article, such information can be issued in the form of a reminder for the tourist, which will be annex to the contract. Do not forget to indicate in the contract that a memo is attached to it. Then, in the event of a trial, the company will be able to prove that it provided the client with complete information about the tour.

The memo is compiled in any form. The following items can be specified:

1. Travel documents

2. Departure rules

3. Arrival rules

4. Language of the host country

5. Currency exchange

7. Getting sick while traveling

9. Addresses and telephone numbers of Russian consulates.

Analysis of the features and factors of development of the Andorran tourism industry

Visa. To travel to Andorra you need a Schengen visa. Andorra does not have its own consulates in other countries: all the necessary functions are performed by the embassies of Spain and France...

Documents issued to tourists

Memo for tourists It is not so rare for companies to listen to the complaints of tourists. Sometimes all this can lead to court. And here a lot depends on the evidence provided by the travel agency, which confirms...

Documents formalizing the contractual relationship between the tourist and the travel agency

China in the tourism services market Irkutsk region

In 1990, 0.7 million tourists left China, in 1998 already 4.0 million, in 2000 - 5.6 million people. Expenses Chinese tourists they are growing even faster abroad. So in 1990 they left 0.5 billion dollars, in 1999 - 10.9 billion. It should be taken into account...

Basic rules for transporting groups of children by rail

Currently, tourists prefer rail transport to another mode of transport, since it is land-based, which means it is safer than air transport, and, according to statistics...

Prospects for the development of equestrian tourism in the Brest region

The equipment of a horseback tourist includes personal and group equipment. We will not talk about the latter, since everything that relates to it...

Legal basis for the sale of a tourism product

Companies often have to listen to complaints from tourists. Sometimes all this can lead to court. And here a lot depends on the evidence provided by the travel agency, which confirms that it not only fulfilled all its obligations...

Providing tourist escort services

Instructions for tourists are used as information support. At its core, a tourist guide is a kind of cheat sheet for travelers. It has no legal significance. Nevertheless...

Development of tourist information

Development of tourist information

A tourist memo is an information leaflet for a tourist voucher containing useful information, about the country of residence, rules of behavior, customs clearance, emergency numbers, maybe a short phrasebook...

Development of tourist information

Before departure, you must check the availability of the following documents: · International passports (validity...

Development of a tourism product project " Winter's Tale in Finland" and its information support

Help numbers. Address help desk(telephones, addresses) - 118. Information desk at Helsinki Airport - Vantaa - 9600/8100 (24 hours a day). Helsinki City Tourist Office - 169-37-57. Order a taxi in Helsinki - 700-700. Lost and Found - 189-31-80...

The current state of cultural and educational tourism in Arkhangelsk region

Guided by certain tourist motives, a person determines for himself one or another type of tourism. According to V.A. Kvartalny tourist motives are the most important components of the system of tourism activities...

Hotel business sector in modern world using the example of the Hyundai Hotel

Tour "Ice fishing on Lake Baikal"

Ice fishing everyone? I must go at least once in my life to feel the extreme conditions: frost, winds... So you and I will go to a base remote from the bustle...

24/7 help desk for individuals

7 495 741 3333

Tourist reminder

A tourist guide to Italy

Documents required for travel to Italy:

• Passport with visa. Every tourist, regardless of age, incl. an infant traveling to Italy must have a foreign passport with a Schengen visa stamped. For children included in the old-style parents’ passport (before 03/01/2010), a separate visa is issued, which is pasted into the father’s or mother’s passport.
• Air ticket. Each tourist must have travel documents in hand (air tickets, including electronic tickets, railway tickets, vouchers for hotel accommodation, transfers, etc.).
• Minor children. If minor children (under 18 years of age) go on a trip to Italy without parents or with one of the parents, then they must have in their hands notarized permission from the parents, issued in the name of the person accompanying the child (required at passport control when leaving Russia). If a child is traveling with one parent, we strongly recommend that you have similar permission from the other parent.
• Insurance policy.
• Vouchers. Voucher is a document confirming services booked and paid for in Italy, such as accommodation, meals, transfers, excursions.

Before leaving for the airport

1. Please check availability of the following documents:
   • foreign passport with a valid visa;
   • voucher;
   • insurance policy;
   • air ticket;
   • if necessary, notarized consent for the child’s departure in accordance with Art. 20 of the Federal Law "On the procedure for leaving the Russian Federation and the procedure for entering the Russian Federation" and a birth certificate.
   We recommend taking photocopies of your foreign and Russian passports and your child’s birth certificate with you if you are flying with a child.
2. Look at your airline ticket and check the airport and departure time.
   Plan your travel time to the airport, taking into account traffic jams and unforeseen situations along the way. We recommend arriving at the airport when check-in for your flight opens.

Moscow airports

Upon arrival at the airport:

1. Check your flight information on the information board and go to the check-in counters whose numbers are indicated on the board. When checking in, present your passport and ticket.
2. Drop your luggage at the front desk. We recommend that you first familiarize yourself with the baggage rules and the rules for paying for excess baggage.
3. Get boarding pass. Pay attention to the gate number (GATE) and time to board the aircraft (TIME).
4. After passing customs, passport, and security controls, go to the waiting area international departures and wait for the boarding announcement for your flight. When going through security, you must present your passport and boarding pass.
5. After completing all the formalities and announcing the start of boarding, you must go to the appropriate exit (GATE).

When transporting animals or plants, it is necessary to undergo veterinary or phyto-control. In this case, it is necessary to clarify the rules for transporting animals and plants in advance.

Rules for pre-flight and post-flight inspections

In accordance with Appendix No. 1 of the Rules for pre-flight and post-flight inspections, approved by order of the Ministry of Transport of the Russian Federation dated July 25, 2007 No. 104 prohibited from transporting on board the aircraft by passengers in checked baggage and in things carried by passengers, the following dangerous substances and objects:

Allowed to transport on board the aircraft by crew members and passengers, subject to the required conditions, the following items and substances:

• in checked baggage in cargo and luggage compartments of an aircraft with isolated passenger access to luggage during the flight:
  • crossbows, spearguns, checkers, sabers, cutlasses, scimitars, broadswords, swords, rapiers, bayonets, daggers, knives: hunting knives, knives with ejectable blades, with locking locks, simulators of any type of weapon;
  • household knives (scissors) with a blade length over 60 mm; alcoholic drinks containing more than 24%, but not more than 70% alcohol by volume in containers with a capacity of no more than 5 liters, in containers intended for retail trade - no more than 5 liters per passenger;
  • liquids and alcoholic drinks with an alcohol content by volume of no more than 24%;
  • aerosols intended for use for sports or household purposes, the release valves of the cans are protected by caps from spontaneous release of the contents in containers with a capacity of no more than 0.5 kg or 500 ml - no more than 2 kg or 2 liters per passenger;
• in things carried by passengers:
  • medical thermometer - one per passenger;
  • mercury tonometer in a standard case - one per passenger;
  • a mercury barometer or manometer, packed in a sealed container and sealed with the sender's seal;
  • disposable lighters - one per passenger;
  • dry ice for cooling perishable foods - no more than 2 kg per passenger;
  • 3% hydrogen peroxide - no more than 100 ml per passenger;
  • liquids, gels and aerosols classified as non-hazardous: in containers with a capacity of no more than 100 ml (or equivalent capacity in other units of volume measurement), packed in a securely closed transparent plastic bag with a volume of no more than 1 liter - one bag per passenger.

Liquids in containers with a capacity of more than 100 ml are not accepted for transportation, even if the container is only partially filled. Exceptions to transportation include medications, baby food, and special dietary needs.

Liquids purchased from duty-free shops at the airport or on board an aircraft must be packaged in a securely sealed plastic bag that allows the contents of the bag to be identified during the flight and has reliable confirmation that the purchase was made at airport duty-free shops. or on board the aircraft on the day(s) of travel. Keep your receipt as proof of purchase. Do not open the package either before boarding or during the flight.

The administration of the airport, airline, or operator has the right to decide to introduce additional measures to ensure aviation security on high-risk flights, and as a result prohibit the transportation of the following items in the aircraft cabin:

• corkscrews;
• hypodermic needles (unless medical justification is provided);
• knitting needles;
• scissors with a blade length of less than 60 mm;
• folding (without lock) travel, pocket knives with a blade length of less than 60 mm.

Flight time

• Moscow-Rome ~ 3:40;
• Moscow-Milan, Moscow-Venice, Moscow-Bergamo, Moscow-Verona, Moscow-Genoa, Moscow-Treviso, Moscow-Turin ~ 3:20;
• Moscow-Rimini ~ 3:20;
• Moscow-Naples ~ 3:35;
• Moscow-Palermo, Moscow-Catania ~ 3:50.

The ticket always indicates local time for both departure and arrival.

Upon arrival at the Italian airport

1. Pass passport control(a foreign passport with a visa is presented, sometimes a return air ticket and voucher are requested).
2. Receive your luggage. The monitors above the conveyor belts indicate the number of the flight whose baggage will be handed out on this belt.
3. After collecting your luggage, go through customs control. If your luggage contains items that must be declared, go through the red corridor; if there are no such items, use the green corridor.
4. At the exit from the customs zone in the arrival hall, you will be met by a TEZ TOUR representative or a representative of a partner company (see the set of documents issued by the agent).
5. Tell him your last name, the name of the tour (if you are traveling in excursion tour) or the name of the hotel (if you are going on vacation).
6. The representative will indicate to you the meeting place of the group or tell you the number of your bus for transfer.
7. The bus departs after all tourists have collected.
8. Listen carefully to the information your escort will give you along the way to the hotel. Attention! Not all transfers are accompanied by guides.

The procedure for passing passport control when entering Italy

General requirements

Important! When going through passport control, employees border service Italy may be required to present cash at the rate of 50 euros for each day of stay in Italy, as well as a voucher for hotel accommodation and a return air ticket (the date of departure from Italy must not be later than the expiration date of the tourist visa).
Tourists without a return air ticket, as well as those who are unable to provide the financial guarantees necessary to stay in the country for the duration of the trip, may be deported.

Upon arrival at the hotel

The check-in procedure varies depending on the hotel, but generally looks like this:

• Present your foreign passport and voucher (1 copy) at the reception desk.
  After this, the hotel employee can:
  • ask you to fill in English registration card;
  • ask for your passport to make a photocopy of it (check at the reception when you can pick up your passport),
  • ask for a copy of your credit card as a guarantee;
  • ask you to pay resort fee(see printable file). If the receptionist did not ask you to pay a fee upon check-in, be prepared to pay it during check-out.

Check-out time in most hotels is 10:00, but sometimes rooms in city hotels can be ready later - from 14:00 to 16:00, and in hotels on the sea and ski resorts even from 15:00 to 17:00; in this case, things can be left in the hotel storage room. In case of problems with placement, please contact a company representative.

After checking into your room, review the information provided by the hotel. Pay attention to which services are paid and how much they cost (as a rule, the information is in a folder and lies on the table or bedside table).

During your stay

Don't forget to pay your bills in advance additional services at the hotel: telephone calls, use of a minibar, laundry services, dry cleaning, etc.

Before using the service, find out how much it costs. In case of conflict situation with the administration of a hotel or restaurant (for example, refusal to pay for services), the representative of the administration has the right to act in accordance with Italian rules and laws.

There are no ironing rooms in Italian hotels; the use of irons in rooms is strictly prohibited. Before handing over items to the laundry, find out the turnaround time for your order (usually at least 24 hours).

Hotels often occupy historical buildings; rooms of the same category may differ in layout, size, etc.

Ordering single room, keep in mind that you are paying a hefty amount extra just for "loneliness" and these rooms are significantly smaller than a standard double room.

Smoking in hotels in common areas (lobby, restaurant, bar) is prohibited. The hotels have many non-smoking rooms.

Nutrition

Changing the menu during breakfast and dinner at the request of the tourist, as well as ordering additional dishes and drinks, is paid additionally by the tourist himself.

Be prepared in advance for the specifics of the food: in Italian hotels, breakfast is traditionally “strongly continental”, i.e. very light, usually consisting of coffee / tea, buns, jam and butter, there may be sausage and cheese slices, yogurt, fruit, muesli. In Italy it is customary to have a large dinner: dinner is more like a three-course lunch. Drinks are not included in the dinner price, except for special dinners specified in the tour program.

Excursions and transfers

Group excursions and transfers: ordered and paid services, such as transfers, excursions, are provided to the tourist only at the time specified in the program or voucher, which can be specified by the accompanying person on the spot depending on specific circumstances (for example: plane delay, traffic jams, bus breakdown, illness of the guide).

Individual excursions and transfers: For each individual service there must be a separate voucher indicating the day, time, meeting place, as well as a contact number to call if problems or questions arise.

Individual excursions to museums: entrance tickets paid on the spot, waiting in line with a guide reduces the excursion time (long lines at the Vatican Museums, Uffizi Gallery).

Individual transfers: The waiting time at the airport is 60 minutes after the flight actually lands. In case of significant delays (more than 60 minutes), the transfer may not be provided. If you cannot find a representative meeting you or a group with a sign, please call the phone numbers indicated on the voucher. Individual transfer does not require the presence of an accompanying guide; the transfer driver, as a rule, in addition to Italian language speaks English.

If you lose your baggage at the airport, or in the event of force majeure, you must contact the tourist support service at the phone number indicated in your voucher.

Neither the accompanying group, nor travel companies, nor the administration of hotels, restaurants, or transport companies are responsible for things left on the bus, forgotten in the hotel and other places.

Meeting with the hotel guide (for those staying at the resort)

The time of the information meeting with the hotel guide will be communicated to you by your attendant on the way to the hotel. At the appointed time, we invite you to meet with your hotel guide, who will be waiting for you in the hotel lobby (some hotels have a separate room for information meetings). To the meeting, take with you your passport, voucher, and return flight ticket.

For any questions or concerns, please contact hotel guide or at the hotel reception. Guide coordinates (name, mobile phone) you will find out at the information meeting. Please note that guides are not located in hotels. After the information meeting, you can contact the guide by phone, which he will leave for you.

Attention! On some TEZ TOUR routes there is no operational service. Information support for tourists is provided by phone numbers, the numbers of which you will find in the package of documents.

In Sicily:

Regions TAORMINA MARE, SANT'ALESSIO, GIARDINI NAXOS, LETOJANNI- prompt on-site customer service, information meetings, group excursions(Attention! For those staying at the Kennedy, Capo dei Greci and Elihotel hotels, there is an additional charge for a taxi to the point of joining excursion bus will be 38 euros one way for a car for 1-3 people and 59 euros for a minivan for 4-8 people.)

Region MESSINA(for example, hotels Oasi Azzurra Village, Le Dune, Capo Peloro Resort) - it is possible to join group excursions (access by taxi to LETOJANNI, the estimated cost of a car for 4 people in two directions is 130 euros). Prompt service for tourists - only by phone.

Portorosa Residence(between Messina and Palermo) - joining group excursions only with access by taxi to LETOJANNI. Prompt service for tourists - only by phone.

City CATANIA(for example, Hotel CUCARACHA) - joining group excursions from TAORMINA MARE, SANT’ALESSIO, GIARDINI NAXOS, LETOJANNI with access by taxi to the roundabout.

Region CEFALU- prompt customer service only by phone. On at the moment Group tours are only possible in English.

The day before your flight home

1. Go to the reception and check if you have any unpaid bills for additional services (use of a minibar, telephone, etc.). If you have any debts, pay them.
2. Information about the return transfer time will be provided the evening before your departure at the reception of your hotel. If you have not received transfer information, please contact us by phone +39 391 434 4212.

Check out from the hotel

On the day of departure, hotel rooms are usually vacated by 09:00-11:00, and apartments by 09:00. Please hand over your keys to the reception before the designated time. You can leave your luggage in the hotel storage room.

To avoid various complications, please do not be late and arrive at the transfer 5-10 minutes before the specified time.

Arrival at the Italian airport for departure

1. During the return transfer from the hotel to the airport, the accompanying person will tell you the numbers of check-in counters, tell you about the process of check-in for the flight and baggage drop-off, passing passport and customs control, registration and receiving Tax Free.
   Attention! If your transfer was unaccompanied, but you have questions about registration, you can contact a company representative Tez Tour at the airport or at the information desk.
2. Check in for your flight (present your passport and ticket).
3. Drop your luggage at the front desk.
4. Get your boarding pass. Pay attention to the gate number (GATE) and boarding time (TIME) on board the aircraft.
5. Go through passport control (present your passport with visa and boarding pass).
6. Go to the departure hall and wait for the boarding announcement.

If you lose your passport, air ticket or luggage, we ask you to immediately inform a TEZ TOUR representative, who will tell you how you can solve the problem.

General information about the country

Geographical location

Italy is located in the south of Europe in the central part of the Mediterranean and occupies the Apennine Peninsula, the islands of Sicily and Sardinia and other small islands. The shores of Italy are washed by the waters of 5 seas: in the west - the Ligurian and Tyrrhenian, in the east - the Adriatic, in the south - the Ionian and Mediterranean. In the north, Italy borders with France, Switzerland, Austria, and in the northeast - with Slovenia. On the territory of Italy there are two tiny states: the Vatican (on the territory of Rome) and the Republic of San Marino (25 km from Rimini).

Capital - Rome.

The official language is Italian. (Please note that in many areas of Italy Russian is not spoken, and in some, English is not spoken even in hotels and restaurants, so we recommend taking a small Russian-Italian phrasebook with you to avoid problems. And you can find the most necessary expressions at the end of this memo.)

Climate

In most of Italy it is subtropical Mediterranean, in the north it is transitional to temperate. Summer is dry and hot, average temperatures in July range from +20 to +28°C, in August at south wind Siroccos increase to +40. Winter is mild, average January temperatures range from 0°C in the north of the country to +12°C on the Apennine Peninsula and islands (in Rome +9°C, in Venice +6°C, in Florence +7°C, in Naples +10° C). Snow stays only in the mountains.

Population

Italians, small ethnic groups speaking German, French and Slovenian in the north, Greek and Albanian in the south.

Religion

The official religion of the country is Catholicism (98%). There are Orthodox ( Orthodox church in Bari, Rome, Florence, San Remo) and Jews.

State structure

Parliamentary republic.

Official holidays:

• January 1 - New Year,
• January 6 - Epiphany,
• April 25 - Day of Liberation from Fascism,
• May 1 - Labor Day,
• the first Sunday of June is the Day of the Proclamation of the Republic,
• August 15 - Assumption of the Blessed Virgin Mary,
• November 1 - All Saints' Day,
• November 4 - National Unity Day,
• December 8 - Immaculate Conception,
• December 25 - Christmas,
• December 26 is St. Stephen's Day.
• A holiday with a variable date is Easter and the following Easter Monday.

Useful information

Stores

Venetian masks are a wonderful souvenir

Shops are open from Monday to Saturday 9.00 - 19.30. Some are also open on Sunday. Lunch breaks are usually from 13.00 to 15.30. Many tourist-oriented shops, department stores and supermarkets are also open on Sundays.

A system of seasonal discounts is widespread, especially in winter (from the beginning of January) and summer (from the beginning of July).

Particularly popular are “fashion towns” - country outlets, which are found in almost every region of Italy: a large selection of stores, incl. well-known brands that sell products at discounts.

TAX-FREE in most large and well-known stores.

Souvenirs

You can bring souvenirs from every region of Italy, including edible ones, which are not similar to souvenirs from other regions.

• Rome: rosary beads, figurines depicting symbols Eternal City: Capitoline wolf, gladiators, Colosseum.
• Florence: a copy of the famous statue of David, a notebook made of Florentine paper, terracotta items, and of course the jewelry and leather goods for which this city is so famous.
• Venice: carnival mask, carnival doll - a character from the Commedia dell'Arte, products and decorations made of Murano glass, lace and embroidery from the island of Burano.
• Milan: here we are talking primarily about fashion items, and among souvenirs we can recommend souvenirs related to Ferrari, Formula 1, and football.
• Verona: a figurine of Romeo and Juliet, a copy of the Arena - the famous Verona amphitheater, the famous Amarone wine.
• Sicily: ceramics, lava products, figurines depicting a Sicilian festive cart.
• Pisa: replica of the leaning tower.
• Siena: things with symbols/coats of arms of Conrad - different districts of this city.
• Padua: candles from the Cathedral of St. Anthony of Padua and his images.
• Bologna: replicas of two towers, symbols of the city: Torre Asinelli and Torre Garisenda, which were built in the 12th century.

And of course, edible souvenirs: cheese, wine, liqueurs, grappa, olive oil, balsamic vinegar, pastries, sausages and pasta, coffee, sauces, also unique in each region. Cheeses: Parmesan, mozzarella, Gorgonzola, Grana Padano, Asiago and many others. Wines and liqueurs: impossible to even list. Desserts: from hard cantucci and torrone to the most delicate panforte. Pasta: penne, spaghetti, tortellini, tagliatelle, tortellini, etc. You can safely buy them in any city or village in Italy and in your home they will remind you of sunny, fragrant Italy with its magnificent cuisine.

Museums, churches

Churches: Most churches are open from early morning until 12:00 or 12:30, then they close for 2-3 hours, reopen in the afternoon and remain open to the public until 19:00 or even later.

Major cathedrals and basilicas, including St. Peter's, are open all day. Cathedrals have automatic machines that turn on the lighting of church interiors. It is convenient to view the paintings on the ceilings and domes of churches through binoculars. With all the liberalism of the Italians, you will not be allowed into church or cathedral in shorts and too revealing dresses.

Museums: The day off for museums is usually Monday (except for the Vatican Museums). Museum opening hours vary and also depend on the time of year.

Restaurants

Italian cuisine is loved in many countries around the world. For her alone it would be worth going to Italy. You can enjoy all the nuances of Italian cuisine both in the most expensive restaurant and in modest trattorias. The quality of the food does not depend on the amount of the bill.

Please note that many restaurants, cafes and pizzerias close for lunch from 15:00 to 19:00. Restaurants have a day off.

The Italian meal itself looks like this:

Antipasti are served as an appetizer - toast with tomatoes, olives, smoked meats, carpaccio.

The first dish is pasta seasoned with various sauces, the recipes of which are passed down from generation to generation. Pasta is what is called pasta in Russia: spaghetti, horns, vermicelli, noodles (tagliatelle), feathers (penne), ears, shells, etc. The “first” category also includes rice dishes, for example, the famous risotto and, less often, soup, which Italians mainly eat during dinner.

The Italian second course is a steak with rare or crispy crust, the most delicate fish, a variety of seafood (squid, shrimp, lobster, lobster, octopus), baked poultry. All this is accompanied by excellent Italian wine.

The choice of desserts is huge: fresh fruit or macedonia (fruit salad), tiramisu, profiteroles, panna cotta, traditional cookies and semifreddo cakes, and, of course, Italian ice cream.

At the end of the meal, a “digestivo” is served, as usual, this is “amaro” - a balm infused with herbs that helps digestion, or grappa - the famous Italian grape vodka.

And be sure to have a cup of coffee: espresso, Americano, macchiato, but not cappuccino, which Italians drink only in the morning.

It is better to try real pizza in a pizzeria, where the pizza is prepared before your eyes, in real ovens, on wood (forno a legna).

Tips

The tipping system applies to the services of waiters in bars and restaurants, maids in hotels, taxi drivers and guides and amounts to 5-10% of the order cost. Paying a tip is not mandatory, but if the client is satisfied with the service, a tip is a sign of good manners.

Transport

Italy has a well-developed network intercity transportation. Trains and buses are convenient for transportation. Super-fast Eurostar trains are especially popular. Before boarding the train, you must validate your ticket (yellow/orange boxes are located in the station building and on the platforms).

There are metro stations in Rome, Milan, Naples, Genoa and Catania.

Tickets for trams and buses are sold at tobacco shops and newsstands. One ticket allows travel on all types public transport(metro, bus, tram) with transfers within 75-90 minutes after you have validated it.

It is very difficult to “catch” a taxi on the street. You need to go to a special parking lot or call a car by phone from a hotel, bar, or store.

To rent a car you need an international driving license and a credit card.

Medical care

Medicine is mostly paid. If you need medical attention during your holiday, please contact your insurance company immediately. The company's telephone number is indicated on the insurance policy. The insurance company representative will tell you which medical center or hospital to go to.

First aid kit

Before your trip, prepare and take with you a first aid kit, which will help you with minor ailments, save your time searching for medicines and eliminate the problems of communicating in a foreign language; in addition, many medicines can different countries have different names.

Time

Time lags behind Moscow by 1 hour during summer time, by 2 hours during winter time.

Money, bank work

The monetary unit is the Euro (EURO), 1 EURO = 100 eurocent. Banknotes: 500, 200, 100, 50, 20, 10 and 5 euros. Coins: 2 and 1 euro; 50, 20, 10, 5, 2 and 1 cents.
Currency exchange can be done at banks, at hotels (the rate is not very favorable) and at the airport.

Banks are closed on Saturdays and Sundays, and on weekdays they are open from 8.30 to 13.30 and from 15.00 to 16.30.

Exchange offices have more convenient opening hours, but when exchanging, pay attention to the amount of commission charged. In addition, dollars can be exchanged at ATMs, in which case only 10, 20 and 50 USD bills are accepted.

Convenient to use credit cards, which are accepted in almost all large stores, gas stations, restaurants, cafes and hotels.

Mains voltage

The mains voltage is 220 V, 50 Hz, but sometimes 127 V is also found (usually the voltage is indicated on or near the outlet). The sockets are European type, so there may be a discrepancy between the plug of Russian household appliances and computers and the Italian sockets. In this case, an adapter is required.

Veterinary control

Pets can be brought into Italy with a certificate from a veterinarian and valid rabies vaccinations.

Customs regulations

There are restrictions on the import of tobacco, alcohol and perfume. You can go through Italian customs duty free with no more than 200 cigarettes or 50 cigars, 1 liter of spirits or 2 liters of wine, 50 grams of perfume and 0.25 liters of cologne in your suitcase. There are no restrictions on the import of foreign currency. The export of large amounts must be authorized by customs authorities. Meat and dairy products are prohibited for import into Italy, and some airports prohibit the entry of any products.

In addition to personal belongings, every non-European Union citizen entering Italy can bring personal items needed during travel duty free. Personal items are understood as objects and things that a foreigner visiting the country uses, consumes or uses for his professional activities. At the same time, the purpose of these items and things must correspond to the nature and purposes of the trip around the country. The number of imported items and things is usually not limited.

For the export of works of art, precious stones and archaeological values, it is necessary to present a sales receipt and permission from the Ministry fine arts Italy.

Phones

Calls from Italy to Russia: +7 + area code + subscriber number.

Calls to Italy from Russia: landline numbers 8-10-39 + area code, starting with “0” + subscriber number; mobile phones +39 + subscriber number (do not dial “0” before the mobile phone number).

Calls in Italy between cities: be sure to dial "0" before the area code. “0” is not entered before the mobile phone number.

If you are calling from a hotel or private apartment, remember that preferential tariff from 18.30 to 8.00.

Useful phones

Help in case of emergency:

• Carabinieri (military police): 112;
• Police: 113;
• Fire protection: 115;
• Italian Automobile Club (assistance for motorists): 116;
• Ambulance: 118 (if this number does not work in the area where you are, call the police: 113);

Russian consulates:

• Rome, Via Nomentana, 116; tel 06-442 35 625, 442 34 031, 442 34 149;
• Milan, Via Sant’ Aquilino, 3; tel 02-487 07 301, 487 05 912, 487 50 432;
• Palermo, Via Orfeo, 18; tel 091-611 39 70;
• Genoa, Via Ghirardelli Pescetto, 16; tel 010-372 60 47, 372-63 04;

Russian Embassy:

• Rome, Via Gaeta, 5; tel.: 06-49 41-681, 06-49 41 681, 06-49 41 649;

Information for foreign tourists“Easy Italia” (including in Russian)

• from Italy tel: 039 03-90-39
• from Russia tel: 8-10-39-039-03-90-39

Russian-Italian mini-phrase book

When writing this article, materials from

When purchasing a tour, you must familiarize yourself with the tour program at the travel agency office or on the website. general information on all the conditions of its implementation and ask your questions to the manager.

Documents: Each tourist must have an identification document with him. Passport and/or photocopy of the passport, including pages about registration (registration) and citizenship, military ID, driver's license, birth certificate), for children under 18 years of age, going on their own without parents, written parental consent, tourist voucher or document, its replacement (voucher, booking sheet, contract) and insurance policy.

Equipment provided: the group is provided with a set of special mountain, water or hiking group equipment to complete the route in accordance with the chosen tour.

Required personal equipment: The list of things for different tours may vary, depending on personal account you will see him. Universal list: down jacket or warm jacket, waterproof clothing (raincoat, jacket, trousers), trekking boots, sneakers and flip-flops (light slippers), warm tracksuit and warm hat, cotton gloves, 2-3 T-shirts, shorts, woolen socks 2 pairs, thin socks 3-4 pairs, sun cap, sunglasses and cream, swimsuit/swimming trunks, flashlight, folding knife, matches, batteries, personal hygiene items.
The requirement for a set of personal items is nothing extra or heavy, since, in addition to them, you will have to carry food for the entire tour and group equipment.

Transport: provided depending on the number of tourists in the group: car, minibus, bus. Travel cargo is transported with the group. During a long journey to an active route, it is possible to spend the night en route in vehicle. On the routes there is a transfer of equipment provided by the travel agency from one group to another. Transport departs strictly on schedule, so do not be late to the place where the group gathers and where the vehicle is sent.

Escort: Throughout the program, the group is served by guides. The number of instructors and guides depends on the number of people in the group and is distributed individually for each route.

Accommodation: depends on the chosen tour. Water is taken from clean streams or rivers. Care is taken to ensure that the tourist is given the opportunity to have a pleasant evening. Tent camping are placed by tourists independently or with the help of instructors at each parking lot.

Nutrition: the main thing is three meals a day.
In the field, food is cooked over a fire, primus stove or gas burner. Meals along the route are light in weight and increased in calorie content. Tourists are required to participate in collecting firewood for the fire pit and are involved in cooking at their own request. The menu includes: canned meat, fish, butter, cereals, pasta, vegetables, tea, coffee, condensed milk, sweets. During the hikes there is the opportunity to fish (you need to take fishing equipment with you), pick mushrooms and berries.

Safety: You voluntarily purchased a ticket and know that the mountains are a place of increased danger to the health and life of city residents caught in the natural environment. In the mountains, weather changes occur very often. There are thunderstorms, snowfalls, strong winds, blizzards, low and high temperatures, rock and ice collapses, mudflows; people are affected by changes in altitude, temperature, increased ultraviolet activity of the sun and other factors. On the routes, signs of “mountain sickness” may appear, which can be relieved by vigorous activity and acclimatization.

On screes and moraines, move in a dense group “track by track” and strictly monitor each other and avoid large gaps that pose a threat. If there is a rockfall, give the command “rock” and take cover behind the nearest ledge.

There is active sun in the mountains, so you need to use sunglasses, sunscreen and not overuse sunbathing or swimming in mountain lakes.

Tours, except for climbing, do not require special training and everyone can participate in them, including children from 12 years of age, accompanied by parents or close relatives who bear full responsibility for them. Children under 16 years old unaccompanied by adults are not allowed on active routes. The technical skills necessary to successfully overcome the passes are acquired as the tour progresses.

Mountain Altai is an area where snakes and ticks are found. Despite the fact that in recent years there have been no cases of tick-borne encephalitis among our tourists, it is advisable to have vaccination and insurance.

The guides have a first aid kit with a set of medications necessary for the hike. Specific medications (allergic, asthmatic, hypertensive, etc.) must be taken with you.

Altai is a place where poisonous plants are found: hemlock, hemlock, hellebore, crow's eye, so you need to be careful and ask your guides about the possibility of consuming certain plants, herbs and berries.

You can also meet wild animals on the routes, so you cannot move away from the group for long distances (in terms of km and time), you must inform the instructors about all your absences.

Additional costs: At base parking lots, services not included in the cost of the program are paid additionally. The tourist bears additional expenses on his own.

Insurance: travel insurance for active route is a mandatory and integral part. For the safety of tourists on an active route, a tourist does not have the right to refuse insurance; refusal is possible only if he has insurance from another insurance company that guarantees assistance in the event of an insured event in the high mountainous regions of Altai. The cost of active routes on Mountain Altai Tourist insurance included: Reso-Garantia Insurance Company, which provides medical expenses and a one-time payment for accident insurance. Provision of insurance assistance (calling the Search and Rescue Service, helicopters, etc.) is carried out in accordance with the severity of the insured event.

To prevent tick bites, you should follow the following rules:
1. When going for a walk in the forest or on an excursion, you need to dress in such a way as to reduce the possibility of ticks getting under your clothes. Clothing should fit snugly to the body, preferably with elastic cuffs on the arms and trouser legs. It is easier to spot a tick on plain clothes.
2. Remember that the most ticks are in the grass, so for rest it is better to choose dry, open places with sandy soil. It is not recommended to bring picked flowers and branches from the forest. Every 15 minutes you need to do a superficial inspection of clothing, and every 2 hours - a full body inspection.
3. Along with following the basic rules, special protective measures should be used: chemicals, creams, aerosols. One of the means of prevention and treatment of tick-borne encephalitis is “Yodantipirin” - a drug that has antiviral, anti-inflammatory and immunomodulatory effects. This drug is sold in pharmacies.
4. If you are bitten by a tick, it is not recommended to try to remove it yourself. You need to contact medical workers or to route instructors who have experience in such situations. Remember that the faster the tick is removed, the smaller the dose of the pathogen it will transmit.

Tourist responsibility: In case of violation of the Rules of Travel in Transport, the company representative (driver) has the right to drop off the violator at the nearest traffic police post. In this case, compensation for the cost of travel and transport will not be made. In case of breakdown or loss of equipment received from a representative of a travel agency (or guide), you will reimburse the full cost of the equipment yourself. A tourist who intentionally conceals information about diseases that can lead to irreversible consequences on the route is fully responsible for everything that happens on the route. If a justified complaint arises during the tour, you should immediately contact a representative of the receiving party or the Carrier to eliminate the reasons for its occurrence. If the detected deficiencies could not be eliminated on site, it is necessary to draw up a written protocol, signed by the Customer and the representative.

A tourist on an active route must: observe the rules of personal safety and safety behavior on the route, carefully listen to the daily briefing before going out on the route, promptly follow all instructions and commands of the guide-instructor, and also listen to the recommendations. During the period of preparation for the hike, it is advisable to undergo a medical examination and promptly inform the hike leader about the deterioration of your health along the route. While the vehicle is moving, listen to the person accompanying you and strictly observe the departure time. It is prohibited to travel on a bus while intoxicated, as well as smoking and drinking alcoholic beverages inside the bus, as well as along the entire length of the active route.

The tourist should know that the route leader has the right: Take the necessary measures aimed at ensuring the safety of participants, up to changing or stopping the trip due to dangerous situations. natural phenomena and other circumstances, as well as, if necessary, providing assistance to the victim. After discussion at the group meeting, exclude from the list of participants any tourist who, due to moral qualities, sports-technical abilities, or health reasons, is not prepared to complete this route. If such a need arises during the trip, the tourist is delivered to locality to send him to his place of residence. Divide the group in an emergency situation, based on the actual availability of forces and means, the specific situation and the maximum probability of completing tasks to eliminate the accident.

We kindly ask you to respect the cultural and historical values, traditions and customs of the indigenous population of the Altai Republic.