Airline s7 services. Accompanying a child on S7 airlines. Cash compensation for flight delays - don't miss out

S7 Airlines, Russia: fleet, routes, passenger reviews.

S7 Airlines operates domestic and international passenger air transportation. The airline has two transport hub. The first is Domodedovo Airport in Moscow. And the second is in Novosibirsk, Tolmachevo airport. The hub in Novosibirsk has a long history, because S7 Airlines is a brand of Siberia Airlines.

The airline is actively implementing innovative solutions for customers. Its online service is one of the most convenient among Russian companies. The client through the website can not only choose convenient flight and register for it or see the current number of miles on your card, but also much more. S7 Airlines was one of the first in Russia to launch a mobile boarding pass service.

Flight geography

The bright green planes of S7 Airlines are immediately noticeable at any airport in the world. Their cheerfully painted sides can be seen on the runways of Europe, the Middle East, South-East Asia and Asia-Pacific region.

The average age of S7 Airlines aircraft is eight years.

S7 Airlines also flies a lot to the CIS countries. This airline often serves as a lifesaver on less popular routes. For example, S7 Airlines is one of the few airlines that regularly fly to the capital of Moldova. Therefore, if you want to go to Chisinau on an excursion to wine cellars or wander around the Old Town, you will still have to look for a better air carrier than S7. S7 Airlines flies a lot throughout Russia. The company's domestic routes are very diverse and well-structured, so you can choose the optimal connecting time.

Aircraft fleet

S7 Airlines boasts one of the youngest and most modern fleets civil aviation Russia. The average age of the aircraft is eight years. The S7 Airlines fleet consists of 20 Airbus A319, 15 Airbus A320, Airbus A310, Boeing 737-800, Boeing 737 MAX and Boeing 767-300.

Services on board

The airline's passengers can use the Extra Space service and book seats in the economy class cabin with the distance between the rows of seats increased to 25 cm.

Weight for free transportation luggage is 23 kg, and on board the aircraft passengers can take hand luggage up to 10 kg and dimensions 55x40x20 cm.

Business Class

The business class cabin is located at the front of the aircraft and is equipped with wide seats with adjustable backrests (some aircraft have a footrest and an adjustable headrest), a separate toilet room, individually wrapped blankets and pillows, and a specially designed menu will please any gourmet.

Passengers in this class have increased their free baggage allowance to 32 kg, and they can take two bags with a total weight of 15 kg into the aircraft cabin.

Loyalty program

The airline's clients can register and participate in the S7 Priority loyalty program. This program helps you earn miles and spend them on air tickets and services.

Contact Information

Airline address: Moscow, Tsvetnoy Boulevard, 30, building 16; tel.: 8 800 200-0007, 8 800 700-0707.

Accompanying a child on S7 Airlines- a popular service that “frees up” parents’ hands and allows them to send their child to relatives on their own, or rather, under the supervision of the carrier’s employees. To receive such a service, it is enough to buy a ticket for the required flight and fulfill the basic requirements of the airline. But more about everything.

Who are unaccompanied children?

According to S7 airline rules, an unaccompanied child is between 5 and 11 years old. In some cases, children under 16 years of age are included in this category (at the separate request of guardians or parents). The essence of the service is that parents hand over the child to the carrier at the point of departure, provided that another parent (guardian, guardian) will be waiting for him at the final destination.

The service of accompanying a child on an S7 aircraft is provided only on regular (transit and direct) flights. As for transfer flights, this option is not available for them. This opportunity is also “closed” to disabled people under the age of 12 who require special care.

Features of purchasing a ticket

Transportation of unaccompanied children to aircraft S7 requires advance purchase travel document. Thus, for those aged from 5 to 11 years, registration is carried out at rates taking into account the child discount and the carrier’s rules. Age is taken into account on the day of departure from the point of departure. If it is between 12 and 16 years old, in this case the discount does not apply to children.

Features of payment and price of service

Cost of accompanying a child on the S7 plane depends on the rate that can be found in the booking system. Registration is possible through the airline’s offices or with the help of a call center operator. The price of the S7 support service (for 2017) is:

• For flights within the Russian Federation- 3000 rub.
• For international flights- 50 euros.

In both cases, the cost is based on a one-way flight.

The option is available only after full payment for transportation has been made, as well as confirmation of the reservation.

What documents will be required?

Flight of children unaccompanied by parents with S7 Airlines requires prior registration. documentation. Here you will need:

• Air ticket.
• Paper (receipt) confirming payment.
• A document confirming the identity of the baby.
• Application for using the service of accompanying a child on an airplane. This document is issued at the carrier's representative office, at the registration desk or at any of the sales offices. It must contain the signatures of the parents. The application must also indicate the age, gender, name of the child, flight number, date and time of departure, information about the accompanying and meeting person. An example statement is given below.

• Parental consent issued by a notary. It must be in hand if the child is a citizen of the Russian Federation. The document must indicate the departure date, as well as the country of arrival.

How is the escort process organized at the airport and on the plane?

The algorithm of actions at the departure airport is as follows:

• Receiving passengers at the airport and checking documents.
• Signature of the employee responsible for accepting the child.
• Accompaniment from parents to the plane, including passage various types control (border, customs, aviation and others). In this case, children must independently answer questions from authorized employees.
• Handover to the responsible aircraft crew member.

Unaccompanied children on an S7 aircraft receive the following services:

• Supervision by a designated crew member throughout the voyage.
• Help with getting into place.
• Document storage.
• Providing food and drinks based on the standard diet.
• Help in finding a toilet room.
• Distribution of napkins, blankets and hygiene bags.

Upon arrival of the aircraft,:

• Handing over the child to the employee appointed by the carrier.
• Accompaniment to the arrival hall, as well as assistance in passing all control zones.
• Transfer to the meeting person indicated in the application.

Accompanying a child in S7 - responsibilities of representatives

Representatives also have certain obligations. They must bring the child 1.5 hours before departure (no later), check in for the flight and check in luggage. Next, an application for support is completed. You must have a ticket and all the necessary papers on hand, including a passport, insurance policies, birth certificate, as well as other documents confirming the possibility of entry and exit.

You are allowed to take a small bag with you on board the plane, which may contain warm clothes, a phone, documents, toys and medicine (if necessary).

S7 (s7.ru) is the official website of the S7 Airlines brand, which belongs to Siberia Airlines, which has existed since 1992 and today has air fleet of more than 70 Boeing, Airbus and Embraer aircraft. The web resource allows everyone to buy electronic air tickets for domestic and international flights S7, and also use nearby additional services, which include ordering a transfer, booking a hotel room, renting a car, etc.

S7 online services can be ordered not only through the website, but also using the official mobile application air carrier called S7 Mobile, which can be downloaded for free from the App Store and Google Play and installed on your tablet or smartphone.

The airline gives its virtual “friends” many exclusive offers, notifies them about new promotions, and holds sweepstakes and competitions with valuable prizes.

To book air tickets on the s7.ru website and save, use our free promotional codes. This is the name of the special discount codes that they represent. These are unique digital and/or letter combinations that give you the right to participate in the air carrier’s promotion.

All current C7 promotions with promotional codes are presented on this page of the website. Choose the one that suits the terms and conditions and click on the “Show code” button. The combination of letters and numbers that opens must be copied and entered into the field that opens by clicking on the “Add promotional code” link in the ticket order form on s7.ru.

The discount will be automatically applied to the payment amount immediately after clicking on the “Add” button. After entering the promotional code, the ticket price did not change? Most likely, an error was made when entering the discount code or some condition of the promotion was not met. We recommend that you re-read the description of the promotional code on our website and try using it again.

S7 services

On the C7 airline website you can book:

• Electronic tickets on domestic flights, which depart from Domodedovo Airport in Moscow and Tolmachevo Airport in Novosibirsk.
• Electronic air tickets for regular international flights to the Middle East, CIS, Southeast Asia, Europe, and the Asia-Pacific region.

Buyers can purchase both one-way and round-trip tickets. You can choose the appropriate flight class: economy, business, first class.

When booking plane tickets, you can order a whole range of additional services, which include renting a car in another city/country, booking a hotel room, insurance, etc. These services are provided by S7 partners.

The airline’s website also allows travelers to check in online for flights, monitor the schedule of arrivals and departures in real time, and view the airline’s fares. IN personal account regular customers S7 track quantity bonus miles under the S7 Priority loyalty program.

S7 Airlines is a Siberian airline with a wide domestic network of routes, flights are made to countries in Europe and Asia. The flights fly the most modern aircraft, and the company itself is part of the global aviation alliance.

About company

The history of the S7 Airlines brand began 60 years ago in the Novosibirsk region, when an airline called Siberia was founded. The first flights were made from a military airfield, but in 1992 the company became independent organization, and since 2005, flights have been operated under the S7 Airlines brand.
Contacts:
Official website of S7 airline: https://www.s7.ru/
Tel.: 8 800 700-0707 (Toll-free in Russia)
+7 495 783-0707 (Moscow)
VKontakte: https://vk.com/s7airlines
Odnoklassniki: https://ok.ru/s7airlines
Instagram: https://www.instagram.com/s7airlines/
Youtube: https://www.youtube.com/user/S7Group

Achievements of the company to date:

1. It has 72 aircraft from foreign companies. One of the most modern aircraft fleets in the country.
2. The airline is part of the Oneworld global aviation community. Membership in this union means full compliance with all flight safety and quality standards.
3. It is possible to book and purchase tickets and additional services online.
4. Regular clients of the company under the S7 Priority program can accumulate miles for each flight and exchange them for bonuses from the air carrier.
5. S7 Airlines is in the top 100 best airlines in the world.
6. As of 2017, the company has the highest reputation rating among Russian air carriers.
7. In the Russian top employers, S7 Airlines ranks 4th.
8. Since 2004, the company has received many prestigious awards and prizes in the field of transportation, corporate strategy, marketing, loyalty program, etc.
9. At the end of 2016, S7 Airlines took 4th place in the European punctuality rating, becoming the best Russian airline thanks to minimal flight delays.
10. It is part of the large association of S7 airlines, whose services were used by 13.1 million people at the end of 2016.
11. Offices in 30 countries.

You can contact the company’s contact center by calling:

• 8 800 700-0707 (toll-free in Russia);
• +7 495 783-0707 (Moscow);
• +7 495 777-9999 (Moscow).

Bank details:

Russia, 633104, Ob, Mozzherina Avenue, building 10, office 201
Novosibirsk region
PJSC Siberia Airlines
TIN 5448100656
Gearbox 997650001
BRANCH "NOVOSIBIRSK" OJSC "ALFA-BANK" NOVOSIBIRSK
BIC 045004774
Account number 40702810800150001696
C/s 30101810600000000774

How to check in for a flight online

You cannot register through the site if:

• unaccompanied minor passenger;
• the passenger belongs to a special category of citizens (seriously ill, in need of special equipment or unable to move independently);
• animals are transported;
• luggage space required.

You can receive your boarding pass via SMS on your phone or as a PDF file to the email address you provided during check-in. It is also possible to print your boarding pass in advance or get it directly at the airport. To print, you just need to bring your smartphone with the barcode to the reader in a specially designed kiosk.

When boarding the plane, you can provide either a paper or an electronic copy of your boarding pass.

The registration process itself is simple:

1. Go to the company’s official website and go to the “Check-in” tab.
2. For identification, the system will require you to enter the number of the ticket or reservation itself (this data can be found in the purchase confirmation).
3. The surname must be entered in Latin letters without errors. Next, all you have to do is click the “Register” button.
4. Check the boxes for your last name and all passengers, if the check-in is for several people, also leave a check mark for the selected flight. The system will prompt you to familiarize yourself with the list of items prohibited for transportation, after which you can click “Continue.”
5. After the completed manipulations, the selection of seats on the plane is made automatically by the system. If necessary, you will have to pay a certain amount to change them, the amount of which depends on the chosen tariff. S7 Priority members can choose seats without paying a fee.
6. When you change seats on the plane, a detailed diagram of the cabin appears. Already occupied places are marked in gray, and those that are still free are marked in white. To select a suitable location, just one click of the mouse is enough, after which you need to click “Save and Continue”. Seats can be changed at any time while online registration is open.
7. The boarding pass must be downloaded in PDF format and sent to your email or phone. If necessary, you can print the document at the airport terminal or at the check-in counter.
8. WITH boarding pass in paper or electronic form, you need to arrive at the airport in advance so that you have enough time to go through all the necessary formal procedures: checking in your baggage, going through security control, etc.

Affordable S7 Airlines fares

The airline has four main fares:

• Economy Basic. Suitable for anyone who is used to traveling light. In addition to the flight itself, the fare includes hand luggage up to 10 kg. It is important to take into account that you cannot choose a place in advance; you will have to pay a service fee and meals for an additional fee. Only passengers with children can book a seat in advance free of charge.
• Economy Flexible. The ticket includes luggage ( Weight Limit 23 kg), not counting the permitted hand luggage. You can select a seat on the plane at no additional cost, as well as change this option without additional fees before departure.
• Business Basic. Flight in business class, maximum baggage weight 32 kg, hand luggage 15 kg. You can change your departure date or flight by paying a fee. Tickets purchased at this rate are non-refundable. Meals are free.
• Business Flexible. Any changes to the ticket can be made free of charge and money can be returned at any time. The passenger has the right to carry with him, without additional payment, 2 pieces of luggage with a total weight of 64 kg and 2 pieces of hand luggage of 15 kg each. Meals are free.

Nutrition

In Economy tariffs you can order meals for an additional fee, subject to:

• flight lasts from 3 hours;
• payment is made no later than one day before the flight.

For business class passengers, meals are included in the ticket price. From the presented menu you can choose (economy and business class):

• food for babies;
  
• children's menu;
  
  
• vegetarian;
  
  
• Muslim;
  
  
• low lactose content;
  
  
  
• gluten free.
  
  

All sets except the infant set include vegetable salads and a hot dish, bread (except for the gluten-free menu), a sweet dessert and a drink.

The Economy Basic fare does not allow for baggage allowance without additional fees; for other passengers the following requirements:

• Economy Flexible. 1st place, weight 23 kg.
• Business Basic. 1st place, weight 32 kg.
• Business Flexible. 2 places, each 32 kg.

In all cases, the maximum allowable volume of baggage per piece must not exceed 203 cm in the sum of height, length and width. If the dimensions are larger, the luggage is transported in the luggage compartment of the aircraft.

What can you carry except baggage without additional fees:

• ski set (1 piece);
• snowboarding equipment along with the snowboard itself and protective equipment (up to 23 kg in economy class and up to 32 kg in business class, sizes are not limited).

Excess permissible weight must be paid for - equipment is carried in this case as oversized luggage according to S7 Airlines tariffs. Any baggage and hand luggage can be checked in only at the airport; this cannot be done online.

There are weight and size restrictions for carry-on luggage; this is done to ensure that passengers feel comfortable and safe in the cabin. Standards for S7 Airlines:

• Economy class - up to 10 kg, maximum dimensions 55x40x20.
• Business class - 2 pieces up to 15 kg each.

You can check whether your hand luggage meets the permissible parameters for weight and dimensions using the restrictive limits at the airport.

Vacancies S7 Airlines

On this moment The airline has vacancies available in the following areas:

• administrative staff;
• engineers;
• marketing and advertising;
• teaching;
• ground support;
• information Technology;
• flight personnel;
• finance.

You can see in detail which vacancies are available in your region on the company’s website at: https://www.s7.ru/home/about/vacancies/.

Flight attendant vacancy

A flight attendant's job responsibilities include serving passengers in the cabin and ensuring their safety. Basic requirements for applicants:

• education not lower than secondary vocational;
• English from upper intermediate and above;
• good health;
• vision from “-3”;
• politeness;
• ability to get along with people and work in a team;
• stress resistance.

You must have your passport with you at the interview. Training for the position of flight attendant is carried out at the expense of the company and lasts 2.5 months, and a stipend is paid for the duration of the study. Other conditions:

• place of work - Pulkovo, Domodedovo;
• employment and social package according to the Labor Code of the Russian Federation;
• additional social package from the airline (benefits for employees, etc.);
  flights throughout Russia and to several dozen countries around the world;
• friendly staff.

How to return a ticket

You can refuse the purchase online or by contacting the contact center at the general number 8 800 700–0707 (the call is free in Russia).

You can cancel your ticket purchase online yourself, only for domestic flights. In all other cases, you need to contact the S7 Airlines contact center.

If the ticket was purchased not through the website, but at sales offices, the buyer must appear there in person. You must have a passport or other identification document with you.

What you need to know:

• the money will be returned to the account within 20 working (!) days;
• To return a ticket when visiting the office in person, you need to pay a fee;
• all actions to return a purchase must only be in accordance with the rules established for each tariff separately.

All additional expenses for the part of the ticket that was not used are refunded in full, except for the conditions of a specific fare.