Grand Bahia Principe Punta Cana – Reviews. Grand Bahia Principe Punta Cana – Reviews Grand Bahia Punta

Grand Bahia Princip, Dominican Republic, Punta Cana, October 2015

Overall rating - 9.3/10
Service - 10
Food - 9
Accommodation - 9

We had been planning to go to the Dominican Republic for a long time, the only thing that bothered us was the long flight, and we finally decided to go. We chose Gran Bahia Princip for our holiday - the hotel turned out to be heavenly. The territory is huge, we didn’t have time to go around everything. Several swimming pools, a water park for children, mini golf, a mini club, a gym - a rich infrastructure! There was also decent free internet in the hotel lobby, although only for one hour from one device - enough for correspondence with relatives. Meals at the hotel – buffet, and the variety of dishes was really off the charts. The menu was full of meat, seafood, vegetables and fruits. I especially liked the Dominican ice cream, it was especially delicious! At lunch and dinner, drinks are served by waiters, and they work very quickly and carefully. Every evening there was a themed dinner, plus there were 6 different restaurants on site (visiting them by appointment) - we liked Japanese and Mexican. There were also bars and snack bars near the pools and on the beach - in general, it was impossible to go hungry in the hotel! The coast and ocean are gorgeous. The sand on the beach is powdered sugar, walking is a pleasure! There are plenty of sunbeds and umbrellas, and you can also rent kayaks for an hour, of course, if the weather is normal. We weren't very lucky with the weather. At the beginning everything was great, no waves, no algae - water surface like glass, and in the end it was impossible to enter the water, only at the buoys the marine flora did not interfere with swimming. But this did not spoil the holiday. The Dominican Republic amazed us with its beauty and hospitality.

Gran Bahia Principe, Punta Cana, Dominican Republic, September 2015

Overall rating - 9.7/10
Service - 10
Food - 10
Accommodation - 9

We rested here with our daughter for 10 days. We stopped by after lunch, literally in ten minutes everything was done, they gave us an envelope with the Internet password and we checked in. The apartments are spacious, with plenty of room to roam around. Everyone was provided with towels and bath accessories. In general, the service is at the highest level. Room cleaning is high quality, daily. At the same time, when they put up a sign asking for cleaning, they cleaned more thoroughly. A gorgeous huge outdoor pool for adults and a separate one for small ones. Entertainment activities are also held here. My wife and daughter went to water aerobics and something else. There are a lot of electric cars going to the sea, there are a large number of them, so there is no crowding. The sea itself is, of course, very beautiful. White sand when there were no algae - crystal water, just a sight for sore eyes. When there was a lot of algae, we walked along the shore in search of a place where there was less of it. This is perhaps the only negative. I was pleased with the restaurant. Always delicious, the dishes change, the service is unobtrusive but impeccable. I just want to say “thank you” for a wonderful vacation.

Alexander

Hotel Principle Punta Cana, Punta Cana, Dominican Republic, September 2015, Paroy

Overall rating - 10/10
Service - 10
Food - 10
Accommodation - 10

In my opinion, the hotel is wonderful! A beautiful well-groomed area that is pleasant to stroll through. A fairly large hotel room, where it is pleasant to return after the beach in the heat. Just a celebration of the stomach, not restaurants! We tried European cuisine, Mexican and Japanese. I liked absolutely everything! Another thing worth noting is the cocktails, they are really good. The hotel staff know their job and do it perfectly. Very cool animation program. A magnificent pool, we used it to escape the seaweed. By the way, the weather did not disappoint - average temperature During the rest it was about 30 degrees, but it didn’t steam, although there was decent humidity here. But this is true, by the way. And the hotel itself and its staff were remembered only for positive aspects.

Hotel Principe Punta Cana, Punta Cana, Dominican Republic, May 2015

Overall rating - 10/10
Service - 10
Food - 10
Accommodation - 10

We were traveling to the Dominican Republic for the first time; before that we had been to Turkey and Greece, so we have something to compare with. We chose the Gran Bahia Punta Cana hotel complex because reasonable price. We had a really great time! The territory is huge, there are many two- and three-story buildings, these are all the hotels in this complex. There is a large swimming pool for adults and children, and one indoor type. There are even bars in the main pool that you can swim to and sit on an underwater chair! Electric trains run throughout the territory; we used them to get to the beach when we were too lazy to walk. Very clean everywhere, greenery, palm trees, just a fairy tale! There was a storm of emotions when they began to distinguish parrots on the branches))) We have never had anything like this before! The room was spacious and comfortable. They provide bathrobes and slippers, and constantly replenish personal care products. There is a hairdryer, iron and even an umbrella in case of rain, that was completely unexpected). Air conditioning and ceiling fan work properly, minibar is included in all inclusive. Regarding the restaurant, I can say that we did not see any dissatisfied people. The buffet is simply a cornucopia of food. For every taste and in any quantity. There are also themed restaurants on site; they require reservations in advance. We found out about this too late and we were unable to get in. But even this was not very disappointing, because every day in the main restaurant the menu was different! Now about the sea. Very, very warm! We were lucky, the amount of algae was very small throughout our holiday! Azure water, velvet sand, shade from palm trees... Mmmm... Well, to be specific - beach towels can be changed daily, there are plenty of sunbeds, and any algae that has been caused is constantly removed. The staff is very qualified, especially the chefs. They speak English well, some understand Russian. What can I say, my husband and I have only the most pleasant memories, I think we will visit this wonderful country again this summer!

January 2015, With family

Overall rating - 9.7/10
Service - 10
Food - 10
Accommodation - 9

The vacation turned out to be amazing - we spent two weeks in Gran Bahia, in Pnuta Cana. The hotel rooms can be described in three words - space, comfort and luxury. We lived in villa 17, the apartment was bright and well-kept - the main thing was that the furniture was not worn out and there was snow-white linen. The minibar included water, tea, coffee and beer and was replenished regularly. There were no complaints about the cleaning either, the girls did a great job! The air conditioner and other equipment never failed, only the room key was changed several times, it became demagnetized and did not work - this was the only thing that threw me off balance. The staff is very courteous - they came to help at any time of the day or night. The restaurants provided service with lightning speed, and even if problems arose, all other employees did not remain bystanders. By the way, some speak excellent Russian, so there was no barrier in communication either. The hotel also had its own shopping area, the prices there, of course, went through the roof, but we bought several souvenirs. Another little tip, take dollars with you - the most popular and profitable currency in these places!

September 2014, Couple

Overall rating - 10/10
Service - 10
Food - 10
Accommodation - 10

Pros: The hotel's restaurants and bars are open 24 hours a day, even on the beach.Trains run around the hotel grounds, taking guests to the beach in no time.A variety of entertainment activities for adults and children at any time of the day.The food is amazing, lots of seafood and fruits.Interesting diving activities, swimming with dolphins, helicopter rides.Suitable for recreation of all categories of tourists.

Cons: The excursion to Saon Island is not impressive.

May 2014, Couple

Overall rating - 9.7/10
Service - 10
Food - 10
Accommodation - 9

Pros: The territory is huge, fragrant, rich in a tropical garden where parrots live.The beach is luxurious and snow-white.The food is beyond praise.Not far from the hotel there is a market in the Punta Cana resort, where you can profitably buy souvenirs and necessary goods by bargaining with sellers.

Cons: Check-in to the selected room is not on time.Upon arrival, the staff resettles you into a worse room with a view of the construction site; you have to ask for a long time to be moved.

April 2014, With friends

Overall rating - 9.7/10
Service - 9
Food - 10
Accommodation - 10

Pros: There are many villas in the complex's infrastructure; tuk-tuks run from the lobby to the beach.There is a whole water park for children, and mini golf for aesthetes.Every day one hour of Wi-Fi in the lobby is free.The restaurant menu is varied with vegetarian and dietary dishes.Canadian and US dollars are accepted for payment.

Cons: Animation for children in English and Spanish.There is no hood in the bathroom, so there is a lot of moisture there.

April 2014, Couple

Overall rating - 9/10
Service - 8
Food - 9
Accommodation - 10

Overall rating - 9.3/10

Service - 9

Food - 10

Accommodation - 9

Pros: Children's pools and water park for the little ones.Live music and discos on the beach.Wi-Fi is free every day.For dessert - heaven for sweet tooths.Light blue Atlantic ocean with azure waves.Among the excursions, we note safaris, helicopter rides and whale walks.

Cons: There are a lot of Americans and Canadians in the hotel and they behave disgustingly.Sometimes there is a lot of algae in the water.

December 2013, With friends

Overall rating - 8.7/10
Service - 9
Food - 9
Accommodation - 8

Pros: Cleaning is thorough, daily.A variety of entertainment programs throughout the day and until late at night, which are held both on the beach and by the pool.The food in the main restaurant is delicious and very varied.

Cons: The hotel territory extends inland, so the path to the beach from the distant buildings is long.Check-in is problematic; the room that was booked is provided after painful negotiations.Lots of mosquitoes, including in the room.There are not enough umbrellas on the beach.

Punta Cana , Dominican Republic

Hotel Grand Bahia Principe Punta Cana

The luxury hotel complex Grand Bahia Principe Punta Cana 5* consists of two hotels Bahia Principe Bavaro and Bahia Principe Punta Cana of the Bahia Principe Club Premier, which is located a short distance from the beach. The Grand Bahia Principe Punta Cana 5* hotel offers its guests a carefree holiday on a gorgeous snow-white beach. Professional animation team Hotel Grand Bahia Principe Punta Cana 5* provides daytime entertainment programs at the main pool and on the beach, and evening shows are held at the Tropicana Theater. Large territory, comfortable rooms, excellent food and a lot of entertainment will provide guests of the Grand Bahia Principe Punta Cana 5* hotel unforgettable vacation in a tropical paradise. For the convenience of moving guests, a bus runs around the territory of the Grand Bahia Principe Punta Cana 5* hotel. Hotel Grand Bahia Principe Punta Cana 5* is perfect for family vacation with children, as well as for wedding ceremonies and banquets.

Location of the Grand Bahia Principe Punta Cana Hotel

Hotel Grand Bahia Principe Punta Cana 5* is located 20 km from Punta Cana Airport and 70 km from La Romana Airport, on the Atlantic coast.

Rooms at the Grand Bahia Principe Punta Cana Hotel

Hotel Grand Bahia Principe Punta Cana 5* offers its guests luxurious rooms various categories, equipped with all modern amenities, conducive to a comfortable and carefree holiday.

Junior suite

Rooms located at the greatest distance from the beach. The room has a balcony or terrace, 1 double or 2 single beds, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub and bath amenities, hair dryer, magnifying mirror, minibar.

Junior suite superior

297 rooms with an area of 43 sq. m. The room has: a balcony or terrace, a bedroom with 1 double or two single beds and a separate living area, a sofa, air conditioning, a ceiling fan, a TV, a coffee maker, an iron and ironing board, a bathroom with a bathtub and bath amenities, a hairdryer, magnifying mirror, minibar.

Club golden

384 rooms with an area of 43 sq. m., are located closest to the sea. Features: balcony or terrace, bedroom with 1 double or 2 single beds and separate living area, sofa, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub, separate shower, bath amenities, hair dryer, magnifying mirror, minibar, safe, telephone. Guests of these rooms are additionally provided with: separate registration, free in-room safe, bathrobes and slippers, beach towels in the room, 24-hour room service, turndown service, Internet access and 4 dinners in a’la carte restaurants during their stay.

Restaurants, bars

For the comfort of guests, the Grand Bahia Principe Punta Cana 5* hotel has 3 restaurants offering buffet meals, as well as 7 a'la carte restaurants: Mexican, Italian, Japanese, French, Mediterranean, grill restaurant, and a restaurant , offering a variety of seafood dishes.

The restaurants of the Grand Bahia Principe Punta Cana 5* hotel have a strict dress code.

During the day, guests of the Grand Bahia Principe Punta Cana 5* hotel can have a pleasant time in 10 bars offering a large selection of soft, alcoholic and non-alcoholic drinks and light snacks.

Swimming pools

Guests of the Grand Bahia Principe Punta Cana 5* hotel can refresh themselves and swim in 2 fresh water swimming pools with a section for children.

For business

For guests, the Grand Bahia Principe Punta Cana 5* hotel has an equipped conference room that can accommodate up to 300 people.

Hotel services

laundry
shop
car rental
Internet
internet cafe
conference room

In the room

room service
telephone
TV
free minibar
tea and coffee set
coffee machine
paid safe in the room
robes, slippers
individual air conditioner

Entertainment

animation
disco
casino

For children

kids club
animation for children
disco for children
children's pool

Sport

sports/gym
tennis courts
aerobics
beach volleyball
non-motorized aquatic species sports
mini golf

Beauty and health

cosmetic procedures
spa center
jacuzzi
massage
sauna

Beach of the Grand Bahia Principe Punta Cana Hotel

First line of the beach. Sandy beach, belongs to the hotel. Entrance to the beach, sunbeds and canopies is free. The entrance to the sea is gentle.

Opening of the beach club LAS OLAS at COMPLEX BAHIA PRINCIPE PUNTA CANA-BAVARO

Dear friends and colleagues!

COMPLEX BAHIA PRINCIPE PUNTA CANA-BAVARO is pleased to announce the opening of the new beach club LAS OLAS. Showcasing a modern, open and fresh concept, it offers a wide range of a la cart restaurants and beach snacks to our mutual clients from all 7 hotels in the complex.

Best regards, Pegas Touristik.

Dear friends and colleagues!

On the territory of the hotels Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro, Luxury Bahia Principe Ambar, Luxury Bahia Principe Esmeralda there will be renovation work:

Las Olas I and Las Olas II. The work will take place from July 1 to December 15, 2019. Working hours are from 08:00 to 20:00. Services (snacks and drinks) will continue to be provided as usual, but at the Piscis Restaurant and other points located around the main pool and beach. The rooms closest to this area at Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro and Luxury Bahia Principe Ambar will be locked and unused during this period to minimize any inconvenience guests may experience.

12/15/2019 repair work at LAS OLAS is completed!!!

Luxury Hotel Bahia Principe Esmeralda is creating new water park . It will be located next to the Los Geranios Buffet restaurant. They will also build a snack bar with a terrace nearby. Work began this week and will continue until May 15, working hours from 09:00 to 18:00. Slides will be installed and the water park will be ready for use on September 15th. Due to the location of the work, no major disruption to guestrooms is expected.

Repair on the lobby bar terrace at the Grand Bahia Principe Punta Cana will take place from August 20 to November 30. Due to the location of these works there should not be any problems in the rooms. All services will continue as usual in the lobby bar.

12/15/2019 renovation work on the lobby bar terrace has been completed!!!

Best regards, Pegas Touristik.

Dear friends and colleagues!

FANTASIA BAHIA PRINCIPE PUNTA CANA - access to Grand hotels:

LUXURY BAHIA PRINCIPE FANTASIA. GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.

LUXURY HOTELS (Esmeralda, Ambar) - access to Luxury hotels and Grand hotels (no access to Fantasia):

LUXURY BAHIA PRINCIPE AMBAR. LUXURY BAHIA PRINCIPE ESMERALDA. GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.

GRAND BAHIA PRINCIPE AGUAMARINE - access to Grand hotels (Turquesa, Bavaro, Punta Cana, no access to Luxury and Fantasia):

GRAND BAHIA PRINCIPE AGUAMARINE (ex LUXURY BAHIA PRINCIPE AMBAR GREEN). GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.

GRAND HOTELS (Bavaro, Punta Cana, Turquesa) - access to 3 Grand hotels (no access to Grand BAHIA PRINCIPE Aguamarine, Luxury, Fantasia):

GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.

Buffet restaurants are excluded from this rule. Guests must use the main restaurant at the hotel where they are staying.

Best regards, Pegas Touristik.

Restriction of the country's Central Bank on currency circulation

Dear friends and colleagues!

We inform you that, according to the instructions of the Central Bank of the Dominican Republic, 200 and 500 euro bills are not accepted at hotels. Banknotes with a maximum denomination of 100 euros and US dollars are accepted for payment.

Best regards, Pegas Touristik.

There are no news of this type

From 01.02.20-12.02.20, my friend and I went to the sunny Dominican Republic. The flight was not easy - 12 hours. By the end, I no longer had the strength to sit; passengers crowded around the emergency exits and toilets. There were no flight delays in either direction (I don’t count 20-30 minutes as a delay). Upon arrival we passed quickly customs control What immediately surprised me was the attitude of the local customs officers. Everyone smiles at you and asks “how are you?” We passed control in about 15 minutes. Then we received our luggage, boarded the Pegasus bus and drove to our hotel in about 20 minutes. We were on holiday with a friend at the Bahia Principe chain hotel. In the Punta Cana area (the largest and most developed resort area of the Dominican Republic). This hotel brand includes and unites 7 hotels over a vast territory: Grand Bahia Principe Turquesa, Grand Bahia PrincipePunta Cana, Grand Bahia Principe Bavaro, Grand Bahia Principe Aquamarine, Luxury Bahia Principe Ambar, Luxury Bahia Principe Esmeralda, Fantasia Bahia Principe Punta Cana. Each hotel has its own territory, its own reception, its own restaurants, beach area and entertainment program. The entire territory is well-groomed, a huge number of staff work around the clock. If you go outside the hotel territory, there is dirt, garbage, and what was most surprising for us is that they have no palm trees, just an ordinary-looking forest, we decided that this is the hotel territory being planted specifically for tourists. We were guests of the Grand Bahia Principe Punta Cana Hotel. This hotel is a mirror image of the Grand Bahia Principe Bavaro. We could enter the territory of this hotel, and they, accordingly, entered ours. We did not have access to other hotels. ACCOMMODATION. There are 2-3 storey villas on site. We lived in villa number 12. It is located in the middle between the reception (where we had breakfast, lunch and dinner) and the ocean. There are 6 rooms on each floor. We took a DBL superior room. Despite the fact that the hotel claims to be 5 stars, in this country it is far from 5 stars if you compare the room with the same Pattaya. However, the room is spacious and clean. Two separate wide 1.5 beds (or one large, as needed). Sofa, 2 armchairs, coffee table, wardrobe, safe. There are also 2 chairs and a table on the balcony. Plasma TV (there are 2 Russian channels), free minibar, tea, coffee, sugar. In the bathroom there are shampoos, conditioners, soaps, towels for feet, face, hands, large towels. There are no slippers, bathrobes or toothbrushes; we took them from home. The safe is very sophisticated. We first tried to set it up ourselves, using a translator and instructions in English, but in the end I had to call a specialist for help. Wi-fi was recently installed in the rooms; previously it was only in the lobby. When you check into the hotel, you are given the Wi-Fi password; it is issued personally to the room. Registration is simple, enter your email number, then on the “booking” tab enter your password and then agree to the terms of service, you’re done. But please note that the password on iPhones is only valid for 15 minutes, then you need to reconnect again (as they explained to us, this is due to the security system of iPhones). It works without restrictions on other phones. Room cleaning is done daily. I can’t say for sure, but it seemed to us that towels and bed linen were changed every day. The cleaning was of course a “4-”, but it didn’t bother us much. Always left a $1 tip. Both the cleaning lady and the waiters. It’s a small thing for us, but it’s nice for them. Plus, everything is so organized with them, everyone tries to do their job well, deliver maximum comfort to the client, which is worthy of additional reward and motivation. NUTRITION. At the entrance to the restaurant you are greeted and escorted to a specific table. This is done so that guests do not run around looking for a table; the staff does this for them. The waiters are smart, they look neat, they always wear a white shirt, black trousers and shoes (and this is in 30 degree heat). A mandatory attribute is a smile and a good mood! They always ask how you are doing, joke, and give compliments. The food at this hotel is of course excellent. The pastries served for breakfast are simply divine. Here the chef can prepare you scrambled eggs or an omelet from the ingredients you choose. They also bake pancakes and pancakes. Huge selection of cheeses, sausages, fruits and other food. Waiters serve coffee and tea. For lunch and dinner there is already a large selection of meat and fish prepared in different ways. Also pizzas, hamburgers, spaghetti. We never left hungry. There is something for everyone. You are also given the opportunity to visit 5 a la carte restaurants for free, but this can be done by appointment in the lobby at the Guests service counter. There are computers on which you can choose the date and time of your visit. But it’s better to do this immediately upon arrival, since there are a lot of guests and there may simply be no empty seats. We really liked all the restaurants we visited, both in terms of food and service. ENTERTAINMENT In the evening, an animation program takes place on site in the Theater and Village. The schedule of events is posted at the reception. Every day new program, but it is scheduled for a week, then everything repeats itself. There is also a karaoke bar and nightclub. Large quantity shops where you can buy sunscreen, hats, capes, swimming circles, glasses, alcohol, food (chips, chocolates, snacks, etc.). Be careful with topical creams and sun exposure. On the 3rd day we developed an allergy to the sun, which in turn was provoked by sunscreen. So stock up on antihistamines and prednisolone in case of swelling. This is a common problem among Russians; apparently our skin is too sensitive to the southern sun, and acclimatization when flying from winter to cold does its job. OCEAN The territory of Punta Cana is washed by Atlantic Ocean. The ocean is certainly fabulous. Today it is calm - clear blue water, and tomorrow - big waves. Sometimes algae washed up from the Sargasso Sea, but there was not much of it. In general, our beach was one of the best on the entire coastal territory. At the neighboring hotels, a tractor removes algae from the territory, everything is dug up, the sand is yellow, which is not very beautiful. At our hotel, all the algae was removed by hand, the sand of the beach was white, there were many umbrellas, there were enough sunbeds for everyone, but to get a place in the shade, of course, you need to arrive early. In general, the sea is warm and the entrance is shallow. Air temperature during the day is 28-30 degrees. In the morning and at night the temperature is 23-24 degrees, which is quite comfortable. Plus, on the Atlantic there is always a strong wind, the heat is not felt. During the day there is animation on the beach for both children and adults. The contingent on vacation is mainly: Americans, Canadians, Swedes, Germans, French, a few Russians, no Chinese, which is a definite plus. In order to see blue azure, you need to visit the Caribbean Sea. We went there when we chose an excursion to the island. Saona (we purchased it from the company "Two Bananas". We recommend it. Guide Dimas - one love). Be sure to attend the show at the Coco Bongo club. This is an indescribable delight. All excursions in the Dominican Republic cost around $100, and it’s not budget-friendly, but you may only visit this country once; you need to make the most of your trip. Overall, we rate the holiday 10 out of 10. The Dominican Republic is heaven on Earth, as it is!❤️…

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5.1.5. "Two Bananas" may terminate the provision of Services without paying compensation to the Buyer if the Buyer makes it impossible to provide the Services through rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate damage caused to “Two Bananas” in the amount of the full cost of the Services and other losses.

5.2. Cancellation of booking and provision of Services by the Buyer:

5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by email or other means of communication specified in the contacts section. A previously unpaid excursion must be canceled at least two days before it takes place. If the excursion or service has been paid for in advance (as required internal rules company and a cooperation agreement with the contractor “Two Bananas”), a 100% refund is possible if there is a valid reason for canceling an excursion or service, as well as informing “Two Bananas” in advance (at least 4 days).

5.2.2 If on the start date of the tour/trip the Buyer does not appear at the appointed time at the meeting point, then “Two Bananas” reserves the right to withhold the full cost of the Services.

6. Responsibility of the parties and resolution of disputes

6.1. For all issues not regulated by these Terms and Conditions, the Parties agree to be governed by the laws of the Dominican Republic.

6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of “Two Bananas” immediately and must include arguments regarding the inconsistency of the Services described on the website and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait for its justified complaint to be resolved locally, and to accept the proposed solutions to continue providing the Services. If the Buyer’s complaint cannot be resolved immediately and on the spot, then the Buyer has the right to send it along with documents confirming his innocence, by email or other means of communication. Two Bananas will consider the complaint within a reasonable time and in accordance with these Terms and Conditions. Return cash, after consideration of the complaint, can be carried out in an amount equal to the unprovided part of the Services, according to the calculations of “Two Bananas”, but cannot exceed the full cost of all Services provided.

6.3. "Two Bananas" is not responsible for services/products provided by third parties.

6.4. "Two Bananas" is not responsible for injuries, damages, losses, accidents, delays or deviations from the schedule, expenses or other problems incurred by the Buyer in connection with the violation of obligations on the part of hotels, transportation companies or other companies and persons providing services, included in the Services purchased by the Buyer.

6.5. If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable under the laws of the Dominican Republic, it will be deleted from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be binding.