Rules for carrying hand luggage. Baggage Guide - Emirates Airline Emirates Baggage Allowance

On flights to/from the USA, Australia and New Zealand, as well as transit flights through these countries, powdery substances in containers of 350 ml or larger are not allowed on board. hand luggage.

  • Powdery substances in containers with a volume of 350 ml or more are checked in as baggage.
  • Depending on the last point of departure, powdered substances in containers larger than 350 ml in hand luggage will be confiscated at Dubai International Airport (DXB), Milan Malpensa Airport (MXP) and Athens International Airport (ATH).
  • Powdered substances with a volume of less than 350 ml may be subject to additional inspection.
  • The requirement does not apply to baby food, prescription drugs or human remains.
  • Powdery substances purchased from duty free shops at the airport are placed in special packages, protected from unauthorized opening, together with a document confirming the purchase (receipt).

The requirement is contained in new security guidance issued by the US Transport Security Administration, the Australian Department of Home Affairs and civil aviation New Zealand.

Recall Notice for 15-inch MacBook Pro Models

Apple recently announced a recall for 15-inch MacBook Pro models released between September 2015 and February 2017, citing faulty batteries that could overheat and pose a fire safety risk.


As a precaution, these MacBook Pro models cannot be carried as checked or carry-on baggage on Emirates flights unless the battery has been replaced.


Owners of these MacBook Pro models should check with Apple to determine if their device is affected by the recall. They will need to show the test results at check-in or prove that the battery has been replaced.


You can check whether the recall applies to your device and learn more about replacing batteries on the page

The amount of hand luggage allowed on Emirates flights depends on the class you are traveling in. Be sure to pay attention to this when purchasing a ticket. The plane is not rubber! It will not be possible to take all the bags, packages, and backpacks into the salon.

Carry-on baggage allowance

For First Class and Business Class passengers You are allowed to carry two pieces of luggage into the cabin: a briefcase and additionally either a small bag or a clothes bag. Briefcase dimensions should not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm); bag dimensions should not exceed 22x15x8 inches (55x38x20 cm); The garment bag can be 8 inches (20 cm) thick when folded, but no more.

And most importantly: the weight of each item should not exceed 7 kg (15 lbs).

For passengers traveling Economy class, you are allowed to carry one piece as hand luggage. Its dimensions must not exceed 22x15x8 inches (55x38x20 cm) and its weight must not exceed 7 kg (15 lbs).

Passengers flying with Emirates from India are allowed one piece of hand luggage, the size of which cannot exceed 115 cm (the sum of length, width and height).

Passengers on flights departing from Brazil are allowed to take on board up to 10 kg of items.

Products from Duty Free

Duty-free goods such as liquor, cigarettes and perfumes are also allowed in reasonable quantities in all classes. But be aware: Many airports have restrictions on liquids, and these items may be delayed at security checkpoints.

Traveling with Babies

Passengers of all classes traveling with infants are permitted to carry one piece of checked baggage per infant, which must not exceed:

- 55x38x20 cm (22x15x8 inches) or 23 kg (50 lbs) subject to capacity restrictions,

- 10 kg (22 lbs) subject to weight restrictions.

In addition, passengers traveling with infants (without a seat) are permitted to bring one carrycot or one fully collapsible stroller, subject to space availability.

If there is not enough space in the cabin, these items will have to be checked in and checked in as baggage. But during check-in, they are not counted among the baggage that you are entitled to carry for free.

Carrying liquids in hand luggage

Restrictions on liquids in hand luggage now apply to all passengers boarding or transiting through Dubai International Airport, as well as many other airports around the world.

On flights to select countries including Australia and New Zealand, additional checks are provided at the boarding gate for the carriage of liquids, aerosols and gels. Items that do not meet the restrictions below will be removed.

Please note that these checks may prevent the carriage of duty-free liquids purchased prior to departure, including items purchased on board the aircraft if carried as regular carry-on baggage.

For passengers traveling to or transiting countries with such restrictions, goods purchased at Dubai International Airport may be sealed and transported separately on board the aircraft for collection upon arrival at their final destination.

To ensure that liquids you bring on board comply with international regulations, ensure that they are packaged and transported as follows.

  • All liquids, gels and aerosols, pastes, lotions, creams, drinks and other substances of similar consistency must be in containers with a volume of no more than 100 ml. Liquids in containers exceeding a volume of 100 ml cannot be transported, even if the container is not completely filled.
  • All containers must be packed in transparent, sealable plastic bags with a volume of no more than one liter. Larger bags or unsealable bags such as sandwich bags are not permitted.
  • The container must fit completely into the bag, the bag must be tightly closed.
  • At the inspection point, the plastic bag must be presented for visual inspection. Each passenger can carry only one such package.
  • Possible exceptions apply to the transport of medicines, milk for infants and baby food, as well as specially recommended dietary supplements, but all of these substances will need to be presented for verification.

Sports equipment and musical instruments

Sports equipment and musical instruments are subject to the same size and weight restrictions as other carry-on baggage. However, it is possible to use for transporting such items passenger seat in the salon. But you have to pay separately for this chair.

Dangerous goods and restricted items

Cargo and items that may pose a threat to the health and safety of passengers can only be carried as checked baggage and are not allowed on Emirates as carry-on baggage.

We are talking, in particular, about such items as:

  • real or toy weapons;
  • weapons and ammunition;
  • explosive substances or items containing explosive substances (for example, pyrotechnic products or firecrackers);
  • knives of any kind, type, shape and size;
  • knives for opening envelopes;
  • metal cutlery and tools;
  • slingshots;
  • safety razor blades and straight razor blades;
  • sets of working tools;
  • dart;
  • scissors;
  • nail files;
  • hypodermic needles and syringes (without appropriate medical justification, confirmed by a medical certificate);
  • knitting needles;
  • corkscrews;
  • laser pointers.

Dangerous goods are items or substances that may pose a threat to the health and safety of passengers. The rules for transporting such cargo are regulated by civil aviation regulations. Such items are not permitted as either carry-on baggage or checked baggage, although there are some exceptions.

Fireworks and any other items containing explosives (such as New Year's crackers) are not allowed as carry-on baggage on Emirates flights different types, firecrackers, rockets, sparklers and other pyrotechnic products).

Placing hand luggage on the plane

All carry-on baggage in the cabin must be of such size that it can fit under the seat in front of the passenger or in one of the luggage compartments above the passenger's head. Emirates does not allow hand luggage to be placed under passengers' feet, in aisles or in front of emergency exits.

The rates, discounts, terms and conditions shown on this page apply only to permits to carry extra baggage purchased on or after February 4, 2019.

Baggage restrictions vary by route, class of travel, fare type and Emirates Skywards membership level. The cost of additional baggage is displayed in US dollars. In most cases, you can pay online or at check-in counters in local currency or in advance at Emirates offices at the exchange rate on the day of purchase.

Online shopping before registration

We provide special discounts to passengers who purchase an additional baggage permit online using credit card no later than 4 hours before departure. Paying online saves you money and time at the airport. To pay for your luggage online, log in using your booking code and go to Manage Booking. Additional baggage fees are displayed and charged in the currency indicated on the ticket.

Baggage payment can only be made for adult and child tickets - payment is not available for infants. Tickets must be issued by Emirates (our ticket numbers start with 176...) and flights must be operated and sold by Emirates.

Additional baggage is subject to availability. Terms and conditions apply.

Buy now

Payment at the airport or at Emirates offices

Your luggage will be weighed at the check-in desk. If necessary, you can purchase permission to carry additional baggage. If you suspect that your baggage may not be within your baggage allowance, be prepared to incur additional time and costs at check-in on the day of departure. You can also pay for additional baggage at your local Emirates office.

Find an office

Purchasing additional luggage weight

If your airline ticket's baggage allowance is based on weight (called the "by weight" principle), you may be able to purchase extra kilograms of baggage.


The "by weight" principle allows you to check in as many pieces of baggage as you need, as long as their total weight does not exceed maximum weight for your travel class. Each individual piece of baggage must weigh less than 32 kg, and its total dimensions (length + width + height) must not exceed 300 cm.


Prices are in US dollars per additional kilogram:


From/WhereMiddle East/South AsiaAfricaAsiaEuropeAustralia and New Zealand
Middle East/South Asia: $20$30$30$30US$40
Far East: $30US$40$15US$40$30
Europe: $30US$40US$40$15US$50.
Australia and New Zealand: US$40US$50.$30US$50.$15

When paying online:

You can purchase extra baggage allowance online at discounted prices, in 5 kg bags up to a maximum of 25 kg. Current rates for discounted online purchases per passenger:

  • 50% for the first 5 kg;
  • 20% on any subsequent weight.

Regional classification

Middle EastSouth AsiaAfricaEuropeAsiaAustralia/New ZealandNorth and South America
Bahrain, Jordan, Iraq, Iran, Qatar, Kuwait, Lebanon, Oman, Saudi Arabia, UAEAfghanistan, Bangladesh, India, Maldives, Pakistan, Sri Lanka, Nepal, Kazakhstan, Kyrgyzstan, Tajikistan, TurkmenistanAlgeria, Angola, Ivory Coast, Egypt, Ethiopia, Ghana, Guinea, Kenya, Libya, Mauritius, Morocco, Nigeria, Senegal, Seychelles, South Africa, Sudan, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe, Congo, Djibouti, Eritrea, Somalia, South SudanAustria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, Ukraine, Great Britain, Armenia, Azerbaijan, Bosnia, Bulgaria, Georgia, Macedonia, Montenegro, Romania, Serbia, Slovakia, FinlandCambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, VietnamAustralia, New ZealandArgentina, Brazil, Canada, Chile, USA

Purchasing additional pieces of luggage

If the baggage allowance on your ticket is based on the number of pieces, you can purchase additional pieces of baggage if the total number of passengers traveling with you does not exceed 10. To find out the number of pieces of luggage included in the ticket price, please check your ticket or visit the "Manage" section reservation." The weight limit for additional paid baggage items is 23 kg in Economy Class and 32 kg in Business and First Class.


  • $200 for flights to and from the Americas;
  • USD 200 for flights departing from Africa.

When paying online:

Up to three additional pieces of luggage can be purchased online. They are also available at a discount. Discounts when paying via the Internet for each passenger:

  • 50% for the first additional piece of baggage when traveling in Economy Class (except for tickets for flights departing from Africa);
  • 20% for any subsequent place.

Fees for excess size and weight baggage

Prices are in US dollars per additional piece of baggage.


If your baggage is within the baggage allowance but the size and weight exceeds the total baggage allowance, the following fees will apply:


Prices are in US dollars per additional piece of baggage.


If you purchase additional pieces of baggage, but they exceed the size and weight restrictions, the following additional fee must be paid in addition to the cost of each additional piece:

Terms and Conditions

General conditions for carriage of additional baggage

  1. Carriage of any additional baggage is subject to Emirates' general conditions of carriage of passengers and baggage.
  2. Additional baggage allowance purchased at the airport of departure or at an Emirates office will be charged at standard excess baggage rates (no discount for online payment).
  3. The permit is valid only for the amount of baggage (number of pieces or weight), flight and date indicated on the additional baggage receipt. You also have the right to voluntarily change the date of your flight or choose another flight for the same segment - in this case, the permission will also remain valid.
  4. The maximum permitted weight per piece of checked baggage is 32 kg.

Refund

  1. Additional Baggage Allowance is not transferable to other passengers or used on other flights and is not refundable.
  2. You are entitled to a refund of any extra baggage fees paid only in the following limited circumstances:
    1. The flight in question was operated by Emirates;
    2. There has been a change or cancellation of the original Emirates flight or a re-routing by Emirates and you have refused the new flight offered by Emirates; or
    3. In the event of death or serious illness (these facts must be duly documented) of the passenger or his close relative as stated in the Emirates General Conditions of Carriage.
  3. You are not entitled to a refund of any additional baggage fees paid if:
    1. The weight of the luggage carried is less than the limit you paid for;
    2. You canceled or changed your flight; or
    3. You have been refused carriage in accordance with the Emirates General Conditions of Carriage for Passengers and Baggage.

Flight classes:

ECONOMY

  • Personal screens give you access to nearly 1,200 channels of news and entertainment programs.
  • Equipment for sending SMS, emails and making phone calls in every seat.
  • Special lighting that compensates for the effect of jet lag.
  • Maximum comfortable spacious chairs for each cabin.

BUSINESS

  • The horizontally folding seat turns into sleeping place up to 2 m long at the touch of a button.
  • Touch control panel for the most convenient reclining of the chair back.
  • Power sources are built into the chairs, and the table is increased in size.
  • Individual entertainment system with large screen, built-in minibar at each seat, private luggage compartment.
  • All Emirates A380 and almost all Boeing 777 aircraft are equipped with fully lie-flat business class seats. Other business class aircraft have spacious reclining or half-flat seats.

SELECTING YOUR SEAT ON BOARD

From October 2, 2016, pre-selection of a seat on board becomes paid for all economy class passengers who have booked tickets at Special or Saver fares.

The passenger can also wait until online check-in begins (48 hours before flight departure) and select one of the available seats for free. If the passenger does not choose a seat independently, the seat is selected automatically.Passengers with special needs - such as passengers with infants - will be automatically seated in suitable seats.

For detailed rules for choosing a place, see the link.

BAGGAGE RULES

  • In economy class: baggage weighing up to 30 kg is free.
  • Business class: baggage up to 40 kg free of charge
  • First class: up to 50 kg of luggage.

*There are no changes on routes passing through the USA, Canada, Brazil and Argentina.

HAND BAGGAGE RULES:

  • First and Business Class passengers are allowed to take two pieces of luggage with them into the cabin: a briefcase and, additionally, either a small bag or a clothing bag. The dimensions of the briefcase should not exceed 45 x 35 x 20 cm; the dimensions of the bag should not exceed 55 x 38 x 20 cm; The thickness of the clothing bag should not exceed 20 cm when folded. The total weight of these two items should not exceed 12 kg.
  • For passengers traveling economic class, you are allowed to carry one piece as hand luggage, and the dimensions of this piece should not exceed 55 x 38 x 20 cm, and the weight should not exceed 7 kg.

*Note: For passengers flying from India, the size of hand luggage should not exceed 115 cm in the sum of three dimensions (length + width + height).

  • Items purchased from duty free shops Duty Free, such as alcoholic beverages, cigarettes and perfumes, are also permitted in reasonable quantities in all classes. But as a result of liquid restrictions in place at many airports, these goods may be delayed at security checkpoints.
  • An exception may be made for oversize carry-on baggage if it contains valuable or fragile items that exceed the bag's permitted dimensions.
  • Items exceeding these dimensions may not be allowed in the cabin of aircraft departing from Dubai. If cabin baggage is not accepted by Emirates ground staff, a handling fee of AED 50 per item may apply. Such luggage will be transferred to luggage compartment aircraft and a checked baggage receipt will be issued for it.

Passengers traveling with infants:

  • Passengers of all classes traveling with infants are permitted to carry one additional piece of checked baggage, the dimensions of which must not exceed 55 x 38 x 20 cm or 10 kg if there are weight restrictions and 23 kg if there are restrictions on the number of pieces.
  • You are also allowed to take one carrycot or one fully collapsible stroller into the cabin (subject to space availability) or as checked baggage. If there is not enough space in the cabin, these items will have to be checked in and checked in as baggage. But during check-in, these items are not counted among the baggage that you are entitled to carry for free.

LIQUIDS

Restrictions on liquids in hand luggage now apply to all passengers boarding or transiting through Dubai International Airport, as well as many other airports around the world. To ensure that liquids you bring on board comply with international regulations, ensure that they are packaged and transported as follows:

  • All liquids, gels and aerosols, pastes, lotions, creams, drinks and other similar items must be in containers with a volume of no more than 100 ml. Liquids in containers exceeding a volume of 100 ml cannot be transported, even if the container is not completely filled.
  • All containers must be packed in transparent, sealable plastic bags not exceeding 1 liter in volume. Larger bags or unsealable bags such as sandwich bags are not permitted.
  • The container must fit completely into the bag, and the bag must be tightly closed.
  • At the inspection point, the plastic bag must be presented for visual inspection. Each passenger can carry only one such package.
  • Possible exceptions include the transport of medicines, infant milk and baby food, and specially recommended dietary supplements, but all of these substances will need to be presented for inspection.
  • Please note that these liquid restrictions may prevent you from bringing Duty Free items through security checkpoints.

Sports equipment and musical instruments

Sports equipment and musical instruments are subject to the same size and weight restrictions as other carry-on baggage. However, it is possible to use a passenger seat in the cabin to transport such items, for which you must pay separately.

Please note the conditions and restrictions regarding the transport of musical instruments. To review these terms and conditions or for clarification regarding the transport of musical instruments, please contact your local Emirates office.

Dangerous goods and restricted items:

According to international rules, to ensure the safety of passengers, a number of restrictions are imposed on the carriage of items as hand luggage. Cargo and items that may pose a threat to the health and safety of passengers may only be carried as checked baggage and are prohibited from being carried as carry-on baggage. In accordance with the restrictions on the transport of dangerous goods determined by the International Association air transport, and in accordance with relevant Emirates regulations, such cargo and items carried as checked baggage must be properly packed.
Such cargo and items include, but are not limited to, the list below:

  • Real or toy weapons
  • Weapons and ammunition
  • Explosive substances or items containing explosive substances (for example, pyrotechnic products or hand grenades)
  • Knives of any kind, type, sharpness and size
  • Envelope openers
  • Metal cutlery and tools
  • Slingshots
  • Safety razor blades and straight razor blades
  • Tool sets
  • Dart
  • Scissors
  • Nail files
  • Hypodermic needles and syringes (without appropriate medical justification)
  • Knitting needles
  • Corkscrews
  • Laser pointers
  • Dangerous goods are items or substances that may pose a threat to the health and safety of passengers. The rules for transporting such goods are regulated by civil aviation regulations. In general, such items are not permitted as either carry-on or checked baggage, although there are some exceptions.

Medical equipment on board

Some medical devices are permitted on board Emirates aircraft. View more detailed information You can find information about permitted devices and corresponding restrictions in the sections “Passenger Health” and “ Special categories service."

Placement of hand luggage

All carry-on baggage in the cabin must be of such size that it can fit under the seat in front of the passenger or in one of the luggage compartments above the passenger's head. It is prohibited to place hand luggage under a passenger's feet, in aisles or in front of emergency exits.

FOOD ON BOARD

For business class passengers:

Healthy Menu: By carefully combining the freshest, highest quality ingredients without adding excessive fats and oils, Emirates Healthy Menu dishes retain their natural flavour. Healthy meal options are now available on most Emirates long-haul flights around the world.

  • Breakfast during long-haul flights it consists of fruit juice, yoghurt, three hot dishes to choose from, pastries, buns, jam, tea and coffee.
  • Lunch and dinner on long-haul flights they start with cold canapés, followed by five various dishes: starters and main courses to choose from, hot and cold desserts, port wine with five types of cheese, fresh fruit, tea, coffee, liqueurs with sweets.

Business class passengers, excluding flights to Saudi Arabia, offers a wide selection of drinks, including cocktails, champagne and fine wines. All dishes are served in fine china on tray tables covered with fine linen tablecloths.

Menu example:

Snacks

Roast duck with honey ( nserved with celery salad and fried pineapple with citrus sauce)
Marinated Asian seafood (Gribs, tiger prawns and simmered salmon with oriental sauce)
Salad ( Withfresh seasonal vegetable salad, served with your choice of Caesar dressing or wine sauce with olive oil)

Main courses

Sea bass fillet ( nsteamed sea bass fillet with vegetable julienne with a light basil sauce, served with buttered broccoli, boiled decoratively chopped carrots and tagliatelle noodles)

Teriyaki beef kebab ( nTender pieces of beef, marinated and cooked in teriyaki sauce, with a side dish of grilled vegetables and baked potatoes)

Chicken in Thai curry sauce ( nTender pieces of chicken in a coconut-infused curry sauce, served with green beans, cauliflower and steamed rice rolls)

Dessert

White chocolate and orange mousse cake ( ncake made from light airy dark chocolate mousse)
Pear strudel ( Withfreshly baked hot pear strudel with vanilla sauce)


Cheese (cheese plate with cheeses from different countries peace)

Fruits (large selection of seasonal fruits)

Drinks and chocolate

Tea ( Ceylon, Chinese, Earl Grey, chamomile)

Coffee ( freshly brewed or decaffeinated)

Chocolate

For economy class passengers:

During the flight, Economy Class passengers, with the exception of flights to Saudi Arabia, are provided with a wide selection of complimentary drinks, such as aperitifs, excellent red and white wines, beers and other alcoholic beverages. Champagne is also available for a reasonable fee.
Lunch and dinner on long flights include appetizers, salad, a choice of two main courses, dessert, chocolate, coffee, tea and alcoholic beverages.

Example menu

Snacks

Smoked tuna ( lsmoked tuna slices with pickled vegetable salad)

Salad ( Withfresh seasonal vegetable salad. Served with Spanish dressing)

Main courses

Chicken breast (Ggrilled chicken breast with caramelized prunes, served in cranberry juice with a side dish of mashed potatoes, baby spinach and carrot slices)

Lamb brochette ( andchargrilled lamb fillet marinated in Arabic spices and a mixture of peppers, served with cinnamon sauce and a side of broccoli, roasted baby corn and steamed rice)

Dessert

Date pudding ( Vdelicious dessert with caramel sauce)

Cheeses and cookies

Drinks and hot chocolate

All Emirates flights to Dubai land at international airport Dubai, in Terminal 3 is a permanent Emirates terminal. The modern terminal complex simplifies arrival procedures in Dubai as much as possible, making all stages, from arrival to baggage claim, quick and efficient.

Baggage transportation

Free rate baggage allowance

Emirates offers some of the best baggage conditions in the world. Passengers traveling in economy class can check in up to 30 kg of baggage free of charge, in business class - 40 kg, and if you are flying in first class, you can check in up to 50 kg of baggage free of charge. There are no changes on routes passing through the USA, Canada and Brazil. Use the baggage restrictions calculator to determine which restrictions apply to you.

Carry-on baggage rules

The allowed amount of hand luggage depends on what class you are traveling in.

For First Class and Business Class passengers You are allowed to take two pieces of luggage with you into the cabin: a briefcase and an additional or small bag, or bag for clothes. The dimensions of the briefcase should not exceed 45 x 35 x 20 cm; the dimensions of the bag should not exceed 55 x 38 x 20 cm; The thickness of the clothing bag should not exceed 20 cm when folded. The total weight of these two places should not exceed 12 kg.

For passengers traveling in economy class, you are allowed to carry one piece as hand luggage, and the dimensions of this piece should not exceed 55 x 38 x 20 cm, and the weight should not exceed 7 kg.

Note: for passengers flying from India, the size of hand luggage must not exceed 115 cm in the sum of three dimensions (length + width + height).

Items purchased from Duty Free shops, such as alcoholic beverages, cigarettes and perfumes, are also permitted in reasonable quantities in all classes. But as a result of liquid restrictions in place at many airports, these goods may be delayed at security checkpoints.

Exception may be made for oversize carry-on baggage if it contains valuable or fragile items that exceed the bag's permitted dimensions.

Items exceeding the specified dimensions may be prohibited from being carried in the aircraft cabin, departing from Dubai. If cabin baggage is not accepted by Emirates ground staff, a handling fee of AED 50 per item may apply. Such baggage will be transferred to the baggage compartment of the aircraft and a checked baggage receipt will be issued for it.

Non-standard luggage

Sports equipment and musical instruments are subject to the same size and weight restrictions as other carry-on baggage.

However, it is possible to use a passenger seat in the cabin to transport such items, for which you must pay separately.

In addition to the checked baggage allowance, passengers in any class of service on any Emirates flight can also check in baggage at no extra charge one set of golf clubs and one pair of golf shoes.

For other sports equipment, the normal excess baggage fee applies if the size or weight of the baggage exceeds the established limits.

Some sports equipment, such as skis, may be carried at an additional cost.

  • Chauffeur service is available to Emirates First and Business Class passengers in select cities in Africa, Asia, Australia, New Zealand, Europe, the Middle East and North America. You can find out about the existing restrictions for each city.
  • The Chauffeur service is only available to First Class and Business Class passengers with issued Emirates flight tickets. This service is not available to passengers on the waiting list for an Emirates flight or to passengers purchasing tickets prior to departure.
  • The Personal Chauffeur service is not available to passengers of other airlines and/or in case of codeshare flights where Emirates only issues the ticket but does not transport the passengers. This applies to codeshare flights operated by Korean Airlines, Thai Airways, Oman Air and Jet Airways.
  • The Personal Chauffeur service is not available to children who will not be accompanied in the car by a parent or guardian.
  • The service must be ordered at least 48 hours before flight departure.
  • If, when using the “Personal Chauffeur” service, the specified for of this city maximum distance, passengers must pay for such excess according to the tariffs in force for this city. Payment for exceeding the distance must be made directly to the driver. (Within St. Petersburg and up to 30 km from the Ring Road (Ring Road). Additional mileage is charged at 35 rubles per kilometer for First Class passengers and 25 rubles per kilometer for Business Class passengers.)
  • If a passenger refuses the “Personal Chauffeur” service without first canceling his order, as a result of which the car is delivered to the specified address at the specified time, the service will not be provided again for this ticket.
  • The Personal Chauffeur service is provided by Emirates contractors. The airline is not responsible for the actions or insufficient actions of contractors, as well as for shortcomings in the provision of services. In particular, Emirates will not be liable for loss, injury or death to passengers arising while using these services unless such loss, injury or death is caused solely by the negligence of Emirates employees.
  • Some routes with special fares may have restrictions on the Personal Chauffeur service. Please check when booking your flight.
  • The “Personal Chauffeur” service is not provided upon receipt free tickets or with a free upgrade from Economy to Business Class.
  • The car delivery time within the “Personal Chauffeur” service cannot be changed. The delivery time of the car is agreed upon in advance and is not discussed. The driver waits for the passenger no more than 15 minutes. If the wait exceeds 15 minutes, the driver informs that he cannot wait any longer and must fulfill the next order.

To order the service, contact the agencies when purchasing a tour with an Emirates flight!