Is it possible to change passport details on an air ticket? How to change a plane ticket. Tips and solutions. Can I change my passport details on my ticket?

• When purchasing an air ticket, is it necessary to enter passenger data in Latin or Cyrillic?

  You can buy an air ticket for domestic flights using either a foreign or a general passport. Accordingly, the passenger's last name, first name and patronymic should be entered:
  - in Latin, if you are using a foreign passport,
  - in Cyrillic, if common.
  When checking in for a flight at the airline counter, you must present the passport whose details were indicated when booking.
  When purchasing an air ticket for international flights, the passenger's first and last name should be entered in Latin letters, as indicated in the foreign passport. When checking in for a flight at the airline counter, you must present the passport whose details were indicated when booking.

• How to indicate your birth certificate number when booking air tickets?

  The birth certificate number of a citizen of the Russian Federation is indicated in the format: IRU898867 (where the first letter is Latin, the second and third are Cyrillic, then numbers; spaces and the “-” symbol are not included).

• Is it possible to choose seats in the aircraft cabin when purchasing an air ticket?

  Traveling on regular and charter flights Nordwind Airlines, You can choose a seat that is comfortable for you in the aircraft cabin:
  - in the process of booking an air ticket;
  - after booking a ticket, in the section
  - When registering online in the section, no earlier than 24 and no later than 1 hour before departure;

• How to buy an air ticket for an unaccompanied child?

  Unfortunately, it is not possible to purchase a ticket for an unaccompanied child(ren) through the airline’s website. You need to contact our partner agencies: https://pegast.ru/where-to-buy (see agencies with the "Air tickets" icon). In this case, the agency employee will send a request for the provision of services to our authorized agent (Ticket department Pegas Touristik), which in turn will contact the airline. Next, you need to wait for confirmation of the provision of the service by the airline. Your agency will inform you about this.

• How can I buy a separate ticket for a child for a flight for which an adult relative (mother/father, adult sister/brother, grandparent, uncle/aunt, etc.) had previously purchased a ticket?

  To issue a ticket for an older child (25% discount on the adult fare), you must contact the ticket office in your city. The ticket office employee must make a separate reservation for the child, where as a note indicate the reservation/ticket number of the adult or his accompanying person. Unfortunately, such a reservation cannot be made through the website.
  To issue a ticket for an older child, you can make a reservation on the official website website
  Permission to accompany a child:
  - permission is not required for flights within the Russian Federation,
  - for international flights, a notarized consent is required, executed by the parents (if the child is flying accompanied by an adult relative) or the second parent (if the child is flying with one of the parents).

• How to buy subsidized air tickets?

  The sale of subsidized air tickets is carried out in agencies in your city that specialize in the sale of air tickets. You can view the list of partner agencies (look for the “Air Ticket Sales” icon).

• How to pay for a ticket on the airline's website?

  Payment for a ticket purchased on the site is made using Visa, Visa Electron, MasterCard, Maestro and MIR bank cards issued by any banks in the world. Check the commission and currency conversion rates with the bank servicing the card. To complete the transaction, verification (confirmation of authenticity) of the cardholder may be required.

• Why can't I pay for a ticket with my bank card?

  There may be several reasons:
  - there is insufficient quantity on your payment card Money or credit limit to pay for a ticket;
  - if there are enough funds on your card, then perhaps access to transactions on the Internet is prohibited for it (check information about such access with the bank where the card was issued),
  - if there are enough funds on your card, you have access to transactions on the Internet, but you cannot purchase a ticket, perhaps for other reasons your bank or our payment service rejects the operation. If possible, send our managers a screenshot or text of the error that appears on the screen.

• Is it possible to buy a ticket for a charter flight on the website?

  Tickets to charter flights are not available for purchase on the website nordwindairlies.ru. Information about the availability, cost and registration of tickets for these flights should be checked with the tour operator or

• What time of departure/arrival is indicated on the ticket?

  Local time for each airport.

• How can I find out what fare my ticket is at?

  Tariff information can be checked through the service:
  — enter the ticket number and the passenger’s last name, - click “Find order”,
  - open the "Flight" section
  The “Your tariff” line will contain the name of your tariff and the services included in it.
  Go to the section and please read the detailed conditions of your fare from baggage allowance and hand luggage to the rules for ticket exchange/return.

Changes to your booking

• Is it possible to reissue a ticket for another passenger?

  This option is not provided.

• Can I change my passport details on my ticket?

  At any time before the start of transportation, it is possible to make changes to the passenger’s data:
  - correct mistakes in last name, first name, or patronymic (with fee);
  — make changes due to a change of surname (with fee);
  — change passport details or enter details of another document ;
  — adjust the date of birth. (no airline fee for changing data).
  

  If you have a ticket for a regular flight:
  — You must contact the place where you purchased the ticket.
  — If the ticket was purchased on the website: , you must write a request using the feedback form.

  If you have a ticket for a charter flight:
  — You need to contact your travel agent or tour operator.
  — If the ticket was purchased for a charter flight without a tour. package, you must contact the place where you purchased the ticket.
  - Agent/travel agent/tour operator may charge additional fees for changes.
  — If there are less than 3 hours before the departure of your flight or the travel agency (agency) does not work (on weekends and holidays), you must send a request via the feedback form.

  IMPORTANT! Replacing one passenger with another is prohibited.

• I bought a plane ticket, but then my last name changed. Will I be able to fly under my old surname?

• When booking the ticket, I entered the document number incorrectly. What to do?

  It is necessary to make changes to the passenger data, more details

• How to make changes to passenger data, change the departure date or issue a refund if the ticket was issued on your website?

  You need to send your request using the feedback form

• How can I make changes to passenger data, change the departure date or issue a refund if the ticket was issued at an agency or on another website?

  You need to contact the place where the air ticket was issued.

• My flight has been cancelled. How can I exchange or return an air ticket?

• Can I return a ticket due to illness?

• How can I get a refund if my card has expired?

  If a ticket/service was purchased on the website and, according to the fare rules or other criteria, you are entitled to a refund (our manager informed you about this by email or telephone call), and the payment card has expired, you must send a request using the return form communications
  

  • Declaration of no intention to contest the payment
  Applications can be completed by hand or on a computer. Applications must be certified by the payer’s handwritten signature.
  The processing time for returns using new details is up to 30 calendar days.

Preparing for the flight

• Can I take a baby stroller on board?

  A baby stroller, including a cane, is transported in the luggage compartment of the aircraft as checked baggage in excess of the established norm (when transporting a child). It can be used before boarding the plane; it is handed over before entering the aircraft near the ramp.

• Do I have to pay to transport a wheelchair?

  For passengers with disabilities and other persons with disabilities, a wheelchair, crutches (other mobility aids) are transported free of charge and are not included in the standard free transportation luggage

• How is sports equipment transported?

  You can view the terms of transportation on the Transportation of sports equipment and equipment page.

• Are animals allowed to be transported unaccompanied?

  No. Transportation of animals on flights Nordwind Airlines Airlines is only allowed if accompanied by an adult passenger.

• What are the conditions for transporting an animal?

  You can familiarize yourself with the conditions for transporting animals on the page Transportation of animals

• How to coordinate the transportation of an animal on a flight?

  You must contact the agency where you purchased your air tickets.
  In case of purchasing air tickets on the airline's website, the request must be sent using the form

• How to transport musical instruments?

  Guitars and other musical instruments in (case, case) are transported in luggage.
  Musical instruments are transported in the cabin only if the dimensions do not exceed 115 cm in the sum of three dimensions. If the dimensions of a musical instrument in a soft case are more than 115 cm in the sum of three dimensions (such as a cello or guitar), then a separate passenger seat is reserved. Such transportation is arranged at the air ticket sales agency.

• Am I traveling on a scheduled or charter flight?

  Regular airline flights contain a 3-digit designation in the flight number, charter flights - 4.

• If I have a flight through city N (for example, Belgorod-Moscow-Yerevan), do I need to collect baggage to check in for the next flight?

  — When registering transportation on one form baggage is checked in to the final destination.
  — When registering transportation different forms V one booking Due to check-out not at a transfer rate, baggage is checked in to the final destination.
  — When registering transportation at different rates(Promo on the first leg of the flight and Standard/Standard Plus on the second leg of the flight), baggage check-in is carried out to the first destination.
  — When registering transportation different forms V different bookings baggage is checked in to the connecting point, received at the connecting point and checked in again until the final point.
  You can find out information on baggage allowance and baggage check-in for your order at the place where you purchased your air tickets or using the feedback form if the purchase was made on the airline’s website.
  

• If a child turns 2 years old during a vacation, how can I arrange a return flight for the child?

  The age of a child on regular airline flights is determined on the date of commencement of transportation from the initial point of departure.
  If the route and/or departure date of the flight changes after the start of transportation, the tariff will be reissued air transportation with a discount corresponding to the age of the child on the date of commencement of transportation from the initial point of departure indicated in the transportation document, even if the age of the child has changed by the time the transportation is reissued.

• I am flying with my minor brother/sister/grandson/nephew/niece in Russia, do I need to have a power of attorney with me?

  If a child is accompanied by an adult passenger and a ticket for both passengers is issued in the same booking, additional documents are not required for flights within the Russian Federation.

• Can a child fly unaccompanied by an adult?

  Transportation of a child under 12 years of age, unaccompanied by parents, adoptive parents or guardians, is carried out only after they have drawn up an “Agreement for the transportation of an unaccompanied child.” .

Hand luggage

• What is the carry-on baggage allowance?

  For economy class service, there is a carry-on baggage allowance of 1 piece weighing up to 5 kg, and in business class 2 pieces of 5 kg each. The dimensions of hand luggage for the sum of three dimensions and each dimension in particular must not exceed 115 cm (55x40x20 cm).

• What items can you take on board besides hand luggage?

  In addition to the established free carry-on baggage allowance and without charging a fee, a passenger has the right to carry the following personal items

• What items and substances are prohibited for transportation in hand luggage and luggage?

  The list of substances and items prohibited for transportation can be found

• Is it possible to take liquids with you into the cabin?

  Currently, at airports located in the Russian Federation, as well as at most airports around the world, there are restrictions on the transportation of liquids, gels and aerosols in the carry-on luggage of air passengers. Passengers are permitted to carry on board the aircraft the following substances in containers: volume no more than 100 ml And total volume no more than 1 liter. The restriction applies to:
  - water, soups, syrups;
  - creams, lotions and oils;
  - perfume;
  - sprays;
  - gels;
  - mascara;
  — contents of the cans;
  - pastes;
  - mixtures of liquid and solid substances;
  - any other similar substances.
  In this case, these containers must be placed in a transparent plastic bag. Each passenger is allowed to carry only one such bag as hand luggage.

• Can I carry Duty Free shopping bags in the cabin?

  Drinks and perfumes purchased from duty free shops ( Duty Free), located at airports, after checking in for the flight, passport and pre-flight inspection, you can bring it into the aircraft cabin. In this case, any purchased liquids and gels must be packaged and sealed at the Duty Free store. The packaging seal is not broken during the entire flight and is valid for 24 hours.

• Can I take baby food on board the plane?

  Yes. It must be in the passenger’s personal belongings and meet the transportation requirements

Baggage

check-in

• When does check-in for a flight at the airport begin?

  For international flights, passenger check-in begins 6 hours before the departure time of the aircraft indicated on the ticket; for domestic flights, 3 hours before the time indicated on the ticket. Remember that check-in for a flight usually ends 60-40 (depending on the departure airport) minutes before the scheduled departure of the plane, and boarding the plane - 20 minutes. Passengers who arrive for check-in or boarding later are considered late and are not allowed to board the aircraft.

• What documents are required for check-in at the airport if I have an electronic ticket?

  At the airport, be sure to take identification documents of the passengers (for which the ticket was issued): a passport for an adult and a birth certificate for a child; if necessary - a foreign passport with a visa. We recommend that you have your itinerary receipt with you, although this is not a prerequisite for checking in for your flight. It will be useful to you because it contains all the information about the flight.

• How do I check in for a flight using self-check-in kiosks at airports?

  Check-in for a flight using self-check-in kiosks located at airports is available to passengers who have previously purchased the “ ” service.

Online registration

• For which destinations is online registration available?

  You can check in online for all scheduled and charter flights.

• Do I need to print my boarding pass?

  If you checked in for your flight online but didn't print it out boarding pass, you can get it at the check-in counter at the departure airport.

• Can I check in online if I am flying with a child under 2 years old (without a separate seat)?

  Yes, online registration is possible. The child is automatically assigned a seat identical to that of an adult passenger.

• If I checked in online, how long before departure do I need to arrive at the airport?

  If you are flying, you must arrive at the airport well before the boarding deadline indicated on your boarding pass.
  If you are flying, then in order to register them at the check-in counter at the airport, you must arrive well before check-in for the flight closes (strictly no later than 40 minutes before flight departure).
  The recommended time of arrival is 1.5 hours before departure of the flight indicated on the ticket (route receipt) to undergo security inspection, passport and customs control.

• I can’t choose a seat in the cabin; all the seats are already taken.

  Unfortunately, the seats available for online check-in were occupied by passengers who had previously registered. The ability to select seats will only be available at the departure airport.

• I checked in online, selecting a seat, but later discovered that the previously selected seats had been changed. How to fix it?

  Go to the online check-in section again and after searching for a passenger, click the “Change Seat” button to reselect seats. Save your changes by clicking the “Register” button.

• Can't complete online registration. What to do?

  Please check the following points:
  — no more than 24 hours left before departure and no less than 1 hour (4 hours for flights departing from foreign airports in the Russian Federation, with the exception of Antalya, Yerevan and Cam Ranh),
  — the passenger’s last name is indicated as on the ticket,
  — the ticket number contains 13 digits and starts with 216,
  

In flight

• What meals will be offered during the flight?

  detailed information information about the proposed meals on the flight is presented on the page

• Is it possible to order a baby bassinet on board?

  A baby bassinet can be provided if there is technical capability for its installation, as well as the availability of the bassinets themselves on board the aircraft. Please check with the flight attendant about the possibility of installing a baby bassinet.

• Is food provided for a child under 2 years of age?

  A child under 2 years of age (without a separate seat) is provided with meals only upon the passenger's prior request, but no later than 48 hours before departure. To order food, send a request using the form

• What special meals can I order?

  Infant food (BBML) up to 2 years of age, includes baby food in assortment;
  - baby food (CHML) from 2 years of age, soft, easy to chew food, products are easily identified;
  - vegetarian diet (VGML), animal food, milk and eggs are excluded from the diet;
  The order for meals for infants must be made at least 48 hours before departure, for other special meals - 24 hours before departure using the form. There is no additional charge for ordering special food.

• Is it possible to smoke e-cigarettes on a plane?

  Smoking cigarettes, including electronic cigarettes, is prohibited on all Nordwind Airlines flights.

Ticket purchases are often spontaneous, and when the time comes, the passenger realizes that he cannot fly, so many people are tormented by the question, is it possible to reissue a ticket for another person? The answer will not be obvious, since such an opportunity is not always available. According to the rules, airlines indicate the client’s personal data, since this is how an agreement is concluded between the air carrier and the passenger, so it is not always possible to simply change the information.

Everyone should remember that return conditions depend on the company; not everyone allows you to return a purchase. It may also depend on a separate tariff, for example, at Pobeda you are allowed to pay extra, and then the tariff becomes refundable.

In special cases, you can submit your itinerary receipt and get money back even from a non-refundable fare:

• Provide a medical report that confirms the passenger's serious illness or close relative.
• In the event of the death of a close relative, a statement must be provided to the company.
• You can get a refund if the company itself delayed the flight for several hours, and because of this the passenger did not have time to connect, or his plans changed.

Note! If you present a certificate of illness, this must be done before the end of check-in for the flight, and the certificate must contain the official stamps of doctors.

How to reissue an air ticket for another person?

Often the problem of returning a ticket can be solved by reissuing it to another person. Changing passenger data on an airline ticket is available from many airlines, but you will need to pay extra for such a service. In fact, it will be similar to the process of renting and buying again. In order to exchange and transfer it to another person, you must:

1. You can contact the airline; this can be done at the airport counter, in the office, or negotiate online.
2. The passenger must have a passport and the ticket itself.
3. Airline representatives cancel the purchase within a few minutes, but the money will be returned to the customer within a few days.
4. Another passenger, after cancellation, can repurchase on the same airline.

Some companies simplify the procedure, so you only need to pay extra for each change. For example, with Pobeda Airlines, rebooking for another person costs from 4,000 rubles.* This option is reasonable, if the ticket was more expensive, then the refund amount can be divided in half with the second passenger. But the exchange can be made no later than 4 hours before departure at the call center or 40 minutes at the airport counter.

Boarding passes

Is it possible to change a flight ticket to another date?

Another frequently asked question is how to change a plane ticket if you are not satisfied with the departure date.

Not all airlines are ready to make any changes, since this is, in fact, a contract, and changing its terms and replacing information is not beneficial to the company.

This must be provided for at the time of purchase, for example, many write this in the tariff.

Note! Inscriptions like “changes are not permitted” means that the fare is non-refundable and any changes are prohibited, and an inscription like “Charg eeur 30.00” indicates the amount of the fine for any changes.

This means that an exchange of a ticket for another date is available only if:

• the airline fine has been paid;
• exchange is available if there are availability on the selected date;
• the fare and class of service must correspond to the previous ticket.

At the same time, flights purchased as part of a promotion can rarely be rebooked for another date or any changes can be made to them.

Also, the ability to make changes depends on the tariff. For example, Aeroflot has a “Premium” tariff, in which you can make any changes without additional payments, and this can be done even after the plane has taken off.

Note! You can even exchange or return a ticket that was purchased with bonuses from the airline, and in this case, the company must return the points to your account, but you should read about the conditions for each airline separately.

Ticket exchange process

How to exchange an air ticket purchased online?

There are several ways to return an air ticket to the company:

• Visit a ticket office or airline office. This method is considered the simplest; by visiting the company’s office, you can return the ticket and your money in the near future.
• Call the call center. You can find the airline's phone number on the official website; employees will help solve the problem as soon as possible.
• Contact the airline by email. This must be done in advance, since not all airlines respond to letters 24 hours a day.

All this is suitable for returning a regular or electronic ticket, but how else can you return a ticket purchased online?

• On the airline's website. Most often, this can be done in your Personal Account on the website, where all the orders that were made by the buyer are located.
• On the intermediary's website. Often purchases are made through ticket search engines, and they redirect the client to an intermediary site. You can also return your ticket there; to do this, you should also go to Personal Area, in the “Exchange/Return” column.

Note! An electronic ticket is the same document, so you can return it at the ticket office at the airport, without even having to print it out. It does not matter whether it was purchased on the official website or on the website of an intermediary.

How to change the departure date of an electronic ticket?

The procedure for changing the date on an electronic ticket is the same as with a simple one.

You can change the date:

• on the official site. Often you can find a form there, by filling out which you can change the date and time of the flight, and the answer will be sent by email.
• There is often no such form on the intermediary’s website, so you need to contact the airline directly.
• negotiate with employees by phone, mail, or directly contact the company’s cash desk.

But often the exchange online tickets is not available on airline websites; for example, Aeroflot has it. Therefore, it is easier to visit the sales office and solve the problem there. To do this, the client will need:

• Passport;
• Itinerary receipt, which arrives by mail after purchase;
• Money to pay the fine.

Aeroflot official website

General recommendations if a passenger needs to change the date, time of departure, or change flight

Every passenger must remember that:

• You cannot just change the data on the ticket; there must be serious reasons for this.
• To reissue a ticket to another person, you must first sell it, and the second person must buy it.
• The closer the departure time, the larger the commission the company can charge.
• It must be returned or exchanged no later than the registration deadline.
• When a passenger wants to change a ticket less than 24 hours before departure, he can usually get 75% of the amount paid back. This includes fines, fees and commissions of payment systems.
• There is no point in changing data for an additional cost with a cheap air carrier; it is easier to return it to the ticket office and buy a new one. For example, a ticket from the economy company Pobeda costs 999 rubles, changing the date costs 2,000 rubles, issuing for another person costs 4,000 rubles.*
• The airline returns the money either to the bank card with which the purchase was made, or in cash after a certain period.

Many people are concerned about how much money the airline will return for re-booking or refund, here are some features:

• An air ticket purchased at full price, without promotional codes and discounts, can be returned without any problems at a refundable rate for serious reasons. If you do this in advance, AK will return almost the full cost without penalties.
• Purchased under a special offer is usually not returned; some airlines may rebook it onto another flight on a different date or at a different time.
• The “NON REF” mark means that the funds will be returned only when the day of the flight arrives.

You should always carefully read the tariff information, especially if it is non-refundable. Such a document can only be exchanged if:

• The flight was cancelled.
• The company greatly delays the flight.
• When, due to some circumstances, a passenger was not boarded on a flight that had previously been paid for.
• In case of illness.
• Upon the death of a relative.

A non-refundable fare can be saved by non-departure insurance, which almost all airlines offer when booking a ticket; with it, a tourist can get his money back.

In addition, there is such a thing as a partial refund. A passenger who overslept or missed his flight. The full cost cannot be returned, but the company can return part of the flight for a canceled flight, if this was provided for in the rules.

All return requests non-refundable tariffs Airlines can process up to a month, and funds arrive within a few days.

Flights

Changes to air documents are a very complex process that is not always available and depends on the decision of the airline. Not all carriers will agree to change passenger details and reissue a ticket, so it is better for a tourist to read all the information about the fares of specific airlines in advance and adjust their plans so that the flight does not have to be canceled or the boarding pass be reissued to another person.

Changing a flight date is much easier than changing your name and passport details, so it’s better to think through and calculate everything in advance. In any case, if a situation arises where the ticket needs to be returned, you should first consult with employees and representatives of the company where the flight was purchased. Make it easier over the phone hotline, sales offices are also indicated on the websites.

*Prices are current as of July 2018.

Aeroflot replace passenger

It's fast and free! Content:

• How to issue your ticket for another person?
• How to change the departure date?
• Can I exchange electronic air ticket at the ticket office?
• What are the rules for non-refundable items? travel documents?

How to issue your ticket for another person? According to the rules of most airlines, reissuing this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is to return the ticket. It is best to contact directly representatives of the carrier company whose ticket you purchased (there are airline counters at every airport) or the ticket office where you purchased it. You must have your passport with you.

How to change passenger details on an air ticket

Attention

You have the opportunity to cancel the issued ticket (within about 30 minutes from the moment of purchase, but before the end of the current day) or issue an exchange or refund of the ticket according to the airline's fare rules. We provide such paid Additional services: changing passport data, making remarks with any information, entering extra baggage, choosing a seat, meals, adding infants to a reservation, changing a name. Fees for additional services:

• Payment for changing passport data - 1,000 rubles.
• Making remarks with any information - 450 rubles.
• Carrying in additional luggage - 900 rub.
• Choice of seat, meals (if the airline provides the opportunity) - 800 rubles.

Rules for applying tariffs

Can I exchange an electronic ticket at the ticket office? An electronic ticket, like one purchased at the box office, is a document, so you can exchange it in any way convenient for you. The same applies to documents issued at an air ticket office or purchased online on intermediary sites. Since the ticket you paid for is already in the airline’s database, data about it also goes to all other services involved in their distribution.

Of course, there is no point in exchanging a ticket purchased on the official website or at the airline ticket office through intermediary sites, while tickets purchased from such intermediaries can be exchanged at the airline ticket office or official website. What are the rules for non-refundable travel documents? Based on the name, non-refundable tickets cannot be returned or exchanged. However, the law provides for special cases when this can be done.

How to change an Aeroflot plane ticket to another date

Kbabchenko, journalism, Russian Federation, politics, opinions Blogs Take a personal test The stake was life - and it is better to fit into the game of professionals from the secret service than to be squeezed into a house from a group of like-minded people and friends... 5 143 6 1603331.05 Kbabchenko, society, politics, opinions Blogs of the Ministry of Foreign Affairs RF: Issues of life and death in Ukraine are nothing more than bargaining chips. The further actions of the SBU are clear. Naturally, they will continue to develop this provocation... 5 130 6 1463531.05 Kmid, Babchenko, Ukraine, opinions Voting Did Arkady Babchenko behave ethically as a journalist? yes no difficult to answer 5 81 6 948701.06 Blogs The non-participation of the Russian delegation in PACE activities is not a problem for Russia, but for the Assembly. If nothing changes by January, when the deadline for requesting credentials for national delegations, including the Russian one, comes for next year, there will be no trouble.

a ticket was purchased (long ago) Endorsement notes/restrictions P648220275 NONREF/HEBO3BPATEH a person cannot fly, how can I replace this person with another on the ticket? What needs to be done? Call the call center and ask? Go to Kuznetsky and ask - rewrite the ticket? Will this mean a complete loss of money for the purchased ticket with restrictions (non-refundable) and the issuance of a new ticket for another person at full price? Ps - long-term planning without hedging does not work (((awww Discussion closed by moderator SciSenzaLimiti 04/28/2016, 19:25 # On Kuznetsky it has been closed for a long time - on Petrovka (if nearby) or somewhere else...

Change the passenger's name on the electronic ticket.

Personal experience from January of this year. I started with a call, then drove up to the office (you can go to any office), wrote a statement about voluntarily refusing to fly. Then, over a fairly long period of time (several months, I don’t remember exactly), you need to bring documents confirming the impossibility of flying. After which the money was returned to the card, every penny.
Yes, we are talking about Aeroflot. I’m re-reading you again and thinking... I had 1 case when I was late for Domodedovo on S7 (I was already marked on the electronic ticket in the departure hall) - the time was set, I called the S7 call center, they told me to fill out the form, attach a scan of the ticket and in the end after that they returned part of the money for the ticket (without fuel surcharge), it was very nice Shked 04/28/2016, 17:50 # So Aeroflot will return part of the money al966 04/30/2016, 10:23 # When the ticket was purchased through them. If you bought from intermediaries, can be sent to ticket sellers.

Aeroflot received the right to refuse transportation to air rowdies

Shked 04/30/2016, 11:27 # will send, and they will take sick leave for the dates of the trip there is no reason for the return - a production necessity, which is actually not possible to confirm. The employer cannot write a letter on official letterhead recalling the employee from vacation for the dates of the trip for a reason production necessity and Aeroflot accepts this as a reasonable reason for raising money? Although I had a new thought in a different direction))) AndrewK_B4 04/28/2016, 13:17 # They wrote it correctly below. Recall from vacation is issued by a separate order. For Aeroflot, of course, this is unlikely to be a valid reason. Faking sick leave is also a bad option.

Forum Vinsky

Is it possible to change a ticket for another passenger Due to the specific operating principles of global distribution systems and airline inverter systems:

• Any changes to the data for any of the passengers in the issued air ticket are prohibited.
• An issued air ticket cannot be reissued for another passenger.
• Changing the first or last name on an issued air ticket is also not allowed.

The issued ticket may contain no more than three errors in the spelling of the passenger's first and last name, unless they completely change the sound. Any change may lead to cancellation of the ticket and a refund will be possible only in accordance with the rules for applying the selected fare. When changes are made, all costs are borne by the client, including administrative fees, airline fines and the cost of services for reissuing a new ticket.

Refund/exchange of electronic ticket from Aeroflot

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Aeroflot passenger replacement

Info

Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks. After this, the person for whom you wanted to reissue the ticket will be able to buy it. There is an exception to every rule, in in this case, this is the low-cost airline Pobeda.

Is it worth changing a ticket purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves.

It may be better to return it and then immediately apply for a new one. How to change the departure date? How to change plane tickets for another date (Aeroflot and other companies)? Not every ticket can be exchanged, and most major airlines charges a fine for such a procedure, but the final amount is usually larger and includes additional payments. Information about which type yours is can be found on the document itself.

The inscription “changes are not permitted” means that the ticket is non-refundable. A special exchange procedure is provided for them. “Charg eeur 30.00” is the amount of the fine you will pay if you make any changes. But the matter will not be limited to this amount, since you can exchange a ticket, paying only a fine, if there are empty seats on the plane on the day you need, the payment rate for which is the same as in the original document.

Aeroflot replace passenger

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1. We bought a plane ticket, but changed our passport before the flight. What to do in this case?

2. Receiving an air ticket is not yet a passport at all, but it’s scary that prices can change greatly during the wait.

3. When receiving the passport, the first or last name was changed. What if the ticket has already been purchased?

Of course, there are cases of loss of a passport when it is difficult to foresee something - fire, theft and other misfortunes. But most likely, you understood in advance that your passport needed to be changed (if the deadline had come) or you were simply getting a new one and could have foreseen this situation.

The passport details on the air ticket are not mandatory and airlines don’t seem to have to require it. Some of them do not provide such a field at all, for some you don’t have to fill it out, but sometimes this is a required thing.

Let's look at how to deal with this in various cases.

1. You bought a plane ticket, but changed your passport before the flight. Only the number has changed. What to do in this case?

You can protect yourself in advance from such misfortunes and solve all problems in advance by purchasing tickets from foreign resources. For example, Expedia or Orbitz will not ask you for your passport details even for Russian airlines. But it's important!!! The name on the airline ticket must match the name on the new passport.

If they do not match, see the article “Error in the ticket. What to do? How to fix?" - all cases where the first or last name has changed in the passport are analyzed in detail there.

Most often, you can easily replace the passport number on the air ticket. An example of OneTwoTrip at the bottom of the article. But some airlines may have difficulties. For example, they told me that the Moskovia airline does not even want to change their passport number. What to do?

Here is an approximate algorithm of actions:

Contact airline support. It’s good if there is a direct phone number, but in any case, duplicate the request officially - by mail or in a special ticket. This may be useful to prove that you submitted new data. If you could foresee such a situation in advance, then it is better to contact them before purchasing a ticket.

Most likely they will meet you and replace the data on the ticket. In this case, a special note is made for the airline - they may not send you new air ticket. But there is no need to worry here.

If it just didn't work out and they demand money from you to change the number. I wouldn't pay. Most likely, no one will notice that your passport has been changed. Anyone who has flown a lot will confirm that they often look at documents very inattentively. But then make the decision yourself.

Take your old passport with you. If any difficulties arise, you can always confirm the old number.

So, without any worry, anticipating the situation in advance, we communicate with the airline.

2. You buy an air ticket while you don’t have a passport at all.

In principle, it makes no difference if you didn’t have a passport or if your number changed. The only difficulty is that you cannot take your old passport (due to its absence). So find out everything in advance and follow the algorithm above.

If you need to enter some kind of passport when purchasing, enter one of your passport numbers - you can say that you just got it mixed up.

3. When receiving the passport, the first or last name was changed. What if the ticket has already been purchased?

First of all, you need to understand that you can change it to the first or last name written in your passport. You can know in advance how your first and last name will be written. See writing rules here:
Transliteration rules according to the order of the Federal Migration Service of Russia dated February 3, 2010 N 26

The reason for correcting your data may be the name in your old passport, already purchased air tickets issued credit cards or visas. (Visas can be electronic).

For example:

“I changed my passport - instead of Alexey, it magically became (according to GOST) Aleksei.

Airasia changed the name without any problems, to do this I talked to them via Livechat, they asked me to send a scan of the new passport and voila I’m on Aleksei tickets

Qatar bought it through Bravoavia and called them. They said that the rules for correcting errors were the responsibility of the airline, that they would write them a letter and then tell me the results (but verbally commented that vowels are easy to change, but consonants are more difficult).”

An example of changing a passport number at OneTwoTrip airline.
She will happily change your passport number absolutely free of charge.

What cases have you had involving errors on a ticket and what were the consequences? Tell us in the comments at the bottom of the page.

And so that all your travels are error-free so that you can anticipate many accidents in advance, I have written a special course “How to avoid common traveler mistakes”. This course includes over 200 different errors. At the same time, the course is constantly updated with new errors, and all those who purchased it receive updates completely free of charge.