Re-issuance of an air ticket for another date. How are train tickets exchanged and is it possible to get a refund? Non-refundable air tickets in Russia

There are not so many experienced air travelers in our country. In the best case, citizens fly twice a year - first on vacation towards the south, then back. And many have never been on a plane at all, preferring to travel by land. Therefore, if an unusual situation arises, people do not know whether it is possible to change their plane ticket and how to do this with the least loss.

The cost of an air ticket is quite high, and when a whole family is going on a trip, the amount increases significantly. The issue of replacement really becomes relevant when plans are forced to be adjusted.

Basic information about replacing an air ticket

First the good stuff - in most cases, You can change your plane tickets!

On another date, flight or more high class service. The rules apply even to travel documents purchased on the Internet and so-called “non-refundable” tickets (although there are some nuances here, which will be discussed below). So, there is no threat of complete loss of money. But you will probably have to pay extra. Exchange conditions depend on many factors and conditions, including:

• airline fare
• departure date and call date
• reasons for ticket exchange

Information about whether it is possible to change a plane ticket and what specific rules exist for a particular fare of a given airline must be available on the carrier’s website. Given the price of air tickets, we strongly recommend that you familiarize yourself with these rules before making a purchase. The lower the cost of the air ticket and the closer the departure date, the more difficult and expensive the exchange becomes.

Let us immediately note that it will not be possible to change the ticket for another person.

An air ticket at its core is an agreement between a passenger and a carrier, which is concluded for a specific surname, which cannot be changed in the agreement. (The exception is airlines - their service costs 4,000 rubles).

If, after purchasing a plane ticket, a passenger changes his last name, he must contact airline representatives in order to make changes to the flight document. More information about this is written in the article changing your passport after purchasing an air ticket.
Also, when exchanging a ticket, you cannot choose another airline or a lower class of service.

Exist different ways purchasing and paying for air tickets. Accordingly, the exchange procedure is somewhat different. As a rule, people need to change plane tickets for another date. Much less often, citizens ask about changing the class of service. In any case, the procedure is the same.

Important! You can change the departure date only if the carrier has the appropriate tickets.

That is why it is advisable to resolve the issue as quickly as possible. The fine depends on the specific airline and the selected fare.

For example, in the “Premium” tariff group, regardless of the class of service (Business, Comfort, Economy), changes to the issued transportation are allowed without additional payment. Moreover, this can be done even after the flight departure time indicated on the issued ticket.

Please note that in most cases (except for expensive fares), adjustments to the date, time, and route at the airport are made no later than check-in for the flight is completed. But we don’t recommend waiting until the last moment.
When contacting a call center, company cash desk or intermediaries, the deadlines are even stricter.

Let's consider the issue of exchange in more detail.

Case 1. Ticket purchased at the airport.

The simplest situation is when plans change rapidly and the question arose before leaving the airport. In this case, you need to return to the ticket office or airline office and declare your desire to change the date of your ticket. The procedure is not complicated and is unlikely to take much time.

Case 2. Ticket purchased at the box office.

Return to the sales office where the document was purchased and contact the managers. You need to have with you:

• Passport of a citizen of the Russian Federation
• Air ticket
• Money to pay service fees and surcharges when upgrading a fare class

If you call the cashier in advance, you will be able to find out the details of the exchange and what to do exactly in this case.

Case 3. Ticket purchased online.

Today, many citizens purchase tickets online without leaving their home. There are many services and intermediaries on the Internet that not only offer to purchase air tickets, but also give discounts. In addition, most airlines offer a similar method of booking and purchasing on their own official websites. Change e-ticket It’s also possible - more details are written about this.

Important! If the same fare does not include tickets for another date, upon exchange you will have to pay the difference for an upgrade!

useful links

More detailed information on the official websites of the largest Russian carriers (direct links lead to a page with exchange/return rules):

• "Russia"
  - flights numbered SU6000-6999 - conditions similar to Aeroflot, link above;
  - flights numbered FV5501 - FV5900 are serviced jointly with the Biblio Globus company and information about the possibility of changing the data in the ticket should be found at http://www.bgoperator.ru/
• "Ural Airlines". New tariffs for traveling around Russia

If you have a plane ticket for another airline, you need to look for information on the official website of a specific carrier.

“Non-refundable” tickets – cheap but cheerful

As already stated above, this question somewhat more complicated. When in Air Code Russia made changes that allowed airlines to sell “non-refundable” air tickets; most carriers transferred the cheapest fares to this category. In addition, all carriage documents distributed as part of promotions fall into this class.

As the name suggests, there are no refunds available. However, the question arises whether it is possible to change a non-refundable plane ticket and how to do it.

Everything again depends on the carrier, its policies regarding customers and tariffs. Let's consider the five largest airlines Russia:

In addition to the fine, you will also have to pay the difference in the cost of tickets if it differs significantly.

When can you change a ticket without fines or surcharges?

Those wishing to change their plane ticket to a different date or even return it should be aware that the country's legislation provides for cases when changes to the carriage document can be made without additional payments or penalties.

You can exchange your ticket without penalty:

• In case of serious illness.
• If he died close relative(who belongs to this category is indicated in paragraph 3 of Article 108 of the RF CC).
• When an airline delays or cancels a flight, it arbitrarily changes the passenger's class of service.

In the first two cases, you will need to confirm the fact with documents by contacting airline representatives no later than check-in for the flight ends.

In addition, as noted above, most airlines have a similar opportunity in case of purchasing an expensive award ticket on the plane.

It's fast and free! Table of contents:

• How to issue your ticket for another person?
• How to change the departure date?
• Can I exchange an electronic ticket at the ticket office?
• What are the rules for non-refundable travel documents?

How to issue your ticket for another person? According to the rules of most airlines, reissuing this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is to return the ticket. It is best to contact directly representatives of the carrier company whose ticket you purchased (there are airline counters at every airport) or the ticket office where you purchased it. You must have your passport with you.

Non-refundable air tickets in Russia

Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks. After this, the person for whom you wanted to reissue the ticket will be able to buy it.
There is an exception to every rule, in this case, it is the budget airline Pobeda. Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person.

In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office. It must be said that Pobeda Airlines positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions.

Looking for cheap flights?Looking for cheap flights?

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By fare we mean not just the price of air transportation, since in just one economy class there can be several of these fares at once. It is not difficult to guess that if you bought a ticket at the most favorable rate, then you are unlikely to be able to exchange it for the same one.

Attention

Therefore, in addition to the 30 euro fine, you will also pay the missing part according to the new tariff. Re-registration is advisable if its price is significantly higher than the fine; in other cases, it is better to return it and purchase a new one.

They have their own website that even inexperienced travelers will understand.

Return and exchange of tickets

Can I exchange an electronic ticket at the ticket office? An electronic ticket, like one purchased at the box office, is a document, so you can exchange it in any way convenient for you. The same applies to documents issued at an air ticket office or purchased online on intermediary sites.

Since the ticket you paid for is already in the airline’s database, data about it also goes to all other services involved in their distribution. Of course, there is no point in exchanging a ticket purchased on the official website or at the airline ticket office through intermediary sites, while tickets purchased from such intermediaries can be exchanged at the airline ticket office or official website.
What are the rules for non-refundable travel documents? Based on the name, non-refundable tickets cannot be returned or exchanged. However, the law provides for special cases when this can be done.

Questions and answers

As a rule, changes to a ticket are only permitted before departure. AFTER DEPARTURE CHANGES NOT PERMITTED or CHANGES NOT PERMITTED IN CASE OF NO-SHOW However, there are fares that allow changes after the plane has taken off, but the penalty for the change in this case will be greater: NO-SHOW ADDITIONAL PENALTY 25EUR APPLIES FOR CHANGE Pay attention to the phrase NO-SHOW - failure to show up for a flight. From what point NO-SHOW is considered depends on the airline. This may be a no-show at check-in (check-in for your flight has already been completed) or a no-show at boarding (boarding has been completed). How to change an air ticket? All modifications to the ticket must be made through the agent from whom you purchased the ticket. If the ticket was purchased from an airline, then only through the airline. Contact them by phone or email, provide your details and the date for which you want to change the ticket.

How to change an air ticket. answers to all questions

• The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
• Order by passenger additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket, possible through your personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty) minutes before the time scheduled flight departures - through the airport ticket office.

How to change an Aeroflot ticket to another date?

In order to adjust the departure data, first click on the “Buy ticket” button. On the page that opens, immediately before the booking details there will be a hyperlink “Exchange/Return”.

After clicking, you will be redirected to a page where you will need to enter the reservation code and the last name of the passenger for whom the document is issued. When the system finds your reservation, you can change the departure date.
Through the website of the intermediary company. Intermediary companies for the sale of air tickets are, as a rule, large sites where information from air carriers flows. The advantage of this system is that you have the opportunity to choose suitable option from several airlines.

Pardon our interruption...

In general, these are ordinary tickets and you can buy them everywhere, including online on our website. More details in our articles “Non-refundable tickets“.

How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if you miss your flight; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.

Is it possible to change an air ticket to another date and how?

How to reschedule your departure date: what to do, where to go, whether you need to pay a fine. Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work.

In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket? Can I change my departure date? Why don't they want to change my flight date? There really is such a possibility.

But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services travel agency, before your trip you should ask in advance what to do in such a situation.
Some tariffs allow date changes only by correspondence to a higher tariff.

Non-refundable tickets change date

Changes were made to the Air Code of the Russian Federation. It was assumed that this would create an opportunity to reduce the cost of air tickets purchased at non-refundable rates, according to various estimates from 10 to 25%. Is it possible to return a non-refundable air ticket? It is possible to return a non-refundable ticket with a refund of the entire amount spent on the purchase of the ticket only in exceptional cases. Articles “Non-refundable air tickets” and “Conditions for refund of air tickets”. How to buy an air ticket online? Articles to study: “How to buy a ticket online” and “Buy a ticket by phone” The ticket says one piece of luggage, and hand luggage How many? Usually this is one place up to 10 kg. with dimensions of the sum of three dimensions not exceeding 115 cm. In addition, you are allowed to take some other things. The list is given in the article “Rules for the carriage of baggage and hand luggage.” More accurate information can be obtained on the airline's website.

Transaero non-refundable tickets change date

You can only exchange for a ticket at the same fare as it was or more expensive. If you choose the same “T” tariff, you will only pay a $20 fine. If you choose a more expensive fare or tickets for the “T” fare are not available, then $20 (fine) + $20 (the difference in the cost of the “U” and “T” fares is $120-$100) = $40. What types of exchanges can be made? Full list specified in your tariff rules. For example: REBOOKING/REISSUE IS A ROUTING/DATE/FARE BASIS/FLIGHT MODIFICATION. You can change the date and time of departure or arrival, as well as the fare type.

Some fares also allow changing the route (ROUTING) and, in very rare cases, the name of the passenger (NAME CHANGE PERMITTED FOR A FEE AND UPGRADE). But buying cheap air ticket, you will often come across the phrase: REROUTING IS NOT PERMITTED - changing the route is prohibited.

When can I change my air ticket? The answer to this question also depends on the fare rules.

Not preferential rates, as a rule, allow you to freely change both the time and date of departure, and the route. What to do if you issued an electronic ticket, is it possible to get a full or partial refund? When you issue a ticket through the airline’s website, you don’t have to do anything yourself - customer service staff can change these dates online.

Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.

A date change fee may be charged to your bank card, if the airline allows you to change the date directly on personal account online. As a rule, if you buy last minute tickets, they cannot be returned.

Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance.

If you need to reissue a ticket for a different date or time, contact the place where you purchased it (for example, the airline, travel agency or ticket office) as soon as possible. Sometimes you can reissue a ticket by phone or via the Internet, and sometimes they don’t even require money for it.

When exchanging or returning tickets, the airline may not give you all the money. Moreover, not every ticket can be exchanged or returned. This is especially true for cheap ones, for example, those purchased on sale. More expensive or higher class tickets are easier to exchange, and the fines are lower. Before purchasing, you should carefully read the terms and return policy. If you are not entirely sure that you will fly on this particular day, choose tickets with more flexible exchange conditions.

In some cases, exchanging a ticket may cost more than returning or buying a new one. So compare all the options before making your final decision.

Airlines consider all cases of ticket refunds and exchanges individually. If you are sick or have not been given a visa, the airline may ask you to bring a certificate or document from the consulate. Whether you will be charged a fine depends on the airline's policy.

How to recover a lost ticket

By law, the airline must restore tickets without any problems. If you have lost your ticket, contact the airline's customer support.

What is the compensation for a returned ticket?

The possibility of returning a ticket and the amount of compensation depend on the fare and its conditions, as well as on why you decided to return the ticket. According to the law, when returning a ticket no later than one day before departure, the passenger receives all money back, except for the service fee.

Is it possible to get a refund if the plane has already taken off?

If you miss the plane, in most cases the money will not be returned to you or will be returned, but minus a large fine. Therefore, if you are late, inform the airline as soon as possible: maybe you will have time to return your ticket before departure and get at least part of the amount back.

Some airlines consider failure to show up for check-in to be late for a flight. And even if there is time left before departure, but registration has already ended, you may not get anything back. There are other airlines that accommodate passengers halfway and refund part of the cost of an unused ticket, even if the person did not arrive at the airport at all.

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As a rule, than more expensive ticket, the greater the likelihood that it can be passed. But since airlines are not required by law to return money if a passenger is late for the plane, each of them operates differently.

How to change a plane ticket to another date

Usually tourists plan their flight date in advance. By booking hotel rooms in advance, as well as purchasing plane tickets, you can significantly save your family budget. Travelers who have taken care of their vacation several months in advance can calmly prepare for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the inability to buy a plane ticket on the appointed date.

But unpredictable situations can delay your upcoming vacation by several days or weeks. Buying plane tickets is not a cheap pleasure, and if you completely abandon the trip, you will end up with a huge financial loss. Therefore, tourists tend to reschedule their flight to another day. Not all airplane passengers are aware of the opportunity to exchange travel documents with minimal financial losses.

Essential actions

In order to safely change your plane ticket to another date, you need to act without panic and quickly. To do this, you can come to the airport or complete the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

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• Passport of a citizen of the Russian Federation or foreign passport (depending on the destination);
• Purchased air ticket (electronic or paper).
• To exchange an electronic ticket, you need Internet access from a mobile or desktop device;
• If you are the owner of a regular paper ticket on the plane, you can call or contact the air carrier office in person.

You can change the departure date at any airline. But for this you will need to pay a set amount, and its size depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

Actions at the airport immediately after purchase

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange procedure will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Purchasing a ticket online is easy and cost-effective. You won't waste time traveling to the airport or ticket office to purchase a plane ticket. Online you can search for promotional air tickets, the cost of which can be reduced by 2 times. If after purchase electronic air ticket, you need to change your departure date, you need to visit the seller’s website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.

Changing your flight date online is usually easy. You need to find a special form in which all required fields are filled in. Enter personal and passport data correctly so as not to waste time correcting errors. Be sure to include a contact phone number where the service staff will contact you.

The amount of the penalty for changing the departure date will depend on several factors. But the difference between the departure date and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the fine will be. But in certain situations, airlines accommodate passengers halfway and change the departure date without additional charge. These situations do not depend on the person.

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• death of a close relative;
• serious illness of the passenger;
• changing the class of aircraft to a more expensive one;
• flight cancellation due to the fault of the air carrier or due to deteriorating weather.

If you cannot travel by air for the first two reasons, you will need documentary evidence in the form of a death certificate of a relative or a certificate from a hospital or clinic.

Is it possible to transfer an air ticket to another person?

A situation may arise when the passenger for whom the air ticket is issued cannot travel by air, but wants to give his travel document to another person. IN similar cases Air carriers rarely agree to make an exchange without making an additional payment.

Air ticket refers to the official documents confirming the transaction between the company and an individual. Therefore, you will not be able to give your air ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board an aircraft, the more difficult it will be to make an exchange or return. Air carriers do not want to look for a replacement for a passenger who is planning to fly in economy class with minimal service. So sometimes the penalty for changing your flight date can be more than what you paid to book your seat on the plane.

You cannot exchange an air ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

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How to exchange a ticket

Air tickets are exchanged strictly in accordance with airline fare rules.

You can only exchange a ticket for a flight of the same airline that you chose when purchasing the ticket and only for the same passenger for whom it was purchased.

Be careful, some tariff rules prohibit voluntary exchange.

How to change a plane ticket?

You can submit a request to exchange an air ticket by taking one of three actions to choose from:

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By calling on the phone. You will need to provide the reservation, order number or telephone number specified when placing the order;

By sending a letter by email or. The letter will need to indicate the reservation number, order number or phone number specified when placing the order. Be sure to write your desired dates and flights;

By sending an application from your personal account, clicking the “Details” button opposite the order that needs to be changed. Follow the link at the bottom of the “Refund or change of air tickets” page that opens. Write your desired dates and flights.

The customer's consent is required to confirm the exchange. You can confirm your consent either from the phone number or email address specified in the order.

It is better to change your ticket in advance - seats on the plane may be taken away. In addition, the amount of additional payment depends on the availability of seats.

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When performing an exchange operation, in addition to the airline fee, an additional service fee is charged, the amount of which can be clarified with the operator. As a rule, the shorter the time before departure, the greater the airline's fine. It is better to make an exchange more than 48 hours before the ticket departure.

Payment for the exchange will need to be made within 1-2 hours using a bank card via the Internet. After payment, the operator will manually process the exchange and send a new itinerary receipt.

How to exchange plane tickets if you want to change airlines?

Our schedule is extremely easy to install and convenient for your users.

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How can I exchange air tickets?

A long-distance flight is usually planned in advance, but sometimes circumstances force you to replace the purchased air ticket by making adjustments to it.

You will learn in this article how the process of re-booking occurs in the event of a change in the date or time of departure, route or name of the passenger.

Is it possible to exchange air tickets for another date?

Airplane tickets can be either refundable or non-refundable. In the latter case, it is impossible to return such an air ticket and receive the money spent.

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In most cases, carrier companies allow exchange, but upon payment of a certain fee, the amount of which depends on the prices of a particular company and the tariff paid.

You should find out information about whether air tickets can be exchanged on the carrier’s official website. It is recommended that you read the exchange and return rules before making a purchase.

How to exchange another date?

Re-registration is necessarily accompanied by an additional payment of a service fee, the amount of which depends on the prices of a particular carrier.

It is advisable to exchange a ticket if its cost is significantly higher than the fee charged for changing data. You can change not only the departure date, but also the flight departure time or route.

If your air ticket cost less, it would be better to return it and issue a new one.

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Below are the ways you can exchange air tickets:

• through the ticket office;
• using a call center;
• through your personal account on the carrier’s official website;
• with the help of intermediary companies.

It is worth noting that exchange is usually allowed two days before the scheduled departure of the plane. If you contact the company later, re-issuance of tickets will be denied.

The procedure for reissuing tickets through the ticket office

You just need to contact the sales office with your own passport and air ticket. A company employee will independently reissue a ticket for the date you need, if the carrier has flights on that day.

The service is provided after payment of service fees. In some cases, an additional payment may be required to upgrade the fare class.

Re-issuance of tickets using the call center

Tickets can be exchanged in the same way through the carrier’s support service. After contacting the employee, you will need to provide him with your passport details and desired departure date.

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Exchange tickets through your personal account on the carrier’s website

You can also change the departure date or other data through your personal account on the airline’s website. Just log in and find the section regarding ticket returns and exchanges.

Once the system finds your reservation, you can make the changes you need.

Exchange of tickets using intermediaries

There are many websites that provide flight information to users. various airlines. If you made an order on such a website, you can exchange your ticket using your personal account or calling the support service.

Is it possible to change a plane ticket for another person?

The internal policy of most airlines prohibits the re-issuance of an air ticket to another person. Formally, a ticket (electronic or issued at the carrier’s office) is an agreement concluded between a citizen and a legal entity.

To reissue an air ticket in such a situation, the passenger will have to:

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1. return it at the ticket office where it was purchased, or at the counter of the carrier’s representative at the airport;
2. design this ticket to another person.

Typically, handing over or returning tickets involves paying an appropriate fine, the amount of which depends on the prices of a particular company.

Exchange procedure

It is enough for a citizen to have a passport with him. The amount of money paid for the ticket will be refunded within a few days or weeks.

The budget carrier Pobeda also provides a convenient service for re-issuing a purchased plane ticket to another person. It is worth noting that this service is paid – rubles for changing the passenger’s name.

In this case, you must contact the call center at least 4 hours before the scheduled departure of the plane or 40 minutes if the exchange is carried out through the ticket office.

How to exchange an electronic plane ticket?

After paying for a ticket issued through the airline's official website, information about the passenger and the seat he has reserved is entered into the appropriate database.

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An electronic ticket is also an official document, so it can be exchanged in any way convenient for you.

Do I need a replacement if I have replaced my passport?

When booking a seat on an airplane, a citizen must indicate his current passport details - last name, first name, patronymic, date of birth and citizenship.

If any changes have been made to the passport (for example, due to marriage and change of surname), adjustments should also be made to the air ticket. Otherwise, check-in for the flight will be denied.

The process for making changes to a ticket is similar to that described above. It is worth considering that some carrier companies prohibit reissuing an air ticket to another name.

Have you made a reservation using an old passport that has expired? If the document is not replaced with a new one, and the updated passport data is not sent to the carrier in a timely manner, the citizen will be denied permission to fly.

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Find out how to solve exactly your problem - call right now:

How to exchange or return an air ticket

If your plans suddenly change, an air ticket purchased online can be returned or exchanged. But please note that the possibility of returning and/or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.

Methods for processing a refund and/or exchange of an air ticket

You can issue a refund and/or exchange of an air ticket in three ways:

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1. Via email

Please note that a refund or exchange of an air ticket is carried out only after repeated written confirmation of this operation. To do this, a corresponding letter will be sent to you at the email address specified when booking, from which you will need to respond.

2. Through the airline

Special offers on air tickets

Read also

Our own guide to buying tickets, air travel and travel in general. With love, for you

• Cashless

You are redirected to your bank’s page to enter a password confirming the operation, usually sent by the bank via SMS to the phone number linked to the card

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How to exchange a ticket

If you want to change your flight dates or travel itinerary, you'll first need to find out if your ticket allows any changes. Not every air ticket can be exchanged. There are certain restrictions depending on the fare rules.

Fare rules

Information on whether it is possible to exchange an air ticket is available in your personal account on the OZON.travel website in the “Personal Account” section. Click on the order number in a new window with detailed information About the order, click on the link “Terms of application of the tariff”.

Depending on which global reservation system your airline stores seat information in, fare rules will be in Russian or English.

If the information about the ticket fare is in English, find the subheading CHANGES, under which there will be text about the rules for exchanging the ticket. The line CHANGES ARE NOT PERMITTED means that changes are not allowed and in this case it is impossible to change flight dates. If under the word CHANGES there is the phrase CHARGE EUR 30.00, the flight on such a ticket can be rescheduled to another date with a fine of 30 euros for each passenger (it is also possible that a fine will be charged for changing the dates of each flight in the route if it includes several flights).

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However, this does not mean that losses will be limited to 30 euros. According to the airline's rules, you can change a ticket with minimal losses only if there are seats available for the new desired dates at the same fare as the first ticket. For example, in economy class there may be about ten fares. If there are no more places available at the original rate, you will have to pay the difference in price to the more expensive rate.

If you want to change your travel route, pay attention to the word REROUTING in the fare rules. According to general rule, if a route change is allowed, then it is only possible inside route network the same airline and, most often, within the same part of the world (for example, Europe).

It is worth remembering that if one ticket contains several flights on different airlines or different fares are used, then, as a rule, the most stringent rules apply to the entire ticket.

Application for air ticket exchange

To find out how much it will cost to exchange a ticket, send a request through your Personal Account - next to the order number you are interested in, click on the “Return and Exchange” button, select the “exchange request” option and complete the request following the system instructions. Based on your application, a specialist from our company will calculate the exact cost. Applications are processed daily from 09:00 to 18:00 Moscow time. We remind you that you can change the date of your trip (if the fare rules allow it) both in our company and in the airline representative office. If there is an urgent need to change travel dates after 18:00 on the eve of departure, we recommend that you contact the airline representative at the airport.

The minimum period for consideration of an urgent exchange application is 4 hours.

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Information about the possibility of exchange and cost calculation is provided only by e-mail.

If you agree to exchange the ticket at the specified price, you will need to pay the invoice issued in your Personal Account. After payment the exchange will be made. If the amount does not suit you, simply do not pay the bill, your order will remain unchanged and you will be able to use it.

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How to give up on rest (and not just with your hand)

Lena Iskhakova's blog

How to change a plane ticket: for another day or person

Hello, dear travel lovers! I'm sure many of you don't like to change your plans. Me too. But, unfortunately, anything can happen. It happens that you are simply forced to postpone a long-awaited trip, and then the question is “how to change a plane ticket?” becomes a priority.

Free legal advice:

Let's try to figure this out together today.

If you bought your ticket online

First, you need to contact the support service of the site where you booked/purchased your ticket.

Here you need to understand that the site on which you looked for tickets and the site on which you made a purchase are usually 2 different things. You need to contact exactly the site where you bought the ticket, that is, paid for the purchase.

Let's look at a specific example. There is a large ticket search engine aviasales.ru, but it only helps to select good offer. If you click the Buy button on it, it will transfer you to its partner’s website, where you will make your purchase. So, you need to contact the support service of the exact site where you paid for the purchase.

You can find out the name of the site from the itinerary receipt that you should have received by email.

Now all you have to do is find a website on the Internet, find a support phone number or contact form and find out how you can change your air ticket. Unfortunately, you won’t find more accurate information on your ticket anywhere. Since the possibility of exchanging an air ticket depends on several factors, which I will discuss below.

If you bought your ticket at the box office

If you bought your ticket at the box office, you should go there for all questions. Be sure to call for details before you go.

What documents are needed for exchange

In order to change a ticket at the airport ticket office, you must have with you:

• passport (citizen of the Russian Federation or foreign)
• itinerary receipt or other documents confirming the purchase
• money to pay fines

Do I need to change my ticket if I have changed my passport?

If you have changed your passport, you should also make adjustments to your air ticket.

Is it possible to change a ticket for another person?

An air ticket is an official document, an agreement between a certain person and the airline. Therefore, most often it cannot simply be transferred to another person (the exception is the Pobeda company, see below). If you want another person to fly instead of you, you need to come together with your friend to the ticket office, hand over your ticket, and the other person must buy the ticket again.

I can’t tell you for sure whether this can be done via the Internet, but I think it’s possible.

At the same time, you must understand that in this case there will be no mutual settlements. That is, you hand over your ticket and wait to receive your money in the prescribed manner. And your friend, who will fly in your place, buys a ticket again.

Whether you will be able to change your ticket depends on the following factors:

1. Departure dates

The more time you have before the day of the flight, the greater the likelihood that the replacement will take place with the least moral and material losses. And accordingly, on the contrary, the closer the hour X, the less this probability.

2. Tariff

The cheaper the airfare, the more difficult it is to exchange it. Special offers with a discount on special conditions, do not exchange at all. Some tariffs require exchange/refund, but you will be charged money as a penalty. As a rule, there are no problems if you are the holder of an expensive ticket.

Attention: you can change your air ticket for another date only if you keep the same air fare if there are available seats or for a more expensive one. Can't change ticket“more expensive” to “cheaper”.

If your route involves the use of different classes of service along the route, then in the event of an exchange, fare rules with greater restrictions apply.

4. Air carrier

You can only change your ticket to a different date with the same carrier.

Ticket exchange/refund policies may vary for airlines sharing the same aircraft.

Business and premium class passengers can exchange their tickets at no extra charge.

Economy class travelers will have to spend money in this case. The fee will depend on the flight. International - you will have to pay more, domestic - less.

The company practices so-called “non-refundable tickets” (since June 2014). Return of such documents is not possible. Changes in terms of transportation international flight will cost you 150 euros, domestic flight 7,000 rubles.

Changes can be made over the phone or at a service center. If you are a business or premium class passenger, you can change your ticket to a different date completely free of charge. Economy class tickets can only be changed for a fee. The cost depends on the tariff you choose.

If your ticket was purchased as part of a tour, then only the travel agency can change the day of the flight.

Day/time/route/passenger name(!) can be adjusted for an additional fee. The pleasure of changing the day or direction of the flight will cost you 2,000 rubles. Changing a passenger's name will cost more - 4,000 rubles.

All adjustments can be made no later than 4 hours in advance at the call center, and no less than 40 minutes in advance at the airport ticket office.

That's all for me. I really hope that the article was useful in solving the inconveniences that arose. And I wish you successful flights. Bye-bye everyone!

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Elena Iskhakova's blog

Elena Iskhakova's blog

How to reschedule your departure date: what to do, where to go, do you need to pay a fine?

Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work. In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket?

There really is such a possibility. But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services of a travel agency, before your trip you should ask in advance what to do in such a situation. Some tariffs allow date changes only by correspondence to a higher tariff. Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route.

What to do if you issued an electronic ticket, is it possible to get a full or partial refund?

When you book a ticket through the airline's website, you don't have to do anything yourself - customer service staff can change these dates online. Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.

A date change fee may be charged to your bank card if the airline allows you to change the date directly in your online account. As a rule, if you buy last minute tickets, they cannot be returned. Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance. Please discuss how you can change your date before booking your ticket. Calculate how profitable it will be for you to change the date on your ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.

If a refund is possible, a sticker with the new date is affixed to the ticket. If you are assessed a date change fee, you must pay it and present the receipt to your travel agent or airline employee. As a rule, when flying business class there are no problems with refunds, and fines are minimal.

Departure dates can usually be changed no later than 36 hours in advance. Don't be late - if you are late, your ticket will not be exchanged and you will not be able to return it. If your flight is delayed due to the airline's fault, it may pay you for some phone calls and meals if there is a delay of several hours. And they give free water an hour after the flight is delayed. You are required to provide a sufficient level of comfort during this time.

Traveling long distances has become commonplace for modern man. The choice of travel method is determined by the availability of roads and special routes of communication by land.

The most common type of transportation is rail transport services. This interest among the population is due to the fact that there are different options for conditions for passengers to stay depending on the distance between cities and objects. If the trip takes a short amount of time, you can get there by train. And for long trips it is convenient to use reserved seat or compartment carriages with the possibility of proper rest and sleep.

To take advantage by rail, a ticket purchasing system has been developed. In most cases, people buy them in advance. This approach allows you to choose a convenient time in the train schedule, as well as a comfortable place.

Currently, the purchase of a travel document is implemented, according to the policy of the relevant department, in two ways:

1. At railway ticket offices, paper tickets are sold.
2. In electronic form - carried out using the Internet on official websites, as well as through intermediaries.

Paying for transport services online is very popular among potential passengers. This is due to certain advantages of such a financial transaction.

The following positive points can be highlighted:

1. Convenience of purchasing without leaving the premises.
2. Save time.
3. No queues at the cash register.
4. Possibility of payment through banking websites or structures.

List of documents for travel

When boarding the train, you will need to present the ticket printed on a piece of paper to the conductor or show it on the screen of your mobile phone. Additionally, you need to show the papers with which it was purchased, and, if there are benefits, the corresponding confirmation.

Attention! During the procedure electronic registration Printing out the document in the standard version is not required.

You can print the form at ticket offices or machines located at railway stations in Russia. If you have a terminal at the cash desk, you will need to deposit a certain amount of money. If the device is not available, the employee does not need to pay for the document.

Conditions for replacing a travel ticket

However, almost every person is faced with a situation when there is a need to leave on another day. Therefore, the question arises: is it possible to change the ticket?

Even despite the reason for canceling a planned trip, the rules for exchanging or returning railway tickets are determined by law Russian Federation. Sometimes you have to find out how to exchange your boarding document. This option is used if you need to leave on your train at an earlier time.

Then the following conditions must be met:

1. The departure time of the new train is less than 24 hours.
2. Type of train: passenger or fast.
3. Getting another seat in the carriages or changing to a higher or lower class.
4. The destination and arrival points remain the same.
5. Exchange adult tickets for children's tickets and vice versa.

Important! Re-issuing your ticket to another person is not allowed.

An additional fee will be charged for the exchange procedure.

Document replacement process

Is it possible to change a train ticket to a different date? In fact, in most cases, the process involves returning the old ticket and purchasing a new one. Information on how to correctly change a train ticket is posted on the official portals of railway companies. Also at the station, if any question arises, the passenger has the opportunity to ask it at a special bureau.

To make a refund you need to contact the cashier railway station. You should have documents proving your identity and papers for another person with you in order to present them at the request of an agency employee for comparison with the details of travel coupons.

You can exchange a train ticket containing someone else's passport details.

In this case, you will need a power of attorney obtained from a notary. If you have to return travel passes, you should first make sure that you have a ticket available for a different time and date.

Financial compensation for ticket return

Refunds are subject to certain conditions being met. To find out how much money will be returned to your account, you need to consider the categories that form the ticket price.

It consists of cost:

• reserved seat or sleeping place;
• ticket or transportation;
• insurance fee;
• commissions.

Compensation Money happens in the following order:

1. Full refund of reserved seat and ticket - 8 hours before the departure of the carriage.
2. Ticket price and half reserved seat - if departure time is from 2 to 8 hours.
3. The cost of a ticket without a reserved seat is the train departure time is less than 2 hours.

In this case, a commission and insurance premium will be withheld. The passenger pays additionally monetary compensation for the return of the travel document. Therefore, in any case, he loses on such a ticket exchange.

Rules for exchanging an electronic coupon

Replacing tickets purchased online will require a procedure at the railway station ticket office. In this case, additional fees of payment banking systems are not refunded. New travel documents are paid according to the tariff at the cash desk in cash or by payment card.

Compensation for unclaimed tickets is made after some time to an electronic account. If you need to return a ticket less than an hour before the train departs, then the issue of refund will be decided individually, according to the submitted application.

It should be noted that, despite certain difficulties, purchasing tickets via the Internet has not lost its relevance.

Conditions for refusal to replace a ticket

The administration of the department that is responsible for transporting passengers on railways, may refuse to exchange electronic documents.

This decision is made in relation to the following situations:

1. Availability of a document for a child and an adult passenger for one seat.
2. Purchasing a ticket without a seat.
3. Purchasing a travel pass outside of Russia.
4. Replacement with routes of international importance.

Conclusion

The railway company of the Russian Federation in most cases is loyal to its customers, so many issues can be resolved in a positive way. However, you should first familiarize yourself with the available information in order to correctly purchase passenger documents.